# My Vodafone Italia

> Mobile plan management, billing, and offers for Vodafone Italia users. (iPhone/iPad app by FASTWEB SPA.)

- Source: https://appshunter.io/ios/app/my-vodafone-italia/id365804068 (this page in markdown: same URL + `.md`)
- Developer: [FASTWEB SPA](https://appshunter.io/developer/539520351)
- Category: Utilities, News
- Price: Free
- Rating: 1.80/5 from 298 App Store ratings · 157 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 155 MB
- Languages: American English, Italian
- Released: 2010-04-17
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/my-vodafone-italia/id365804068/reviews.md

## What is My Vodafone Italia?

Scopri l'app My Vodafone! Design, contenuti e funzionalità pensate per farti vivere un'esperienza incredibile. 

Hai tante ragioni per scaricarla:
 ▪  Gestisci il tuo Modem Seven con tecnologia Wifi7 direttamente in app
 ▪  Accedi alla dashboard Fastweb Power Control per monitorare i tuoi consumi di energia elettrica in tempo reale e analizzare l’efficienza di ciascun elettrodomestico
 ▪  Tiene il conto delle tue spese, mostrandoti il credito e le soluzioni per tenerlo in positivo
 ▪  Scarichi la fattura direttamente da app
 ▪  Gestisci la tua eSIM
 ▪  Mantieni sotto controllo i membri e i vantaggi dell’offerta infinito insieme
 ▪  Entra nel mondo Happy: tante sorprese ti aspettano ogni giorno
 ▪  Chatta con TOBi, il nostro assistente digitale
 ▪  Monitora lo stato delle tue segnalazioni
 ▪  Ti ricarica in un attimo, ti consiglia le migliori offerte su misura per te
 ▪  Ti consente di attivare nuove offerte
 ▪  Ti permette di scegliere soluzioni di pagamento più comode per gestire la tua offerta senza il pensiero di dover effettuare periodicamente la ricarica
 ▪  Ti ricorda le offerte attive prima di un viaggio, così puoi andare ovunque senza pensieri
 ▪  Ti racconta le ultime curiosità dal mondo e le innovazioni tecnologiche con Stories sempre nuove

Cosa aspetti? Scaricala subito!

## Key features

- Manage Modem Seven with Wifi7
- Track expenses and credit
- Download invoices
- Manage eSIM
- Monitor offer members and benefits
- Access daily surprises (Happy)
- Chat with digital assistant TOBi
- Monitor report status
- Recharge and get personalized offers
- Activate new offers

## What do users think of My Vodafone Italia?

Overall sentiment: negative

**Pros**

- ⚡ Quick SIM detection and auto-login
- 📱 Fast download speeds when working
- 💳 Multiple payment options (PayPal, credit card)
- 🎯 Easy service activation/deactivation
- 📊 Clear account information layout

**Cons**

- 🌍 Italian-only language support
- 🐛 Frequent crashes and bugs
- 🔐 Poor identity verification system
- ❌ Login failures and account lockouts
- ⏱️ Extremely slow app performance
- 📞 Non-existent customer support
- 💳 Payment processing failures
- 🚫 Blocks foreign passport verification
- 📱 Web version forces app usage
- 🔄 Two-factor authentication limited to Italian numbers
- ⚠️ Service cuts without clear notification
- 🌐 Incompatible with non-Italian credit cards
- 📲 Roaming SMS charges for 2FA
- 🔗 Dead links in app interface
- 📋 Confusing navigation with 181+ menu options

**Commonly reported bugs**

- Login denied with correct credentials
- Account lockouts after verification attempts
- Identity verification rejects all documents
- Generic error codes without explanation
- Payment processing constantly fails
- App crashes during recharge
- White screen errors on load
- Recharge fields refuse input
- Registration fails with error codes
- App won't open (red screen)
- Service unavailable message loops
- Two-factor authentication codes not sent
- Plan information disappears monthly
- Successful charges show as unsuccessful
- Dead account settings link
- App freezes on specific operations
- Widget doesn't show data on WiFi
- Multiple SIM display issues

**Most requested features**

- English language option (most requested)
- Multi-language support (French, Spanish, German, etc.)
- eSIM conversion support
- Authentication app support for 2FA
- International credit card acceptance
- Saved payment method functionality
- Auto-pay setup with credit cards
- Better error messages and codes
- Account number retrieval feature
- Multiple SIM management in single login
- Travel data plan clarity
- Deactivation instructions in app

## Recent user reviews (10 of 157)

All indexed reviews: https://appshunter.io/ios/app/my-vodafone-italia/id365804068/reviews.md

### 1/5 — Typical Italian service

*2026-08-19, version 14.8.1*

Awful just awful never works and impossible to pay. Please look for any other option for phone service

### 1/5 — Get another provider

*2026-07-29, version 14.7.2*

Since I moved to Italy a year ago same problems. Can’t reach nobody, can’t do automatic payments, i have to go to a physical location Vodafone to recharge my home internet every time. Just useless app…

### 1/5 — Worst App ever

*2026-07-14, version 14.7.2*

The Login System is horrible. I have Never Seen a Kind of App Like this.

