# My WSB — user reviews > 24 indexed App Store user reviews of My WSB by Watertown Savings Bank, rated 4.90/5 from 2,440 ratings. - Source: https://appshunter.io/ios/app/my-wsb/id1627072664/reviews - App overview in markdown: https://appshunter.io/ios/app/my-wsb/id1627072664.md - Rating breakdown: 5★ 2,234 · 4★ 136 · 3★ 31 · 2★ 10 · 1★ 29 ## What do users think of My WSB? Overall sentiment: mixed **Pros** - 👍 Easy to use - 👍 Friendly staff - 🚀 Wonderful app experience - 🚀 Reliable and always available - 👍 User-friendly navigation **Cons** - 🐛 Technical issues with account updates - 🐛 Incorrect account balance display - 🐛 Compatibility issues with older devices - 🐛 Confusing new app update **Commonly reported bugs** - Account information not updating - App crashes and freezes **Most requested features** - Confirmation numbers for mobile deposits - Inclusion of transaction times in history ## Newest reviews (5 of 24) ### 5/5 — Dates *2023-11-09, version 3.7.0* It’s too bad when it shows up that it doesn’t show the time that the transaction took place other than that it’s great ### 5/5 — Summer Use *2023-05-30, version 3.2.0* We are summer residents of the 1000 Islands and we use WSB for five months of the year. This is truly the best bank in northern New York. Their mobile app is easy to use and their support services are wonderful! They have locations in Watertown, Chaumont and Clayton which makes them so easily available. We’d recommend this bank to anyone staying in the 1000 Islands Region! ### 5/5 — New app *2022-11-15, version 2.47.1* I prefer the old app. This is confusing to me and I also made a mistake which cost me a $30.00 bounce fee. ### 5/5 — Mobile deposit *2022-10-27, version 2.46.0* Do not like that it does not give me a confirmation number for my records. ### 5/5 — I love Watertown Savings Bank. *2022-10-19, version 2.46.0* On Monday, 17 October, our bank upgraded its entire mobile app system. It is fantastic!! Easy to use, easy to read, easy to navigate. We have been customers of the bank since 1989 and will continue to be them. I love them all 💖💖 ## Most critical reviews (10 lowest-rated) ### 1/5 — Errors Everyday *2026-08-01, version 3.36.0* This app has errors updating every night and freezes your accounts for multiple hours. ### 1/5 — Technicall problems *2025-05-31, version 3.23.1* Yall gotta get somebody fro I.T looking into this app man. My account information hasn’t updated in 2 weeks. ### 1/5 — Bad *2025-03-15, version 3.21.0* This app is terrible! It needs major revision for working people. It’s missing numbers and facts. Life is too busy to deal with this thing.. absolutely awful. Rich man’s bank for sure. I am leaving. ### 1/5 — iOS update *2024-12-20, version 3.18.0* I've been using this app for a few years and I loved it ! Very easy to navigate and understand. Out of the blue, I try to log in on a payday and find that I will no longer be able to use the app unless my phone can update to iOS 17... ? I've tried to get to iOS 17, and apparently my phone is not compatible because it's not a newer iPhone? Ridiculous! So I'm expected to spend $1000 on a phone in order to use MY banking app? Why? I can't afford $1000 phone so I'm forced to move to another bank after being with WSB for 25 years? Wow. Bad,bad business. Very disappointed ### 1/5 — App requires update *2024-05-25* This app keeps stating now for months that a app update is required to keep you WSD safe and secure the latest version is required and then you’ll find a button below that message to update now. It leads you to the App Store. The app does automatic updates and I don’t kind an update available and I just find an open button. I have talked to others about this and they too have the same issue. Please fix this I’m on the go a lot and this is easier on your clients and customers. Thank you ### 1/5 — It’s garbage *2023-07-13, version 3.4.0* It always shows the wrong amount in your account and then when you go to use your card you can’t use it ### 1/5 — Don’t rely on App *2023-05-10, version 3.1.2* App never seems like it’s right. Always showing me wrong amounts in account. Takes while before it updates. Old app was much better. ### 1/5 — Pathetic at times *2023-05-05, version 3.1.2* It’s simple addition & subtraction, people! How do you screw that up?!? Sometimes (rarely) is the balance correct. For example, no spending from my checking for five business days & then today I spent thirty something at a local store & tonight it shows an INCREASE in my balance despite it showing the transaction. I don’t trust what I see and info is not processed & updated on the app in anything remotely resembling a timely fashion. The old app worked fine but this thing has been total garbage from the start. I’ve patiently waited for WSB to work out the bugs for a couple of months but frankly it seems to be worse than ever. ### 4/5 — Wonderful *2025-02-16, version 3.18.0* I’ve Been,happily, w you since the ‘60’s ### 5/5 — 1 Local Bank *2026-05-14, version 3.33.0* Great doing business with Watertown Saving Bank It's local hometown feeling ## Most praised reviews (9 highest-rated) ### 5/5 — Jill *2026-04-22, version 3.33.0* We grew up together ### 5/5 — Great Customer Service! *2026-04-10, version 3.32.0* Becky Barney and the whole team from WSB are amazing! We love to see Chad when we visit the Watertown branch. Happy retirement to Jeff Fallon. The app has been helpful to supplement the in-person service. ### 5/5 — Happy place *2026-03-04, version 3.31.2* Excellent girls to work with on text or phone. Very pleasant easy going. ### 5/5 — Exceptional *2026-02-23, version 3.30.2* Love the service I get. ### 5/5 — Great app for banking *2025-12-13, version 3.30.0* It’s great ### 5/5 — Easy to use. Friendly staff *2025-04-12, version 3.22.0* I do all my banking online through this app ### 5/5 — App *2024-04-02, version 3.10.3* I find the app very user friendly and comfortable to navigate. ### 5/5 — Website *2024-03-20, version 3.10.3* Love this app it’s so easy to use and saves a lot of time ### 5/5 — Can’t ask for better *2024-03-19, version 3.10.3* Always available. Reliable. App is awesome. Just what I need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*