# My Xcel Energy — user reviews > 66 indexed App Store user reviews of My Xcel Energy by Xcel Energy Inc., rated 3.30/5 from 2,371 ratings. - Source: https://appshunter.io/ios/app/my-xcel-energy/id1551712841/reviews - App overview in markdown: https://appshunter.io/ios/app/my-xcel-energy/id1551712841.md - Rating breakdown: 5★ 1,125 · 4★ 181 · 3★ 108 · 2★ 105 · 1★ 852 ## What do users think of My Xcel Energy? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Smooth and fast app experience - 📈 Helpful usage and billing information - 💳 Convenient payment options **Cons** - 🐛 Frequent app crashes and errors - 🔍 Difficult to navigate and find information - 🕰️ Slow app performance and loading times - 💰 High prices and lack of transparency on billing - 🤖 Poor customer service and automated responses **Commonly reported bugs** - Login and authentication issues - Inability to access account information - Scheduled payments not registering correctly - Incompatibility with certain devices and OS versions **Most requested features** - Improved app stability and reliability - More user-friendly interface and navigation - Detailed usage and billing history tracking - Flexible payment scheduling and options - Better communication and transparency on pricing ## Newest reviews (17 of 66) ### 3/5 — Pricing is too high… but not a lot of choices *2024-02-03* Praising for the service is too high. I am sure it could be worse but the fact that the power “blinks” off and on when heavy snow comes down is a bit annoying. Then there is customer service that is rather abysmal, it’s hard to get a live person to report anything. I mean it’s not bad bad, but it all could be better, especially with the prices paid out. ### 4/5 — Updated electrical system *2023-07-14* The new meter is going to eliminate the driver that comes by monthly. I have always thought that I was overcharged because the driver never got out of his truck. I could not read my meter standing where he was in his truck. I even used a spotting scope and could not read the meter. Hopefully this meter will be better. Can’t afford very high prices since I’m on social security. ### 1/5 — New and improved??? *2023-04-13* You took a perfectly fine and accessible app and ruined it. You have made it inaccessible because of not using a passcode on my phone for personal reasons. It is now more expensive, more difficult and all around a complete pain to do anything with your company. Unfortunately due to the monopoly you have on the energy service in my area I either pay you more money for changes you made making it more difficult for me to pay my bill or I say screw it by selling everything moving away to a different part of the state or country with more friendly service providers. Not that you obviously care judging by the poor ratings of the app and refusal to make it more accessible for everyone. You are the only company I have ever dealt with ever requiring the use of a stupid passcode and refusal to offer other free alternatives to pay besides this crappy app. ### 1/5 — This app gets worse and worse *2023-03-14* You would think a multibillion dollar company could get his act together and have an app that works. It’s actually more difficult to pay online than it is to just write checks and drop them in the mail. You cannot see your statement online if they mail it. It’s disgusting. You have to sign up for paperless and then it’s impossible to find. you have to go through so many screens to get anything done. it was shut down for a month to improve it but they made it worse. Why don’t you ask some customers what works. ### 2/5 — AC REWARDS FAIL *2023-03-10, version 10.4* So if you were ahead of the game and proactively purchased an eco thermostat like Nest model T3008US, then forget about qualifying for and eco discount programs unless you purchase an overpriced eco thermostat from the Xcel online store. Grrrr I’m a disabled veteran on a fixed budget, I believe it’s unfair to be penalized for being proactive. Perhaps Xcel might be a little selfish if we didn’t by their overpriced items. Other electric companies are offering $100 in savings credit for connecting an eco thermostat that does not have to be purchased from them, my Nest model included. The model I have is full featured including fully capable of online programming and control by third parties like Xcel. ### 1/5 — Extremely Frustrated *2023-03-07, version 10.4* Was directed by customer service to download the app and told my issues with transfer service and payment were my fault because I was “behind the times” not having the app. Then I download the app only find it’s the exact same as logging in online and not a single on of the many problems I’ve had were solved. Poor account management options, no account history available and the customer service was condescending and unhelpful. ### 3/5 — Keep pushing paperless billing *2023-03-03, version 10.4* My hands shake and I keep selecting paperless billing because every time I open the app, the question is asked. If I don’t have paper bills, I don’t remember to pay. And I don’t allow anyone to access my bank account for any type of withdrawal. ### 1/5 — Ruined a great app *2023-02-17, version 10.4* Update. 