# My Verizon — user reviews > 2,333 indexed App Store user reviews of My Verizon by Verizon Wireless, rated 4.70/5 from 5,525,540 ratings. - Source: https://appshunter.io/ios/app/my-verizon/id416023011/reviews - App overview in markdown: https://appshunter.io/ios/app/my-verizon/id416023011.md - Rating breakdown: 5★ 4,532,145 · 4★ 562,654 · 3★ 182,833 · 2★ 60,015 · 1★ 187,893 ## What do users think of My Verizon? Overall sentiment: neutral **Pros** - 🚀 Great customer service - 🔒 Reliable network coverage - 👍 Easy to use app - 💡 Loyalty discounts and rewards **Cons** - 🐛 Buggy app with glitches - 💰 Expensive plans and hidden fees - 🤖 Poor communication and inconsistent information from customer service - 🤔 Difficult to navigate account and billing issues **Commonly reported bugs** - App crashes and freezes - Incorrect billing and account information - Issues with setting up and managing payment methods **Most requested features** - Improved app stability and performance - More transparency in billing and plan details - Better account management tools - Seamless integration between app and website ## Newest reviews (13 of 2,333) ### 3/5 — Billing Rates *2026-08-24, version 22.0.0* I would just like a simple calling plan. After 27 years with Verizon I believe I will be happier with another service provider. Thank You. ### 3/5 — Help *2026-08-24, version 22.0.0* I’ve tried changing the location for my WiFi many times and you guys just don’t do anything about it. ### 4/5 — So poorly laid out *2026-08-22, version 22.0.0* Good lord, what have they done, the layout and navigation is absolutely terrible ### 1/5 — Worst Ever! *2026-08-22, version 22.0.0* This is the worst app I have ever had. It is slow, it crashes, it shows useless information. ### 1/5 — Support *2026-08-22, version 22.0.0* Don’t bother trying to get support when you need it. They send you on a runaround instead actually doing anything to help. ### 1/5 — Not functional *2026-08-22, version 22.0.0* This app is a mishmash of different modules, nothing works. Unable to add payment method with Trustly, doesn’t refresh pages, shows incorrect balances unless force quit, Contact Support button doesn’t work. It’s like 5-6 different teams tried to assemble this app. ### 1/5 — App spams you with “ADs” *2026-08-22, version 22.0.0* While trying to pay your bill you are presented with no less then three “upgrades or offers” basically ads and spam within the app you need to use to pay your own bill. They are aggressive pop-ups with the close X moved to different places like the scammy ads on websites. ### 1/5 — Double charge and late payment issue *2026-08-22, version 22.0.0* I have my monthly payment set up to be automatically withdrawn on the 15th of every month. However, this month Verizon did not withdraw the payment until the 16th. Then, I was charged again on the 17th for the same payment, even though the money was already available in my account. Now I am also being told that I may be charged a late fee, which is completely unfair because I had sufficient funds in my account and the payment was already set up for automatic withdrawal. I contacted Verizon almost 6 days ago, and I was told that the issue was under investigation. I called again today, and I am still being told that you are investigating it. This is extremely frustrating and unacceptable. I was charged twice, and I still have not received the money back. Please resolve this issue immediately, refund the duplicate payment, and remove any late fee or negative payment record from my account. This was clearly not caused by insufficient funds or by me missing my payment I didn’t recommended when we got new lines they charge every month extra and i am keep calling them to set my payment like every month i called them nd said that why is this charge bla bla and now finally my bill is set ### 1/5 — Bring back MyFios B-0ch! *2026-08-22, version 22.0.0* This My Verizon app Suxs! Does not connect to the router at times and the ridiculous McAfee security app is useless, doesn’t connect most of the time to let you know what’s connected to your router. Should’ve stayed with Xfinity their app was much better😡! And the Synchrony/Verizon Card sucks. Takes 2 weeks for electronic payment to clear, WTF, while your card has limited fund. Electronic Transferred funds take like 24-48 hrs for all other Big banks. ### 1/5 — Export pdf *2026-08-22, version 22.0.0* Can no longer export pdf of bill for work expense report. ### 1/5 — My internet *2026-08-21, version 22.0.0* I am always running out of internet I am going to have to change ### 1/5 — Pathetic AI chatbots *2026-08-21, version 22.0.0* App is fine I guess but canceling internet was a nightmare of jumping from AI chat bot to AI chat bot until finally getting transferred to a real person (who then also had to transfer us around to other people). Hence the one start review. ### 1/5 — Info and service sucks *2026-08-21, version 22.0.0* Everything you click on just takes you to somewhere to buy