# My UScellular Prepaid — user reviews > 35 indexed App Store user reviews of My UScellular Prepaid by U.S. Cellular, rated 4.60/5 from 2,462 ratings. - Source: https://appshunter.io/ios/app/my-uscellular-prepaid/id1557746443/reviews - App overview in markdown: https://appshunter.io/ios/app/my-uscellular-prepaid/id1557746443.md - Rating breakdown: 5★ 1,902 · 4★ 173 · 3★ 98 · 2★ 42 · 1★ 109 ## What do users think of My UScellular Prepaid? Overall sentiment: negative **Pros** - 👍 Easy to use - 💰 Good for the price - 🚀 Love this app - 🤗 Best cell service **Cons** - 🐛 Glitchy - 🤯 Terrible app - 🤖 Terrible customer service - 🙄 Unreliable service - 🤔 Inaccurate app information **Commonly reported bugs** - App crashes frequently - Login issues - Inaccurate billing and usage information **Most requested features** - Improve app stability and reliability - Provide better customer support - Enhance app functionality and user experience ## Newest reviews (10 of 35) ### 3/5 — Glitchy *2025-09-17, version 1.3.26* Every month it says I have a longer grace period but then it seems to always shut me off on the 3rd day even when the day before it said I have 3 days LEFT of grace period. It doesn’t explain usage well, it says one phone number has 4GB of Unlimited Data…but what? 4GB used? I would think so but sometimes it says 0GB of Unlimited so maybe it’s how much is Left of “Priority”? It also tells me my 2 Lines cost $80 but I know it’s $60, $40 for the 1st Line and $20 for the second. Luckily when I pay $60 it accepts it and my service on both lines continues uninterrupted, but I wonder how many were told one amount and now the app tells them they owe more and they just pay it without realizing they are paying more than they were told their plan would be. All phone providers seem to have a heavy penchant for scamming the vulnerable customers like the elderly, so its not just us cellular, but it is disappointing there isn’t a single reliable cell phone provider that doesn’t rip you off with the fine print. I went to prepay after 5 years on contract when they had told me my iPhone would be free, and then I got a bill every month with a charge and every call they would swear it would be fixed with a credit “on the next statement”. Im not exaggerating when I say that went on every month for years. Never again. I do like the prepay service. $60 for two lines is affordable even if the service is spotty way too often. ### 2/5 — Good for the price *2025-01-25, version 1.3.15* Everytime they do an update it screws the app all up. Then you go to pay your bill and Renew end up jumping through 30 hoops in process. ### 3/5 — I type in new but it *2024-12-23* Takes me to my old account saying disconnected, wanna add funds? Ummm no I have a new dumbie trying to check my current balance duh on this app this whole number phone switch happened Dec 1st now it's 22nd hello update ur records ### 2/5 — Auto pay does not work *2024-11-17, version 1.3.8* The app will not let me auto pay my service. Very dissatisfied. ### 2/5 — Choose a different service provider if you can *2024-04-24, version 1.2.79* I've had this number for 6 months and get spam calls multiple times a day 5 days a week for the person who had it before me. The service coverage is super terrible. Calls regularly drop and streaming music is agonizing even in full coverage areas. If it werent for wifi I wouldnt be able to use the internet. If you are looking to switch to US Cellular, I recommend only doing so if you have no other option. ### 1/5 — Terrible! *2024-02-08, version 1.2.66* The worst interface ever. Not even set up correctly for making payments on your phone bill with your phone! Can’t view your past account activity and payments, the amount I’m charged seems to change month to month, I will put $60 on my account and it goes down to five when my bill should be exactly $60/mo. Getting ready to back to verizon 🤷‍♂️ ### 1/5 — Glitchy *2024-01-28, version 1.2.39* Each time I go to type the screen starts to glitch to the point I have to have someone else type for me due to my epilepsy 😤 ### 1/5 — Terrible app *2024-01-15, version 1.2.39* I tried to pay my bill but the app keeps crashing. I tried updating and still nothing. I even tried multiple devices and asked others if it was just me, no the whole app everywhere stopped working. Now I can’t pay the bill. ### 5/5 — Too fussy about login. *2023-12-02, version 1.2.39* Today there are WAY too many user names and passwords to remember and once they determine you are human it’s unlikely to change. I like your service, but detest how many useless hoops you make me jump through to pay my bill! ### 5/5 — Love this app *2023-12-01, version 1.2.39* 👆👍👍👍 ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-05-25, version 1.4.5* Only able to pay, nothing else works on the stupid thing. ### 1/5 — Terrible app *2025-12-19, version 1.4.3* It just doesn’t work ### 1/5 — Terrible customer service *2025-07-09, version 1.3.22* Terrible customer service ### 1/5 — Prepay *2025-02-11, version 1.3.17* Can no longer send pictures on text!! ### 1/5 — Worst app ever *2025-01-25, version 1.3.15* Hot garbage App doesn’t work Customer service is inept ### 1/5 — Review *2025-01-17, version 1.3.15* I have to enter and re enter my password over and over again, no matter how I log in. Even directly from a text stating that no log in is required . ### 1/5 — Just stopped working *2024-10-19, version 1.2.112* App stopped working months ago and no one can seem to help me log in tech support, in store or online this is crazy ### 1/5 — Stopped working *2024-09-25* 3 months ago the app just stopped working I can’t log in and uscellular is not help I’ve called the 1800 #, went in store and tried all the trouble shooting options idk At this point ### 1/5 — Hate it *2024-09-20, version 1.2.100* Impossible to use hate it ### 1/5 — 🫤🫤🫤 *2024-08-24, version 1.2.90* My service never works and now I have to find a new carrier 😔 ## Most praised reviews (10 highest-rated) ### 5/5 — Yearly plan *2026-03-31, version 1.4.5* Thank you! Thank you! T mobile told me at the store that I could no longer get the yearly plan for $ 300.00 , I guess yall showed them that I could , so TYTYTY!!! ### 5/5 — U.s cellular. *2025-12-24, version 1.4.3* Everyone is doing a good job. ### 5/5 — Amparo *2025-08-25, version 1.3.23* Antonia ### 5/5 — UScellular is now *2025-08-16, version 1.3.23* T-Mobile! ### 5/5 — Easy to use! *2025-07-19, version 1.3.22* I’m not particularly technologically savvy but I find this app very easy and helpful to use. When I have questions and need to chat online with an agent, they are always very quick and helpful while being friendly as well. I appreciate that in this day and age! ### 5/5 — Easy to use *2025-02-28, version 1.3.19* I love this easy way to pay! ### 5/5 — Love *2024-05-05, version 1.2.79* I love this app. I am old so a little confusing. Lol ### 5/5 — USCellularPrepaid App *2024-02-02, version 1.2.66* I find it much easier to pay using the app to pay versus using 611 to pay for 2 phone numbers. Thank you, it’s great! ### 5/5 — Cell Svc *2024-01-03, version 1.2.39* Best cell service I’ve had in quit some time ### 5/5 — Easy one time payment *2023-12-15, version 1.2.39* Very easy to replenish my monthly cell bill very convenient and love the ease and convenience of app!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*