# My WebID — Identifizierung & Unterschrift

> Secure identification and legally valid electronic signatures in one app. (iPhone/iPad app by WebID Solutions GmbH.)

- Source: https://appshunter.io/ios/app/my-webid/id1456365043 (this page in markdown: same URL + `.md`)
- Developer: [WebID Solutions GmbH](https://appshunter.io/developer/1016629509)
- Category: Finance, Shopping
- Price: Free
- Rating: 4.40/5 from 484 App Store ratings · 171 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 183 MB
- Languages: German (Germany), American English, French (France), Italian, Croatian, Dutch, Polish, Romanian, European Spanish, Turkish
- Released: 2019-06-12
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-webid/id1456365043/reviews.md

## What is My WebID?

My WebID 
• all identification procedures and e-signature via one app 
• data protection compliant according to GDPR, server in Germany 
• from the inventor of online video identification for the highest level of security (anti money laundering law-compliant video identification for banks) 

With the My WebID app you carry out every identification - with video, online banking, ID card photos, digital identity or eID function - in just a few steps. 

1. Download the app 2. Follow the instructions 3. Enter your TAN - done. Your legally valid electronic signature with e-signature is just as easy. 

The My WebID app only needs authorization for the camera. 

Tips: 
• Make sure you have a stable internet connection to ensure smooth operation. WiFi is better than mobile data. 
• Good lighting helps to identify the ID card. 
• The ID document should be clean and undamaged and not covered by your hand.

## Key features

- All identification procedures
- Electronic signatures
- GDPR compliant
- Server in Germany
- Video identification
- ID card verification
- Digital identity

## What do users think of My WebID?

Overall sentiment: negative

**Pros**

- 👍 Respectful and patient staff
- 🚀 Fast and efficient process
- 👨‍💼 Professional and helpful employees
- ✅ User-friendly identification service
- 🌍 Multilingual support available
- 💪 Successful verification completion

**Cons**

- 😠 Rude and unprofessional staff behavior
- ⏱️ Extremely long wait times
- 🔌 Frequent connection drops and disconnections
- 🗣️ Language barriers with operators
- 😤 Impatient and dismissive employees
- 🎯 Poor user interface design
- 📱 App-only functionality limitations
- 🚫 Limited document type acceptance
- 🔄 Repeated process restarts after failures
- 📞 Unreliable phone connections

**Commonly reported bugs**

- Connection drops during verification process
- Calls get cut off mid-process
- Voiceover and on-screen instructions not synchronized
- App crashes when rotating device or accessing phone number field
- Passport not accepted despite being valid German-issued document
- Residency permit rejected in favor of ID card only
- Unable to correct mistakes in entered information
- White input box invisible on white background
- Unstable data center connections
- Poor audio quality during video calls

**Most requested features**

- AI-powered automated verification system
- Clearer TAN (Transaction Authentication Number) explanation
- Better on-screen instructions and voiceover synchronization
- Support for multiple document types (passports, residency permits)
- Improved web browser interface
- More obvious input field visibility
- Better training video with detailed process steps
- Flexible appointment scheduling (not just morning slots)
- Customer service contact link
- Appointment booking system with shorter wait times

## Recent user reviews (10 of 171)

All indexed reviews: https://appshunter.io/ios/app/my-webid/id1456365043/reviews.md

### 2/5 — Wtf

*2026-07-27, version 9.9.0*

We moesten een web id doen voor onze reis die reeds geboekt was te voltooien. Na 15 pogingen is het eindelijk gelukt. De eerste keren was enkel in Duits beschikbaar en toen we niet konden communiceren legden ze gewoon af. Of er was enkel 1 richting audio. Na 16 de keer en enkele uren later eindelijk een goede communicatie en in het Engels.

### 1/5 — schlecht

*2026-07-26, version 9.9.0*

so schlecht🙂

### 1/5 — Waste of time

*2026-07-24, version 9.9.0*

What a waste of time, I thought we are well advanced in technology to avoid this primitive verification method

### 1/5 — Not good UX

*2026-06-17, version 9.7.0*

Customer service is bad. The app crashes.

### 1/5 — Worst customer support ever

*2026-05-29, version 9.6.0*

Operatora hang up very quickly. So frustrating… never again

### 1/5 — Worst experience of my life in the app world

*2026-05-19, version 9.6.0*

Title says it all

### 1/5 — Kann besser sein

*2026-05-17, version 9.5.0*

Viel zu langsam, unfreundlich, unverständlich und wahrscheinlich schlecht bezahlt

### 5/5 — 5+

*2026-05-13*

Sweetest and very patient people who do their job carefully. And app is easy to use =)

### 5/5 — H.

*2026-05-12, version 9.5.0*

Sehr freundlich unkompliziert und schnell :) immer wieder gerne

### 1/5 — Unusable system

*2026-04-08, version 9.4.0*

The app crashes regularly, the connection is bad.

## Frequently asked questions about My WebID

### What does the My WebID app do?

The My WebID app allows users to complete all identification procedures and electronic signature processes within a single application. It supports various identification methods, including video identification, online banking, ID card photos, digital identity, and the eID function.

### What are the key features of My WebID?

Key features include comprehensive identification procedures, legally valid electronic signatures, GDPR compliance with servers located in Germany, and high-security identification methods like video identification. It also supports ID card verification and digital identity functions.

### Is My WebID free to use?

Based on the provided information, the app is available for free. There are no mentions of in-app purchases or subscription fees, indicating it is a free service for users.

### What are the requirements for using My WebID?

To use the app, you need to download it and follow the on-screen instructions. A stable internet connection, preferably Wi-Fi, is recommended for smooth operation. Good lighting is also advised for ID card identification, and the ID document should be clean and undamaged.

### How does the identification process work?

The identification process is designed to be simple. After downloading the app, you follow the instructions provided. You may need to enter a TAN and potentially use your camera for methods like video identification or ID card photos. The app only requires camera authorization.

## Version history (last 5 releases)

### 10.0.0 — 2026-08-17

This update makes our identification solution smoother and more user-friendly.
**Improved**  
- UI enhancements for better clarity and usability.  
- Performance optimized – faster loading and smoother processes.  
**Fixed**  
- Minor issues resolved.  
Feedback? Let us know – thanks!

### 9.9.0 — 2026-07-22

This update makes our identification solution smoother and more user-friendly.
**Improved**  
- UI enhancements for better clarity and usability.  
- Performance optimized – faster loading and smoother processes.  
**Fixed**  
- Minor issues resolved.  
Feedback? Let us know – thanks!

### 9.8.0 — 2026-07-01

Fixed
- Minor issues and performance optimizations.

### 9.7.0 — 2026-06-10

Fixed
- Minor issues and performance optimizations.

### 9.6.0 — 2026-05-19

Fixed
- Minor issues and performance optimizations.

## Apps similar to My WebID

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [S-pushTAN für iPhone und iPad](https://appshunter.io/ios/app/s-pushtan-fur-iphone-und-ipad/id563488727) | 3.6 (339) | Free | Finance |
| [norisbank photoTAN](https://appshunter.io/ios/app/norisbank-phototan/id937266156) | 3.9 (18) | Free | Finance |

## More apps by WebID Solutions GmbH

- [WebID Wallet](https://appshunter.io/ios/app/webid-wallet/id1619968820)
- [WebID Business](https://appshunter.io/ios/app/webid-business/id1633424676)

All apps by WebID Solutions GmbH: https://appshunter.io/developer/1016629509

## Related topics

[qes id](https://appshunter.io/ios/topics/qes-id) · [debrid](https://appshunter.io/ios/topics/debrid)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*