# My Viasat — user reviews > 104 indexed App Store user reviews of My Viasat by Viasat Inc., rated 4.15/5 from 1,821 ratings. - Source: https://appshunter.io/ios/app/my-viasat/id1341120640/reviews - App overview in markdown: https://appshunter.io/ios/app/my-viasat/id1341120640.md - Rating breakdown: 5★ 1,240 · 4★ 185 · 3★ 78 · 2★ 63 · 1★ 256 ## What do users think of My Viasat? Overall sentiment: negative **Pros** - ⭐ 11 years great service - 👍 No major problems - 🤝 Quick recovery! - 💳 Easy to manage account **Cons** - 🐢 Slow, buffering issues - 🔍 App issues (crashes, bugs, unreliable) - 💰 Overpriced, high costs - 🚫 Unreliable, poor service - 🤖 Terrible customer service **Commonly reported bugs** - App login issues - App crashes and freezes - Inaccurate device usage tracking **Most requested features** - Show upcoming bill amount - Improve app performance and reliability - Provide more transparent data usage information ## Newest reviews (18 of 104) ### 2/5 — Check42 *2025-11-28, version 5.4.0* No internet one bar and SOS only. My heart monitor needs internet for device checks. Can’t get a tech support visit to check all outside as I got a message Dish alignment???? HELP!! ### 2/5 — Very limited *2025-05-29, version 5.3.0* It won’t even open the app if the internet is down, which is ridiculous. There’s no reason it couldn’t still open and connect to the router to reset it. Also the speed test and diagnostic functions are fake. One just always says it’s fine even when it’s not, and the other tries to open some defunct and completely unrelated website. Pretty lousy app. ### 2/5 — App is just blank since yesterday *2024-06-28, version 5.0.0* Since yesterday the scree is all white, when I click on the app on my I phone. I cannot see how much data is left and nothing! ### 1/5 — Trying to charge me twice! *2024-04-20, version 5.0.0* I made my payment and the have tried running my card 3 more times! I was lied to about the cost also and when you complain to customer service they are concurrently oblivious to what your talking about! ### 1/5 — DO NOT DO IT *2024-03-05, version 5.0.0* Absolutely terrible in every aspect, extremely expensive for absolutely garbage internet speed, low high speed data amounts, and the most incompetent customer service agents I’ve ever had the displeasure of dealing with. I’m a cool, calm, and collected guy, but I can only take so much incompetence. Constant problems with billing and being overcharged. Worst internet company I’ve ever had by FAR. Look into other options, save money and get better results all around. ### 1/5 — Dissatisfied customer *2024-02-16, version 5.0.0* My viashield app always says my tv is using data when it is NOT connected It also had 3 extra devices using data that I do not have I changed the password and they were removed but that same night I had another unknown device using my data. I run out of data 2-3 weeks into my monthly billing cycle and refuse to purchase more data. As soon as another company is available in my neighborhood I am leaving this company! I better stop now or I may run out of data!! ### 1/5 — Internet *2024-02-13, version 5.0.0* I have had this internet company and they keep upping their prices but not the equipment. ### 2/5 — Does not show modem status *2024-01-13, version 5.0.0* It USED to show if your connection was up. Now they don't. I can't even reboot the modem remotely or see its status. Just terrible in that respect. You can see billing and usage in the app so they get 2 stars for that I guess. ### 1/5 — Mr Richard *2023-12-23, version 5.0.0* Terrible terrible terrible they lied to me said I was going to be paying $80 a month it’s $119 and they didn’t tell me that I was a gonna be limited onto what I could get they didn’t tell me that I was going to get so much data and then after the data I get crap I’m gonna be looking for another company. Hopefully they’re not as evil as this company is stealing from senior citizens. ### 1/5 — Do Not Get Internet with them *2023-12-21, version 5.0.0* This is the worst internet company ever. There internet doesn’t