# My Vodafone Italia — user reviews > 157 indexed App Store user reviews of My Vodafone Italia by FASTWEB SPA, rated 1.80/5 from 298 ratings. - Source: https://appshunter.io/ios/app/my-vodafone-italia/id365804068/reviews - App overview in markdown: https://appshunter.io/ios/app/my-vodafone-italia/id365804068.md - Rating breakdown: 5★ 36 · 4★ 13 · 3★ 23 · 2★ 24 · 1★ 202 ## What do users think of My Vodafone Italia? Overall sentiment: negative **Pros** - ⚡ Quick SIM detection and auto-login - 📱 Fast download speeds when working - 💳 Multiple payment options (PayPal, credit card) - 🎯 Easy service activation/deactivation - 📊 Clear account information layout **Cons** - 🌍 Italian-only language support - 🐛 Frequent crashes and bugs - 🔐 Poor identity verification system - ❌ Login failures and account lockouts - ⏱️ Extremely slow app performance - 📞 Non-existent customer support - 💳 Payment processing failures - 🚫 Blocks foreign passport verification - 📱 Web version forces app usage - 🔄 Two-factor authentication limited to Italian numbers - ⚠️ Service cuts without clear notification - 🌐 Incompatible with non-Italian credit cards - 📲 Roaming SMS charges for 2FA - 🔗 Dead links in app interface - 📋 Confusing navigation with 181+ menu options **Commonly reported bugs** - Login denied with correct credentials - Account lockouts after verification attempts - Identity verification rejects all documents - Generic error codes without explanation - Payment processing constantly fails - App crashes during recharge - White screen errors on load - Recharge fields refuse input - Registration fails with error codes - App won't open (red screen) - Service unavailable message loops - Two-factor authentication codes not sent - Plan information disappears monthly - Successful charges show as unsuccessful - Dead account settings link - App freezes on specific operations - Widget doesn't show data on WiFi - Multiple SIM display issues **Most requested features** - English language option (most requested) - Multi-language support (French, Spanish, German, etc.) - eSIM conversion support - Authentication app support for 2FA - International credit card acceptance - Saved payment method functionality - Auto-pay setup with credit cards - Better error messages and codes - Account number retrieval feature - Multiple SIM management in single login - Travel data plan clarity - Deactivation instructions in app ## Newest reviews (18 of 157) ### 1/5 — Nothing has changed *2025-10-28* Nothing has changed except the cover. Everything underneath is still the same. Outdated UI, unreliable access to anything using this app, two-factor authentication is very limited. You are out of luck if you do not have an Italian cellphone number. They do not offer any other way for 2FA. It looks like using a web browser will also force to use this poor app. Add this to their poor customer service, and it should tell you to avoid them at all costs. ### 1/5 — Trash. *2025-10-11, version 14.3.0* Vodafone is absolute trash. The app barely works. It refuses to let me log in and nobody in customer support is helpful. Tried calling and going in person to the physical locations. Nobody that works for Vodafone is competent let alone helpful so I have to switch companies now. Don’t waste your time and get a different phone/internet provider. ### 1/5 — Can't Verify Identity *2025-10-10, version 14.3.0* This app requires users to verify their identity with their passports, but it doesn't recognize foreign passports. ### 1/5 — Trash. *2025-09-05* Vodafone is absolute trash. The app barely works. It refuses to let me log in and nobody in customer support is helpful. Tried calling and going in person to the physical locations. Nobody that works for Vodafone is competent let alone helpful so I have to switch companies now. Don’t waste your time and get a different phone/internet provider. ### 1/5 — Can’t change the language *2025-08-18, version 14.2.1* Only offered in Italian. For a multinational company that’s disappointing. ### 1/5 — Nothing ever works *2025-08-08* Full of bug and usability issues. Ask for my id and face verification then complain about network error, then locked me out forever. Didn’t I give you my id at the shop? What is your problem? Can you hire somebody that is not re***d to write the app? ### 1/5 — Can’t change the language. Please fix this. *2025-05-28, version 13.15.5* You’d think as a company that offers national