# My Vodacom — user reviews > 52 indexed App Store user reviews of My Vodacom by VODACOM PTY LTD, rated 3.90/5 from 93 ratings. - Source: https://appshunter.io/ios/app/my-vodacom/id567085004/reviews - App overview in markdown: https://appshunter.io/ios/app/my-vodacom/id567085004.md - Rating breakdown: 5★ 49 · 4★ 20 · 3★ 5 · 2★ 4 · 1★ 15 ## Newest reviews (13 of 52) ### 2/5 — taking data *2022-06-03, version 10.8* this app took 1gb of my data so what’s the pint of downloading if it will just take your data. like it’s you who are supplying me with data so make your app data free. ### 2/5 — Card payment function is glitchy *2021-12-31, version 10.8* Irritating when I can’t top-up using a credit card and repeatedly get error messages. When I report these errors I receive automated message to download latest version of app, which I have and makes no difference. Luckily I could use my banking app to top up otherwise I would have been really stuck. ### 2/5 — Features advertised not available *2021-10-09, version 10.8* I downloaded the app thinking it would be easier buying than the *111 route that I was using AND because there was a “detailed usage” option. However it’s not much easier to buy data/airtime, and there is NO detailed usage available. It says “coming soon,” so I checked the features advertised on the app and there it is: “even get your detailed data usage to see which apps are using your data most” (to paraphrase”. Why say there is a feature available but it isn’t? I’ll likely delete the app because there is no real benefit to it other than the data usage and it’s just another app that will use data when I don’t need it to. Vodacom, WHEN will that feature be available?? ### 1/5 — Poor application *2020-05-23, version 10.6* It is unbelievable how mediocre this application is from a giant in the telecommunications industry. I have received a bill for three times my monthly contract amount, but I am unable to see what the breakdown of this amount is. This is not only on the app but also using the USSD interaction. I suspect there are fraudulent content services causing this large monthly amount, but, once again, I am unable to see if there are any content services operating on my number. And before you say use the USSD, I have tried that and receive the message “an error has occurred”. Exceedingly frustrating, but I guess I am just another wallet. ### 1/5 — Can’t get to the app because the network is non existent *2020-04-20, version 10.6* Pretty much 90% of the time Vodacom network is DOWN in Northcliff so it’s hard to rate the app. Pretty poor show. Vodacom has agreed that their network is non existent but can’t give ANY feedback on timeframes. I have built high sites for a living and know what’s involved. You obviously don’t care about clients. Worst is that in Bryanston where I work reception is almost as bad. What’s the alternative? And they know that so continue to debit my account and offer zero service or care for clients. ### 1/5 — It wont show my data usage *2019-07-25, version 10.3* Can you fix this because on my notification bar and my app it just says the airtime and bill, but not my data usage or how much I have left I have an iphone 5SE and I want to know how much data I have before I get the message of me not having any data or my data is low! ### 1/5 — By far the worst app I have ever experienced *2019-07-10, version 10.3* I cannot stress enough how ridiculously bad this app is! When all you want to do is check your balance, it’s like they went out of their way to make it difficult and frustrating. And now on the new version, where is the data balance? So bad... ### 1/5 — Still having a BATTLE to get the app to work! *2019-02-28, version 10.1* I am trying to buy a Data bundle online and registered as requested but as soon as I want to pay, the sign comes up saying they cannot do it because they are trying to “work” on the problem! Very annoying! I have spent at least 2 hours to add Data!!! ### 1/5 — App does not work consistently *2017-11-24, version 9.6.2* I cannot see the data usage on my data accounts linked to primary account. Some days the app is perfect and other days it’s useless. How do you keep updated of data availability if the app doesn’t work. The app keeps closing every time I open to view data. ### 1/5 — App keeps crashing *2017-11-22, version 9.6.2* Come on Vodacom, you are meant to be a tech giant, but your app is terrible! I have a linked number that is not mine and after phoning your "help desk"(a misnomer if ever) they can't help? The app crashes everytime i click on a linked number(regardless if its my link or your link). The huge amount of frustration this causes is unbelievable! Are you attempting to frustrate your loyal customers into submission? Or do you just not care? ### 1/5 — Useless app *2017-10-16, version 9.6.1* Agree with other reviews. For a mobile communications company, this app is pathetic. WASTE OF DATA AND TIME TO DOWNLOAD Clearly the developers of this app are pulling the wool over Vodacoms eyes because it has so many basic flaws that even a SME app would avoid - The last 2 version update summaries aren’t even different, the version details are the same word for word. - There is no indication at all the app is updated to be compatible with iOS 11 - yet iOS 11 has been available for weeks already - When using the app to manage a modem it is useless because it won’t recognise the number unless it