# My Virgin Media Account — user reviews > 91 indexed App Store user reviews of My Virgin Media Account by Virgin Media, rated 4.61/5 from 87,706 ratings. - Source: https://appshunter.io/ios/app/my-virgin-media-account/id642951374/reviews - App overview in markdown: https://appshunter.io/ios/app/my-virgin-media-account/id642951374.md ## Newest reviews (17 of 91) ### 1/5 — Can’t do the basics *2026-07-18, version 25.14.0* The only thing I would use the app for is to download a copy of my bill. Or course, this is the one thing that you cannot do in the app, so it’s getting deleted and I’ll just use the website ¯\_(ツ)_/¯ ### 2/5 — What’s going on *2026-07-07, version 25.13.1* Why can’t I just sign in to my account all that keeps coming up is sign in to VM O2 I just want to sign in to my VM account ### 1/5 — Prices go up and service gets worse *2026-06-28, version 25.13.1* All these 5 star reviews are fraudulent. They ask you to review your engineer that completes the installation, they tell you that some of their wage is dependent on it. They use this review as if you’re reviewed the service. Very scummy business tactics. Service works well, should do for what it costs. Service stops working every few months, your router will eventually break as they recycle the returned units. ### 1/5 — Make sure you get your refund. *2026-06-18, version 25.13.1* I swapped to Virgin from Sky. I was promised my early cancellation fees would be returned to me as part of my contract (within 10 working days) fast forward 31 days and I’ve just been told despite raising two complaints I now have to wait another 15 working days. Unacceptable ### 1/5 — Awful *2026-06-14, version 25.13.1* Truly terrible app. I keep disappearing into a doom loop of failed sign-in. Integration with the BT system is a disaster. Terrible - just give up! ### 1/5 — Web messaging is awful!! *2026-06-05, version 25.13.1* Web messaging has quit on me numerous times, there is no way to bring back a conversation already started!! Absolute rubbish design here! ### 1/5 — Can’t sign in *2026-05-29, version 25.13.1* I cannot sign into this app at all. I hit the “sign in” button and it just glitches back to the sign in page. Which means I cannot access VM connect either. Or even Live Chat. ### 1/5 — junk *2026-05-28, version 25.13.1* Oops, looks like something's gone wrong on our side. Please try again Try again Try again Try again Don't bother. No, virginmedia, YOU try again. ### 1/5 — Can’t login for nearly a year *2026-05-28, version 25.13.1* This will be a year next month since I’m unable to login into my account. Have contacted customer support multiple times and even made a complaint 3 months ago, still not resolved. ### 1/5 — Useless *2026-05-26, version 25.13.1* Cannot get the app to work, also cannot set my account up online either. I am paying for a product that I cannot get access to my bills or details. ### 1/5 — Mr *2026-05-24, version 25.13.1* Home internet first month perfect second month start problem same o2 big mistake ### 1/5 — Useless My VM app *2026-05-23, version 25.13.1* Stuck in verify passkey loop hell ### 1/5 — APP NOT WORKING *2026-05-22, version 25.13.1* I just get click to refresh all the time. It never opens! I’ve tried reinstalling but it’s the same ### 1/5 — Rubbish *2026-05-20, version 25.13.1* Not working. Not worked for a while now. Cant reveiw tv pack or bb i have. Only check bill. Reported to online advisor. And surprise still not working properly ### 1/5 — Dreadful waste of time *2026-05-19, version 25.13.1* Doesn’t work. Can’t log in. ### 1/5 — Can’t sign in *2026-05-18, version 25.13.1* Can’t sign just reloads page ### 1/5 — Log in *2026-05-15, version 25.13.1* Why should it be such a chore to log in. ## Most critical reviews (10 lowest-rated) ### 1/5 — System of communication is broken *2026-08-28, version 25.15.0* This company is beyond imagination awful service unable to understand basic problems get cut off without advice written to the CEO STOTTS twice first letter returned not opened 2nd letters addressed to new Manchester customer services no reply got on to the customer service which appears to be off shore pleasant enough people when you can understand them still have the same problem NO ACCOUNT NUMBER without I can not do very much told it was going be sent to me by post instead I got two identical letters with the same info but no account number sadly all these companies are work via an app which are not transparent and when things go wrong they stay that way ### 1/5 — Completely unusable *2026-08-28, version 25.15.0* I’m fairly new to virgin media but I’ve setup this app and never been able to successfully login to it . You go through all the usual hassle then it wants you to link another account which needs details that no one will ever