2/23- still horrible app- no access to billing info, pricing, etc. just a bill due amount. So many things that changed for the worse. No option to pay via bank account and avoid the credit card fee. Plus credit card payment is capped $1,000. App is buggy and they have up user friendly for flashy. Not impressed, you took a great app and ruined it, for what?! ### 2/5 — Multiple account issues *2023-02-14, version 10.4* This app is terrible if you manage a number of accounts. You can only look them up by account number. I have nine accounts. I don’t remember the numbers. This is a constant problem with Xcel. They don’t consider the possibility that someone has several accounts. When they send a team to cut trees they don’t tell me which address. When an outage is fixed they tell me it’s fixed but not which location. ### 1/5 — APP DOESN’T LOAD *2023-02-11, version 10.4* App used to work but for the last few months it won’t load saying my service is too slow. Doesn’t work using my high speed Wi-Fi, doesn’t work using 5G cellular service. Links in my email just direct me to the app and trying to access my account from a web page requires my account number which I don’t have because I don’t receive physical bills. SMH. ### 1/5 — Scam business we are forced into using *2023-01-17, version 10.4* I signed up for average monthly payments which worked well, until… I added automatic payments. This all was supposed to make things smoother and easier for me and the company. Well, it created very unnecessary issues. They began charging way less than they should have. They then dropped a huge bill on me at the end of the year and refused to help in anyway. I entered into a legal agreement for average monthly payments & automatic payments that they decided to change the terms without my consent. Absolutely terrible customer service. Peace off Xcel Energy!! ### 1/5 — Not good on iPhone 12 mini *2023-01-09, version 10.4* “Due to a vendor issue, we’re unable to send notifications”. Nor will you allow automatic payments on a credit card. So you can’t simplify payments, but you’re certainly able to charge late fees. And I’d love to see exactly how heinous my rate hike is (over twice what I paid last year!), but the graph is completely illegible on my phone. Nice job. I can really see what I’m paying for. ### 1/5 — Switched billing, no longer lists monthly cost if in autopay *2023-01-06, version 10.4* Xcel switched billing services in October. Now my emails tell me we owe $0.00 for the month… But then you log in online and we owe $236, due in 14 days…I prefer to see what I will owe. Xcel needs to fix this so you can track your bill monthly without needing to log in. I think we will go back to paper billing… going back in time ### 1/5 — XcelEnergy *2023-01-05, version 10.4* This app is absurd! We just moved to WI and I set up the account. Couldn’t put it in both myself and wife’s name. Then was told can put my wife on through the app for full access to the account. Error message after error message. It is virtually impossible to do anything without a passcode. If someone wants into my account that bad to pay my bill…feel free. This app is brutal! Your customer service is horrible too. Get it together. It really angers me that all these companies monopolize an area and you don’t have a choice of provider. Perhaps be helpful to your customers. Not rude because you have everyone literally by the balls. ### 4/5 — Cost is really high *2022-12-17, version 10.4* I am going to give a good review because I have had little problems but it is really getting expensive and I really don’t like being charged to help other people with out my being asked to do it and it is really frustrating all the searching ### 1/5 — Fix your app! *2022-12-16, version 10.4* I can’t tell you how many times I’ve scheduled a payment in the app and it not get posted just to get an email a week after I scheduled the payment saying I’m late on my payment and haven’t scheduled anything yet. Happens almost every month! FIX IT! And hey instead of emailing when the payment is late, how about you email me the day the payment is due if there isn’t a scheduled payment? All you’re doing is charging me more for being late and hurting my credit because your awful app doesn’t register my scheduled payments correctly! FIX THIS TRASH APP! ### 1/5 — Kludgy, error-prone, inconvenient *2022-12-10, version 10.4* If you ever want to see how a public utility that has a monopoly views their customers, try this app. Right now, Xcel energy is petitioning to raise our prices once again, when their customer service is awful, m their prices are already too high given the cost of raw materials, and they are doing nothing to support a green energy future. Xcel energy and this app make a living in Colorado just a tiny bit less fun. ## Most critical reviews (10 lowest-rated) ### 1/5 — just terrible *2024-01-22* none of the payment plans were working when