### 1/5 — Bad customer service and experience

*2026-07-12, version 14.7.2*

The worst connection for tourist. Makes everything difficult

### 1/5 — Servizio di assistenza scadente dall’Albania.

*2026-04-20, version 14.6.1*

Servizio di assistenza scadente dall’Albania.
risposte poco chiare. Il servizio clienti non è stato in grado di risolvere il problema. Esperienza deludente.

### 1/5 — Worst app on the planet

*2026-02-25, version 14.5.2*

This is by far the worst app i’ve ever seen. No English option, zero support, every month my plan disappears and i have no idea how i should check the remaining. Full of bugs. Often after recharging your account it says unsuccessful, even if it’s successful, takes forever to appear on the page. And many many more problems

### 1/5 — Avoid this company

*2026-02-03, version 14.5.1*

Blocks number as it wants

### 1/5 — Same bad app and same bad service.

*2026-01-18, version 14.5.0*

The developers have no clue how to develop a useful app. This UI is about as bad as you can get. Noting has changed for the better. Screenshots seem to capture more about recharging your cellphone plan than anything else. If you have an Italian landline or home internet, you are not able to use the website. It forces you to down this bad app if you want to do anything. You can’t even make a payment or pay your bill for your home internet/phone, especially if you set it on autopay. They still have not charged me for my December 2025 bill which was due on January 10th. Impossible to contact anyone so I don’t know if my service will be cut off. The merger with Fastweb has yet to make the service or this app better. I doubt it will, but they will certainly increase their prices. That is for sure.

### 1/5 — Would give 0 stars if I could.

*2025-12-20, version 14.4.0*

I hate this app more than anything! I’m constantly getting locked out of my account. It insists I verify my identity but either rejects every identification document I offer OR it only gives me error codes. Vodafone your employees are terrible because every time I go in person to ask for help the employees are useless. All I want is to pay my phone and internet bill! And on occasion activate travel data. And I can never successfully do these things because your app doesn’t work and neither do your employees apparently!!! I’m about to switch services cause I’ve used Vodafone for two years now and I’ve never hated a service more. Absolute trash.

### 1/5 — Fate pena. Horrible

*2025-11-17, version 14.3.0*

English speakers, this App is horrible also in Italian! I am an Italian living in USA and this App is useless. 
Ci obbligate a verificare i documenti quando dite voi? Siamo noi che decidiamo quando farlo! Se abbiamo urgenza di usare l'account, let us in! E comunque neanche funziona bene. E una volta dentro, i dati dei piani numeri fissi? Non esiste solo il mobile. Vergognosi. Andate a fare un corso in un altro paese e tornate in Italia a lavorare come si deve.

## Frequently asked questions about My Vodafone Italia

### What does the My Vodafone Italia app do?

The My Vodafone Italia app allows users to manage their mobile plans, track expenses, download invoices, and control their eSIM. It also provides access to personalized offers, daily surprises, and a digital assistant for support.

### What are the key features of the My Vodafone Italia app?

Key features include managing your Modem Seven with Wifi7 technology, monitoring your credit and expenses, downloading invoices, managing your eSIM, and keeping track of your offer's members and benefits. You can also access daily surprises, chat with the digital assistant TOBi, and activate new offers.

### Is the My Vodafone Italia app free to use?

The app itself is free to download and use. However, as indicated by the monetization model, there may be in-app purchases available for certain services or features, although the description does not explicitly detail these.

### Who is the My Vodafone Italia app for?

This app is designed for existing Vodafone Italia customers who want a convenient way to manage their mobile services, billing, and access exclusive offers and support directly from their smartphone.

### Can I manage my modem with this app?

Yes, the app allows you to manage your Modem Seven with Wifi7 technology directly within the application. This provides a streamlined way to control your home internet device.

## Version history (last 5 releases)

### 14.8.1 — 2026-08-06

In questa versione dell'app abbiamo risolto alcuni bug e apportato miglioramenti tecnici per un'esperienza ancora più fluida e affidabile.

### 14.8.0 — 2026-07-31

In questa versione dell'app abbiamo risolto alcuni bug e apportato miglioramenti tecnici per un'esperienza ancora più fluida e affidabile.

### 14.7.2 — 2026-07-07

In questa versione dell’app abbiamo risolto alcuni bug.

### 14.7.1 — 2026-06-15

In questa versione dell’App abbiamo integrato la gestione del servizio Power Control, per monitorare i tuoi consumi di energia elettrica in tempo reale e analizzare l’efficienza di ciascun elettrodomestico.

### 14.7.0 — 2026-06-03

Con questa versione dell'app abbiamo ampliato la gestione del tuo Modem Seven: da oggi puoi gestire gli indirizzi IP della tua rete locale e configurare il server DHCP del modem in modo semplice e veloce.

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All apps by FASTWEB SPA: https://appshunter.io/developer/539520351

## Related topics

[vodafone italy](https://appshunter.io/ios/topics/vodafone-italy) · [panda tv](https://appshunter.io/ios/topics/panda-tv)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*