# My Telstra — user reviews > 1,192 indexed App Store user reviews of My Telstra by Telstra Corporation Ltd, rated 4.30/5 from 1,233 ratings. - Source: https://appshunter.io/ios/app/my-telstra/id543829966/reviews - App overview in markdown: https://appshunter.io/ios/app/my-telstra/id543829966.md - Rating breakdown: 5★ 907 · 4★ 105 · 3★ 45 · 2★ 27 · 1★ 149 ## What do users think of My Telstra? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick recharge - 💡 Convenient account management - 🔒 Secure payment options - 👍 Excellent customer service **Cons** - 🐛 Frequent app crashes - 🔍 Difficult to navigate - 💸 Expensive data plans - 🔌 Unreliable network coverage - 🤖 Poor chatbot/AI support **Commonly reported bugs** - Payment issues and failed recharges - Inaccurate data usage reporting - Login and account management problems - Compatibility issues with newer devices - Outdated information and broken links **Most requested features** - Ability to view detailed billing history - Option to manage multiple accounts in one place - Improved data usage tracking and alerts - Seamless integration with other Telstra services - More self-service options to avoid long wait times ## Newest reviews (15 of 1,192) ### 3/5 — Expensive *2026-08-18, version 128.0.104308* Plans just keep getting dearer :-( ### 1/5 — Disappointing service *2026-08-17, version 128.0.104308* Telstra service has severely declined, particularly for loyal long term customers. After decades of being a loyal customer I will be moving all our services to another provider. As a past employee of Telstra business solutions I can honestly say that I am so disappointed in what a thought was an amazing company both as a customer and an employee. People often ask me about Telstra and I can honestly say I will telling them to steer clear and use another carrier ### 1/5 — Useless *2026-08-16, version 127.1.103156* Can’t update credit card ### 1/5 — Martin *2026-08-16, version 127.1.103156* Too expensive ### 1/5 — Too many layers *2026-08-16, version 127.1.103156* The amount of rubbish you want for someone to pay a bill is ridiculous. It's no wonder people miss payments when it is do complicated to get anything done. You are supposed to make my life easier and you don't. ### 4/5 — A small glitch *2026-08-14, version 127.1.103156* Good app except it keeps using your location after you leave- even if you choose ‘only while using app’ in privacy setting. ### 1/5 — Last recharge for me! *2026-08-13, version 127.1.103156* Sorry developers this is not really app related but whole of Telstra. There is no other feedback mechanism. Last month i paid for 28days but only got 26 days of mobile service due to outages. Other providers do better value as they didn’t give ceo a payrise for the incompetence. Already moved nbn to starlink. ### 1/5 — Fake *2026-08-13, version 127.1.103156* Rollover data is wasted money. You can’t access it unless you keep being fleeced on a monthly basis! ### 1/5 — Unable to load app on my iPhone *2026-08-13, version 127.1.103156* Since outage on 8th July Telstra app half loaded on my iPhone. I removed it to reinstall Telstra app, but can’t open it now. ### 1/5 — Rubbish service poor customer service *2026-08-13, version 124.0.100091* Don’t waste your time expecting much from Telstra Can’t even get a Aussie rep Non speaking off shore workers Piss poor customer service No effort at all from staff 28yrs and now will change provider No longer good Australian company Choose another provider ### 1/5 — Recharge *2026-08-13, version 127.1.103156* Took several goes to get a rechange now option to appear. App favours adds over functionality. Up ### 1/5 — Poor *2026-08-12, version 127.1.103156* Very difficult to login, very difficult to navigate. It’s actually stupid ### 1/5 — Change plans *2026-08-12, version 127.1.103156* Useless when trying to lower plans - we have 5G, 2 mobiles and Foxtel costing nearly $300 per month and want to reduce but Telstra not contactable or compassion shown for aged pensioners ### 1/5 — Poor processes *2026-08-11, version 127.1.103156* My card expired in Sept 2024, it continued to auto renew on this expired card until Aug 2026. Then my service stopped and I went two days without data while I figured out how to recharge my prepaid service. My Telstra did not make things easier. ### 1/5 — Not for me *2026-08-11, version 127.1.103156* @60 years of age with little IT skills this app is so frustrating 👎👎👎 ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment method *2026-08-19, version 128.1.104313* Telstra is very frustrating to deal with. Trying to find details on MyTelstra