# My Utility Account - Mobile — user reviews > 125 indexed App Store user reviews of My Utility Account by Smart Energy Systems LLC, rated 4.50/5 from 4,815 ratings. - Source: https://appshunter.io/ios/app/my-utility-account-mobile/id1447552942/reviews - App overview in markdown: https://appshunter.io/ios/app/my-utility-account-mobile/id1447552942.md - Rating breakdown: 5★ 3,828 · 4★ 314 · 3★ 164 · 2★ 86 · 1★ 423 ## What do users think of My Utility Account? Overall sentiment: negative **Pros** - ⭐ Enjoy the application - 🤝 Excellent customer service **Cons** - 💰 Convenience fee for payment - 🐛 Crashes and glitches - 🤔 Confusing billing and payment issues - 🤯 Terrible app and poor customer experience **Commonly reported bugs** - App crashes on login - Inability to view current bill - Payment processing failures **Most requested features** - Ability to update payment methods easily - Option to choose payment date - Eliminate convenience fees for electronic payments ## Newest reviews (17 of 125) ### 2/5 — Mobile App Doesn’t Work *2026-08-02* Tried this app a couple of years ago and found it glitchy and useless. Nothing has changed. After receiving a late notice payment and overdue charge because I did not receive a bill in the mail was assured the app was much better and a way to avoid undelivered bills by Canada Post. Set up an account, can sign in on computer, downloaded the app and can’t sign in on mobile devices. Still not impressed. ### 3/5 — Loses info *2026-06-22, version 1.9* Doesn’t save updated payment option. I have to put in the information every time! ### 3/5 — Billing *2026-01-01, version 1.9* Why can we have an average monthly bill and be able to set an auto payment like dike energy? ### 2/5 — Needs Improvement *2025-09-06, version 1.9* It gives you a hard time when you get to the area where you place your credit card number. It really does need improvement. ### 1/5 — Bill *2025-08-20, version 1.9* The bill never current to read ### 1/5 — Useless *2025-08-11, version 1.9* Crashes every time I try to login. 8/11/25, reinstalled still crashes when trying to login. Still useless. ### 2/5 — Glitchy *2025-07-05, version 1.9* The cell app does not allow you to enter cc changes easily. Camera reader doesn’t read. Have to enter manually every month. Truly worst app I’ve ever used. ### 1/5 — Poor *2025-06-22, version 1.9* Not easy to make payments, very annoying ### 3/5 — Fee to pay your bill *2025-06-21, version 1.9* It is like tipping for fast food! ### 1/5 — Worst customer service *2025-06-09, version 1.9* My bill was between $37-$40 for about 2 years and then out of nowhere they on January of 2025 my bill when up to $1,147.00! I called (of course) trying to figure out what was going on and that lady on the was just telling me “ oh I don’t know, my system says that this is what you used, something like 40,000 gallons of water “ probably is a leak “ after I’ve explained her many times that it was no leaks or any type of change on my water usage they sent a guy check on my water reader, so this guy told that the problem was on their “computer system” no leaks or anything that took like about 3 months to “ fix “ my problem and after that my bill is $97-$110 every month! I this is terrible ! I need help! This is crazy I can’t be paying this much when Im not even using that much of water ### 1/5 — Worst app ever. *2025-06-05, version 1.9* Never saves profile information impossible to save payment method ### 1/5 — Unstable App *2025-05-25, version 1.9* This app has always been temperamental, but now I can’t log into it to check or pay bills. If I could give this less than one star I would. ### 1/5 — Useless *2025-05-13, version 1.9* Crashes every time I try to login. ### 1/5 — Convenience fee *2025-04-26, version 1.9* There should not be a convenience added to the bill as it convenient for the utility company and inconvenient for the customer. So on top of the customer having to pay a bill, the customer has to pay the utility company to charge us to pay the bill. That is asinine. ### 1/5 — Convenience fee *2025-04-17, version 1.9* A “convenience fee” should not be charged for bank draft - it’s less expensive for you to process than check - which is conveniently lost in the mail once a year. ### 1/5 — “Convenience” Fee… *2025-03-14, version 1.9* Such a scam. ### 2/5 — Payment charge. *2025-03-12, version 1.9* By card fee…makes me want to write check. