# My Washington Gas — Secured account management

> Mobile utility account management for paying bills and tracking energy usage. (iPhone/iPad app by Smart Energy Systems LLC.)

- Source: https://appshunter.io/ios/app/my-washington-gas/id6446579038 (this page in markdown: same URL + `.md`)
- Developer: [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242)
- Category: Utilities, Business
- Price: Free
- Rating: 4.80/5 from 18,324 App Store ratings · 133 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 44 MB
- Languages: American English
- Released: 2023-07-17
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-washington-gas/id6446579038/reviews.md

## What is My Washington Gas?

Easily manage your account and get access on-the-go with the new My Washington Gas mobile app.

The new mobile experience makes it easy to pay your bill, start or stop service, track your energy consumption, and more — wherever you are.

•	Make more time for the things that matter most when you have access to your Washington Gas account from wherever you are. 
•	Understand how much natural gas you use and get greater visibility into your energy consumption, even when you are not at home. 
•	Stay ahead of surprises and learn your energy usage trends with the new My Washington Gas. 
•	Enroll in Budget Billing to spread the cost of your bill over the entire year so that you pay the same amount every month.
•	Register with AutoPay to automatically pay your bill every month.
•	Subscribe to eBill to conveniently receive your bill electronically each month.  
•	If you are having trouble paying your bill, sign up for an installment plan to spread your outstanding balance across several billing periods. 
•	Your schedule is busy enough and with My Washington Gas, conveniently make payments, securely manage your account, and more — wherever, whenever.

You'll get one-stop access to everything you need to manage your account, including: 

•	More modernized security features
•	Increased privacy with billing services and payment history now available only after you login
•	Ability to store payment information for future transactions
•	Improved access to the same services you enjoy today — start service, stop service, request letter of credit, and more.

Enjoy improved online systems that make managing your account easier than ever on our new mobile app. 

Thank you for being a Washington Gas customer!

## Key features

- Pay bills
- Track energy consumption
- Start or stop service
- Enroll in payment plans
- Budget Billing
- AutoPay
- eBill subscription

## What do users think of My Washington Gas?

Overall sentiment: negative

**Pros**

- 👍 Quick and easy payments
- 🚀 First time use was a breeze
- 🚀 Convenient and fast service

**Cons**

- 🐛 Frequent login issues
- 🐛 Buggy and unreliable app
- 🐛 Payment processing problems
- 🐛 Blank screens and error messages
- 👎 Difficult to reach customer support

**Commonly reported bugs**

- Face ID/biometric login not working
- App freezing and crashing
- Payment scheduling not functioning properly
- Account balance not updating correctly

**Most requested features**

- Add Apple Pay option
- Improve two-factor authentication process
- Provide export options for bills and payments

## Recent user reviews (10 of 133)

All indexed reviews: https://appshunter.io/ios/app/my-washington-gas/id6446579038/reviews.md

### 5/5 — If you cannot login to app

*2026-08-18, version 1.13*

If Face ID login stops working / app hangs or throws errors on launch, try this before giving up:

	1.	Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so.
	2.	Force-quit and retry login with VPN off.
	3.	Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app.
	4.	Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too.
	5.	Delete the app, reinstall, and log in fresh with VPN still off.

Hope this saves someone the trouble. I wasted hours troubleshooting before resolved it.

Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or cannot resolve orphan records.

### 1/5 — can never log in

*2026-08-18, version 1.13*

i can never log in thru the app. always gives me an error. i’ve changed passwords, deleted redownloaded app.. nothing budges..

### 2/5 — Future Payment Bug

*2026-08-03, version 1.13*

Though several reviewers have previously mentioned the issue regarding scheduling future payments from within the app, the problem persists.  This should be a rather trivial fix but Washington Gas does not appear to be overly concerned nor motivated to resolve it.  It remains a source of frustration.