or upgrade ur phone… information about current phone is hard to access… ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use this web site *2026-08-24, version 22.1.0* I am lost ### 1/5 — Daily drops claim now button disabled always *2026-08-24, version 22.1.0* No use of daily drops If claim now button disable than its useless ### 1/5 — Trash *2026-08-24, version 22.0.0* App never lets me log in. Been having issue for 5 months now ### 1/5 — Terrible *2026-08-24, version 22.0.0* Terrible. Taking payments out that are not even scheduled to go out yet. ### 1/5 — Worthless *2026-08-24, version 22.0.0* Every extension has it’s own app. This app takes forever to load and then still sends you to the web browser which then sends you back to the app. Since switching to Verizon I’ve had nothing but problems and they deleted my voicemails. Would rather never use my phone than continue using Verizon. ### 1/5 — Worst Service *2026-08-23, version 22.0.0* Their sales team lie to you to sell you a phone. Worst service already in talks with atnt to switch over ### 1/5 — So laggy! *2026-08-23, version 22.0.0* The app is super slow, and laggy. Absolute trash!! ### 1/5 — Total POS, Just Like the Company *2026-08-23, version 22.0.0* They used to be good, extremely expensive, but good. Now they’re just expensive, and I’m done paying for what I don’t receive ### 1/5 — Verizon Customer Warning *2026-08-23, version 22.0.0* I had Auto Pay set up through my bank account to receive the Auto Pay discount. Verizon disabled it, claiming there were insufficient funds, even though they continued taking payments from my account during those months. Then, after two months, they started charging me again—multiple times. When I contacted them, I was given different excuses and unexplained calculations. Despite repeatedly trying to prove that these charges were incorrect, I got nowhere. It has been a complete waste of my time and patience. They also disabled my ability to set up Auto Pay again for almost a year. Now, when I ask them to restore Auto Pay and refund the extra money I was charged, they keep finding new excuses. On top of the billing problems, the service quality has gotten much worse. Even opening a simple file can take a long time, and the signal frequently drops in places where it should work perfectly. I’m asking everyone: think twice before getting a phone or service from Verizon. If possible, choose a company that treats its customers fairly, listens to their concerns, provides reliable service, and actually solves problems. There are many other issues I could mention, but these are the main ones. Even Verizon employees at the stores often can’t resolve anything. They simply tell you to call someone else or contact another department. That raises a simple question: why have employees at Verizon stores if they can’t actually help customers solve their problems? Are they only there to make sales? ### 1/5 — This app is horrible *2026-08-22, version 22.0.0* I can not do anything until I accept terms that I have not knowledge of. Please fix this issue ASAP. I am not agreeing to anything that I have no knowledge about ## Most praised reviews (10 highest-rated) ### 5/5 — Good provider *2026-08-24, version 22.0.0* I’m very happy with us ### 5/5 — Love this company *2026-08-22, version 22.0.0* I’ve been with Verizon going on two years and they have really met my every need and if I have a problem with something trying to help me fix my problem there has never been a time where Verizon wireless told me that they cannot help me ### 5/5 — Awesome Customer Service *2026-08-21, version 22.0.0* The agent was knowledgeable and polite ### 5/5 — Baleyi *2026-08-21, version 22.0.0* Very efficient ### 5/5 — Everything and at my finger tips *2026-08-21, version 22.0.0* Social media produced the noises we all hear. And turn to, all platforms everywhere. Today. So that, we must turn to what ever works best and is at the best price point for everyone! Ironically, Verizon causes Noise! However, it is necessary for its customers! ### 5/5 — Great customer service *2026-08-20, version 22.0.0* Plainfield Verizion is the best location. ### 5/5 — Amazing! *2026-08-20, version 22.0.0* Amaaaaaaaaazing! ### 5/5 — Best wireless provider ever! *2026-08-20, version 22.0.0* I went trough some rough times with no money to pay past due balances and they where very helpful and understanding. Very easy to get a live representative that will work with you! ### 5/5 — Fab AI assistant *2026-08-20, version 22.0.0* Twice this week I needed a chat to get info or request equipment. The AI was so smooth and competent, I was really impressed. AND I want Verizon to retain their people, because the phone agents are always top notch, too. ### 5/5 — Thank you Verizon! *2026-08-20, version 22.0.0* Verizon helped me when I needed it most while also providing excellent service. Can’t really express how much it means that Verizon has helped me and my family! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*