# My TPG — user reviews > 263 indexed App Store user reviews of My TPG by TPG TELECOM LIMITED, rated 1.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/my-tpg/id1506559433/reviews - App overview in markdown: https://appshunter.io/ios/app/my-tpg/id1506559433.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## What do users think of My TPG? Overall sentiment: negative **Pros** - 💡 Decent internet service **Cons** - 🐛 Constant login issues - 🐛 Crashes and bugs - 👎 Unusable app - 👎 Poor customer service - 👎 Unreliable internet connection - 🔒 Security concerns with SMS-based authentication **Commonly reported bugs** - Login fields covered by keyboard - SMS code not auto-populating - Frequent app crashes - Inability to submit support requests **Most requested features** - Save login details - Implement biometric authentication - Improve app stability and user experience - Provide better customer support channels ## Newest reviews (19 of 263) ### 1/5 — Useless app *2026-08-19, version 1.5.2* You go in to perform speed test after 3 plus minutes it logs you out. . You check with google speed test the action is completed in a minute and tells you the speed ### 1/5 — Absolute Garbage *2026-08-19, version 1.5.2* There’s so little value to this app, they need not have tried. Any option you click it logs you out, to require you to log back in. The only way to contact customer service is to ring them, the app doesn’t support this option and they don’t have an email they can use either. ### 1/5 — Verifying details to log in *2026-08-14, version 1.5.2* Does not load, please update this app immediately ### 1/5 — Terrible *2026-08-07, version 1.5.2* Shocking app to use on iPhone. Cannot see buttons as keyboard covers them when typing. Login feature terrible and does not auto copy number across when verifying. Confusing it is so poor for a tech company. ### 1/5 — Dreadful *2026-07-30, version 1.5.2* Clunky, slow, keeps getting error messages and the go back to login button doesn’t work. Need to keep closing and reopening and reliving in to get it to work. Test internet speed option never works. All in all a very poor app. ### 1/5 — Keyboard won’t disappear Can’t login app design fault *2026-07-23, version 1.5.2* When you try to login the virtual keyboard stays up blocking the login button. Meaning you can’t login. There is no ability to swipe down to remove the virtual keyboard nor can you turn the phone sideways to adjust the screen. This is a design fault. ### 1/5 — Should be deleted and removed *2026-07-22, version 1.5.2* Terrible app does not work on my Apple iPhone About time TPG put some effort in providing an app that works - not this Rubbish!!! ### 1/5 — Beware *2026-07-21, version 1.5.2* This has to be one of the worst internet providers ever. I should’ve research them before signing up but they assured me I got 5G which was a given as I was already using 5G.. 2 days went by and I received the new 5G modem, within 2 days I was having my internet drop out for hours at a time. I was moving my modem around to get the best signal anyway long story short in my first month I spent over 15 hours on the phone before telling them to cancel my account.. they have just sent me a bill for $60 and still waiting on satchel to send the modem back otherwise I’ll sell the modem for all the grief.. I’ve taken this to the ombudsman as they can’t get away Ruth this stuff.. ### 1/5 — Useless app *2026-07-08, version 1.5.2* Makes me feel not to use TPG ### 1/5 — Hard to use *2026-07-07, version 1.5.2* Hard to log into and can’t report a fault unless there is a problem. App fails to load most of the time. ### 1/5 — Genuinely trash *2026-07-02, version 1.5.2* Who makes these apps? Who hires them? Why do such low quality apps even exist? ### 1/5 — Worst App ever *2026-06-22, version 1.5.2* Most of the time the app crashes, I can’t run any diagnostic test because it can’t detect my service. I have contacted TPG repeatedly about this problem with no success. ### 1/5 — VERY PRIMITIVE ! *2026-06-17, version 1.5.2* I absolutely hate, that I cannot pay w/ a new card. No even as a one off. In the XXI I’m forced to delete old payment info and register new VISA card, all over again 😩 (I cannot imagine doing this every month). There’s no ApplePay either!? Surely you’d want the app up to date w/ current technology, like your adversaries’ apps, no?