cellular service and is one of Italy’s main providers, they would at least have the option to change the language on your app. Unfortunately it is only in Italian, and from what I can tell is quite complicated to work with if you simply want to top up your data or change your plan. You’re better off talking to someone in person. This is probably one of the most necessary yetleast useful app I have on my phone. ### 1/5 — Worthless service *2025-05-28, version 13.15.5* I pay €30 a month for a service that only works near my house. I travel overseas and not matter what plan a pay, to be able to be connected, I have to rely in another company eSim service to be able to read emails and messages. And customer service on the phone or in oerson in the store are laughable. ### 1/5 — Terrible App Terrible Service *2025-01-17, version 13.14.1* The app doesn’t work 95% of the time and the service does not cut on when you prepay for it. Would not recommend to anyone ### 1/5 — No translation, barely any support *2024-12-03, version 13.13.1* The app fails in several crucial areas: translation (app stuck in Italian only), usability (always has bugs/shows fully-white views when there’s an error on-load). It seems almost every country besides Italy has a Vodafone app with better support and features. ### 1/5 — eSIM support missing *2024-09-18, version 13.11.0* When are you going to add support to convert a SIM into eSIM ? Is 2024 Vodafone is so behind times ! ### 1/5 — Horrible choice of music on Hold time *2024-09-12, version 13.11.0* First Aretha Franklin screaming and now WORSE! Stop and think!!!!!/ ### 1/5 — Awful *2024-07-10, version 13.9.1* Awful app ### 3/5 — No support in English *2024-06-07, version 13.9.1* I purchased an eSIM when I was in Italy. I got an Italian phone number and it worked great for calls and data. However, when I went to deactivate my account, everything is in Italian. That wouldn’t be so bad, however, I had to translate everything using my phone. When I asked the app how to deactivate my account, it gave me 181 different choices. It’s impossible to look at 181 different choices when you have to translate each one from Italian into English. You need to have an English version in order for people to be able to do things like deactivate their account. And many other things like, topping up your account. ### 1/5 — Lack controls to change language *2024-05-23, version 13.8.1* It is really surprising in a “top” touristic destination like Italy and top teleco company like Vodafone that the Vodafone Italia application doesn’t offer multiple language UI. This is sad !!! ### 1/5 — Updated UX still misunderstands its user base *2024-05-21, version 13.8.1* Where to start? TLDR; The only real new function is an antiquated implementation of MFA, otherwise, this is just a new skin on the same limited and “takes too many taps” app. *The 2FA is sub-par. You either use your own mobile number or another mobile in the same country to receive codes. No choice for a mobile with a different country code or, better, an authentication app. This setup is behind the cybersecurity times by at least 5 years. *If you’re abroad and want to check your account, you are forced to use the antiquated 2FA method and incur a charge for a roaming SMS!? *The link to get to account settings on the app’s front page is dead. Sometimes it will revive if you relaunch the app, but only sometimes. *Lucky I speak and read Italian, because there’s no option to change the language. *Not necessarily the app’s fault, but only accepting a local credit card slows down the payment process. I’d much rather set up auto-pay with my card than PayPal in case of incorrect charges. *Links to detailed information are actually mini-steps to incomplete info — takes too long to get to the info, which is rarely complete anyway. ### 2/5 — Hard to navigate and use, unreliable *2024-01-25, version 13.6.1* I like that my SIM numbers show up automatically, but that’s just about the only thing that is easy and reliable in this app. Whenever I get a text from Vodafone with offers or suggestions to reup my data, the link takes me to the website, the site pushes me to the app, and then the specific offer I am trying to activate is difficult to find or just not listed at all. Payments are often refused for unknown reasons, though that probably has more to do with my bank. And, ironically, the app is one of the slowest to load while on the