# My Total Wireless: Account App — user reviews > 277 indexed App Store user reviews of My Total Wireless by Verizon Value, Inc., rated 4.80/5 from 42,802 ratings. - Source: https://appshunter.io/ios/app/my-total-wireless-account-app/id962798742/reviews - App overview in markdown: https://appshunter.io/ios/app/my-total-wireless-account-app/id962798742.md - Rating breakdown: 5★ 37,263 · 4★ 4,097 · 3★ 745 · 2★ 167 · 1★ 530 ## What do users think of My Total Wireless? Overall sentiment: negative **Pros** - 🚀 Convenient service - 💡 Affordable prices - 👍 Easy to use app - 🚀 Great signal coverage **Cons** - 🐛 Buggy app - 🤖 Poor customer service - 💸 Misleading pricing/billing - 🔒 Locked phones - 🤔 Compatibility issues **Commonly reported bugs** - App crashes and freezes - Data add-ons not applying correctly - Account deactivation issues - Inconsistent login/authentication **Most requested features** - Improved data usage tracking - Separate data usage for family plans - Reliable autopay/account management ## Newest reviews (10 of 277) ### 4/5 — Quick pay *2026-09-06, version 14.1.2* Much better, it only took seconds to pay ### 2/5 — Good Service, App needs work *2026-09-03, version 14.1.2* The app itself is very slow and clunky, there are certain functions that don’t work on the inside of it such as “High-Quality Video Streaming” under your line settings doesn’t stay enabled, also no way to disable data optimizer from the app it must be done via text, which isn’t a problem for a phone but I have no way of disabling that for my tablet line through total wireless and customer service through total can’t do it either, no department can only the end user. For the price it’s hard to beat but the app and customer service definitely need improvement, once those two things are fixed then it’ll be an amazing carrier. ### 3/5 — Reward blank *2026-08-31, version 14.1.2* Unfortunately the rewards buttons are blank pages but you can still access your rewards in the app if you click certain areas. ### 2/5 — Don’t bother *2026-07-29, version 14.1.0* One of the only real reasons to get the app is to “more conveniently” make changes to your account in comparison to opening your browser, searching the site, etc. to make changes to your account, namely making adjustments to your plan or autopay. Despite the painfully low requirements for a remotely accessible, easy to navigate app, there is instead zero ease of access. There’s multiple areas on the app that that all say “change plan”, which you would think would lead you to a page with other plans to change your plan. Instead, you are met with a page containing your current plan, and beneath are “available plans”. Or at least they’re supposed to be there. Instead there’s nothing. Glad to see they tested their apps and updates prior to releasing, great quality control. TLDR app is a joke and ironically a waste of time, despite the assumption that the app would save you some time in comparison to the site ### 3/5 — It at first is very easy to maneuver forward but *2026-07-12, version 14.0.9* although restarting the app on iPhone is recommend (aka; heading to use the actual browser website. I get that it being a cost affordable way once willing to link-on over with a teléfono ;)) but in my experience it would be more user friendly with Integrating a Stripe account to provide payment handling ### 2/5 — Web wrap App *2026-07-09, version 14.0.9* This is a web browser wrap app, even for login this one uses a web browser. I would rather use a website. Total Reward points are a total confusion created for customers. Customers can’t redeem from the app or website. They need to take customer service chat help. For customer service chat, this uses a browser. I am not sure about its built-in security. As an App I don’t find it useful, I will continue to use website. ### 3/5 — Crashes often can’t open *2026-07-08, version 14.0.8* I tried signing up for service using the app but hit a roadblock, was able to sign up using the website. But after a successful activation of service, I am unable to log in to the app to manage my service because every time I launch the app it crashes. Looks like I will have to use the website only. ### 5/5 — Total wireless *2026-06-26, version 14.0.7* Great reception, everything is recommended ### 5/5 — Best Phone Plan App *2026-06-24, version 14.0.7* It’s easy and quick to use and doesn’t really turn you in circles when faced with carrier conflicts ### 1/5 — Pathetic *2026-06-22, version 14.0.7* App hasn't been working for 2 months, every time it's time to pay my bill, I have to call and they try to make me pay a different amount each time when I have 1 set payment, then they tried to make me pay an additional amount to something they added on without me even agreeing to it. Costumer service has no basic skills on how to do their job and they will get over on you if you let them ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchiest phone app ever *2026-09-03, version 