😉 ### 1/5 — poor app design *2026-06-16, version 1.5.2* Very poor design, cannot log in to app ### 1/5 — Network error *2026-06-15, version 1.5.2* Keeps getting network error therefore unable to login? ### 1/5 — I can’t even log in *2026-06-15, version 1.5.2* I just joined tgp and the app won’t even log in. I mean, not really sure what i’m supposed to do here. Use the website everytime instead I guess. Not a great start so far if i’m honest. ### 1/5 — Failed at the first hurdle *2026-06-14, version 1.5.2* Sadly, I can't even log in, using identical credentials to the ones on the website - there is a zero percent chance of a typo, as it's the same Passwords record in use for both. Score of 1 star is for the app. ---------- I've been a TPG customer now for close to 20 years (which is frightening...), with my ADSL connection, then a fibre to the building NBN hookup. Over the years I e had very little cause for complaint. I think there have been three instances where I've needed to delve into the black morass that is the amusingly named "support" side of the business. The most notable was probably 15 years ago - pre. TPG's purchase of Pipe Networks that gave them a major boost in back-end linkage and bandwidth. I struggled for close to a month back then to get a •human• to investigate ridiculously slow speeds - in the end they discovered an issue, reset or added a parameter at their end and life's been pretty good since then. But, be prepared to stand your ground with each new human you speak with - every one of them will request you perform an "isolation test" before they do anything like inspect the settings at their end. My record was 6 or 7 people asking me for an iso test. I started refusing after the second and asked them to read (aloud) the whole contact history/notes on my support ticket. That fixed that delay tactic... NBN connections means ISPs are pretty much identical in structure and function as "power companies" these days. They are just a billing and connection coordinator for internet connections, just the way that company X, Y, Z (or RedE, YellowE, and GreenE, if you like) are for electricity. They can't perform a manual connection - they ah e to refer that back to your actual internet provider (or, power supply company.) They can't fix a fault in the physical line between you and the rest of the world. Just like your electricity biller refers your "downed power pole" call to the supply company, TPG passes your "oops, my neighbour cut down a tree and the branch fell on the overhead HFC cable" call to NBN. If you're complaining here about TPG support - it's pointless. This app isn't written by TPG. It's written by an app specialist (or company) contracted by TPG to do just that one task. The company writing this app doesn't care if your internet is down. They just want to know (or maybe they don't) if you have an issue with the app. ### 1/5 — stupid app *2026-06-11, version 1.5.2* worst app layout and design ever, maybe make your damn app work. ### 1/5 — Terrible app *2026-06-10, version 1.5.2* App constantly crashes when trying to lodge a fault with the nbn… ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointing experience with TPG *2026-09-03, version 1.5.2* Very disappointing experience with TPG. The Wi-Fi is unreliable, the signal is often weak or inconsistent, and the customer support has been extremely frustrating. I’ve had to explain the same issues multiple times, calls have been disconnected, and problems are often left unresolved. For the amount I pay, I expected much more reliable service and much better support. Unfortunately, my experience has been consistently poor. ### 1/5 — Won't open *2026-09-02, version 1.5.2* After the last update, my TPG app won't open. I have uninstalled it and reinstalled it and still won't open. Have to go online To my web browser to login. ### 1/5 — Worst app ever *2026-09-02, version 1.5.2* Trying to increase my data limit and I can’t pay for a top up while my normal billing transaction is in process (48 hours) so now I’m stuck without data ### 1/5 — App doesn’t work *2026-09-01, version 1.5.2* Actually a pass through to Safari, but the website submit button to update account details doesn’t work in Safari on my phone. Completely useless. ### 1/5 — This rubbish won’t even sign in now *2026-09-01, version 1.5.2* Are you kidding me?! ### 1/5 — Terrible *2026-08-31, version 1.5.2* Unreliable and never seems to work ### 1/5 — Huh *2026-08-30, version 1.5.2* Can’t even login ### 1/5 — App is broken *2026-08-30, version 1.5.2* Cannot login anymore. Login credentials work fine on desktop PC login. TPG asked me to login manually by typing in my long password letter by letter instead of using my password manager. Didn’t change the end result. You just end up at the login screen again after it looks like it’s trying to do something. ### 1/5 — Trash App❗️ *2026-08-28, version 1.5.2* Improvement needed❗️ ### 1/5 — Can’t log in *2026-08-26, version 1.5.2* Never let me login. Stuck in the login screen. Need to figure out the bug and fix it ## Most praised reviews (10 highest-rated) ### 5/5 — users *2026-08-07, version 1.5.2* myself find TPG is the cheapest option i have ever had. price is affordable for those doesnt use mobile plan outside. thank you ### 5/5 — It to much bad *2020-12-20, version 1.3* I top up $10 dollars.. agine same time top up $10 dollars from my visa card .. they not add my balance.. but bank statement deducted my money.. I contact them but any one not response..dear all beware .. i think it telecom scam... ### 5/5 — App not for Singapore *2020-06-16, version 1.3* Guys do take note.. am sure not for Singapore use. ### 4/5 — Value for money Internet service, poor APP *2021-08-16, version 1.3* I’m quite happy with the Internet service provided by TPG given it’s the relatively competitive subscription fee. The app itself is annoying because I need to type the password every login. But it’s much better than the previous version! ### 4/5 — Can’t log in *2020-12-04, version 1.3* Why can’t i log in to this app even though i’ve key in the username and password? ### 3/5 — A very clunky app *2024-09-06* I like the TPG internet, and I like the customer service over the phone, this review is only relating to the app itself. The app is really clunky and hard to use. - It won’t let you say logged in for even short periods of time, so when you have to close the app to check a note or a message, it makes you log back in each time. - it won’t close the keyboard, so the keyboard covers the buttons you need to press when you want to submit a form - the speed test has not worked in days, and when you click the button to submit a support request it logs you out of the app - the message box is limited in how much it scrolls down, so if you need to write more than a few lines, you are writing blind, the text is under the keyboard. - when you input your email and password, the keyboard flickers. ### 2/5 — Room for improvement *2024-09-04, version 1.4.4* Pros: - Shows the relevant details about my SIM-only plan e.g. mobile data usage etc. - Easy to use Cons: - Having to re-enter login details every time I start the app. Can we please have Face ID or Pin code instead or at least have an option or a tick box to remember username? Other service providers’ app (Optus, Boost Mobile etc.) have this feature. It saves time. It gets annoying to re-enter login details when the app refreshes in the background or when switching to other tabs or apps and back to the TPG app. I know two-factor authentication is good but having to verify and input code sent by TPG to mobile number everytime is annoying. If Face ID is enabled, maybe can skip this part or have the option to verify with mobile number once if device is trusted or only verify with mobile number if trying to change account details. Most of the time, I simply just want to see my data usage. ### 2/5 — Difficult to submit faults *2022-12-09, version 1.3* Minimal effort and testing has gone into the UI design of this app. Someone, somewhere, should have noticed that the Submit button is placed under the keyboard where it is inaccessible. For anyone who is having this problem on an iPhone - swipe right just above the keyboard and it will disappear just long enough for you to tap Submit. ### 2/5 — Broken speed test and manual login every time *2022-09-08, version 1.3* Seems like it could be a useful app, but it is such a pain having to enter my details every time I launch the app, it really should save my details. The speed test also hasn’t worked since I downloaded the app. Takes ages and then says temporarily unavailable. ### 2/5 — Line not working *2022-09-05, version 1.3* Hi this app open request ot after its blank with white screen not turn or show anything I already top up 10$ and now show 9.63$ wat is going on can pls check this app down for few days --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*