i was trying to pay my bill. bank account? told me my information was wrong. credit/debit? the stupid kubra payment link never loaded. auto pay? same as bank account. so i decide to talk to the AUTOMATED ROBOT to pay but guess what? after spending 5 minutes putting all the numbers in the ROBOT told me that they were closed???? didnt realize that robots only worked 9-5 and why wouldent it just tell me that before wasting my time? ive never left a review on anything but felt i need to let others know how garbage this app is. seitch providers if you can, if you cant im so sorry ### 1/5 — C+ap *2023-11-20* You’ve managed to take a mediocre B- app and make it a Crapp. it’s gone from bad to worse. What’s this new lineup of accounts? It’s horrible. There was a sample one that looked pretty good what happened to that? It takes forever to get anywhere on this. And the new version is even longer and more difficult. Can’t you simplify it? I have a 10 year old nephew that creates better apps than this. I would think a multibillion dollar company could throw a little money toward this. I really appreciate being able to use the app but it’s getting to be not worth the effort. ### 1/5 — Frustrating *2023-10-24* I have never been more annoyed at an app and website than Xcel Energy. It’s not user friendly. Here’s a story. You have to get the app to initiate auto pay. I help my parents deal with their utilities online. Just recently, Xcel Energy removed the auto payment because my parents changed up their bank account without letting me know. Unfortunately, Xcel Energy didn’t even notify me there was an issue either. Not a big deal but as I went to start up the auto payment again, the app doesn’t have the program link available anymore and it wants to take me to Kupra. That will incur a fee every time I pay through that site. On the app, it basically says bank accounts cant be used to pay for the Xcel account. Just today I googled “kupra xcel energy” to find out what the deal was and as I scrolled down, I saw “ways to pay” and there’s an auto pay option on the page. WOW, it takes me to the app where I can start it again. So we CAN use auto pay still with bank accounts. Why was it not even offered right on the app??? Im pretty sure I clicked everywhereeee on the app/website before to look for the auto pay option and now I finally seeing it after googling a few weeks later? That’s stupid. ### 1/5 — App has not worked for months *2023-09-15* I’ve been using this app since it was born and it has been fine for years. In the recent 4+ months it gives me multiple reasons and continuously states that I have a slow Internet connection which is not true whatsoever. So I’ve had to pay by phone, which is fine. However, this date, I thought I’d give the app a chance once again, to basically have it fail so I called it to pay my bill and now that is failing as well due to “technical difficulties“. At least I got a message when I called this time stating unless it was an emergency to call back instead of initially listening to dead air numerous times earlier this a.m. What is wrong with the app??!! I’ve called regarding this and have never gotten a direct answer for the trouble. Thank you. ### 1/5 — Terrible inconvenient app *2023-09-07* I wish I could give this app a better review. However, it is slow, crashes, and there is no flexibility for scheduling future payments. For example, one month I was on vacation and missed my payment when I got back I wanted to schedule the payment in three days time on my payday. However, the app doesn’t allow this which then in turn, makes you have to go back and open the app on payday to pay the bill. It’s very inconvenient should be a lot easier. I don’t have any other bill that has an app that operates in this way. ### 1/5 — Frustrating and annoying *2023-09-02* Every month when it’s time to pay my bill, there is an error message on the app & website stating that “MyAccount is unavailable at this time and is undergoing maintenance”. This has happened repeatedly and makes paying my bill much more complicated than it should. Today the app surprisingly allowed me to login to my account, and after several unsuccessful attempts to enroll into autopay I’ve been asked to share what I think of the app. Here’s what I think: app interface - great, actual service provided by the app - absolutely terrible ### 1/5 — Quite literally the worst app I’ve ever used from a service provider *2023-09-01* This application is seemingly always down for maintenance. At 11:15AM on a Friday, your app is down for maintenance? If it’s not one thing it’s another with this app: inconvenient maintenance periods, no notifications regarding bills or said maintenance, anyone else remember when Xcel’s app was offline for a whole YEAR?! The load times take AGES. I can see my account information behind the spinning wheel, just let me do my business! Please, for the love of all that is good and holy, develop a worthwhile app—even if it means charging us a little more. ### 1/5 — App is very unwieldy *2023-07-26* I continuously have problems