# My TELUS — Manage your services in a snap

> Mobile app for managing TELUS services, bills, and support. (iPhone/iPad app by TELUS Communications Inc..)

- Source: https://appshunter.io/ios/app/my-telus/id543953973 (this page in markdown: same URL + `.md`)
- Developer: [TELUS Communications Inc.](https://appshunter.io/developer/1351428851)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.00/5 from 245 App Store ratings · 737 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 268 MB
- Languages: American English, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish and 27 more
- Released: 2012-07-30
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-telus/id543953973/reviews.md

## What is My TELUS?

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go.
 
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards 

Mobility customers can: 
Monitor monthly data, text and voice usage with Siri Shortcuts
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can: 
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note: 
My TELUS requires iOS 13.0 or later. 
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.  
My TELUS is optimized for iPhone.

## Key features

- View and pay bills
- Enable data limit notifications
- Manage services
- Facial/fingerprint login
- 24/7 chatbot support
- Monitor data usage
- Manage TV channels

## What do users think of My TELUS?

Overall sentiment: negative

**Pros**

- 🚀 Good mgmt app
- 👍 Nice technician
- 👍 Telus service

**Cons**

- 🐛 Never loads properly
- 🐛 Advertising in notifications
- 🐛 Glitchy app
- 🐛 Strange app behavior
- 🐛 Can't log in
- 🐛 Not able to access app
- 🐛 Can't pay bill
- 🐛 Useless for multiple lines
- 🐛 Terrible service
- 🐛 Billing issues
- 🐛 2FA problems
- 🐛 Slow app
- 🐛 Clumsy app
- 🐛 Awful app
- 🐛 Crashes frequently
- 🐛 Unusable app
- 🐛 Problematic app updates
- 🐛 Billing system issues
- 🐛 Terrible customer service

**Commonly reported bugs**

- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings

**Most requested features**

- Dark Mode
- Improve TV management
- Better data usage tracking

## Recent user reviews (10 of 737)

All indexed reviews: https://appshunter.io/ios/app/my-telus/id543953973/reviews.md

### 1/5 — TELUS Promised Me $35/Month — Charged Me $104.16 Instead

*2026-08-15, version 5.15.0*

★★★★★

I am extremely disappointed with TELUS and honestly feel misled by the sales representative.

I met the TELUS team at Tim Hortons while I was with Bell. They convinced me to switch to TELUS and clearly told me:

“We will make your monthly plan $35 every month. Your first bill will be $60, and after that you will only pay $35 every month.”

Based on that promise, I agreed to leave Bell and switch to TELUS.

But after switching, my first bill was $104.16, not $60. And now I am being told that my monthly plan will be $60 every month, not the $35 I was promised.

So what happened to the $35 monthly plan I was promised when I signed up?

This is not what I agreed to, and it feels extremely misleading. If the representative had told me the real price was $60/month, I would have never switched from Bell.

TELUS needs to take responsibility for what its sales representatives promise customers. A customer should not switch providers based on a specific price offer, only to receive a completely different bill afterward.

Very disappointing experience. I hope TELUS investigates this properly and honors the price I was promised.

### 5/5 — QAD

*2026-08-15, version 5.15.0*

Telus always a trusted source I know since…

### 5/5 — Merci

*2026-08-14, version 5.15.0*

Merci pour l’excellent service

### 5/5 — Garry

*2026-08-13, version 5.15.0*

Great app to use

### 3/5 — Costs vs Service

*2026-08-12, version 5.15.0*

The costs are going up and the service is going down.

### 1/5 — Disgusting App

*2026-08-12, version 5.15.0*

This app has become totally useless with every update Telus has released in 2026. It's gotten to the point of where it’s taking so long to load my account information that it's not even worth using any more. Loading my call control settings (which is mostly what I use it for) takes one and a half minutes on a new iPhone yet all Telus does with each “new and improved” update is fill it full of ads and popups asking me if I want to "take advantage of new offers". What a senseless company Telus has become. They need to fire the team who develops this app and hire someone new who understands how important it is for customers to see their account information in a reasonable amount of time. This is absolutely disgusting. Honestly, my days of using Telus as my provider are done.

### 5/5 — Fantastic!!

*2026-08-12, version 5.15.0*

Easy way to pay your bills and look up all the hidden charges. Love it!

### 1/5 — Use the app - call - use the app cycle.

*2026-08-11, version 5.15.0*

This is the most horrendous service. 
The app asks me to call customer service to remove the add on service. When you call in it says use the app and request for a priority call back. The app work flow is not answered and asks me to call in! Horrible experience.

### 3/5 — No Live Agent

*2026-08-11, version 5.15.0*

It is impossible to speak to a live agent about potential changes or lines transfers with Telus

### 1/5 — Poor coutomer service

*2026-08-11, version 5.15.0*

0 coutomer service run around   

 0 senior friendly support

## Frequently asked questions about My TELUS

### What can I do with the My TELUS app?

The My TELUS app allows you to manage your TELUS services, including viewing and paying bills, monitoring data usage, managing TV packages, and updating your profile. You can also access 24/7 support through the TELUS Assist chatbot and enjoy secure login options like facial or fingerprint recognition.

### How do I pay my bills through the app?

You can pay your bills securely using the My TELUS app by credit card (Visa, Mastercard), through your bank, or by setting up pre-authorized payments. The app provides easy access to your account balances and payment options.

### What are the system requirements for My TELUS?

My TELUS requires iOS 13.0 or later and is optimized for iPhone. While select small business accounts are supported, Corporate and Enterprise accounts are not yet eligible.

### Can I manage my TV services with this app?

Yes, for Home Services customers, the app allows you to easily manage Pik TV and Optik TV channels, theme packs, and premium selections. You can also monitor data usage and manage your Wi-Fi settings.

### Is there a cost to use the My TELUS app?

The My TELUS app is free to download and use. There are no additional costs associated with managing your TELUS services through the application.

## Version history (last 5 releases)

### 5.16.0 — 2026-08-18

We've made a number of small improvements to ensure the app runs faster and more smoothly.

### 5.15.0 — 2026-08-05

• Explore your TELUS Rewards from Quick Actions in the app.
• Eligible members can view and activate new hotel credit perks through the TELUS Rewards portal
• Includes bug fixes and performance improvements.

### 5.14.0 — 2026-07-23

We've made a number of small improvements to ensure the app runs faster and more smoothly.

### 5.13.0 — 2026-07-14

We've made a number of small improvements to ensure the app runs faster and more smoothly.

### 5.12.0 — 2026-06-25

We've made a number of small improvements to ensure the app runs faster and more smoothly.

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## More apps by TELUS Communications Inc.

- [TELUS TV+](https://appshunter.io/ios/app/telus-tv-plus/id467259446)
- [TELUS Business Connect™](https://appshunter.io/ios/app/telus-business-connect/id925058301)
- [TELUS Wi-Fi Finder](https://appshunter.io/ios/app/telus-wi-fi-finder/id969622869)
- [Channel Events](https://appshunter.io/ios/app/channel-events/id1189277138)
- [Security](https://appshunter.io/ios/app/security/id1200050042)

All apps by TELUS Communications Inc.: https://appshunter.io/developer/1351428851

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*