### 2/5 — OVERCHARGED!!!!!

*2026-07-25, version 1.13*

COMPANIES ALWAYS SAY USE THEIR APPS!! THE REVIEWS ARE BAD!!

MY RECENT BILLS FROM WGAS AND DOMINION WERE HIGH!!

THEY SAID THEY CALLED, BUT I HAD LANDLINE UNPLUGGED!! SOMETIMES LEFTIST RELATIVES GET ON MY LAST NERVES!! PROMOTING EVIL AND SIN!!

INCREASE HAPPENED AFTER LANDLORD AND HIS SPANISH CONTRACTOR SHOWED UP!!

I AM NOT PAYING IF "AI" DEMONIC PLANTS ARE THE CAUSE!! DEVILS CREATE TRASH TO MAKE PEOPLE SICK AND CRAZY!!!

SINCE TRUMP CAME IN, DAMN COPTERS AND TRAINS GET ON NERVES DAYS AND NIGHTS!! IF YOU MOVE TO APARTMENTS, DO NOT LIVE ON A LOWER FLOOR!!!

### 1/5 — Cant download or share bill

*2026-07-13, version 1.13*

I reported this issue over a year ago, and it still hasn’t been fixed. I need to download and share my monthly bill in PDF format as proof of address, but the app does not provide a working share option. This is an important feature, and I hope the development team will prioritize fixing it in a future update.

### 1/5 — Logging not wotking

*2026-06-29, version 1.13*

I can log into my account using the web but when i using the app the log in won’t work keeping saying network error or it super laggy after 5+ attempts.

### 1/5 — Loading

*2026-06-25, version 1.13*

Takes forever to load the app and to log on to the app. Needs improvements and doesn’t work with VPN on

### 2/5 — Upgrade to new app version

*2026-06-22, version 1.13*

I am trying to pay my bill but it keeps saying please upgrade to the new app version. I come on here and there is no new app version? I’m all up to date. I don’t understand. Never had issues before.

### 1/5 — Select Payment Method

*2026-06-19, version 1.13*

Not intuitive. Why not add a radio button? All other Pay Bill selections have radio buttons.

### 2/5 — Always trouble logging in

*2026-06-18, version 1.13*

Nothing against the company itself but I always have trouble logging in the app. I have to change my password every time, despite saving it to autofill. It keeps timing out when I request to change password (I have good coverage and ample WiFi). The FaceID option doesn’t kick in even when I click the link.

## Frequently asked questions about My Washington Gas

### What can I do with the My Washington Gas app?

The app allows you to manage your Washington Gas account on the go. You can pay your bill, track your energy consumption, start or stop service, enroll in Budget Billing or AutoPay, and subscribe to eBill for electronic bill delivery.

### Is the My Washington Gas app free to use?

Yes, the My Washington Gas app is free to download and use. There are no charges for managing your account or accessing its features.

### How does the app help me manage my bills?

You can easily pay your bills directly through the app. It also offers features like AutoPay for automatic monthly payments and Budget Billing to spread costs evenly throughout the year, making bill management more predictable.

### Can I track my energy usage with this app?

Yes, the app provides visibility into your natural gas consumption. You can track how much energy you use and understand your energy usage trends, even when you're not at home.

### What if I'm having trouble paying my bill?

If you are experiencing difficulties paying your bill, the app allows you to sign up for an installment plan. This enables you to spread your outstanding balance across several billing periods.

## Version history (last 5 releases)

### 1.13 — 2026-05-21

This update includes bug fixes and a few small performance improvements.

### 1.12 — 2026-02-06

This update includes bug fixes and a few small performance improvements.

### 1.11 — 2025-07-23

This update includes bug fixes and a few small performance improvements.

### 1.10 — 2025-05-28

This update includes bug fixes and a few small performance improvements.

### 1.9 — 2024-07-23

This update includes bug fixes and a few small performance improvements.

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All apps by Smart Energy Systems LLC: https://appshunter.io/developer/1062247242

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*