logging into the site, to pay my account balance. Something this simple should be easy, but here we are, in the 21st century in the most technologically advanced nation on the planet, and this obtuse website remains rooted in inadequacy. The ongoing changes and updates have not been very progressive, or effective. I have been a customer for over a decade, and it’s frustrating and an example of poor customer service. Each month, it’s a new challenge, like some brutal video game that can’t be won, or even accessed. ### 1/5 — Problems with app loading *2023-06-29* I have not been able to log into my account through the app in over a month! Supposedly they updated the app a week ago it says but it is still doing the same dumb thing it’s telling me that I’m on a slow network and the app can’t load right now I can’t even log on through a browser without it sending me to this stupid app! There is a reason why this app has terrible reviews because it does not even work how am I supposed to see how much I have to pay if I have gone paperless? A big thumbs down! ### 1/5 — You really shouldn’t ask people to rate *2023-04-22* I’m not sure why you would ask users to rate an app that you put minimal effort into. You obviously don’t care about your users at all. And why would you? It’s not like most of us have a choice in using your services. Since there’s zero need for retention, you put zero effort into this app. You’d think an app for paying bills, at the very least, would have notifications to let users know your bill is due. You can’t even manage that? Automatic bill pay doesn’t even work reliably. Solar energy is going to replace you and I can not wait. Good luck retaining business after decades of not caring. ## Most praised reviews (10 highest-rated) ### 5/5 — Sharing a Review *2023-07-06* I do appreciate this app. I wish I had it all my adult life! It’s never been so easy to pay my bill, therefore, I don’t procrastinate doing so 😁. Remembering the hustle bustle of family life w a husband, 3 children, 3 dogs, a cat, full time job, me in college before I became a teacher, (was in banking prior), and how difficult it was Just to get to the bills! It’s so much easier now. Thank you! I only wish… I could afford it! Now that I’m on my own! Kiddos grown! And I’d love to know about the Savings plans, however, I don’t. Perhaps getting Solar panels is best now? But as for the app, it’s very user friendly. ### 5/5 — Love this App *2023-05-10* I’m 44, so I remember the days of hoofing it to a king soopers, etc, to make an excel payment, or a money order to put in the mail (I had some rough times finance when I was young, so no bank account). In any case, this app and their text reminders have made it so much easier to keep up with my Bill. ### 5/5 — So easy *2023-01-30, version 10.4* I’ve been reading about customers complaining about not getting their bills in the mail Paperless billing and using the app makes keeping up a breeze ### 5/5 — FINALLY!! *2022-12-09, version 10.4* This new app works great! What I hated about the old app was that it always post-dated my payment for, like, weeks in advance…which, if I didn’t notice to change it, often made my payment late. The new app doesn’t do that. It automatically dated the payment for today. Well done!! ### 5/5 — Mobile app is back and much improved *2022-09-28, version 10.4* Thank you for putting some developers and money into the XCEL mobile app This version works much better than the previous I like being able to check my usage, paY my bill, and get every news on the app! ### 5/5 — Seems to work fine *2022-07-16, version 10.4* I downloaded this app and then looked through all the reviews. I almost just deleted it but decided to try it. This seems like a normal basic app. Everything I tried worked just fine. No lagging or frozen screens. My bill and usage history was there. **Developer response:** Thank you for taking the time to share your experience. We're glad the app is working well for you. ### 5/5 — I’m confused with the customer reviews *2022-07-16, version 10.4* I was able to pay smoothly. The experience was easy and resonate the one UI interface between desktop and mobile. May be the alternative scenarios are not addressed as MVP. I haven’t changed the password or updated my bank account. May be they will be a part of future MVP releases. **Developer response:** Thank you for your feedback! We appreciate that you took the time to tell us what's working for you. ### 5/5 — Mobile app *2022-07-11, version 10.4* I have not had any issues with the app loading Information . I would recommend that previous address would stay available as last app for 2 years. ### 5/5 — Works just like old app. *2022-06-14, version 10.3* Not sure the problems other people having. It remembered my log in info and everything… works just fine!! ### 5/5 — Like new interface and simple charts *2022-06-06, version 10.3* Clean and useful information across screens with access to programs to save money. Set up secondary authentication easily. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*