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ongoing glitch *2026-06-11, version 1.9* Will NOT let me enter my exportation date for my debit card. Will literally let me click everything else but that space is not clickable. Even using the up and down arrows don’t work it skips over it. Very very frustrating ### 1/5 — Horrible *2026-05-20, version 1.9* Service is a joke ### 1/5 — Horrible system ! *2026-05-10, version 1.9* Declines my cc every month. Told to erase and resetup all over again each time . It then accepts charge until the next month and does it all over again. Told that you have a glitch in the system. Why can't you fix it ? ### 1/5 — This app needs an update baddd *2026-04-18, version 1.9* This app sucks, I like to have apps on my phone for my bills and this is the only app that gives me trouble. I literally have to go on safari and add the site to my Home Screen like an app and log in that way pls pls pls fix this app ### 1/5 — Unreliable *2026-02-10, version 1.9* This app continues to decline payments with no reasoning. It doesn’t matter whether it is check or card. ### 1/5 — Worse water company *2026-01-16, version 1.9* This is the worse water company my bill is always so high and when I ask customer service is so rude ### 1/5 — Terrible *2026-01-08, version 1.9* For charging me an extra 2.25 just to pay through this app ### 1/5 — Worst company *2025-10-29, version 1.9* Blue granite is probably the worst company that I have ever worked with in my entire life. I have more problems get them to take the bill even when I’m paying it in front of them. Asking them to process it giving them the numbers. I still have problems getting the bill to go through and this past bill they build somebody’s account that’s not even mine and told me I needed to go back in and repay it before I was charged a late fee for them entering the wrong numbers on their end. Of course I did. I don’t want someone else to pay my bill, but it’s just amazes me that this is the hardest company to actually get to process your payment. It’s almost like they do this to charge you more on your next payment. I also had over a 2000 gallon water bill billed to me. And can visibly see a leak in my neighbors yard. Yet my bill was over $1600.00 if you were looking to move an area make sure they do not use blue granite ### 1/5 — Bill *2025-10-14, version 1.9* What’s supposed to credit my bill never did after they put in new meter and left my house running on side of house ### 1/5 — Ya’ll charge whatever you want. *2025-09-04, version 1.9* Cost is ridiculous. Straight up monopoly. Franklin at your company in accounting is very nice and the only bright spot of a horse bukkakke of a business. ## Most praised reviews (10 highest-rated) ### 5/5 — Nothing *2026-08-06, version 1.9* Stop working ### 5/5 — Great service *2026-01-07, version 1.9* Thank you for always standing by your customers and providing good water services ### 5/5 — Easy *2026-01-06, version 1.9* Very easy and quickly to make a payment. ### 5/5 — Enjoy *2024-10-23, version 1.9* I love this application ### 5/5 — Not happy *2024-09-21, version 1.9* Maryland has too many bills for water then one for water and wastewater they need to combine the two ### 5/5 — Very efficient app *2024-04-01, version 1.8* I like paying my utility bill via the easy to use app. However, they charge a $1.99 convenience fee, which is totally inappropriate. Disappears to be price gouging. My bill is usually between $20 and $30, so the convenience fee ends up being 7 to 10% of the bill, which is ludicrous. Comparing the paper bill, which is slow and risky, the electronic bill, the electronic bill is far superior. However, the company is not playing fair with us. ### 5/5 — Can’t make payments and *2024-03-01, version 1.8* What is this convenience fee for 2.25 this is NON SENSE. I AM PAYING MY BILLS ONLINE AND I AM BEING CHARGED. Please make this make sense. ### 5/5 — Convenience fee? *2024-02-18, version 1.8* I didn’t know you get charged a convenience fee for paying online… paperless… ### 5/5 — Service *2024-01-06, version 1.7* Phillip and his team are the BEST. Always attentive to our needs and quick to help ### 5/5 — Terrible app- but glad there is one *2023-12-08, version 1.7* Very difficult to add payment methods when in a different zip code from property due to the billing zip on your card. Will not let you add payment accounts. The payment always fails. I have to move money to the account that is already set up every month just to pay this bill. When you click on the bill when viewing it shows you the very first bill from 2021. To see the current bill you have to view your billing history and scroll to 2023. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*