# My Washington Gas — user reviews > 135 indexed App Store user reviews of My Washington Gas by Smart Energy Systems LLC, rated 4.80/5 from 18,324 ratings. - Source: https://appshunter.io/ios/app/my-washington-gas/id6446579038/reviews - App overview in markdown: https://appshunter.io/ios/app/my-washington-gas/id6446579038.md - Rating breakdown: 5★ 16,454 · 4★ 968 · 3★ 313 · 2★ 122 · 1★ 467 ## What do users think of My Washington Gas? Overall sentiment: negative **Pros** - 👍 Quick and easy payments - 🚀 First time use was a breeze - 🚀 Convenient and fast service **Cons** - 🐛 Frequent login issues - 🐛 Buggy and unreliable app - 🐛 Payment processing problems - 🐛 Blank screens and error messages - 👎 Difficult to reach customer support **Commonly reported bugs** - Face ID/biometric login not working - App freezing and crashing - Payment scheduling not functioning properly - Account balance not updating correctly **Most requested features** - Add Apple Pay option - Improve two-factor authentication process - Provide export options for bills and payments ## Newest reviews (15 of 135) ### 4/5 — Terrible App *2026-09-02, version 1.13* Good luck even paying your bill. The app keeps saying “upgrade” but there no new version available in the App Store and no update available. ### 2/5 — Future Payment Bug *2026-08-03, version 1.13* Though several reviewers have previously mentioned the issue regarding scheduling future payments from within the app, the problem persists. This should be a rather trivial fix but Washington Gas does not appear to be overly concerned nor motivated to resolve it. It remains a source of frustration. ### 2/5 — OVERCHARGED!!!!! *2026-07-25, version 1.13* COMPANIES ALWAYS SAY USE THEIR APPS!! THE REVIEWS ARE BAD!! MY RECENT BILLS FROM WGAS AND DOMINION WERE HIGH!! THEY SAID THEY CALLED, BUT I HAD LANDLINE UNPLUGGED!! SOMETIMES LEFTIST RELATIVES GET ON MY LAST NERVES!! PROMOTING EVIL AND SIN!! INCREASE HAPPENED AFTER LANDLORD AND HIS SPANISH CONTRACTOR SHOWED UP!! I AM NOT PAYING IF "AI" DEMONIC PLANTS ARE THE CAUSE!! DEVILS CREATE TRASH TO MAKE PEOPLE SICK AND CRAZY!!! SINCE TRUMP CAME IN, DAMN COPTERS AND TRAINS GET ON NERVES DAYS AND NIGHTS!! IF YOU MOVE TO APARTMENTS, DO NOT LIVE ON A LOWER FLOOR!!! ### 2/5 — Upgrade to new app version *2026-06-22, version 1.13* I am trying to pay my bill but it keeps saying please upgrade to the new app version. I come on here and there is no new app version? I’m all up to date. I don’t understand. Never had issues before. ### 2/5 — Always trouble logging in *2026-06-18, version 1.13* Nothing against the company itself but I always have trouble logging in the app. I have to change my password every time, despite saving it to autofill. It keeps timing out when I request to change password (I have good coverage and ample WiFi). The FaceID option doesn’t kick in even when I click the link. ### 2/5 — Too small and too slow *2026-05-13, version 1.12* The app size is not formatted to fit my large iPad screen, which would help me see my bills, plus it took too long to open. ### 2/5 — Can’t Download Bills *2026-03-22, version 1.12* I like to download my bills so I can consider costs over time. However, the Washington Gas app does not have this simple feature that all my other bills do. One has to login to the website to download bills. So, why have an app? ### 1/5 — Useless support *2026-03-12, version 1.12* For two years I haven’t been able to log into this app or its website despite having a valid, active account. Every time I call support I get the runaround. I hate it. ### 1/5 — Unfriendly Processing *2026-02-05, version 1.11* Improve on copy and paste ### 1/5 — The app is awful *2025-12-17, version 1.11* I can’t copy paste my bank info, I have to actually type it in. Seriously, it’s 2025, and your app is stuck in 2010. Just awful and basically worthless. I use the web page option instead. So yea, the app is totally worthless. ### 1/5 — Ugh! *2025-12-11, version 1.11* App tells me it cannot complete transaction because I need to update to a newer version… I go to the App Store and there isn’t a newer version! ### 3/5 — Unrealiable *2025-11-27, version 1.11* Many times, I cannot access my account via the app. ### 1/5 — Cant make payment due to App Update? *2025-11-25, version 1.11* This makes no sense. i tried to make a payment as usual and it makes an error telling me to update the app.. How do i update an app that has no new updates?? Absurd and stupid. Do better. If you need app developers please reach out to me, i can probably make a better app alone. ### 1/5 — Too difficult… *2025-11-22, version 1.11* it appears there is always an issue signing in to this app., it shouldn’t be this difficult to pay a Bill. ### 1/5 — Update to app is not user friendly *2025-11-13, version 1.11* Horrible app - scrolling to see all fields that need to be completed to pay and multiple sets to choose payment method. Simplify it! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t login *2026-09-04, version 1.13* You can’t pay your bills abroad. ### 1/5 — If you cannot login to app *2026-08-18, version 1.13* If Face ID login stops working / app hangs or throws errors on launch, try this before giving up: 1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so. 2. Force-quit and retry login with VPN off. 3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app. 4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too. 5. Delete the app, reinstall, and log in fresh with VPN still off. Hope this saves someone the trouble. I wasted hours troubleshooting before resolved it. Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or cannot resolve orphan records. ### 1/5 — can never log in *2026-08-18, version 1.13* i can never log in thru the app. always gives me an error. i’ve changed passwords, deleted redownloaded app.. nothing budges.. ### 1/5 — Cant download or share bill *2026-07-13, version 1.13* I reported this issue over a year ago, and it still hasn’t been fixed. I need to download and share my monthly bill in PDF format as proof of address, but the app does not provide a working share option. This is an important feature, and I hope the development team will prioritize fixing it in a future update. ### 1/5 — Logging not wotking *2026-06-29, version 1.13* I can log into my account using the web but when i using the app the log in won’t work keeping saying network error or it super laggy after 5+ attempts. ### 1/5 — Loading *2026-06-25, version 1.13* Takes forever to load the app and to log on to the app. Needs improvements and doesn’t work with VPN on ### 1/5 — Select Payment Method *2026-06-19, version 1.13* Not intuitive. Why not add a radio button? All other Pay Bill selections have radio buttons. ### 1/5 — Can’t Log In- MFA Does Not Work *2026-06-03, version 1.13* Every time I enter the MFA code sent by text, it takes me back to the MFA choice screen to repeat the process…so I can’t even access my account. ### 1/5 — Disappointed *2026-04-10, version 1.12* Was charged twice as much as I should have been charged! ### 1/5 — Not working *2026-03-15, version 1.12* This app is not working while outside USA. I have no way to pay while on vacation 6 months outside country ## Most praised reviews (10 highest-rated) ### 5/5 — Washington Gas payment *2026-05-05, version 1.12* I love this app. It’s very easy to navigate through and it took less than 2 minutes to process my payment. ### 5/5 — Crashes out *2026-02-16, version 1.12* The app crashes out a lot. I tried making a payment twice and it hung up and said i needed the latest version of the app. I already have the latest version of the app. ### 5/5 — Thoughtful App *2026-01-30, version 1.11* It’s designed very thoughtfully by putting customer first priority. Very much appreciated Design and IT Development teams by building a nice app. ### 5/5 — Thank you *2026-01-27, version 1.11* Thank you ### 5/5 — App *2025-11-06, version 1.11* Good app ### 5/5 — What’s up with the App? *2025-09-28, version 1.11* I got a message that the auto payment from my Bank was $0.20 short. I created an account at My Washington Gas, and get an error to upgrade to the new version of the App. This IS the newest version of the App as there isn’t another. Now, I have to pay from my Bank because the App is giving an error message. Frustrating! ### 5/5 — Payment *2025-04-13, version 1.9* Easy to pay ### 5/5 — Service *2025-03-26, version 1.9* Washington gas did some work for me in December. Put flags in my front yard. Have not come back to finish the job.. It is now March 25. Have called several times nobody knows what’s going on. ### 5/5 — To Washington Gas *2025-02-05, version 1.9* Appreciate your understanding. ### 5/5 — First Time Use *2025-01-07* First time use was a breeze and took no time to quickly see billing amount, confirm saved payment method from website payment, additional contribution amount for donation and submission of payment. Anticipating greater security with the use of the mobile app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*