work. It take more time to load than you can actually used the internet & there prices are ridiculous they wanted to give me 75mbps for $115 dlr & it doesn’t even load. I called in the 2 day of having this internet to cancel service & they said i had to pay $360 cancelation fee & that in the contract it says that there service is not a guaranteed that it will work in some areas that’s ridiculous. In my opinion don’t waste your time & money with this company. ### 1/5 — A waste of money *2023-12-09, version 5.0.0* When I called, I asked for a plan for my three televisions and two video games. The internet was so mediocre that I had to disconnect all my devices to watch Netflix on one of my TVs so it wouldn't stop while watching my show. I called to have the problem resolved, and they told me to pay money for a faster plan. I spent more, and it was the same thing. They didn't fix anything. I only had it for a month, and to cancel it, I had to pay $360 for the contract of two years. As I said, WHAT A WASTE OF MONEY!! ### 1/5 — Report to BBB.org *2023-12-03, version 5.0.0* Report this company they are scammers ### 1/5 — Terrible app *2023-11-30, version 5.0.0* Prior app was much better There is nowhere to do a system check The help section is also terrible You are better off asking Google ### 1/5 — Should not have a business license *2023-11-20, version 5.0.0* If you want to overpay and get lied to get Viasat. Company will lie straight to your face to get you to sign a long 2 year contract. They will tell you their service can meet your expectations but in reality. All your gonna get is blurry results. Your phones data will be faster then the Wi-Fi. Then when you go to cancel because they lied. They will again lie to you and say your account is closed. Yet they won’t close it. Also they will not waive their cancellation fees even though if they were upfront and honest you would never have signed with them. Worst Wi-Fi company imaginable. ### 2/5 — App won’t load *2023-11-17, version 5.0.0* The internet isn’t bad at all considering I live in a rural area and can only get satellite internet out here, however, the app is not loading anything just a white screen. The price is also ridiculous for the service. I went from paying $65 for the basic package that would get used within a weeks time to paying about $120 for the same package after three months. ### 2/5 — Not what was expected *2023-11-04, version 5.0.0* They told me I could stream movies to watch. They constantly stop for buffering. The download and upload speeds need improvement. I live out in the country but me cell phone has faster and better upload and download speeds than Viasat. Overpriced for what they offer and deliver. ### 1/5 — I don’t get it *2023-10-03, version 4.6.1* I’ve had this thing for less than an hour now, I gave it to One because I couldn’t give it a zero ### 1/5 — I thought this was Affordable Connectivity *2023-09-10, version 4.6.1* What a bait and switch. Misleading sales. Subpar service. Expensive service calls. And taking advantage of disabled patrons. Terrible experience. And because I’m rural, limited options. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buffering *2025-12-05, version 5.4.0* $128 a month and buffering is not acceptable ### 1/5 — don't spend your money on this company *2025-07-15, version 5.3.0* No sirve el peor servicio satelital Primero te dicen que es sin contratos y cuando lo quieres quitar te dicen que tienes un contrata de 12 meses es un asco de compañía ### 1/5 — This app never loads *2024-12-10, version 5.0.0* Since getting Viasat I have tried several times to log in and never does it load. I pay enough for the services there should not be this problem! ### 1/5 — The worst EVER! *2024-11-01, version 5.0.0* This is the worst internet service I’ve ever used. I call it Green Acres Internet because we have to climb a pole to get it to work. Overpriced junk and we have no choice. We’re way out in the country and the competition is just as bad or worse!! We hate having to use this junk, believe me. ### 1/5 — Only had 1 day NOT GOOD *2024-10-06, version 5.0.0* THIS IS RIDICULOUS WE HAVE HAD FOR ONE DAY AND IT IS SO SLOW I HATE ALL OF THE ISP’s WHERE I LIVE ONLY A HANDFUL OF ISP SERVICE HERE BUT I CAN TELL YOU I DONT LIKE ANY OF THEM CENTURY LINK HUGHESNET DIRECT TV AND NOW VIASAT ALL BAD WHAT IS THE DEAL IS IT A REQUIREMENT FOR ISP’S TO RUN SLOW INTERNET HAVE THEIR CUSTOMER SERVICE PEOPLE NOT KNOW ANYTHING ABOUT WHAT THEY ARE DOING WHERE YOU JUST GO ROUND AND ROUND WITH THEM. OH AND LIE LIE AND LIE AGAIN TO YOU I DONT KNOW WHAT TO DO ANYMORE. THE GOVERNMENT REALLY NEEDS TO DO SOMETHING ABOUT THIS! THEY NEED TO BE HIT WHERE IT HURTS IN THEIR POCKETBOOKS EVERY TIME A CUSTOMER GIVES A BAD REVIEW AND FINE THEM FOR NOT CATERING TO THEIR CUSTOMERS IT'S NOT EVEN ABOUT THAT IS ABOUT GIVING CUSTOMERS THE SERVICE THEY ARE PAYING FOR. ### 1/5 — worst company *2024-07-29, version 5.0.0* the absolute worst internet company possible dial up is better not only that but talking to anyone from this company you feel like you’re being scammed because it’s all third parties out to india the same call center they run microsoft scams out of stay away from this company the worst ever ### 1/5 — Mediocre *2024-06-28, version 5.0.0* Stupid app doesn’t work ### 1/5 — Home devices on Viasat Shield *2024-06-03, version 5.0.0* They give you a list of devices on your internet but will not tell you what they are. They force you to try to look up every one by a MAC address which is nearly impossible to find every one. In plain ENGLISH tell us which of our devices are being used for data !! Truth in advertising is a right. I guess you need to contact the FCC for an answer to a simple problem !! They will find out why we are being denied this information!! ### 1/5 — Terrible *2024-05-05, version 5.0.0* Worst internet ever. Extremely slow download times for “high speed internet” can’t stream movies. Awful ### 1/5 — Frustrating *2024-04-21, version 5.0.0* The myViasat app does not work with my iPhone 12, 17.4.1 ## Most praised reviews (10 highest-rated) ### 5/5 — 11 years great service *2025-07-27, version 5.3.0* I think most of the negative reviews are people not understanding what you get with satellite internet. I’ve had this service 11 years in a rural area with no other option. Reliable and consistent connection except for video which buffers a lot due to high latency. App works well too for the basics ### 5/5 — No major problems *2024-05-14, version 5.0.0* Ok I have had this internet company for about 3 years now. I haven’t had any major problems with my internet or the company it’s self. They are very quick to fix any issues that do arise, being general maintenance of the satellite equipment, or if they need to reboot my system for weather related issues. They are all very respectful. I pay $99 a month for unlimited high speed, and don’t deal with slow speeds at all. I don’t know if I just have a good area, but I definitely would recommend getting this company ### 5/5 — Review *2023-08-31, version 4.6.1* Just wish had more data ### 5/5 — Issue solved *2023-08-27, version 4.4.8* If there is ever a service issue, they are quick to get it resolved. ### 5/5 — Danny Roberson *2023-08-06, version 4.6.0* I love Viasat. Great deal and your APP is the best. Easy to read and use. ### 5/5 — Great app *2023-07-20, version 4.4.8* Easy to use ### 5/5 — Hope! *2023-06-03, version 4.4.8* I recently spoke to a an adviser about my plan being so unfair and out of whack. I’m hoping that the new plan will be a bit more fair and take away some of the hard feelings of being over charged for years. ### 5/5 — account management *2023-06-02, version 4.4.8* Makes it easy to manage my account. ### 5/5 — VIASAT MOBILE APP *2023-01-29, version 4.4.3* Works great! Just click on the app and it shows you everything! How much data you’ve used, what plans are available, and you can purchase more data if needed. ### 5/5 — Internet *2022-12-18, version 4.4.3* For being in the country where there’s absolutely no internet this company made it happen. I highly recommend --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*