# My Xcel Energy — Xcel Energy Inc. > Utility account management, energy insights, and bill payment for Xcel Energy customers. (iPhone/iPad app by Xcel Energy Inc..) - Source: https://appshunter.io/ios/app/my-xcel-energy/id1551712841 (this page in markdown: same URL + `.md`) - Developer: [Xcel Energy Inc.](https://appshunter.io/developer/1257181582) - Category: Utilities, Business - Price: Free - Rating: 3.30/5 from 2,371 App Store ratings · 66 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 37 MB - Languages: American English, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hungarian, Indonesian and 16 more - Released: 2021-03-12 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-xcel-energy/id1551712841/reviews.md ## What is My Xcel Energy? The My Xcel Energy mobile app makes it easier than ever to gain valuable insights about your home or business energy usage, enroll in Xcel Energy programs and services, and pay your Xcel Energy utility bill. MANAGE YOUR ACCOUNT Unparalleled access to your Xcel Energy My Account on your mobile device! Pay your energy bill and view your past bills directly from your mobile device. Conveniently choose among various payment options, including the peace-of-mind that comes from automatic payments. ENERGY INSIGHTS Want to know more about how you’re using energy in your home? Our mobile app gives you access to our energy insights portal with information about your current and historical usage and tips for saving energy. PROGRAMS AND SERVICES Quickly and easily enroll in clean, renewable energy programs. Get details and sign up for Xcel Energy billing programs like automatic payments or averaged monthly payments to make paying your bills even easier every month. Get piece of mind and protect your home appliances through HomeSmart. The My Xcel Energy mobile app provides access to all of the various programs that you may be eligible for. SECURITY Enhanced security features keep your data safe within our app, including Face ID to keep your account secure. ## Key features - Pay energy bills - View past bills - Automatic payments - Energy usage insights - Enroll in programs - Billing program details - Enhanced security features ## What do users think of My Xcel Energy? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Smooth and fast app experience - 📈 Helpful usage and billing information - 💳 Convenient payment options **Cons** - 🐛 Frequent app crashes and errors - 🔍 Difficult to navigate and find information - 🕰️ Slow app performance and loading times - 💰 High prices and lack of transparency on billing - 🤖 Poor customer service and automated responses **Commonly reported bugs** - Login and authentication issues - Inability to access account information - Scheduled payments not registering correctly - Incompatibility with certain devices and OS versions **Most requested features** - Improved app stability and reliability - More user-friendly interface and navigation - Detailed usage and billing history tracking - Flexible payment scheduling and options - Better communication and transparency on pricing ## Recent user reviews (10 of 66) All indexed reviews: https://appshunter.io/ios/app/my-xcel-energy/id1551712841/reviews.md ### 3/5 — Pricing is too high… but not a lot of choices *2024-02-03* Praising for the service is too high. I am sure it could be worse but the fact that the power “blinks” off and on when heavy snow comes down is a bit annoying. Then there is customer service that is rather abysmal, it’s hard to get a live person to report anything. I mean it’s not bad bad, but it all could be better, especially with the prices paid out. ### 1/5 — just terrible *2024-01-22* none of the payment plans were working when i was trying to pay my bill. bank account? told me my information was wrong. credit/debit? the stupid kubra payment link never loaded. auto pay? same as bank account. so i decide to talk to the AUTOMATED ROBOT to pay but guess what? after spending 5 minutes putting all the numbers in the ROBOT told me that they were closed???? didnt realize that robots only worked 9-5 and why wouldent it just tell me that before wasting my time? ive never left a review on anything but felt i need to let others know how garbage this app is. seitch providers if you can, if you cant im so sorry ### 1/5 — C+ap *2023-11-20* You’ve managed to take a mediocre B- app and make it a Crapp. it’s gone from bad to worse. What’s this new lineup of accounts? It’s horrible. There was a sample one that looked pretty good what happened to that? It takes forever to get anywhere on this. And the new version is even longer and more difficult. Can’t you simplify it? I have a 10 year old nephew that creates better apps than this. I would think a multibillion dollar company could throw a little money toward this. I really appreciate being able to use the app but it’s getting to be not worth the effort. ### 1/5 — Frustrating *2023-10-24* I have never been more annoyed at an app and website than Xcel Energy. It’s not user friendly. Here’s a story. You have to get the app to initiate auto pay. I help my parents deal with their utilities online. Just recently, Xcel Energy removed the auto payment because my parents changed up their bank account without letting me know. Unfortunately, Xcel Energy didn’t even notify me there was an issue either. Not a big deal but as I went to start up the auto payment again, the app doesn’t have the program link available anymore and it wants to take me to Kupra. That will incur a fee every time I pay through that site. On the app, it basically says bank accounts cant be used to pay for the Xcel account. Just today I googled “kupra xcel energy” to find out what the deal was and as I scrolled down, I saw “ways to pay” and there’s an auto pay option on the page. WOW, it takes me to the app where I can start it again. So we CAN use auto pay still