# My Vodafone (Qatar) — user reviews > 92 indexed App Store user reviews of My Vodafone (Qatar) by Vodafone Qatar Q.S.C., rated 3.20/5 from 253 ratings. - Source: https://appshunter.io/ios/app/my-vodafone-qatar/id1076290326/reviews - App overview in markdown: https://appshunter.io/ios/app/my-vodafone-qatar/id1076290326.md - Rating breakdown: 5★ 105 · 4★ 25 · 3★ 18 · 2★ 25 · 1★ 80 ## What do users think of My Vodafone (Qatar)? Overall sentiment: negative **Pros** - 👍 Easy navigation and intuitive interface - 🚀 Quick bill payment process - 📊 Real-time data usage notifications - 💳 Multiple payment options available - 🔔 Bill due date reminders - 📱 Convenient service management - ✨ Clean and streamlined design **Cons** - 🐛 Frequent app crashes and freezing - ⚠️ Poor bill management for multiple accounts - 🔐 Privacy concerns with contact access - ❌ Inconsistent performance across devices - 😤 Excessive promotional notifications - 🔄 Requires repeated login attempts - ⏱️ Slow loading times - 🚫 Apple Pay integration failures - 📵 Requires Vodafone network connection to function - 🔒 Security issues with account access - 😞 Poor customer service responsiveness **Commonly reported bugs** - App crashes when viewing usage details - Keyboard covers input field on recharge page - Payment failures with Apple Pay - iPoints registration page not loading - Face biometric login triggers duplicate email login - App hangs during bill payment process - Blank page after credit card payment entry - App freezes when clicking 'My Bill' or 'Pay Bill' - Login errors on mobile data connection - Incorrect balance display - Chat feature drops during conversations - App crashes after iOS updates - Biometric login conflicts - Purchased add-ins not appearing in balance - Random logout issues - App requires reinstall to function properly **Most requested features** - Consolidated dashboard for multiple service numbers - Unified account management for all linked numbers - Ability to manage multiple numbers without separate logins - Detailed usage breakdown and analytics - Clear notification management with bulk clear option - Better offer transparency and package clarity - eSIM registration without QID requirement - Improved keyboard handling on recharge page - Offline functionality - Dark mode option - Arabic language support improvements - Better customer support contact options ## Newest reviews (17 of 92) ### 3/5 — Poor app *2025-12-18* 1- I can’t explore my other numbers in my account like previously.. 2-error sometimes when you login with Face biometric another demand login appears too by email! 3- I cannot pay my bills for other numbers linked with my account directly, mandatory fields force my to put QID …! ### 3/5 — Poor app *2025-09-28* I can’t explore my other numbers in my account like previously.. ### 3/5 — ipoints faulty *2025-09-23, version 10.12.14* Ipoints registration page does not appear despite swiping and refreshing app. Does it only work on certain phones? Overall the app is OK. ### 3/5 — Unable to pay *2025-01-23* I can’t pay at all. I keep trying and I contacted customer service. When I try to recharge and pay with Apple Pay it always shows “payment failed” ### 1/5 — The worst customer service ever *2024-12-03* I have my internet extender not working they are taking a week to call me and when they call me it’s the same questions but different ppl also they say someone will call you to book an appointment but no one does. **Developer response:** We’re sorry to hear you're not satisfied with our service. Your feedback is important, and we'd love to resolve any issues you're facing. For direct support, please contact us via https://mva.qa/deeplink/chat ### 2/5 — Access to contacts *2024-10-02* Why does the new app require access to contacts? Vodafone is encroaching into privacy!!! ### 1/5 — Notifications *2024-08-31* First let me start with saying the promo messages are too much. Daily none stop , you don’t have control over them at all. Secondly the in app notifications are annoying, you have to open them one by one for the notifications to go away. There is no option to clear them all, having 14 notifications you have to open and close one by one is annoying. Make the app more customer friendly. And have it more clear to understand what you getting yourself into. The packs and bundles are useless and funny. No good offers at all. You pay so much for just funny ridiculous data that expires in one or two days. There used to be an offer that 500 Qatar riyals would last for one calendar year. Now it expires in 180 days? You want people to come from Ooredoo ? Then make better offers. At this point you two are offering the same thing. Or let me be more clear, you are copying their offers. And worse than them. **Developer response:** We apologize for the inconvenience caused by the promo messages and app notifications. We understand your frustration and will look into improving these features for a better user experience. For direct support, please contact us via https://mva.qa/deeplink/chat. We will be happy to assist you! ### 1/5 — Unable to pay bills via app *2024-05-18, version 10.9.0* The app is worthless. Unable to use the app to pay bills. The automated ‘help’ is absolutely no help at all. The app hangs and does nothing, so you are forced to close the app and start again. There are no contact details to call and speak to a real person for real support. I have deleted and reloaded the app multiple times as suggested by the automated ’help’, but no improvement. A very disappointing customer experience. Despite having been a customer since 2018, I think it’s time to try an alternative supplier. Since I am unable to pay my bill via the app, I expect that sooner or later my access and account will be frozen, so I will have no alternative but to go elsewhere. ### 2/5 — Unable to manage multiple numbers under same ID with my Vodafone app. *2024-03-19* Unable to manage multiple numbers under same ID with my Vodafone app. Need to login separately to view each numbers under same ID. Even if we use same email address and same ID for two different mobile numbers, app