# My WM

> Mobile app for managing waste and recycling services, payments, and pickups. (iPhone/iPad app by Waste Management, Inc..)

- Source: https://appshunter.io/ios/app/my-wm/id714263094 (this page in markdown: same URL + `.md`)
- Developer: [Waste Management, Inc.](https://appshunter.io/developer/714263097)
- Category: Utilities, Business
- Price: Free
- Rating: 4.50/5 from 72,924 App Store ratings · 518 written reviews indexed
- Age rating: 4+
- Requires: iOS 13 · 86 MB
- Languages: American English, Canadian French
- Released: 2013-10-07
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-wm/id714263094/reviews.md

## What is My WM?

The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:


Manage Payments

•	Pay your bill
•	Enroll in autopay or paperless billing
•	View payment history
•	Cancel scheduled payments

Keep Track of Pickups

•	View pickup schedule
•	Report a missed pickup
•	Request an extra pickup
•	View estimated pickup time
•	View holiday schedule and weather alerts

Manage Your Service Account

•	Manage/link multiple accounts
•	Add/view payment methods
•	Contact customer support
•	Request a container repair

Edit your My WM Profile

•	Edit profile settings
•	Update your communication preferences
•	Provide feedback
•	See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

•	Request a roll-off pickup
•	View roll-off history
•	Copy/resubmit pickup requests
•	Request a removal or relocation
•	View roll-off history
•	Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at mywm@wm.com.

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.

## Key features

- Pay bills and view payment history
- Track pickup schedules and report missed pickups
- Manage multiple service accounts
- Request container repairs and roll-off services
- Update profile and communication preferences
- View holiday schedules and weather alerts

## What do users think of My WM?

Overall sentiment: negative

**Pros**

- ⭐ Excellent customer service
- 📅 Full-featured and functional app
- 🚚 Reliable pickup service

**Cons**

- 🔒 Unreliable autopay and billing issues
- 🚫 Lack of communication and missed pickups
- 🤖 Buggy and unresponsive app
- 💰 Excessive and unexplained price hikes

**Commonly reported bugs**

- App crashes when trying to view invoices
- Profile editing functionality not working
- Inconsistent information between app and website

**Most requested features**

- Ability to report missed pickups directly in the app
- More transparent billing and pricing information
- Improved communication on service changes and delays

## Recent user reviews (10 of 518)

All indexed reviews: https://appshunter.io/ios/app/my-wm/id714263094/reviews.md

### 1/5 — Lousy Site

*2026-08-23, version 7.7*

Tried adding account on line and tells me it can’t process my account.  Went on the mobile app and had to pay my bill as a guest!

### 3/5 — No options on app

*2026-08-22, version 7.7*

No information on pick up status

### 1/5 — Horrible Service

*2026-08-19, version 7.7*

They honestly just suck at doing what you pay them to do…. Which is collect trash. To make sure my trash is on the curb when it’s supposed to, next to all the other dumpsters and they still don’t pick it up is… quite literally insane. After the 4th failed pick up in a 3 months and random price differences I went with another trash service who picks up my trash before I even wake up the next day. They forget to get your trash but send you collections letters when you miss one payment. Especially when they sign you up on autopay!!!?!?!

### 1/5 — Charge Fee

*2026-08-18, version 7.7*

I’m unhappy with WM’s merchant fee. Most merchant fees are under 1% typically around half a percent or even square charges 2.6%, not sure why waste is charging 10% merchant fee or service fee however you wanna phrase it

### 1/5 — Time

*2026-08-18, version 7.7*

Pick up was at 0830, now it’s 0730. I depend on a certain time. Haven’t picked up in two weeks. Need an alert when they are on the way.

### 1/5 — Double charges

*2026-08-17, version 7.7*

Doubles charges me

### 1/5 — Payments

*2026-08-16, version 7.7*

My bill keeps going up with no notice….. feel like WM is being shady with pricing. I wouldn’t mind paying more if I know why my bill keeps going up. No one likes unexpected extra cost.

### 1/5 — High prices

*2026-08-16, version 7.7*

Wm is way to expensive 
Some ga city’s have garage and sewage service and aren’t this very displeased in the price and service 
dang high

### 5/5 — Good app

*2026-08-12, version 7.7*

This app is very user friendly and easy. I love it that I can see any adjustments to the pick up schedule and I can make a payment quickly if needed

### 1/5 — Difficulty

*2026-08-12, version 7.7*

They make it difficult to make payments. Their auto pay messed up my bank account and they do not have Apple Pay on their app.