VF network. The biggest thing that I think is so head-smackingly obvious and yet is baffingly not offered is the ability to change the app language. If I’m buying a sim, there is a non-negligible chance that I speak a language other than the main language of the country coded on the SIM. For something as fundamental as phone service—whose advertising you are often directing toward tourists—why would you make it impossible to change the language of the app? What do you lose by making the app more accessible? ### 1/5 — Can get authentication code *2023-12-28, version 13.6.0* The local Vodafone office says my account has a months worth of data use available. Vodafone keeps sending me a message that I owe money. The Vodafone clerk advised me to call a help number and to ask for an English translation. The entire recorded message is in Italian. I downloaded the Vodafone app. It keeps asking me to enter a code that it is not sending. There is no customer service prompt on the app. Not helpful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Typical Italian service *2026-08-19, version 14.8.1* Awful just awful never works and impossible to pay. Please look for any other option for phone service ### 1/5 — Get another provider *2026-07-29, version 14.7.2* Since I moved to Italy a year ago same problems. Can’t reach nobody, can’t do automatic payments, i have to go to a physical location Vodafone to recharge my home internet every time. Just useless app… ### 1/5 — Worst App ever *2026-07-14, version 14.7.2* The Login System is horrible. I have Never Seen a Kind of App Like this. ### 1/5 — Bad customer service and experience *2026-07-12, version 14.7.2* The worst connection for tourist. Makes everything difficult ### 1/5 — Servizio di assistenza scadente dall’Albania. *2026-04-20, version 14.6.1* Servizio di assistenza scadente dall’Albania. risposte poco chiare. Il servizio clienti non è stato in grado di risolvere il problema. Esperienza deludente. ### 1/5 — Worst app on the planet *2026-02-25, version 14.5.2* This is by far the worst app i’ve ever seen. No English option, zero support, every month my plan disappears and i have no idea how i should check the remaining. Full of bugs. Often after recharging your account it says unsuccessful, even if it’s successful, takes forever to appear on the page. And many many more problems ### 1/5 — Avoid this company *2026-02-03, version 14.5.1* Blocks number as it wants ### 1/5 — Same bad app and same bad service. *2026-01-18, version 14.5.0* The developers have no clue how to develop a useful app. This UI is about as bad as you can get. Noting has changed for the better. Screenshots seem to capture more about recharging your cellphone plan than anything else. If you have an Italian landline or home internet, you are not able to use the website. It forces you to down this bad app if you want to do anything. You can’t even make a payment or pay your bill for your home internet/phone, especially if you set it on autopay. They still have not charged me for my December 2025 bill which was due on January 10th. Impossible to contact anyone so I don’t know if my service will be cut off. The merger with Fastweb has yet to make the service or this app better. I doubt it will, but they will certainly increase their prices. That is for sure. ### 1/5 — Would give 0 stars if I could. *2025-12-20, version 14.4.0* I hate this app more than anything! I’m constantly getting locked out of my account. It insists I verify my identity but either rejects every identification document I offer OR it only gives me error codes. Vodafone your employees are terrible because every time I go in person to ask for help the employees are useless. All I want is to pay my phone and internet bill! And on occasion activate travel data. And I can never successfully do these things because your app doesn’t work and neither do your employees apparently!!! I’m about to switch services cause I’ve used Vodafone for two years now and I’ve never hated a service more. Absolute trash. ### 1/5 — Fate pena. Horrible *2025-11-17, version 14.3.0* English speakers, this App is horrible also in Italian! I am an Italian living in USA and this App is useless. Ci obbligate a verificare i documenti quando dite voi? Siamo noi che decidiamo quando farlo! Se abbiamo urgenza di usare l'account, let us in! E comunque neanche funziona bene. E una volta dentro, i dati dei piani numeri fissi? Non