with bank accounts. Why was it not even offered right on the app??? Im pretty sure I clicked everywhereeee on the app/website before to look for the auto pay option and now I finally seeing it after googling a few weeks later? That’s stupid. ### 1/5 — App has not worked for months *2023-09-15* I’ve been using this app since it was born and it has been fine for years. In the recent 4+ months it gives me multiple reasons and continuously states that I have a slow Internet connection which is not true whatsoever. So I’ve had to pay by phone, which is fine. However, this date, I thought I’d give the app a chance once again, to basically have it fail so I called it to pay my bill and now that is failing as well due to “technical difficulties“. At least I got a message when I called this time stating unless it was an emergency to call back instead of initially listening to dead air numerous times earlier this a.m. What is wrong with the app??!! I’ve called regarding this and have never gotten a direct answer for the trouble. Thank you. ### 1/5 — Terrible inconvenient app *2023-09-07* I wish I could give this app a better review. However, it is slow, crashes, and there is no flexibility for scheduling future payments. For example, one month I was on vacation and missed my payment when I got back I wanted to schedule the payment in three days time on my payday. However, the app doesn’t allow this which then in turn, makes you have to go back and open the app on payday to pay the bill. It’s very inconvenient should be a lot easier. I don’t have any other bill that has an app that operates in this way. ### 1/5 — Frustrating and annoying *2023-09-02* Every month when it’s time to pay my bill, there is an error message on the app & website stating that “MyAccount is unavailable at this time and is undergoing maintenance”. This has happened repeatedly and makes paying my bill much more complicated than it should. Today the app surprisingly allowed me to login to my account, and after several unsuccessful attempts to enroll into autopay I’ve been asked to share what I think of the app. Here’s what I think: app interface - great, actual service provided by the app - absolutely terrible ### 1/5 — Quite literally the worst app I’ve ever used from a service provider *2023-09-01* This application is seemingly always down for maintenance. At 11:15AM on a Friday, your app is down for maintenance? If it’s not one thing it’s another with this app: inconvenient maintenance periods, no notifications regarding bills or said maintenance, anyone else remember when Xcel’s app was offline for a whole YEAR?! The load times take AGES. I can see my account information behind the spinning wheel, just let me do my business! Please, for the love of all that is good and holy, develop a worthwhile app—even if it means charging us a little more. ### 1/5 — App is very unwieldy *2023-07-26* I continuously have problems logging into the site, to pay my account balance. Something this simple should be easy, but here we are, in the 21st century in the most technologically advanced nation on the planet, and this obtuse website remains rooted in inadequacy. The ongoing changes and updates have not been very progressive, or effective. I have been a customer for over a decade, and it’s frustrating and an example of poor customer service. Each month, it’s a new challenge, like some brutal video game that can’t be won, or even accessed. ### 4/5 — Updated electrical system *2023-07-14* The new meter is going to eliminate the driver that comes by monthly. I have always thought that I was overcharged because the driver never got out of his truck. I could not read my meter standing where he was in his truck. I even used a spotting scope and could not read the meter. Hopefully this meter will be better. Can’t afford very high prices since I’m on social security. ## Frequently asked questions about My Xcel Energy ### What can I do with the My Xcel Energy app? The app allows you to manage your Xcel Energy account, pay your utility bills, view past billing statements, and access detailed information about your current and historical energy usage. You can also enroll in various Xcel Energy programs and services directly through the app. ### How do I pay my bill using the app? You can pay your Xcel Energy bill conveniently through the app. It offers multiple payment options, including the ability to set up automatic payments for peace of mind and to ensure your bills are paid on time each month. ### Does the app provide information about my energy usage? Yes, the app features an energy insights portal that provides valuable information about how you are using energy in your home or business. You can view current and historical usage data and receive tips to help you save energy. ### Is there a cost to use the My Xcel Energy app? The My Xcel Energy mobile app is free to download and use. There are no charges associated with managing your account, viewing your bills, or accessing energy insights through the application. ### What kind of programs can I enroll in? The app provides easy access to enroll in various Xcel Energy programs and services. This includes clean, renewable energy programs, as well as billing programs like automatic payments or averaged monthly payments. You can also find information about services like HomeSmart to protect your home appliances. ## Version history (last 5 releases) ### 12.3 — 2024-06-27 We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance. ### 12.2 — 2024-04-30 We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance. ### 12.0 — 2024-02-28 We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance. ### 11.9 — 2023-11-10 We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance. ### 11.8 — 2023-10-24 We work hard to constantly improve your experience. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*