remember. ### 1/5 — Hopeless *2026-08-27, version 25.15.0* For a comms company, this app is a hopeless embarrassment. One is in an endless login loop when attempting to merely login. I have been trying to amend my direct debit details which is proving to be an impossible task. Furthermore, the payment links Virgin email have now stopped working. It’s beyond a joke! Sort it out Virgin! How hard can it be? ### 1/5 — Bill *2026-08-20, version 25.14.0* My bills are not even a month long paying 2 bills a month isnt right wish add never signed up for virgin total joke so all reviews on trust pilot and facebook were right am going look into this just paid 72 pound now another bill couple days later should of listened to the reviews ### 1/5 — Doesn’t work *2026-08-16, version 25.14.0* You would think by now this app would work. But log in, settings, my broadband, manage virgin media settings and then log in again. And start again, it’s absolute rubbish! App deleted Keep up the bad work 👎 ### 1/5 — Log in *2026-08-01, version 25.14.0* I can’t log in at all when I type email it’s loads and comes back to sign in page again and again ### 1/5 — How can I media company get this so wrong? *2026-07-31, version 25.14.0* Since the O2 and Virgin Media merger all the Virgin media apps have been TERRIBLE! The O2 apps are equally as bad. It should be easier to sign into both of these accounts… instead I can’t sign into EITHER! As many other have said, I get stuck in an endless loop and can’t sign in. This has been like this for MONTHS. They clearly don’t care about their customers as if they were reading this they would have fixed it by now. To make matters worse, the broadband service has steadily just got worse and worse. Terrible company. Will be leaving soon. ### 1/5 — Useless *2026-07-28, version 25.14.0* Can’t sign into the app or online. Thankfully I’m coming to the end of my contract. I’ll definitely be leaving. ### 1/5 — Cheap unfinished app *2026-07-22, version 25.14.0* This is pathetic app that doesn’t allow users to change payment date or access security details, if you planing to use it i would suggest going to other service providers instead because Richard Branson spend all his money on yachts and now got no money to finish this idiotic app ### 1/5 — 🤬 *2026-07-21, version 25.14.0* They are lying about their contract Netflix was free then they started charging 6£ a month ## Most praised reviews (10 highest-rated) ### 5/5 — Awful *2026-01-19, version 25.10.0* Just sends you round in circles, I don’t want virgin o2 as I am not with o2, no way of getting help through app ### 5/5 — Near-useless app and profiteering company *2026-01-08* The 4.6 88k star rating for this app doesn't reflect the last 5 years of reviews, which are generally abysmal. Although the "most helpful" sort option shows a more realistic picture (1 star) this is a serious and misleading feature of the app store UI, which should be using a rolling average, and I'll be contacting Apple directly about it. The app refers to the ability to phone Virgin UK for support with services like broadband but - if there's a phone number in there - it's very well hidden and the live chat link didn't work when I tried it, either using 4G with IOS mobile services enabled for the app (during a Virgin 1 hour broadband outage just now) or WiFi, and after restarting the app. Broadband contract terms are scattered across many documents and you could easily miss that Virgin in the UK are going to increase their broadband fees 3.9% above the rate of inflation, for multiple years to come, with no explanation given. Also easy to miss is that there is no early contract termination option for the broadband offers shown in the app. You pay the same with the "Early Disconnection" option as you would if you allowed the contract to run to its full term - it is effectively pointless. Oh and the minimum contract duration has increased to 24 months, for all the broadband offerings shown in the app. Virgin customers are being taken for fools and I'm walking, even though I'll have to downgrade to a copper / fibre broadband hybrid for now. I'll be talking to the other apartment occupiers here and British Telecom to see if we can get fibre (and not Virgin's antiquated and slow cable / fibre hybrid) all the way into our homes. ### 5/5 — Mr *2022-03-17* Got a bit confused a while ago live in reading had to go back to London used data on my phone via laptop parents have no access to internet I know but they are 80 but not stupid run out off data rung for help was. The first time I have had to ring you in trouble got confused with trying to overcome password witch I had forgot not your reps fault the young lady was doing her job and well finally got the info I required which was very simple yous my phone to access