# My Trimble Protected > Remote management of product support and service issues for field technicians. (iPhone/iPad app by Trimble Inc..) - Source: https://appshunter.io/ios/app/my-trimble-protected/id878243259 (this page in markdown: same URL + `.md`) - Developer: [Trimble Inc.](https://appshunter.io/developer/322561665) - Category: Business - Price: Free - Rating: 3.70/5 from 3 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 48 MB - Languages: American English - Released: 2014-05-20 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-trimble-protected/id878243259/reviews.md ## What is My Trimble Protected? The My Trimble Protected (MTP) mobile app enables Trimble dealers to efficiently manage product support and service issues remotely. Field technicians can initiate support requests and attach high-resolution images and videos, providing Trimble support with a clear understanding of the issue. MTP facilitates real-time communication with Trimble experts, accelerating problem resolution. The MTP Mobile app key features: Effortless Case Creation: Technicians can quickly create detailed support cases for their dealership and customers directly from mobile devices, capturing all necessary information upfront. Rich Media Attachments: Seamlessly attaching images and videos to support cases adds crucial context, enabling quicker issue diagnosis and targeted guidance, minimizing follow-up and site visits. Real-Time Communication: MTP facilitates direct, real-time communication between field technicians and support specialists via active support cases, enabling efficient troubleshooting, faster diagnoses, and effective solutions. Proactive Notifications: Users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions. ## Key features - Effortless case creation - Rich media attachments - Real-time communication - Proactive notifications - Remote issue management ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/my-trimble-protected/id878243259/reviews.md ### 5/5 — So far, a great app! *2019-05-20* I’ve been using this some already. It’s been working good and I can really see the benefit of this tool in the long term ### 1/5 — Salesman *2014-09-03* Idea is good, but cannot do more than see if I have the correct serial number. Hopefully they get this fixed soon. ## Frequently asked questions about My Trimble Protected ### What is My Trimble Protected used for? My Trimble Protected is used by field technicians and Trimble dealers to efficiently manage product support and service issues remotely. It allows for the creation of support cases, attachment of images and videos, and real-time communication with experts. ### Can I create support cases with My Trimble Protected? Yes, technicians can quickly create detailed support cases for their dealership and customers directly from their mobile devices, capturing all necessary information upfront. ### Does My Trimble Protected allow for media attachments? Yes, the app facilitates seamless attachment of images and videos to support cases, providing crucial context for quicker issue diagnosis and targeted guidance. ### How does My Trimble Protected handle communication? It enables direct, real-time communication between field technicians and support specialists via active support cases, facilitating efficient troubleshooting and faster diagnoses. ### Will I be notified about my support case status? Yes, users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions. ### What devices is My Trimble Protected available on? My Trimble Protected is available on iPhone, iPad, and iPod devices. ### What is the age rating for My Trimble Protected? The app has an age rating of 4+. ### Does My Trimble Protected have ads? No, My Trimble Protected does not contain advertisements. ## Version history (last 5 releases) ### 8.7.2 — 2025-09-05 Bug Fixes ### 8.7.1 — 2025-08-29 Bug fixes ### 8.7.0 — 2025-07-29 Real-Time Communication: MTP facilitates direct, real-time communication between field technicians and support specialists via active support cases, enabling efficient troubleshooting, faster diagnoses, and effective solutions. Proactive Notifications: Users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions. ### 8.6.0 — 2023-04-26 Bug fixes ### 8.5.9 — 2023-02-15 Bug fixes. ## Apps similar to My Trimble Protected | App | Rating | Price | Category | | --- | --- | --- | --- | | [ArcelorMittal automotive offer](https://appshunter.io/ios/app/arcelormittal-automotive-offer/id1003786003) | 1.0 (1) | Free | Business | | [Mutualink Edge](https://appshunter.io/ios/app/mutualink-edge/id926840198) | 4.3 (6) | Free | Business | | [Mutualink Edge @Team](https://appshunter.io/ios/app/mutualink-edge-team/id961772785) | 3.7 (3) | Free | Business | | [myESP](https://appshunter.io/ios/app/myesp/id1023383884) | 1.0 (8) | Free | Business | | [MyMotovario](https://appshunter.io/ios/app/mymotovario/id1061528827) | — | Free | Business | | [Mobile Reach](https://appshunter.io/ios/app/mobile-reach/id465769933) | 2.5 (8) | Free | Business | ## More apps by Trimble Inc. - [GO! 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