shows only one number at a time. App do not allow us to use the existing email ID for the new number, hence 3 stars. It would be nice if you can update the app in a way we can manage all services include mobile, Apple Watch, mobile broadband, home broadband etc.. with one email address/ account. ### 3/5 — Unable to login *2024-01-07* Unable to login using mobile data. Getting error as switch Vodafone Qatar Network. Raised complaint with Vodafone Customer care but still no resolution. Same issue for e-sim registration also. ### 1/5 — Do better Vodafone *2023-12-11, version 10.6.3* Constantly crashing and unreliable ### 3/5 — App Closed Automatically if we click “See Usage Details” *2023-12-08* Unable to see usage details, if we click that, app closed. ### 1/5 — Useless *2023-11-01, version 10.6.2* Trying to get e sim but wont scan my passport and i dont have qid ### 1/5 — Horrible UI UX *2023-08-22, version 10.5.6* No notion whatsoever of app design and user experience ### 1/5 — Not user friendly *2023-07-11, version 10.5.4* No proper guidance for setting up esim. Overall Vodafone has very lengthy procedures. Taking time and more effort which I could do within 15 mins with one email in other country service provider. ### 3/5 — Needs some improvements *2023-06-17* If U tap/click “My Bill” or “Pay Bill” tab/button from the Main Screen then go back, it will keep loading forever & U can’t tap it again unless U close & re-open the whole App.. Also Recharging load mostly fails via Apple Pay.. Plz Enhance.. ### 1/5 — Apple Pay not working *2023-05-09* Apple Pay not working ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor *2026-08-05* Poor connectivity, unable to pay bills, and now after reinstalling I am unable to login. ### 1/5 — Add-on services errors *2026-06-28* While adding the service you will receive a sms same time stating that it’s unsuccessful. So as per customer services agent user suppose not to reattempt even after 10 mins. User suppose to contact Vodafone. In case of a reattempt addon will be added 2X times so does the payments . ### 1/5 — Travelorious *2026-04-19, version 10.15.2* Absolutely worthless. ### 1/5 — Poor bill management *2026-04-16* Here’s a cleaner and more professional version of your message: ⸻ Why are multiple accounts linked under a single customer account? For bill payments, why is it necessary to check each individual service number to view outstanding amounts? It would be much more efficient if all service numbers were consolidated under one account. This way, I could view the total outstanding balance directly from the dashboard instead of having to access each service number separately. ### 1/5 — UI bug - layout issue *2025-11-08* The recharge page has major bug. They keyboard completely covers the input field, making it impossible to navigate or click proceed. Please fix this layout issue urgently as it blocks recharges. ### 1/5 — قطر *2025-09-06, version 12.12.13* صعوبه في التطبيق . وكذالك لاتوجد ترجمه في التحديثات عبر ابل ستور ### 1/5 — ازق شركه *2025-04-20, version 10.12.7* Apple Pay not working ### 1/5 — البرناج كل شوي فيه عطل *2025-02-23, version 10.12.2* كل شوي فيه عطل في الدفع ### 1/5 — Exchanges and Refunds not allowed once package seal is open *2025-02-16, version 10.12.1* Beware with purchasing any electronic products from Vodafone Qatar. Their policy does not allow any exchange or refund once you opened the packaging even when not using the device and having all the receipts intact. Very strange behavior from a recognized world wide company like Vodafone. Majority of international companies like Apple and Amazon allow the exchange or refund of electronic products even when opening the packaging (provided there are no damages) I purchased an old Series 9 Apple Watch model by mistake and wanted to exchange with Series 10 but could not do so. ### 1/5 — No eSiM connect *2025-02-09, version 10.12.1* I text to connect no anybody help me ## Most praised reviews (10 highest-rated) ### 5/5 — Great and simple working app *2025-05-14* There are some design things I don’t like that are not symmetric , but once I need to do something it just works and it is very easy to do things such as getting new sim and managing my different sims much better than before. ### 5/5 — You are the beat *2025-05-05* الصراحة برنامجكم وايد مريح وسريع وسهل الاستخدام والفواتير واضحة والدفع سهل وسريع ما صارت لي اي مشاكل لحد الان ولله الحمد. I love how easily I can pay my bills without any hassle. The app is straight forward it contains all the details the customer needs. ### 5/5 — "Effortless Management with the Vodafone Qatar App" *2024-12-04* I find the Vodafone Qatar app incredibly useful for managing my mobile and broadband services. It’s easy to navigate, and I can quickly check my data usage, pay bills, and even upgrade my plan with just a few taps. The interface is clean and intuitive, making everything feel streamlined and efficient. I especially appreciate the real-time notifications about my data usage and bill due dates, which help me stay on top of things. The app also makes contacting customer support simple. Overall, it’s a reliable and convenient app that I use regularly for all my Vodafone needs. ### 5/5 — Product and services *2022-11-14* Offers and navigations are very nice ### 5/5 — App crashes *2021-01-01* App crashes every time I open it iPhone 8 Plus ### 5/5 — Thank you Vodafone Qatar *2019-10-12* Very useful application, work good on iPhone 7 plus ❤️ ### 5/5 — Good *2018-10-08, version 6.2* Very good, Very easy to use and enjoy the UI ### 5/5 — Useful and user friendly *2016-12-22, version 2.1* Great app, easy to use and helps me sort out most of my needs from Vodafone. Super helpful features like showing how much data left on my package when I'm traveling (which I do a lot). Love Vodafone Qatar ❤️ ### 5/5 — Brilliant app *2016-05-05, version 1.1* Simple, easy to use, nice interface to check all balance voice and data settings. Keep the good work up! ### 5/5 — Best app by Vodafone *2016-04-12, version 1.1* Awesome app and keep up the good work Vodafone :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*