# My Vodafone (UK) — user reviews > 137 indexed App Store user reviews of My Vodafone (UK) by Vodafone UK Ltd, rated 4.28/5 from 853,297 ratings. - Source: https://appshunter.io/ios/app/my-vodafone-uk/id370901726/reviews - App overview in markdown: https://appshunter.io/ios/app/my-vodafone-uk/id370901726.md ## Newest reviews (14 of 137) ### 3/5 — Easy to use *2026-08-21, version 10.84* Easy to navigate and very informative ### 3/5 — 3 *2026-08-19, version 10.84* It could be better for singles And be a lot cheaper than it is ### 4/5 — Pretty good! *2026-08-18, version 10.84* Billing information is displayed clearly ### 1/5 — Am I being shortchanged? *2026-07-30, version 10.83* I have been with Vodafone over a year now and I am on the unlimited plan but always running low on data. My question is, what am I paying for? Is it for a limited data or unlimited data plan? ### 2/5 — Be aware. Total useless customer services *2026-07-30, version 10.83* Whilst Vodaphone is no worse than anyone else, their help centre is totally useless, designed not to be helpful. Whilst none of the big companies can give me a decent signal where I live I rely on calls over the WiFi. However they still charge (where applicable) for the privilege and will not help in resolving. All they were interested in was selling me another contract! No thanks! ### 1/5 — What is this Tobi rubbish - human to human please! *2026-07-26, version 10.82* Customer service via bots! Tobi useless! Sums up what Vodafone think of its customers - you’re a number - a phone number! Just put me through to human chat and get rid of all the other rubbish! ### 1/5 — ONLY WORKS ABROAD *2026-07-25, version 10.82* Vodafone network is useless in the UK even though they have bought up the 3 network it comes down to them not owning their own mast and riding on the back of others, if you get thirty people on the network all same place you will not get a data connection though you should be able to make a call but not on WhatsApp ### 1/5 — Online chat *2026-07-25, version 10.82* Get disconnected from chat. When you received a notification, it never re-open the chat session. You ended up having to go through the whole process with another new agent. Would also be better if it can integrate the chat with the apps better by knowing your account number in the first place instead of asking account / phone number ### 1/5 — “Just ask once”…if you’re lucky *2026-07-23, version 10.82* Terrible app. “Just ask once” is actually a joke. You can never access open chats if your phone locks, you will receive a notification saying messages are waiting for you, but no way of getting to that message. If you manage to keep the chat open, chances are the app will log you out due to “login expiring”. Good luck if you ever have any issues with services provided by Vodafone, it seems the app is designed to ensure the problem won’t be solved. ### 1/5 — Useless *2026-07-20, version 10.82* I’m rarely able to use this app, it’s near impossible to access. And don’t get me started on Tobi. A waste of everyone’s time. ### 1/5 — Very poor *2026-07-20, version 10.82* error messages when opening app. Never loads just constantly spinning. ### 1/5 — Not logging in. *2026-07-16, version 10.82* The email has to be in higher case, not lowercase and even when doing that, it doesn’t log you on and says the login is not recognised. Every time you have to reset your password. ### 1/5 — Worst provider in the UK! *2026-07-16, version 10.82* Absolute shambles, the app and website are down for maintenance 3-4 times a week for hours on end. Absolutely awful deals. Automatic data cap for PAYG customers (you can’t change this). You’ll almost definitely get logged out of your account multiple times during your experience. ### 1/5 — Always issues *2026-07-15, version 10.82* There is always either technical issues accessing the app initially, or some part of it when you’re unable to access due to service issues. Your app is a joke ## Most critical reviews (10 lowest-rated) ### 1/5 — Most money grabbing worthless network ever *2026-08-24, version 10.84* Pathetic and incompetent They overcharged me, then tried to act as if they didn’t and then said the text was fraud but it’s their contact that gives me codes to enter their sites/apps and when called out they rather acted as if I’m lying to avoid working . The AI chatbot is so bad it makes me want to destroy AI. The employee’s would rather find ways to transfer you than to ever fix the problem. They always send you generic numbers so you’re forced to never talk to the team you wish to without several transfers. They purposefully hire less people because they believe the waiting and lengths of waiting would convince you to just get the call over with than to actually resolve anything ### 1/5 — Crashes Opening Bill *2026-08-17, version 10.84* Try to open your bill and it immediately crashes. ### 1/5 — Worst mobile provider and support team *2026-08-14, version 10.84* Was not allowed to make payments via Apple Pay. Payments took weeks to process and queries where passed to Indian locals who did not understand the language. Awful management, awful service and awful understanding. Avoid at all costs. ### 1/5 — Just Ask Once doesn’t work *2026-08-13, version 10.84* The advisors tell you the chat will stay open or can be access from TOBi, but this is not true. It just starts a new chat. ### 1/5 — How is this app half a GB *2026-08-07, version 10.83* It’s a billing, account view and support app. How have you managed to make it half a GB in size that your customers probably will need to download over their mobile data… ### 1/5 — Terrible online Chat. *2026-08-06, version 10.83* AI is not configured. Waiting time is resetting when phone is locking. No Chats history to come back. Can’t open Chat even on related message received. Devs, you are welcome! ### 1/5 — Impossible to log in *2026-08-03, version 10.83* Never sends text with code to log in so completely useless app ### 1/5 — Broadband is not good *2026-08-01, version 10.83* My broadband is always going down I really don’t receive the service I’m paying for I would not recommend Vodafone and would not renew my contact as when things go wrong it’s very difficult to get in touch with ### 1/5 — Very poor *2026-07-31, version 10.83* very poor selection of prizes in my rewards section, always Costa coffee and takeaways or movies and sports, nothing suitable as I don’t use any of these. ### 1/5 — Poor *2026-07-31, version 10.83* Pointless ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-08-23, version 10.84* Good ### 5/5 — Mr. *2026-08-18, version 10.84* Very good ### 5/5 — Mr *2026-08-03, version 10.83* Best network in uk ### 5/5 — bridgwater branch great service *2026-07-30, version 10.83* thanku to leighanne for helping me today upgrade my plan and explain how i can switch broadband and children’s phones ### 5/5 — Not lucky customer *2026-07-25, version 10.82* I have never ever won one of your rewards? ### 5/5 — Great perks *2026-07-21, version 10.82* Log in every day great rewards I’ve won a few of them 5 stars ### 5/5 — Mr *2026-07-09, version 10.82* Fantastic my Vodafone gives me extra I enjoy the cold drink at coffee Nero I’m over the moon ### 5/5 — Great network. *2026-06-30, version 10.82* Best app. Amazing service. ### 5/5 — Легко и просто *2026-06-27, version 10.82* Водафон всегда есть чем порадовать 😃 ### 5/5 — Vodaphone *2026-06-27, version 10.82* Been with you for over 20 years --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*