# My Willis Tower — user reviews

> 7 indexed App Store user reviews of My Willis Tower by Equity Office Management, LLC, rated 2.80/5 from 19 ratings.

- Source: https://appshunter.io/ios/app/my-willis-tower/id1453048584/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-willis-tower/id1453048584.md
- Rating breakdown: 5★ 8 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 9

## Most critical reviews (7 lowest-rated)

### 1/5 — Help nowhere to be found

*2024-06-25*

This app is great when it works. I upgraded my phone and I had to reinstall this app. I requested “the code” to be sent to my work email at least 10 times, it never worked so I used their “use a password” options and that was even worst, they did send a password reset link to my email (same one entered for the code), entered a new password just to get the “password does not fit requirements” except that there is no way to figure out what the password requirements are, tried different lengths, special characters, no special characters, nothing works. 
So I’m still locked out of the app, the link they posted in the Apple Store for “app support” goes to their very generic website that does not have a FAQ or a contact section for support, it’s almost as if they don’t want anyone to contact them. This developer is so frustrating

### 1/5 — Not very useful

*2019-04-08*

The app shuts down as soon as it opens. Previous version would stay open but not let me login. One more strike and I’m out.

### 1/5 — Elevators before app

*2019-03-19*

Can we get the elevators to work before we spend the time and programming resources on an app?  The express elevators misdirect people to the wrong elevator or the wait is worse then the old system.

### 1/5 — NOT

*2019-03-19*

Works just like the building elevators.  It doesn’t and they don’t.

### 2/5 — Was QA completed?

*2019-03-19*

Downloaded the app and try to book a chair massage.  There is an issue with entering credit information: doesn’t display properly and allow me to move forward.  If payment information was entered under the my payment section of the app, a drop down should show my card.  Looking forward to using the app. Please fix

### 3/5 — Inbox bug

*2022-12-13*

In the inbox tab, when I tap the notification it doesn’t take me to the post or announcement. It just gets unbold. I think the right UX is to take me to the announcement when I tap the inbox message.

### 5/5 — Huge Improvement

*2019-05-31*

Awesome amenities and can order coffee from my desk now!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*