# My Vodafone Ireland — user reviews > 64 indexed App Store user reviews of My Vodafone Ireland by Vodafone Ireland Ltd, rated 4.10/5 from 333 ratings. - Source: https://appshunter.io/ios/app/my-vodafone-ireland/id450785639/reviews - App overview in markdown: https://appshunter.io/ios/app/my-vodafone-ireland/id450785639.md - Rating breakdown: 5★ 213 · 4★ 49 · 3★ 19 · 2★ 7 · 1★ 45 ## What do users think of My Vodafone Ireland? Overall sentiment: negative **Pros** - 👍 Easy to use (some users) - 👍 Convenient account access - 👍 Helpful for managing account - 👍 Good for checking balance - 👍 Works well (some users) - 👍 Great improvement since last version (some users) - 👍 Customer service excellent (one user) - 👍 Packages offered are the best (one user) **Cons** - 🐛 App crashes frequently - 🐛 Login issues (incorrect password, not recognizing credentials) - 🐛 Poor functionality - 🐛 Unusable for some users - 🐛 Difficult to navigate - 🐛 New version has less functionality - 🐛 App is slow - 🐛 Top up history missing - 🐛 Not functional with screen readers - 🐛 Constantly signs out - 🐛 Horrible layout - 🐛 Painful user experience - 🐛 Nothing works - 🐛 Useless app - 🐛 Does not work - 🐛 App is junk - 🐛 Regressive step - 🐛 Beyond frustrating - 🐛 Shameful - 🐛 Not an app - 🐛 Hard to find top up for self - 🐛 Requires 2-factor verification for WiFi broadband customers - 🐛 Awful app for home broadband - 🐛 Never successfully logged in - 🐛 Logins don't join up - 🐛 Going around in circles - 🐛 Unbelievable - 🐛 Most frustrating experience - 🐛 Password incorrect all the time - 🐛 Joke of an app - 🐛 Invalid number - 🐛 Cannot set auto top up - 🐛 Unreliable & unworkable new update - 🐛 Needs major overhaul - 🐛 Difficult to distinguish between UK and Ireland apps - 🐛 App extremely slow - 🐛 Top up not working properly - 🐛 Showing error message - 🐛 Never login - 🐛 Weak, weak, weak - 🐛 Login is a disaster - 🐛 UX is awkward - 🐛 Difficult to find anything useful - 🐛 Poor service - 🐛 Cannot top up - 🐛 Not recognised as a Vodafone number - 🐛 Hours on the phone with no results - 🐛 Poor unreliable - 🐛 Intermittent login - 🐛 Chat often not available - 🐛 Seem to have to keep relaunching app - 🐛 Update doesn't work - 🐛 Doesn't care about customers - 🐛 Blank home page - 🐛 Takes forever to load - 🐛 Goes straight to browser page - 🐛 Terrible update - 🐛 Difficult to use - 🐛 Takes so much longer to load - 🐛 Ridiculous - 🐛 Constant login attempts - 🐛 Locks password - 🐛 Unusable - 🐛 Garbage - 🐛 Will not accept phone number - 🐛 Cannot get past opening screen - 🐛 Not up to date information - 🐛 Home page difficult to personalize - 🐛 Most stupid app - 🐛 Does not help to register or reset password - 🐛 Google captcha sticks - 🐛 No robot check with correct icons selected and no next step - 🐛 No good for business customers - 🐛 Cannot see usage stats for other phones - 🐛 Users of other phones can't see usage stats - 🐛 Needs to expand capability - 🐛 Garbage App for European Company - 🐛 Needs UK support - 🐛 Fix the Vodafone website - 🐛 Doesn't work since install - 🐛 Old app was perfect. New one is awful - 🐛 Rubbish app - 🐛 Never seen as bad - 🐛 Information about usage allowance is incorrect - 🐛 Quick to send text to sell, slow to inform of problems **Commonly reported bugs** - Issues topping up - No way to open an account - No way to get a new number - No way to port in an old number - Don't know how an eSIM works - Application does not work well with screen readers - Many pages crash entirely - Pages appear blank with screen readers - App constantly signs out - New version has less functionality - Top up history is gone - App only shows Voda logo - App has never done anything - Nothing works - App is junk - Hard to navigate - Cannot find where to top up for myself with a voucher - Requires 2-factor verification using an Irish mobile number for WiFi broadband customers - Cannot log into Vodafone broadband app - Online account doesn't give access to wifi controls - Registration asks for mobile number but won't accept landline - App crashes so much - Never login telling me password incorrect all the time - App doesn’t allow registration - Keeps saying invalid number - Cannot set auto top up - App wants to create another password for auto top up - Auto top up gives a failure - System was being updated (historical issue) - App extremely slow - Top up not working properly - Showing error message - Login telling me password incorrect all the time - App doesn’t allow me to register - Keeps saying invalid - Cannot set auto top up - App wants me to create another password - Gives a failure after creating password for auto top up - App updated and working (historical issue) - App takes a long time to load - Top up not working properly - Showing error message - Never login telling me password incorrect all the time - App doesn’t allow me to register - Keeps saying invalid - Cannot set auto top up - App wants me to create another password - Gives a failure after creating password for auto top up - App updated and working (historical issue) - App takes a long time to load - Top up not working properly - Showing error message - App tells you it’s not ready yet - Sends you to their website - Website doesn’t recognize credentials - New version 6 has removed call history - App is slow - Nothing short of unusable - No functionality - Can’t see my bill - Can’t buy anything - Can’t chat - Can’t get any info whatsoever - Redesign requires logging in multiple times - Wait ages for it to load - Page displays as “unavailable “ - Old version was much better - App has been dysfunctional since overhaul - Over 15 attempts with techs, re-register, new password, then won't work with App - Login is a disaster - Doesn’t sync email and phone number to one password - Easy to lock yourself out - UX is awkward - Difficult to find anything useful - Difficult to perform basic actions like updating account address - Since website/app update cannot top up - Not recognised as a Vodafone number - Hours on the phone with customer service with no results - App was updated, previous version worked well - Intermittent whether it logs you on - Can you get this simple info - no not always - Chat often not available - Seem to have to keep relaunching app - App told me to enter a new password, but it was wrong - App threw me out after attempting to change password - App logs in and tries to load home page but it’s blank - Have to restart the app numerous times to actually log in - Other times it logs me in but goes straight to the browser page - Takes forever to actually load the page - Login telling me password incorrect all the time - Updated version of the app is difficult to use - Takes so much longer to load everything - To send a text message, you have to type the contact number, say what country, type message, go through diagrams/tests - Takes over 5 minutes to send a text message - When you select remember me it tries to constantly log you in until it locks your password - No way to stop constant log ins - Pop ups telling you your password is incorrect - Log in, it tells me my password is wrong - Change my password, log in, it tells me my password is wrong - Will not accept my phone number - Can’t get past the opening screen - Half the time my info is not available because of system upgrades or other excuses - Old app was perfect. New one is awful - Generally, with Apple has problem with uploading and update the bills - Do not have an accurate view of your bill unless you refresh two three times or visit it again next day - Absolutely rubbish app - Currently have never seen as bad - Information about my usage allowance is incorrect - Don’t know what I have left of my allowances - Not up to date information on data usage - Home page is difficult to personalize - Does not help you to register or reset your password - Google captcha also sticks - You select all required icons and there is no a link or button to proceed - Three screenshots of the no robot check with correct icons selected and no next step - Not so useful if you've a business account - Downright unhelpful if you've a business account - Can only see usage stats on my phone for my phone - Can't see usage stats for other phones on the account - Users of those other phones can't see their usage stats at all - Doesn't work since install - I'm sure if it worked it would be a good app to have **Most requested features** - Ability to view available minutes, data, international minutes - Improve functionality for screen readers for blind people - Distinguish appearance of UK and Ireland apps - Expand app capability for business customers to see usage stats for all phones on the account - Add UK support - Fix the Vodafone website - Improve login