of the credit card that I am using for my prepaid services and unable to do that. Can only find the last 4 digits. Only card details I can find is a card that expired on 04:2023 & the last four digits. Please provide some assistance ### 1/5 — STILL USELESS *2026-08-18, version 128.0.104308* DATA USAGE STILL INCORRECT..!! HAS BEEN FOR 2 YEARS, COMPLAINT AFTER COMPLAINT AFTER COMPLAINT.. NOTHING EVER GETS DONE.!! NO I DONT WANT CUSTOMER SERVICE NO I DONT WANT TO RELOAD THIS USELESS APP NO I DONT WANT BS EXCUSES. I JUST WANT IT FIXED..!!! IDIOTS……!! STILL NOT FIXED IDIOTS, 18 MONTHS NO RUSH..!! AND NOW YOU COCKHEADS PLACED A RESTRICTION ON INTERNATIONAL CALLS, WHY..!! AND YOU SAY YOU CANT FIX IT… BEYOND A JOKE..! ### 1/5 — Piss poor *2026-08-18, version 128.0.104308* App crashes after update, tried to uninstall and reinstall, app is not even registering the uninstall on App Store. No way to contact ACTUAL HUMAN. Over 20 years with Telstra and seriously considering elsewhere. Do waste your money! ### 1/5 — Charged for something I did not use *2026-08-18, version 128.0.104308* I am out of Australia and you charged me for a service that I did not sign up for. My roaming has never been activated, and you charged me $10 for what? ### 1/5 — Greedy *2026-08-18, version 128.0.104308* terrible, greedy so expensive , the Telstra point system is a joke , such a facade . earning discounts and getting cool products 🙄is a scam, after years of saving my points I finally get a tiny discount on my bill after Telstra raised the prices , so I don’t really get a savings ### 1/5 — Expensive *2026-08-17, version 128.0.104308* Way too expensive for what this plan offers, has been consistent going up and I’ve been a loyal Telstra customer since 2011. I’m looking for another provider! ### 1/5 — Disgusted Telstra customer *2026-08-17, version 128.0.104308* I have been a customer of Telstra for nearly 50 years and never had an issue until this year and ive been more than disappointed twice this year ive had to call 000 and no response because of lack of coverage and now with not being able to access anything twice in 2 weeks to today not being able to access the app to say im disappointed is to say the least but i cant swear ### 1/5 — Worst telco in the world *2026-08-17, version 128.0.104308* Without doubt Telstra is the worst telco in the world. I have no idea what people do at Telstra but working Is certainly not one thing they do. Arrange holidays? Work from home? ### 1/5 — Too expensive *2026-08-17, version 128.0.104308* Beyond affordable, while Telstra break record profits ### 1/5 — Let me down *2026-08-17, version 128.0.104308* Can’t access to recharge and won’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Helps me remember *2026-08-17, version 128.0.104308* I appreciate the early reminder that I need to recharge. ### 5/5 — SPH-21 *2026-08-15, version 127.1.103156* We recently moved and needed to bring NBN to the premises. Telstra organised everything as well as sorting out our change of address etc. Then my husband’s phone died and they advised us on everything we needed to know to make a good decision that suited us perfectly. Their staff are extremely knowledgeable and helpful and made us feel comfortable throughout both the processes. ### 5/5 — Review *2026-08-14, version 127.1.103156* Easy to use and quick ### 5/5 — Voucher recharge *2026-08-14, version 127.1.103156* How do I get recharge vouchers? The recharge price is going up, I’m thinking of changing mobile service if this be the case. ### 5/5 — Nice ❤️ *2026-08-12, version 127.1.103156* Fast and Easy ### 5/5 — Telstra *2026-08-10, version 127.1.103156* Use the phone all day ### 5/5 — Super helpful staff *2026-08-09, version 127.1.103156* Thankyou for prompt helpful service ### 5/5 — Thank you *2026-08-08, version 127.1.103156* Thank you for your services 🙏🏽 ### 5/5 — Maximum Service *2026-08-08, version 127.1.103156* Every time I go to my local Telstra shop in Morley, WA, I am always welcomed with kindness and smiles. It makes all the difference to me, as I grew up knowing to respect others in all aspects of life, and the guys at Morley Telstra never let me down, even if I cannot do or buy something for various reasons, they are compassionate and supportive. I’ve been going there for two and a half years and I believe it’s always a good sign when the same staff are there for a good amount of time. Thank you 😀 ### 5/5 — Thanks *2026-08-07, version 127.1.103156* Thanks for your prompt and professional follow up; consideration and resolution. Thank-you Kevin --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*