esiste solo il mobile. Vergognosi. Andate a fare un corso in un altro paese e tornate in Italia a lavorare come si deve. ## Most praised reviews (10 highest-rated) ### 5/5 — Add English language option *2025-10-14, version 14.3.0* The app is good but i personally want to add an English language option because i use this app and sim internationally but when i came in italy i use it but there is no option of English language so please note it. ### 5/5 — Works Great! *2024-04-27, version 13.8.1* I’m an American living in Italy! This app has improved so much over the years. I can find what I want quickly and activate and disactivate extra services quickly in the app. Perfect for when I travel in Europe, Middle East, and in the United States. Most negative reviews are old reviews. Highly recommended! ### 5/5 — My dream for this app to change language *2023-01-16, version 13.0.0* Not everyone that uses an Italian sim speaks Italian. Italy gets a million tourists a week. I give 5 stars because it just detects sim and number and logs in without having to setup an account. And 250mbps download speeds so works well once you get going but to recharge need to walk to the Vodafone store again. ### 5/5 — I’m American living in Italy *2021-07-14, version 12.14.1* I wish there was English as an option. ### 5/5 — Utile, veloce e a portata di mano sempre! *2020-12-07, version 12.10.1* È un app dove si può vedere tutto quello che serve sapere! Il credito, i minuti, gli sms e i GB rimanenti. Il relativo consumo in diretta (magari dopo un ora di film). Si può sempre comunicare con Tobi per chiedere info, si ricevono premi tutti i venerdì con l’Happy Friday e Black! E cosa non meno importante: ti dice quali promozioni/offerte puoi attivare per migliorare la tua tariffa! Top su tutto. Niente da lamentare ### 5/5 — Da sempre ! *2020-02-18, version 12.1.0* Ho cambiato spesso operatore ma alla fine torno sempre da Vodafone! La copertura di rete a mio parere è la migliore, offerte super oltre all’HappyFriday. L’app è fantastica, semplicissima da usare e mi permette di ricaricare premendo un solo tasto. Tra l’altro mi è appena arrivato un messaggio a titolo informativo in cui mi si dice che il mio telefono è stato attaccato da una minaccia informatica ma che posso continuare a navigare tranquillamente poiché hanno la situazione sempre sotto controllo. Super!!! ### 5/5 — Ottima *2019-07-31, version 11.2.0* Sono dal 2001 cliente Vodafone quindi un veterano. Che dire in questi anni ci sono stati passi da gigante. Ora come ora ho tutto Vodafone rete fissa , rete mobile. Mi trovo benissimo rete fissa (ADSL) che funziona bene , rete mobile tutto in limitato. Sarà un po’ caro il tutto ma alla fine almeno nella mia zona e la più forte. Con lo smartphone in qualunque zona mi sposto la rete funziona sempre con l’applicazione my Vodafone ho tutto a portata di mano 😀👌 Il tutto lo seguo sempre dall’applicazione My Vodafone che funziona davvero bene su iPhone XS. Bravi continuate cosi ...👍 ### 5/5 — Da Tim a Vodafone....spettacolo *2019-01-22, version 10.4.0* Non ci sono paragoni. Con Tim mi sembrava di vivere nel film “Vieni avanti cretino” ed io ovviamente vivevo il ruolo del protagonista. L’accesso al l’app o area riservata era un’esperienza oltre i confini della realtà, ogni volta mi riproponeva dei dati vecchi di 15 anni. Con Vodafone tutto è risultato semplice ed intuitivo, quasi strano dopo l’esperienza con Tim. ### 5/5 — Le ho provate tutte... Quella di Vodafone è sempre un passo avanti *2018-07-16, version 10.0.0* Non ho nulla da segnalare, funziona perfettamente sia sul mio iPhone SE che sul mio iPad 2017, la grafica è molto bella e intuitiva, nella pagina principale si trovano le informazioni più importanti come contatori, credito, la possibilità di effettuare una ricarica e la sezione “Happy”, infine nei sotto menu si possono trovare altre opzioni riguardanti la linea mobile Vodafone come la possibilità di gestire le promozioni, avere informazioni sul roaming in un paese estero In sostanza: la perfezione ### 5/5 — Vodafone *2018-06-17, version 9.9.1* inspiegabilmente non avendo apportato nessuna modifica nella visualizzazione dei vari contatori sono giorni che si visualizza solo il contatore Vodafone pass non più i vari contatori per sms etc se non cliccando sulla voce credito residuo appare il menu a tendina comunque applicazione da 5 stelle --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*