# My Telstra — My Telstra: Making it easier

> Telstra account management, service tracking, and support app. (iPhone/iPad app by Telstra Corporation Ltd.)

- Source: https://appshunter.io/ios/app/my-telstra/id543829966 (this page in markdown: same URL + `.md`)
- Developer: [Telstra Corporation Ltd](https://appshunter.io/developer/315429741)
- Category: Utilities
- Price: Free
- Rating: 4.30/5 from 1,233 App Store ratings · 1,192 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 297 MB
- Languages: American English
- Released: 2012-07-25
- Data updated: 2026-08-25
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/my-telstra/id543829966/reviews.md

## What is My Telstra?

Tracking your order? Making a payment? Getting help? 

It’s quicker in the app.

Get in touch 
      •    Just send us a message and you’ll be notified when we reply. 

Manage your account 
      •    Update personal details, track payments, manage your services and more.

Recharge your service 
      •    Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed 
      •    Monitor outages, restart your modem and check your internet speed.

Telstra Plus   
     •    Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest  
     •    From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
     •   With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

## Key features

- Message support
- Manage account details
- Track payments
- Recharge service
- Check internet speed
- Access Telstra Plus offers
- Shop devices and accessories

## What do users think of My Telstra?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Quick recharge
- 💡 Convenient account management
- 🔒 Secure payment options
- 👍 Excellent customer service

**Cons**

- 🐛 Frequent app crashes
- 🔍 Difficult to navigate
- 💸 Expensive data plans
- 🔌 Unreliable network coverage
- 🤖 Poor chatbot/AI support

**Commonly reported bugs**

- Payment issues and failed recharges
- Inaccurate data usage reporting
- Login and account management problems
- Compatibility issues with newer devices
- Outdated information and broken links

**Most requested features**

- Ability to view detailed billing history
- Option to manage multiple accounts in one place
- Improved data usage tracking and alerts
- Seamless integration with other Telstra services
- More self-service options to avoid long wait times

## Recent user reviews (10 of 1,192)

All indexed reviews: https://appshunter.io/ios/app/my-telstra/id543829966/reviews.md

### 1/5 — Payment method

*2026-08-19, version 128.1.104313*

Telstra is very frustrating to deal with. Trying to find details on MyTelstra of the credit card that I am using for my prepaid services and unable to do that. Can only find the last 4 digits. Only card details I can find is a card that expired on 04:2023 & the last four digits. Please provide some assistance

### 1/5 — STILL USELESS

*2026-08-18, version 128.0.104308*

DATA USAGE STILL INCORRECT..!!

HAS BEEN FOR 2 YEARS, COMPLAINT AFTER COMPLAINT AFTER COMPLAINT..

NOTHING EVER GETS DONE.!!

NO I DONT WANT CUSTOMER SERVICE
NO I DONT WANT TO RELOAD THIS USELESS APP
NO I DONT WANT BS EXCUSES.

I JUST WANT IT FIXED..!!!

IDIOTS……!!

STILL NOT FIXED IDIOTS, 18 MONTHS
NO RUSH..!!

AND NOW YOU COCKHEADS PLACED A RESTRICTION ON INTERNATIONAL CALLS, WHY..!!

AND YOU SAY YOU CANT FIX IT…

BEYOND A JOKE..!

### 1/5 — Piss poor

*2026-08-18, version 128.0.104308*

App crashes after update, tried to uninstall and reinstall, app is not even registering the uninstall on App Store.

No way to contact ACTUAL HUMAN.
Over 20 years with Telstra and seriously considering elsewhere. 

Do waste your money!

### 1/5 — Charged for something I did not use

*2026-08-18, version 128.0.104308*

I am out of Australia and you charged me for a service that I did not sign up for. My roaming has never been activated, and you charged me $10 for what?

### 1/5 — Greedy

*2026-08-18, version 128.0.104308*

terrible, greedy so expensive , the Telstra point system is a joke , such a facade . earning discounts and getting cool products 🙄is a scam, after years of saving my points I finally get a tiny discount on my bill after Telstra raised the prices , so I don’t really get a savings

### 3/5 — Expensive

*2026-08-18, version 128.0.104308*

Plans just keep getting dearer :-(

### 1/5 — Expensive

*2026-08-17, version 128.0.104308*

Way too expensive for what this plan offers, has been consistent going up and I’ve been a loyal Telstra customer since 2011. I’m looking for another provider!

### 1/5 — Disgusted Telstra customer

*2026-08-17, version 128.0.104308*

I have been a customer of Telstra for nearly 50 years and never had an issue until this year and ive been more  than disappointed  twice this year ive had to call 000 and no response because of lack of coverage and now with not being able to access anything twice in 2 weeks to today not being able to access the app to say im disappointed is to say the least but i cant swear

### 1/5 — Worst telco in the world

*2026-08-17, version 128.0.104308*

Without doubt Telstra is the worst telco in the world. I have no idea what people do at Telstra but working Is certainly not one thing they do. Arrange holidays? Work from home?

### 1/5 — Too expensive

*2026-08-17, version 128.0.104308*

Beyond affordable, while Telstra break record profits

## Frequently asked questions about My Telstra

### What can I do with the My Telstra app?

The My Telstra app allows you to manage your Telstra account, track orders, make payments, recharge your service, and check your internet speed. You can also get in touch with support, access exclusive Telstra Plus offers, and shop for devices and accessories.

### How can I get help through the app?

You can get help by sending a message directly through the app. You will be notified when a reply is received. The app boasts a high resolution rate for queries, with 98% of issues resolved in-app.

### Is the My Telstra app free to use?

Yes, the My Telstra app is free to download and use. While the app itself is free, it does contain advertisements.

### What features are available for managing my service?

You can update your personal details, track payments, and manage your services within the app. For your mobile service, you can track your usage, set up auto recharge, and gain control over your plan. For internet services, you can monitor outages, restart your modem, and check your internet speed.

### Can I shop for new devices or accessories in the app?

Yes, the app allows you to shop for the latest tech, including devices and accessories, directly through your fingertips.

## Version history (last 5 releases)

### 128.1.104313 — 2026-08-18

Bug fixes and enhancements

### 128.0.104308 — 2026-08-16

Bug fixes and enhancements

### 127.1.103156 — 2026-07-26

Bug fixes and enhancements

### 127.0.103150 — 2026-07-21

Bug fixes and enhancements

### 126.1.102369 — 2026-06-30

Bug fixes and enhancements

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## More apps by Telstra Corporation Ltd

- [Belong](https://appshunter.io/ios/app/belong/id929905619)
- [Telstra Connect](https://appshunter.io/ios/app/telstra-connect/id1311148671)
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- [InfraCo ISR](https://appshunter.io/ios/app/infraco-isr/id1669393244)

All apps by Telstra Corporation Ltd: https://appshunter.io/developer/315429741

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*