# My Utility Account - Mobile

> Mobile utility account management for water services, including billing and usage monitoring. (iPhone/iPad app by Smart Energy Systems LLC.)

- Source: https://appshunter.io/ios/app/my-utility-account-mobile/id1447552942 (this page in markdown: same URL + `.md`)
- Developer: [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242)
- Category: Business, Utilities
- Price: Free
- Rating: 4.50/5 from 4,815 App Store ratings · 125 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 56 MB
- Languages: American English
- Released: 2020-08-03
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-utility-account-mobile/id1447552942/reviews.md

## What is My Utility Account?

Water Services Corporation offers a convenient way to pay your utility bill and view your usage with the new mobile application, My Utility Account. Some other key features include the following: 

1) Manage the utility account.
2) Monitor and compare water usage.
3) View and pay bills online.
4) Check for current and planned outages.
5) Multi-channel communication with the utility.
6) Get educational tips on water conservation.

## Key features

- Manage utility account
- Monitor water usage
- View and pay bills
- Check for outages
- Communicate with utility
- Water conservation tips

## What do users think of My Utility Account?

Overall sentiment: negative

**Pros**

- ⭐ Enjoy the application
- 🤝 Excellent customer service

**Cons**

- 💰 Convenience fee for payment
- 🐛 Crashes and glitches
- 🤔 Confusing billing and payment issues
- 🤯 Terrible app and poor customer experience

**Commonly reported bugs**

- App crashes on login
- Inability to view current bill
- Payment processing failures

**Most requested features**

- Ability to update payment methods easily
- Option to choose payment date
- Eliminate convenience fees for electronic payments

## Recent user reviews (10 of 125)

All indexed reviews: https://appshunter.io/ios/app/my-utility-account-mobile/id1447552942/reviews.md

### 5/5 — Nothing

*2026-08-06, version 1.9*

Stop working

### 2/5 — Mobile App Doesn’t Work

*2026-08-02*

Tried this app a couple of years ago and found it glitchy and useless.  Nothing has changed.

After receiving a late notice payment and overdue charge because I did not receive a bill in the mail was assured the app was much better and a way to avoid undelivered bills by Canada Post.

Set up an account,  can sign in on computer, downloaded the app and can’t sign in on mobile devices.  

Still not impressed.

### 3/5 — Loses info

*2026-06-22, version 1.9*

Doesn’t save updated payment option. I have to put in the information every time!

### 1/5 — Ongoing glitch

*2026-06-11, version 1.9*

Will NOT let me enter my exportation date for my debit card. Will literally let me click everything else but that space is not clickable. Even using the up and down arrows don’t work it skips over it. Very very frustrating

### 1/5 — Horrible

*2026-05-20, version 1.9*

Service is a joke

### 1/5 — Horrible system !

*2026-05-10, version 1.9*

Declines my cc every month. Told to erase and resetup all over again each time . It then accepts charge until the next month and does it all over again. Told that you have a glitch in the system. Why can't you fix it ?

### 1/5 — This app needs an update baddd

*2026-04-18, version 1.9*

This app sucks, I like to have apps on my phone for my bills and this is the only app that gives me trouble. I literally have to go on safari and add the site to my Home Screen like an app and log in that way pls pls pls fix this app

### 1/5 — Unreliable

*2026-02-10, version 1.9*

This app continues to decline payments with no reasoning. It doesn’t matter whether it is check or card.

### 1/5 — Worse water company

*2026-01-16, version 1.9*

This is the worse water company my bill is always so high and when I ask customer service is so rude

### 1/5 — Terrible

*2026-01-08, version 1.9*

For charging me an extra 2.25 just to pay through this app

## Frequently asked questions about My Utility Account

### What can I do with the My Utility Account app?

The app allows you to manage your utility account, monitor and compare your water usage, view and pay bills online, check for current and planned outages, and communicate with the utility. You can also access educational tips on water conservation.

### Is the My Utility Account app free to use?

Yes, the My Utility Account app is free to download and use. There are no in-app purchases or advertisements mentioned.

### How can I pay my utility bill through the app?

The app provides a feature to view your bills online and pay them directly through the application. This offers a convenient way to manage your payments.

### Can I track my water consumption with this app?

Yes, the app enables you to monitor and compare your water usage. This feature helps you understand your consumption patterns and potentially identify areas for conservation.

### What information does the app provide about outages?

The app allows you to check for current and planned outages in your area. This keeps you informed about any disruptions to your water service.

## Version history (last 5 releases)

### 1.9 — 2024-04-03

This update includes performance and stability improvements.

### 1.8 — 2024-01-08

This update includes performance and stability improvements.

### 1.7 — 2023-07-07

This update includes performance and stability improvements.

### 1.6 — 2023-03-06

This update includes performance and stability improvements.

### 1.5 — 2023-02-11

This update includes performance and stability improvements.

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## More apps by Smart Energy Systems LLC

- [Smart H2O](https://appshunter.io/ios/app/smart-h2o/id1017852468)
- [My NL Hydro](https://appshunter.io/ios/app/my-nl-hydro/id1097471334)
- [Simply Energy](https://appshunter.io/ios/app/simply-energy/id1171627284)
- [MyWater MNWD](https://appshunter.io/ios/app/mywater-mnwd/id1190259281)
- [MyWaterSD - City of San Diego](https://appshunter.io/ios/app/mywatersd-city-of-san-diego/id1202281723)
- [IID Customer Connect](https://appshunter.io/ios/app/iid-customer-connect/id1207760404)

All apps by Smart Energy Systems LLC: https://appshunter.io/developer/1062247242

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*