process to sync email and phone number to one password - Make it easier to find where to top up for oneself using a voucher - Add dark mode option - Improve filtering for usage in or out of bundle - Add call history - Allow registration with landline number for broadband - Make app functional for WiFi broadband customers outside of Ireland - Allow users to see usage stats for other phones on a business account - Allow users of other phones on a business account to see their usage stats ## Newest reviews (12 of 64) ### 4/5 — Balance *2026-07-24, version 8.9.1* Can’t see balance on app ### 2/5 — New version worse! *2025-09-30, version 8.5.0* New version of app has less functionality. Used to enable to view available minutes, data, international minutes. That is now not available (or too hard to find). Have to log in ok the website to see that now. Regressive step! ### 1/5 — Where is top up history and usage history *2025-05-29* Uneasy user interface **Developer response:** Hi there We are working to get usage back into the app and will be there soon Sorry for the inconvenience ### 2/5 — Hard to navigate *2025-05-14, version 8.2.0* He used to be easy to find out where to top up with a voucher. I can find where to top up for somebody else, but I’m not that generous. How about where do I top up for myself using a voucher? Otherwise, I can only tap up with a credit card. I have to go to chat support every month. ### 1/5 — Unreliable & unworkable new update *2025-04-28, version 8.2.0* Vodafone Ireland now requires 2-factor verification using an Irish mobile number. As a WiFi mobile broadband customer only (I live in the UK), I can no longer use the website version and have to rely on this scratchy new version of the app to check my WiFi usage when in Ireland and top up. Needs a major overhaul and consideration to those who live outside of Ireland most of the time. ### 4/5 — Comment *2025-03-21, version 8.1.2* I’m a customer with separate Vodafone accounts in the UK and Ireland. It would be helpful if you could distinguish the appearance of the two apps on the screen as they are currently 100% identical. ### 1/5 — Awful app for home broadband *2024-12-28, version 8.1.0* I have never successfully logged into the Vodafone broadband app despite having an online broadband account. The online account alone doesn't give you access to wifi controls and only lets you view bills etc. To register it asks for your mobile number but won't accept a landline number. The various log-ins don't join up. I have been going around in circles with this for a couple of years now! Unbelievable. ### 1/5 — TERRIBLE *2024-12-13, version 8.1.0* honestly might even save you time to go to a shop in person to top up. the app crashes so much honestly the most frustrating experience i've had with a platform. this is the first time im ever leaving a review that's how bad this app is ### 3/5 — App extremely slow *2024-11-25, version 8.0.1* App takes a long time to load and top up not working properly and showing error message. ### 1/5 — Joke of an app *2023-05-03, version 7.1.1* The app doesn’t allow me to register. It doesn’t matter how many time I enter my number it keeps saying invalid. What a joke ### 1/5 — Cannot set auto top up *2022-10-24, version 7.0.7* I tried to set auto top up several times but after selecting auto top up, the app wants me to create another password. Which I do. After that it gives me a failure. Deleted the app and redownloaded. No luck. Really not convenient ### 3/5 — A lot done more to do *2020-11-20, version 6.3* Great app just needs a little tidying up some parts of what I look for are hard to find ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-08-20, version 8.10.1* Try finding support for connecting a 2.4Ghz device or managing wifi. Useless. Do Better. ### 1/5 — Didn’t fail to impress *2026-07-21, version 8.9.1* Never seen so many lags and bugs in iOS app before. This should absolutely compete with those games people make to intentionally annoy the player. 30 screens will come up and disappear before it takes you where it should. 