14.1.2* It makes you not even want the service because the app is so bad. Why does the reward button always take me to the phones? What is the point of me turning on my Face ID is it NEVER WORKS. Do y’all even test your stuff before releasing it? Been with this company for years and I can honestly say each update is worse than the last. It’s like they don’t even try. ### 1/5 — Horrible app *2026-08-30, version 14.1.2* It’s a terrible app—slow and glitchy—and it feels more like a shortcut to a webpage than an actual app; the quality is awful. ### 1/5 — No stars *2026-08-22, version 14.1.2* The worst service I’ve ever had. I never have any service and my phone stays going on sos mode smh. If I could give no stars I would. ### 1/5 — Total wireless *2026-08-18, version 14.1.2* Upon switching from AT&T due to my AT&T phone been outdated, i became overwhelmed with multiple upon multiple spam calls, random photo messages from attemted phishing attacks, paid to renew my plan thru this app and my money was taken but my plan was not renewed. Had to get my bank to dispute the charges to get the money back. App crashes often.I will be looking to switch from this horrific carrier as soon as possible ### 1/5 — Worst service ever *2026-08-05, version 14.1.1* This service sucks really bad after my plan is up this month I am changing this service really bad service hate it. I don’t even get signal in my apartment I hav to go outside just to get signal. Worst service ever. ### 1/5 — Terrible *2026-08-01, version 14.1.1* Customer service. 2 months and no one has reached out - ### 1/5 — Awful and horrible all the way around *2026-07-31, version 14.1.1* This is a waist of time, money and energy. Don’t even try them. Stay away from them. Horrible customer service. No one will help answer anything. Nothing they have is in order. Heck they can’t even speak clearly and will repeat the same nonsense. No explanation and no accommodation whatsoever. You pay for a service and get their third part creditor to approve you for a device and pay for an express overnight shipment only to wait for days and still nordrr unprocessed nor any one can expedite or even provide any kind of resolution. You will scream from anger while they care less if you have a heart attack due to their lack of everything ### 1/5 — Illegally changed my service. *2026-07-29, version 14.1.1* Unfortunately, we’ve had total wireless for years. We were on auto pay and our credit card had updated. I called and the representative use the wrong expiration date. They tried to put through our credit card 42 times. Causing fraud alert. After hours on a phone call with customer service, they canceled our old grandfathered in service through total wireless the original for newer, updated one without my permission. Our bill went up and customer service did nothing to reinstall the old service. After paying for another month at an extremely high price, they canceled our service two days before it was actually ending! Terrible! Terrible!!! In my opinion, I do not recommend anyone use this service as they will rip you off and not understand that they did! We are cannot see any further interactions with total wireless since they cannot even keep their obligations or contracts straight! I’m extremely disappointed, Verizon ruined it. ### 1/5 — Fix your app!!! *2026-07-26, version 14.1.0* Im sick and tired of not having data for a couple days every time it renews plus it wouldn’t even be a problem if the app worked like it used to and I could just add a couple gb with points I earned my family and I are on the verge of moving companies this is awful. FIX THE DANG APP!!! Idc if it more cost-effective to use a website you need a user friendly app. Like y’all used to have! ### 1/5 — Garbage company *2026-07-19, version 14.1.0* Don’t trust them. They will steal your money. Their customer service is pretty much non existent. ## Most praised reviews (10 highest-rated) ### 5/5 — Jajaja *2026-09-02, version 14.1.2* I still haven’t used the features in the app, it’s easy to access some of the deals in store and payment methods. ### 5/5 — Ease *2026-08-31, version 14.1.2* It’s fast and easy payment ### 5/5 — Best call of duty game in existence.. *2026-08-30, version 14.1.2* Original Xbox 360 MW3 ### 5/5 — ❤️‍🔥 *2026-08-25, version 14.1.2* Love it ### 5/5 — App *2026-08-21, version 14.1.2* Pretty basic to learn easy to manage ### 5/5 — Mi app *2026-08-18, version 14.1.2* Realmente es muy buena línea y app , me gusta todos sus precios y beneficios que tiene en la app y lo de los puntos , es genial !!🫶🏻🫶🏻🫶🏻 ### 5/5 — I hate it here *2026-08-12, version 14.1.2* i just had to pay me bill ### 5/5 — Love it *2026-08-07, version 14.1.2* Easy to maneuver ### 5/5 — Getting better *2026-07-27, version 14.1.0* This app used to run poorly. It’s gotten better the passed month or so. ### 5/5 — Fantástico *2026-07-15, version 14.0.9* Muy rápido excelente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*