# My Water+ — user reviews > 205 indexed App Store user reviews of My Water+ by DS Services Of America, Inc., rated 4.90/5 from 43,127 ratings. - Source: https://appshunter.io/ios/app/my-water-plus/id1487735926/reviews - App overview in markdown: https://appshunter.io/ios/app/my-water-plus/id1487735926.md - Rating breakdown: 5★ 40,148 · 4★ 2,360 · 3★ 311 · 2★ 59 · 1★ 249 ## What do users think of My Water+? Overall sentiment: neutral **Pros** - 🚀 Smooth app experience - 📦 Convenient water delivery - 👍 Easy to manage orders - 🤝 Helpful customer service - 💧 Great water quality **Cons** - 🐛 App bugs and crashes - ⏱️ Unreliable delivery service - 💰 Concerns about pricing - 🤷‍♀️ Inconsistent account management - 🔍 Difficulty finding features in app **Commonly reported bugs** - Login issues and inability to remember credentials - Discrepancies between app and actual deliveries - Persistent notification badges with no clear purpose - App freezes and crashes on various user actions - Incorrect or missing order details in app **Most requested features** - Ability to cancel/pause deliveries from app - Option to change delivery address in app - Face ID/Touch ID login support - Improved communication with delivery drivers - More transparency on product availability ## Newest reviews (16 of 205) ### 2/5 — New Company Nowhere Near As Good :( *2026-06-27, version 8.3.6* I hate to jump on the bandwagon and give bad reviews for the new service, but I’ve had more problems in the past 3 months of this new delivery service than I had in the past several years of the old one. (I’m in New Orleans, not sure how the app and the delivery service are connected for other areas FYI). The skipped a delivery that I had gotten a message would be delivered that day and didn’t reschedule it. So now my subscription is a month off and I have to manually add deliveries which I get a message may incur extra fees. And then it pushes my next delivery off by another month instead of just keeping it as I get a delivery every month. They also add a bottle deposit every month. So in effect, you are paying for twice as many bottles as you have until they credit your account. The old driver was super friendly and could text me directly. The new one seems really overworked and frazzled and I almost feel bad he has to come to my house. If it doesn’t get better I’ll be looking into alternatives. ### 3/5 — Account info could use work *2026-02-17, version 8.3.6* This app is great sans some minor glitches. The account portion of the app doesn’t appear to have all my transactions and is hard to track. ### 1/5 — Doesn’t work *2025-12-29, version 8.3.6* I get an error message every time I login. It is not possible to change any delivery or anything. I have no trouble logging in but once you login now you get us an error message and cannot make any changes to any interface within the app. ### 1/5 — Head and bottom *2025-12-18, version 8.3.6* Apparently some people’s head is playing with their bottoms because since July I have called 4 times to cancel service but they are keep billing me! 3 times scheduled to pick up their out of service despenser, I waited all day, they didn’t show up! They even emailed me they have picked it up, I showed them picture that It’s waiting outside !by the trash!, they are keep billing me!also glitch in the app, they didn’t show submit button hides behind the keyboard and unable to send Trent about situation! I don’t have time to call again!.. ### 1/5 — Gone downhill horribly this year *2025-11-29, version 8.3.4* The app doesn’t work anymore, and the prices have increased multiple times in 2025 on all parts of the order: delivery, bottle rental charges and water, and all to just be given gross subpar Arrowhead water instead of the Spatklettes water I signed up for. Multiple delivery issues this year too: bottles claimed to be delivered when they weren’t and double charges for orders. Avoid like the plague. ### 1/5 — There is no way to cancel your account. *2025-11-21, version 8.3.4* The app is full of dark ux patterns. You can never cancel your service. ### 1/5 — Worst app ever *2025-11-11, version 8.3.4* Won’t even load ### 2/5 — Soo messy *2025-10-21, version 8.3.4* So i guess the option for delivery instructions is just for decoration right??? Also, why do my number of bottles keep changing every week? I requested 6 bottles from the very beginning, then apparently there was an issue with the brand of water and pricing. Two weeks ago i only received 4 bottle gallons, and now im receiving 10???? What is going on?! ### 1/5 — Day of my delivery they changed it *UPDATED* *2025-10-14, version 8.3.4* *UPDATE* I received a callback. They did not fix the issue. They offered nothing to make up for the issue. They then changed the day back to the original. 0/10 Customer service *Orginal* They changed the day of my delivery the day if my delivery. Then of course they closed so nothing I can do. They just decided "I’m not delivering today he can wait a week. Oh and I’m going to change the day of the week" UNPROFESSIONAL ### 1/5 — Okay app; Bad service *2025-10-10, version 8.3.4* Primo was very hard to deal with. After multiple attempts and calling into customer service, they were not able to make delivery to me for almost a full month. This was caused by a shipping address change. They could not figure it out so I ended up canceling my service. App is okay. ### 1/5 — Really bad service *2025-10-09, version 8.3.4* Really bad service, too generous to give one start, the delivery and bills always have issues! Do not choose them! ### 1/5 — Service has gone downhill *2025-10-09, version 8.3.4* I’ve used Primo water for the last couple years and they were great until the last couple months. I’ve been on a recurring one 5gal bottle every 2 weeks and now all of the sudden they’re sending me 2-3 bottles every 2 weeks even though it says on my account I’m on a one 5gal bottle order and if I cancel a delivery they still drop off multiple bottles and charge me. Customer service is a disaster, if you try and contact via message on the app they never respond and on the phone it’s someone who barely speaks English. Absolute nightmare of a company. ### 1/5 — Day of my delivery they changed it *2025-09-30, version 8.3.4* They changed the day of my delivery the day if my delivery. Then of course they closed so nothing I can do. They just decided "I’m not delivering today he can wait a week. Oh and I’m going to change the day of the week" UNPROFESSIONAL ### 1/5 — The worst service I’ve ever had *2025-09-23, version 8.3.4* I had my previous company ready refresh for 5 years with no issues, and when they got absorbed by Primo everything has gone wrong. I have been without water for one month now. They keep saying my delivery came, but nobody has come yet. I was supposed to get a new machine replaced. I put my old machine out. They took my old machine, but did not give me a new machine. No one can help me. My deliveries have been rescheduled 3 times and no one showed. No one can answer any of my questions about my account or why my app is telling me I’m getting deliveries when I’m not. I am extremely disappointed and now I’m canceling my service and I’m being told that it’s a $50 charge to cancel my service even though the reason I’m canceling my service is because nothing I’m paying for is getting done. I have no machine or water now. My app is still staying I am scheduled for deliveries and there is no option to cancel or reschedule them. I have talked to customer support six times now on the phone and no one can give me the same answer. Everyone’s answer is different. I cannot get a confirmation my account is closed and that I will no longer be charged. I am extremely disappointed and dissatisfied with primo. ### 1/5 — Horrible *2025-09-17, version 8.3.4* This app is horrible, the company I get my water from in the app is also horrible. Look for another company, I wish I had options in my town. On top of having a garbage app they just change delivery schedules without telling you. Watch every bill. I’ve had to get them to correct plenty of incorrect invoices. Stay away, find another company if you can. ### 1/5 — Scam *2025-09-16, version 8.3.4* They will charge you to cancel the account, be aware. If you don’t pay they will send the account to collections. ## Most critical reviews (10 lowest-rated) ### 1/5 — Always awful online experience *2026-08-02, version 8.3.6* Always claims my username and password is invalid but works fine on my computer. This company has always had terrible technical issues. You’d think they’d eventually work out it out but they never do. ### 1/5 — App keeps crashing *2026-07-11, version 8.3.6* How does this have 5 stars??? The reviews are awful! Anyway, I installed the app on my iPhone. It opens but it crashes when I try to see my upcoming deliveries. ### 1/5 — There’s always something *2026-07-08, version 8.3.6* I was trying to enable an automatic payment option but it always turns off. Also it somehow switching between my addresses by itself. And now I can’t go through Home Screen in the app. This is such a basic app shouldn’t be so challenging ### 1/5 — New App SUCKS! *2026-06-01, version 8.3.6* The “manage deliveries” feature does not properly update my order + does not remove products I have deleted. I remove, then go back to the delivery and the deleted product is still in the order. The old app was superior. ### 1/5 — DO NOT USE *2026-05-01, version 8.3.6* The worst customer service experience I’ve ever had to unfortunate pleasure of dealing with. They don’t care if your deliveries aren’t right or get double charged for the cooler rental. Almost impossible to get a hold of a real person to try and even resolve it. Then when you finally do, they won’t even help you. Horrible experience, would not recommend! ### 1/5 — False advertisement *2026-03-25, version 8.3.6* Worst service. Employee at Costco said it was free the first month. Turn out they charged me 50 dollars in that month just for water ### 1/5 — Garbage company *2026-03-21, version 8.3.6* Yet again they changed my delivery with no notification. Just skipped it yet again. Takes a week to get back on calendar. They are changing to another app / company again. You really can’t count on this company, if you have any other options you should use the other option. ### 1/5 — Don’t get scammed *2026-02-04, version 8.3.6* Ready refresh was a great company. Primo is full of underhanded tactics and will take your money without providing any services. They have been charging me for over a year. Took hundreds of dollars in deposit money and have now sent me to collections cause I had to CANCEL my card to get them to stop charging me. I’ve collectively spent 8 hours on the phone to get this resolved. Have told me several times that the issue would be resolved just for them to do absolutely nothing and keep billing me. Do not use this company unless you enjoy your hard earned money being taken for nothing in return ### 1/5 — Worthless app to match its billing service *2026-01-25, version 8.3.6* App never loads, won’t connect to billing of account only when delivery is. Always says error. ### 1/5 — 1 in roughly 20 deliveries are correct *2026-01-02, version 8.3.6* They charge fraudulent numbers, short orders and extort delivery fees. Terrible service that won’t even talk to you. Avoid these criminals ## Most praised reviews (10 highest-rated) ### 5/5 — Good service. *2026-02-19, version 8.3.6* Very happy with the service. Thanks ### 5/5 — Hassle Free *2026-01-14, version 8.3.6* I really like this app it’s so convenient and hassle free. I can skip add or change what I need to. Love it! ### 5/5 — Convenient scheduling app *2025-12-15, version 8.3.4* The app makes it easy to schedule, skip, or edit my order. ### 5/5 — Love my water *2025-09-15, version 8.3.4* I have been using bottled water for as long as I can remember. But my Primo water is the best! My delivery driver is awesome! ### 5/5 — Hydration *2025-08-06, version 8.3.2* I have been buying Mountain valley spring water for years. It’s rich with minerals, most of our population is deficient in, it’s great for cellular hydration and function. I’ve no better on the market. Highly recommend the company to all my patients and friends! Dr Corcetti ### 5/5 — Well done *2025-05-31, version 8.2.4* Very functional and easy to operate. ### 5/5 — Good water *2025-05-08, version 8.2.2* I’ve had this delivery service for quite a few years and I’ve only run into a problem once or twice and it was immediately resolved. It’s a good service and their water tastes good I usually order between three and four cases a month. ### 5/5 — Atención *2025-05-07, version 8.2.2* Personalizada ### 5/5 — Excelente producto y servicios ✅ *2025-04-26, version 8.2.0* Los recomiendo 🌎 ### 5/5 — Delivery *2025-04-21, version 8.2.0* Tim is the best delivery man!! Always friendly , on time and dependable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*