8/10 times app will simply be stuck on loading screen. This is miserable and as iOS engineer myself I know how exactly dev team made it terrib. Miserable attempt to use the same codebase for every platform including web. 0 adaptation for iOS platform to make it somewhat usable forget about convenient and well integrated. Keep saving your scam money to feed CEO’s instead of investing in convenient product. Be stuck in 2010s with this level of “innovation” ### 1/5 — Poor functionality *2026-01-13, version 8.7.0* Issues topping up with this app ### 1/5 — just don’t *2025-12-30, version 8.6.0* You guys officially suck. There’s no way to open an account. There’s no way to get a new number. There’s no way to port in an old number. You don’t know how an eSIM works. Quit burning turf and get a solar panel or something. ### 1/5 — Not functional with screen readers for blind people. *2025-12-11, version 8.6.0* This application does not work well, for blind people, using screen readers. It is unusable on both my Sony phone, containing my Irish SIM card, and Apple iPhone. Many pages crash entirely, and state that something went wrong, please try again. or, they appear to load for a moment, but appear blank, with screen readers. Therefore, there is no content which one can listen to. Then, the page crashes and states that something went wrong, please try again. Screenshots of this problem would not help you, as with screen readers, you are listening to what is being read aloud on the page. I was attempting to save a card to pay with, to my account. But cannot do it and cannot look at many other aspects of my account with this application. The only ways for me to pay my bill, are to call in, or use the website. Beyond frustrating! If someone contacted me directly, I’d be happy to assist in helping this application to function better for blind people. ### 1/5 — Always been awful *2025-12-02, version 8.6.0* Ive been with vodafone for 11 years and the app has always been awful. Constantly signs me out, the layout is horrible and the user experience is painful. For a phone company it would be expected that their app is useable and not painful to navigate yet here we are. ### 1/5 — Useless mobile app *2025-08-04, version 8.3.1* Nothing works; this app is junk. There is zero support from vodaphone. ecare and developers remain wholly unresponsive. Vodaphone IE is a 100% complete waste. … shameful! ### 1/5 — Top up history is gone *2025-08-01, version 8.3.1* Where is top up history? I need it for reimbursement ### 1/5 — Not an app *2025-07-30, version 8.3.1* This app has never ever done anything except show me the swirling red upside-down comma Voda logo. They seem to think I can look up my account and make payments with this, but it’s just a logo. It doesn’t ask me for anything, there isn’t even text involved at any point. Apps perform some function, which this does not. It is not an app. ### 1/5 — Useless mobile app *2025-07-19* Nothing works, this app is junk. **Developer response:** Hi there Sorry to hear of your experience with the app. I would love to get this working for you. If you could email oneappqueries@vodafone.com Id be happy to help Thanks Sarah ## Most praised reviews (10 highest-rated) ### 5/5 — Col *2024-12-03, version 8.0.2* Don’t normally write but this is really easy. I can find things now in one place and I can access my account without having to go to the internet log in which was a time waster before. ### 5/5 — Ms G Sigauke *2024-01-06, version 7.1.8* Customer service is excellent and packages offered are the best . I love Vodafone Ireland ### 5/5 — G R *2023-09-19, version 7.1.4* Never login telling me password incorrect all the time ### 5/5 — Nice app *2021-12-17, version 6.10.1* Easy to use ### 5/5 — review *2021-05-25, version 6.6.3* good ### 5/5 — Yes *2021-02-11, version 6.5* Yes ### 5/5 — App updated and working *2021-01-11, version 6.4* Got my SIM in November where I tried to create my account to start using the app. At first it did not work. Kept getting a message that the system was being updated. After about 2 months the system finally updated. Now I am able to login and see my account. Pretty neat app and very helpful. Very happy with the features and new system. ### 5/5 — Robert *2020-12-18, version 6.4* It works well ### 5/5 — Great improvement *2020-09-05, version 6.2* The Vodafone app is so much better since it has been updated and improved. It is now easy to use and so helpful to manage my account top ups etc. 👍 ### 5/5 — Browserhead *2020-08-27, version 6.2* Huge improvement since the last version --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*