# My WM — user reviews > 528 indexed App Store user reviews of My WM by Waste Management, Inc., rated 4.50/5 from 72,924 ratings. - Source: https://appshunter.io/ios/app/my-wm/id714263094/reviews - App overview in markdown: https://appshunter.io/ios/app/my-wm/id714263094.md - Rating breakdown: 5★ 59,484 · 4★ 4,692 · 3★ 2,057 · 2★ 1,056 · 1★ 5,635 ## What do users think of My WM? Overall sentiment: negative **Pros** - ⭐ Excellent customer service - 📅 Full-featured and functional app - 🚚 Reliable pickup service **Cons** - 🔒 Unreliable autopay and billing issues - 🚫 Lack of communication and missed pickups - 🤖 Buggy and unresponsive app - 💰 Excessive and unexplained price hikes **Commonly reported bugs** - App crashes when trying to view invoices - Profile editing functionality not working - Inconsistent information between app and website **Most requested features** - Ability to report missed pickups directly in the app - More transparent billing and pricing information - Improved communication on service changes and delays ## Newest reviews (16 of 528) ### 3/5 — Lacks communication to the company. *2026-09-04, version 7.7* Recently, you missed our block and the app indicated our recycling tote was not out which was incorrect. There was no place I could find to indicate you were wrong and missed the pick up. There is a place to indicate missed pickup if app indicated a pickup was made. But not if the mistake was mine, which it wasn’t. My totes are always out the night before. ### 2/5 — Rising *2026-08-30, version 7.7* The price of this service seems to rise a little every month, or pretty close to that. When I started with them a few months back, my bill was around $27. Now, it’s $43. Middle class is getting squeezed so tight, we will soon be the lower class. ### 3/5 — No options on app *2026-08-22, version 7.7* No information on pick up status ### 1/5 — Double charges *2026-08-17, version 7.7* Doubles charges me ### 1/5 — Payments *2026-08-16, version 7.7* My bill keeps going up with no notice….. feel like WM is being shady with pricing. I wouldn’t mind paying more if I know why my bill keeps going up. No one likes unexpected extra cost. ### 1/5 — High prices *2026-08-16, version 7.7* Wm is way to expensive Some ga city’s have garage and sewage service and aren’t this very displeased in the price and service dang high ### 1/5 — Difficulty *2026-08-12, version 7.7* They make it difficult to make payments. Their auto pay messed up my bank account and they do not have Apple Pay on their app. ### 1/5 — Unhappy about bill *2026-08-12, version 7.7* Not happy with my bill going up $8 for no reason at all ### 1/5 — Billing nightmare *2026-08-11, version 7.7* Had a card lapse the expiration date and didn’t get a notification. Thought I had fixed the issue last month with the missed payments and all. Nope it payed only one month and still had two outstanding months. I’ve got a full dumpster and don’t even know when the next pick up is. Super frustrated with this company. I’d imagine they would gladly charge me $150 for off date pickup. I hate it here. ### 1/5 — App is a joke *2026-08-08, version 7.7* For one of the largest companies that deals with waste, the app is a waste of time when trying to pay. It’s like it tries to not let me pay this company my money, which is strange because the company wants my money, I think. Anyways, it’s trash. Pun intended. ### 1/5 — Lack of communication *2026-08-08, version 7.7* I need to contact a humans and need basic info on what’s allowed and not and what these bills are for ### 1/5 — Very confusing *2026-08-07, version 7.7* I have autopay setup and it still says my bill is late ### 1/5 — Convenience fee *2026-08-07, version 7.7* Don’t understand why I’m getting charged $1.99 for a convenience fee. How’s it convenient for me to pay $1.99 every time I’m paying my bill this is why the app was created but now you’re charging a fee for it. ### 1/5 — Prices *2026-08-07, version 7.7* Prices are getting crazy ### 1/5 — Why do they keep canceling my service this has happened every month and I continue paying the bill *2026-08-06, version 7.7* This has been happening for three months ### 1/5 — Unsatisfied *2026-08-05, version 7.7* WM Customer Service & Billing Dept. Has really gone down hill ## Most critical reviews (10 lowest-rated) ### 1/5 — Price hikes *2026-08-29, version 7.7* I’ve had this same service for about 4 years. I started out at about $56. It was that way for a while and started going up. Now I’m at $88+. I’ve looked into other companies that charge $60 for the same service. ### 1/5 — Outdated and Inaccurate App *2026-08-28, version 7.7* The app does not show all the necessary details, and some information is not displayed or transferred accurately. Compared to other similar apps, it feels outdated and behind in both functionality and usability. It needs significant improvements in accuracy, organization, and overall user experience. ### 1/5 — to expensive *2026-08-27, version 7.7* cost to much ### 1/5 — Worst customer service *2026-08-26, version 7.7* This company clearly doesn’t care about providing proper service or customer satisfaction. They only seem interested in making more money. Absolutely the worst service among all the waste management companies. ### 1/5 — WM Nightmare *2026-08-26, version 7.7* Run as fast as you can away from this company. ### 1/5 — Horrible Customer Service *2026-08-24, version 7.7* Our city transferred the payment of our Waste Management services to WM but the WM system will not accept the account number I was given. Their website states to call their customer service but only an AI assistant comes on line and will not or cannot help. ### 1/5 — Lousy Site *2026-08-23, version 7.7* Tried adding account on line and tells me it can’t process my account. Went on the mobile app and had to pay my bill as a guest! ### 1/5 — Horrible Service *2026-08-19, version 7.7* They honestly just suck at doing what you pay them to do…. Which is collect trash. To make sure my trash is on the curb when it’s supposed to, next to all the other dumpsters and they still don’t pick it up is… quite literally insane. After the 4th failed pick up in a 3 months and random price differences I went with another trash service who picks up my trash before I even wake up the next day. They forget to get your trash but send you collections letters when you miss one payment. Especially when they sign you up on autopay!!!?!?! ### 1/5 — Charge Fee *2026-08-18, version 7.7* I’m unhappy with WM’s merchant fee. Most merchant fees are under 1% typically around half a percent or even square charges 2.6%, not sure why waste is charging 10% merchant fee or service fee however you wanna phrase it ### 1/5 — Time *2026-08-18, version 7.7* Pick up was at 0830, now it’s 0730. I depend on a certain time. Haven’t picked up in two weeks. Need an alert when they are on the way. ## Most praised reviews (10 highest-rated) ### 5/5 — Can’t click pay button on iPhone app *2026-09-01, version 7.7* On the iPhone app, the final pay button is at the bottom of the screen and you can’t scroll down ### 5/5 — App *2026-08-28, version 7.7* Love the app so easy and quick ### 5/5 — Good app *2026-08-12, version 7.7* This app is very user friendly and easy. I love it that I can see any adjustments to the pick up schedule and I can make a payment quickly if needed ### 5/5 — WM review *2026-08-12, version 7.7* We’ve always received great service from WM. ### 5/5 — My WM *2026-07-26, version 7.7* It’s just very user friendly. And the customer service representatives are so nice and kind!! ### 5/5 — Great Service *2026-07-25, version 7.7* Always appreciate the excellent service we have had! We always know our bins will be emptied on the same day each week! Thank you! ### 5/5 — Great app *2026-07-19, version 7.6* I like the simplicity and how user-friendly the payment app is. It is convenient and easy to use. ### 5/5 — Easy *2026-07-17, version 7.6* The app makes paying my bill easy and quick ### 5/5 — Ms Engler *2026-07-11, version 7.6* I’ve fallen ill and they have continued to work with me and when my trash wasn’t picked up they came back and got it I’d recommend them to anyone and have ### 5/5 — Trash Service *2026-07-05, version 7.6* The app was very easy to use and set up! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*