## Frequently asked questions about My WM

### What can I do with the My WM app?

The My WM app allows you to manage your waste and recycling services. You can pay your bills, enroll in autopay or paperless billing, view payment history, and track your pickup schedule. It also enables you to report missed pickups, request extra pickups, and manage your service account details.

### How do I sign up for the My WM app?

Getting started is easy. You can log in with your existing wm.com email and password. If you haven't created a My WM online account yet, you can complete the first-time registration directly through the app.

### Is the My WM app free to use?

Yes, the My WM app is free to download and use. There are no subscription fees or in-app purchases required to access its core features for managing your waste and recycling services.

### What kind of services can I manage for roll-off customers?

For roll-off customers, the app allows you to request a roll-off pickup, view your roll-off history, and copy or resubmit pickup requests. You can also request a removal or relocation of a roll-off container, and edit or cancel existing roll-off requests.

### What if I have questions or need help with my service?

If you need assistance or have questions about your service, you can contact WM directly by emailing mywm@wm.com. The app also provides options to contact customer support and request container repairs.

## Version history (last 5 releases)

### 7.7 — 2026-07-24

Stay informed with an improved Roll-Off tracking experience, including enhanced ETA updates.
Bug fixes and minor improvements

### 7.6 — 2026-06-12

Enhanced account linking with improved security measures for a safer and more secure experience.
Includes bug fixes and minor performance improvements to enhance overall app stability and usability.

### 7.5.1 — 2026-04-15

Bug Fixes

### 7.5 — 2026-04-10

We’ve added an enhancement that allows roll-off customers to view estimated delivery times (ETA) for their container deliveries.
This release also includes various bug fixes and performance improvements to enhance your overall experience

### 7.4.2 — 2026-03-05

Bug Fixes

## Apps similar to My WM

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Milkplan App](https://appshunter.io/ios/app/milkplan-app/id1520251500) | — | Free | Utilities |
| [去电话来电话-智能发短信](https://appshunter.io/ios/app/id1513115300) | — | Free | Utilities |
| [QR Code Reader & Barcode Scan](https://appshunter.io/ios/app/qr-code-reader-and-barcode-scan/id1521174180) | 4.8 (71) | Free | Utilities |
| [MeritAgCheck](https://appshunter.io/ios/app/meritagcheck/id1518293620) | — | Free | Utilities |
| [XL Lock Manager](https://appshunter.io/ios/app/xl-lock-manager/id1516525800) | — | Free | Utilities |
| [戎家](https://appshunter.io/ios/app/id1515514500) | — | Free | Utilities |

## More apps by Waste Management, Inc.

- [WM Bale Route](https://appshunter.io/ios/app/wm-bale-route/id1512742926)

All apps by Waste Management, Inc.: https://appshunter.io/developer/714263097

## Related topics

[wm now](https://appshunter.io/ios/topics/wm-now) · [waste management](https://appshunter.io/ios/topics/waste-management) · [my wm now](https://appshunter.io/ios/topics/my-wm-now) · [bagster](https://appshunter.io/ios/topics/bagster) · [wm waste management](https://appshunter.io/ios/topics/wm-waste-management) · [waste management app](https://appshunter.io/ios/topics/waste-management-app) · [my waste management](https://appshunter.io/ios/topics/my-waste-management) · [wyoming waste systems](https://appshunter.io/ios/topics/wyoming-waste-systems) · [whitetail disposal](https://appshunter.io/ios/topics/whitetail-disposal) · [hampton roads recovery center](https://appshunter.io/ios/topics/hampton-roads-recovery-center) · [ewms](https://appshunter.io/ios/topics/ewms) · [white plains dpw](https://appshunter.io/ios/topics/white-plains-dpw) · [trash pickup](https://appshunter.io/ios/topics/trash-pickup) · [casella waste](https://appshunter.io/ios/topics/casella-waste) · [garbage business](https://appshunter.io/ios/topics/garbage-business) · [minato city tokyo garbage](https://appshunter.io/ios/topics/minato-city-tokyo-garbage) · [wmsbs](https://appshunter.io/ios/topics/wmsbs) · [south tahoe refuse](https://appshunter.io/ios/topics/south-tahoe-refuse) · [trash](https://appshunter.io/ios/topics/trash) · [colchester waste management](https://appshunter.io/ios/topics/colchester-waste-management)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*