extra data that is all I wanted to know how an earth do you expect people of a certain age to confirm to the rules that you or your managment have to conform to why don’t you have a help line for those who would like a person of a certain age to give some help we will all get old one day but the younger generation forget that give a little time could be your mum or dad sorry to go on hope this is not ignored my problem was resolved that is why a good star rating ### 5/5 — Volt upgrade. *2021-11-15* Although I’ve given 5 stars, unfortunately it’s a split decision from recent experience, I had the ultimate Oooomph package, since the merge with O2 and my recent telephone conversation to upgrade my broadband speed from 600mb to the 1gb, my package was upgraded to the maxit package which replaces the ultimate Oooomph package, however, after more than two hours and talking to six different people, 3 from Virgin and 3 from O2 not one of the people from O2 knew anything about the unlimited sim which is part of the old ultimate Oooomph and the new maxit package, nobody was able to link a sim only with unlimited internet, calls and texts to my newly updated maxit package, so I am now left with a maxit package which still runs Broadband speed of 600mb the 239+ tv channels and weekend free landline calls but no sim, so I am paying £79 for the new maxit package but with no sim, as neither O2 or VM could understand or make this happen as part of the upgrade or indeed as part of the Volt upgrade as offered by VM, I still rate 5 stars, but this merge with O2 in my experience is far from seamless and is for the 6 staff I conversed with seemingly impossible to do, obviously O2 did not receive the memo from VM. ### 4/5 — Change payment date *2026-06-30, version 25.13.1* Why won’t the app let me change the payment date? After I have selected the new date and pressed update payment date it just keeps spinning and says network error ### 4/5 — Review *2025-04-20* Virgin Media is a top-tier network known for its high-speed broadband and reliable connectivity, making it a favorite among users who demand fast and seamless internet performance. With its cutting-edge fiber-optic technology, Virgin Media delivers impressive download and upload speeds, perfect for streaming, gaming, and working from home without interruptions. The network also boasts extensive coverage and consistent service, reducing downtime and buffering issues. Additionally, Virgin Media offers flexible packages with competitive pricing, bundling broadband, TV, and mobile services for added convenience. Their customer support and innovative features, like Wi-Fi boosters, further enhance the user experience, making Virgin Media a strong choice for both households and businesses **Developer response:** Hello there, thanks for your feedback. Our goal is to create the best App possible, feedback of any nature from our users will help us to add value to the App going forward. ### 3/5 — Netflix *2026-06-29, version 25.13.1* Says free with ads but when try add it tries charge and no one says on sign up to virgin can only watch netflix on 2 devices wish add never signed up ### 3/5 — No broadband *2026-01-18, version 25.9.0* I can’t get my calls done as my B B is not working I have switched off / on etc but after a few days I give up and my doorbell is not responding. Help please it shows on my ph a different PROVIDER. HELP PLEASE ### 3/5 — Was close to moving T V broadband phone and mobiles away after many years *2022-03-18* Being a long standing customer with Virgin I had contacted Virgin Mobile to upgrade one of our Mobil’s on a Freestyle contract and had spoke to girl in Wales I believe who gave me the costs and options and I would think about it and call back ( she was excellent in dealing with it) .I called back next day after deciding which deal and handset to order and got the worst call handler I have ever encountered he was difficult to understand and I more than once told him to stop raising his voice I requested a supervisor (none available) and then a manager (none available) so I guess since there is no supervision in that call centre they can do what they like So I asked for the disconnection team and eventually got sorted although not exactly what I wanted but after over an hour on the phone I had lost the will to live !!! I have always given Virgin 5 stars but this has been one of the worst experience of customer experience and if it had been my original contact would have been 5 and none for the second ### 2/5 — Poor app *2026-07-27, version 25.14.0* Difficult to log on and navigate. Took several tries, going round in circles, before getting to the right page - only to be informed Virgin could not process right now. Waste of time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*