# My-Zong

> Mobile service management, bundle activation, recharge, loans, usage tracking, and entertainment. (iPhone/iPad app by CMPAK LIMITED.)

- Source: https://appshunter.io/ios/app/my-zong/id1141387383 (this page in markdown: same URL + `.md`)
- Developer: [CMPAK LIMITED](https://appshunter.io/developer/1074184308)
- Category: Utilities
- Price: Free
- Rating: 4.40/5 from 1,410 App Store ratings · 245 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 142 MB
- Languages: American English, Chinese (Simplified, China), Urdu
- Released: 2016-09-04
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-zong/id1141387383/reviews.md

## What is My?

My Zong App offers a number of services ranging from creating your very own profile, to browsing a number of bundles and packages categorized as ‘Call,’ ‘SMS,’ and ‘Hybrid’ to help you find what you’re searching for! You can now activate and deactivate your bundles, recharge online if you’ve run out of credit, and get a loan in your time of need with just a click of a button! You’ll come back to the App time and again to check your usage details that are further divided into ‘internet,’ ‘social media,’ ‘on-net mins,’ ‘off-net mins’ and more, keep track of your resources and usage history as well as be aware of which bundles are trending all over Pakistan! My Zong App not only caters to your needs, but offers a great deal in the Entertainment section, and you’ll always be notified when something new and exciting is happening!
 
Here’s a list of all the services and features available on the App 
 
• Create and manage your own Profile
• Choose language: English, Urdu and Chinese
• Check your current balance and its expiry date
• Keep track of bundles you have activated and their usage details
• Recharge and Get a Loan
• Activate from a range of bundles for Prepaid and Postpaid customers
• Activate from a range of bundles for MBB devices and Internet SIMs
• Check Usage history
• Get updates on new bundles that can be accessed through the Notification Tab
• Shop online for 4G mobiles & MBB devices
• Access Entertainment including Online TV, Theatre & and Games
• Fill out a range of Feedback surveys catered to your needs
• Customer support channels e.g. Facebook, Twitter and Live Chat 24/7
• Video tutorials, FAQs and Zong Helpline

## Key features

- Profile management
- Bundle browsing and activation
- Online recharge and loans
- Usage tracking
- Entertainment section
- Customer support access

## What do users think of My?

Overall sentiment: negative

**Pros**

- 🚀 Great app for Zong users
- 👍 Good deals and bundles
- 👍 Smooth and easy to use
- 👍 Best network in Pakistan

**Cons**

- 🐛 Buggy interface with information not loading
- 🐛 App crashes and freezes
- 🐛 Connectivity issues and slow internet
- 🐛 Unreliable service and poor customer support
- 🐛 Hidden charges and deductions from account
- 🐛 Useless app with basic features missing

**Commonly reported bugs**

- App crashes on iPhone 14 and newer devices
- Login and activation issues with SMS not received
- Incorrect package activation and balance deductions
- Inability to view account details and usage history

**Most requested features**

- Add widgets to show remaining data/minutes/SMS
- Improve user interface and experience
- Provide better internet coverage and speed
- Introduce more digital and self-service features
- Fix bugs and stability issues in the app

## Recent user reviews (10 of 245)

All indexed reviews: https://appshunter.io/ios/app/my-zong/id1141387383/reviews.md

### 1/5 — Glitched

*2026-08-03, version 5.8.6*

Can you please make this app a bit smoother and glitch free? i cannot login to my account now

### 5/5 — Saffu

*2026-08-02, version 5.8.5*

Very good reliable network. Very happy with service thanks

### 1/5 — Login ERROR!

*2026-07-16, version 5.8.4*

CAN THIS COMPANY PLEASE JUST FIX THE LOGIN ERROR BUG, Automatically Logs out, too many requests, etc etc…. 
You can bring in z coins and all kinds of BS but not fix the MOST IMPORTANT/CRITICAL PROBLEM WITH THE APP!!!

### 1/5 — Net

*2026-05-06, version 5.8.1*

Internet is bad

### 5/5 — Dear Zong Team,

*2026-01-22, version 5.7.9*

I would like to share a suggestion regarding eSIM services and customer convenience.

It would be extremely useful if Zong could introduce a feature in the My Zong App that allows customers to convert their physical SIM into an eSIM directly, without visiting a franchise or collecting a physical QR code.

Many global telecom operators already provide in-app or online SIM to eSIM conversion, making the process fast, secure, and fully digital. Adding this feature would significantly improve the user experience, especially for customers using modern smartphones and eSIM-only or dual-SIM devices.

Benefits of this feature include:

- Greater customer convenience and time savings
- Reduced load on Zong franchises and customer service centers
- Better support for eSIM and future smartphone technologies
- Stronger positioning of Zong as a digital-first and innovative network

Customer verification can still be handled securely via OTP, CNIC verification, or biometric methods within the app.

I believe this enhancement would be highly appreciated by Zong users and would strengthen Zong’s digital ecosystem.

Thank you for your time and consideration.

Kind regards,
Abdullah

### 2/5 — Internet sim data pack is not loading

*2026-01-17, version 5.7.8*

Please guide

### 5/5 — Review

*2025-12-17, version 5.7.7*

Great app for Zong users.

### 1/5 — Good app missing e features

*2025-11-17, version 5.7.7*

Kindly provide physical sim to eSIM service via app also and introduce and go more digital.

### 5/5 — Zong

*2025-10-03, version 5.7.4*

Good app

### 5/5 — Bundles

*2025-10-02, version 5.7.4*

It’s an amazing deals gives😍

## Frequently asked questions about My

### What does the My-Zong App do?

The My-Zong App allows users to manage their mobile services. This includes creating a profile, browsing and activating various call, SMS, and hybrid bundles, recharging their account, and accessing loans. It also provides detailed usage tracking for internet, social media, and call minutes.

### What are the key features of the My-Zong App?

Key features include profile management, bundle activation for prepaid and postpaid customers, online recharge and loan services, detailed usage history tracking, access to entertainment content like Online TV and games, and 24/7 customer support channels. Users can also shop for 4G mobiles and MBB devices.

### Is the My-Zong App free to use?

Yes, the My-Zong App is free to download and use. The provided description does not mention any costs associated with the app itself, nor does it indicate any in-app purchases or advertisements.

### What are the common use cases for the My-Zong App?

Common use cases include easily finding and activating mobile bundles tailored to specific needs (calls, SMS, data), checking current balance and expiry dates, recharging credit when low, and quickly getting a loan if needed. Users also utilize it to monitor their data and call usage history and stay updated on trending bundles.

### What languages does the My-Zong App support?

The My-Zong App supports multiple languages to cater to a wider user base. Users can choose their preferred language from English, Urdu, and Chinese, making it accessible for different linguistic preferences.

## Version history (last 5 releases)

### 5.8.8 — 2026-08-12

- Scan Raast QR from Z Wallet & pay your bills on the go!
- Minor fixes and enhancements.

### 5.8.7 — 2026-08-11

- Scan Raast QR from Z Wallet & pay your bills on the go!
- Minor fixes and enhancements.

### 5.8.6 — 2026-08-02

- Scan Raast QR from Z Wallet & pay your bills on the go!
- Minor fixes and enhancements.

### 5.8.5 — 2026-08-01

Scan Raast QR from Z Wallet & pay your bills on the go!

### 5.8.4 — 2026-06-02

- Z Loyal – Earn Coins & Get exciting rewards
- Z Wallet – Money Transfer, Bill Payments and Shop
- Minor fixes

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## More apps by CMPAK LIMITED

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All apps by CMPAK LIMITED: https://appshunter.io/developer/1074184308

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*