sends an OTP. It is impossible to receive an OTP on a modem without a screen. USELESS ### 1/5 — Totally useless *2017-03-27, version 9.2.1* Since you changed the whole look of the app it has only given me uphill. Couldn't see my night owl on my data cards. Now I can't even see anything other than my primary number. Right now even that is not available. I might as well delete the app. It's just taking up space on my phone. I would give no stars if I could. ### 4/5 — Moving in the right direction *2017-01-27, version 9.1.0* Like the new look and feel. Balance enquiries need a bit of work to make it easier to see detailed information. ## Most critical reviews (10 lowest-rated) ### 1/5 — Only prizes for cities *2023-03-06* I have faithfully played Unlock Summer as often as possible but the prizes are useless. Maybe pay attention to client interests based on their purchases and ability to make online purchases with outlying area delivery costs? App itself is fine. Could just dial an SSD for the same experience of knowing balance. ### 1/5 — Bad client care from Vodacom technical team *2022-11-07, version 10.9* I have been trying for more than a year to sort out issues with my app and still not a single call from the technical department to assist me! ### 1/5 — Poor and unreliable *2022-05-01, version 10.8* The Vodabucks store is the most unreliable , poor and waste of money. Never works and promised and no amount of complaints to customer care, which is non existent seems to help. Very often vouchers don’t work, and no one to complain to . ### 1/5 — Terrible. This app is embarrassingly bad *2022-02-10, version 10.8* The app takes forever to load, freezes, errors out when trying to take payment, or sometimes even takes payment but doesn’t provision the service. Modals covering up the buttons you need to click- seriously?! I’ve been trying top up my data for three days- the app simply does not work. Regardless of internet connection, time of day, purchase type, payment card (I’ve tried 4). The rep says “sorry, our app never works. Just keep trying!”… lol is this a joke?! ### 1/5 — Password reset never works *2021-12-10, version 10.8* What’s the point of using an otp and then get a red screen. Useless app ### 1/5 — Otp *2021-09-05, version 10.8* Pathetic No otp Tesend request fails ### 1/5 — What is your app doing? *2021-01-20, version 10.6.2* Since upgrading to the new version of iOS, it gives notifications on screen of what apps are doing in the background. Whenever starting your app, iOS gives the notification: MyVodacom pasted from ‘app name’. Why is your app accessing information that does not concern it and what is it doing with it? And please don’t state that we should not worry about it as your app should not do this in the first place!! ### 1/5 — Stopped working *2020-12-16, version 10.6.2* The app stopped working three months ago I tried to re download it Nothing works ### 1/5 — Mr *2020-09-11, version 10.6.2* App crashes. Does not even open. ### 1/5 — Looks the part but functionally broken *2020-08-26, version 10.6* At the surface one would think this is a feature rich app with an endless set of functionality you can perform. As you use it you soon realize that half the functionality doesn’t even work. - tried to update debit order details but does not recognize bank details - after topping up you get directed to an error page saying that the top up was unsuccessful at the same time as receiving SMS’s that it was successful - customer care contact number invalid - the tobi chat service has limited understanding so unable to answer question. For last few days also says that it’s being upgraded so unable to help The only good thing about this app is it reminds me that I should investigate how effective the self help options of a providers app is before buying into them. Vodacom clearly has an understanding of what their app should provide but lacks the technical skills to implement. ## Most praised reviews (10 highest-rated) ### 5/5 — Silence *2023-07-17* Makapenga boyz zvekutodaro nguva refu. ### 5/5 — Great App *2020-09-18, version 10.6.2* Super easy to navigate! ### 5/5 — My Vodacom app *2020-09-16, version 10.6.2* I love love the convince of this app. Love the daily shakes and the amazing rewards. Every Friday I buy cream doughnuts at pick n’ pay using my Voda bucks👍🏾👍🏾👍🏾 ### 5/5 — MJ *2020-09-16, version 10.6.2* Easy to use and convenient. ### 5/5 — App is convenient *2020-09-15, version 10.6.2* I really enjoy all the functions of the app and it’s seamless and very easy to use ### 5/5 — Appointment booking *2019-03-26, version 10.1* I am now able to book an appointment on the App without having to queue - thank you! ### 5/5 — Stunning new updates *2019-02-19, version 10.1* The updated app is so easy to use and I really enjoy using it. Thank you Vodacom for listening to us! ### 5/5 — Much better! *2016-11-11, version 9.0.0* I almost can't believe how well this version works! A few too many animations everywhere, but it is a slick, upgrade to the app that is now actually useful. ### 5/5 — Works on iOS 10!! *2016-11-10, version 9.0.0* Thank you Vodacom! The new version of the app works great on iOS 10! Love the new look and feel too. ### 5/5 — Good job ! *2016-10-24, version 8.3.0* Useful app with all bugs fixed. Huge improvement to all aspects regarding user interface. Well deserved 5 star rating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*