# My-Zong — user reviews > 245 indexed App Store user reviews of My by Zong China Mobile Company Pakistan, rated 4.40/5 from 1,425 ratings. - Source: https://appshunter.io/ios/app/my-zong/id1141387383/reviews - App overview in markdown: https://appshunter.io/ios/app/my-zong/id1141387383.md - Rating breakdown: 5★ 1,118 · 4★ 106 · 3★ 35 · 2★ 30 · 1★ 136 ## What do users think of My? Overall sentiment: negative **Pros** - 🚀 Great app for Zong users - 👍 Good deals and bundles - 👍 Smooth and easy to use - 👍 Best network in Pakistan **Cons** - 🐛 Buggy interface with information not loading - 🐛 App crashes and freezes - 🐛 Connectivity issues and slow internet - 🐛 Unreliable service and poor customer support - 🐛 Hidden charges and deductions from account - 🐛 Useless app with basic features missing **Commonly reported bugs** - App crashes on iPhone 14 and newer devices - Login and activation issues with SMS not received - Incorrect package activation and balance deductions - Inability to view account details and usage history **Most requested features** - Add widgets to show remaining data/minutes/SMS - Improve user interface and experience - Provide better internet coverage and speed - Introduce more digital and self-service features - Fix bugs and stability issues in the app ## Newest reviews (10 of 245) ### 2/5 — Internet sim data pack is not loading *2026-01-17, version 5.7.8* Please guide ### 3/5 — Zong *2025-09-27, version 5.7.4* That’s good we can make everything and very easy ### 4/5 — Mr.Kh. Rahman *2025-08-05, version 5.7.2* Poor connectivity ### 3/5 — Informative but very buggy *2025-03-22, version 5.7.1* Buggy interface with information not really loading around 25% of the time. Overall ease of use can also be improved ### 4/5 — Widgets *2025-01-15, version 5.7.1* Everything is fine just add widgets ### 5/5 — Zong Mbb *2024-12-31, version 5.7.1* I am using zong mbb since 6months and i am satisfied with there broadband services ### 1/5 — 3rd class *2024-12-03, version 5.7.0* Bakwas internet coverage Third class speed ### 1/5 — AVOID *2024-11-17, version 5.7.0* Robbed me of my money 4 times! Must have spent at least £30 which is close to 10 000PKR. Shambles of a service Avoid using! Go far Jazz far better👍 ### 1/5 — Worst 4G services *2024-10-14, version 5.6.8* Zong 4G has gone worse lately, almost no internet conectivity specially in Clifton areas ### 1/5 — Useless app *2024-09-10, version 5.6.8* The most useless network and app I ever used of networks!!! Plz make it useful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitched *2026-08-03, version 5.8.6* Can you please make this app a bit smoother and glitch free? i cannot login to my account now ### 1/5 — Login ERROR! *2026-07-16, version 5.8.4* CAN THIS COMPANY PLEASE JUST FIX THE LOGIN ERROR BUG, Automatically Logs out, too many requests, etc etc…. You can bring in z coins and all kinds of BS but not fix the MOST IMPORTANT/CRITICAL PROBLEM WITH THE APP!!! ### 1/5 — Net *2026-05-06, version 5.8.1* Internet is bad ### 1/5 — Good app missing e features *2025-11-17, version 5.7.7* Kindly provide physical sim to eSIM service via app also and introduce and go more digital. ### 1/5 — Terrible *2025-09-10, version 5.7.4* Avoid Zong like the plague get jazz instead ### 1/5 — hackers *2025-08-13, version 5.7.2* 💓👨‍💼©️©️©️😄❤️🏇🏽💹💹🏙️🍆🍆🍆🍎🍎🍎🍆🕴🏾🕴🏾🍎™️™️🌲👏😂👏👔😂📟😂 ### 1/5 — One of the worst network *2025-06-19, version 5.7.1* To be honest in the beginning, the Zong network was very nice. It was so fast but now the Zong network is the most worst network in my area. There is no 4G there is nothing is the worst network. Do not use Zong anymore guys. ### 1/5 — Bad signal *2025-04-19, version 5.7.1* please fix the bad network, how can consumers be happy if the network offered is so bad and not conducive ### 1/5 — Not user friendly *2025-03-15, version 5.7.1* Not user friendly while PIN entry ### 1/5 — Useless App *2024-12-03, version 5.7.0* I tried to charge my phone number from bank card for a package. My money got deducted and nothing happened in the app. When I recharged it from internet banking it worked. Now my recharge is stuck with them. ## Most praised reviews (10 highest-rated) ### 5/5 — Saffu *2026-08-02, version 5.8.5* Very good reliable network. Very happy with service thanks ### 5/5 — Dear Zong Team, *2026-01-22, version 5.7.9* I would like to share a suggestion regarding eSIM services and customer convenience. It would be extremely useful if Zong could introduce a feature in the My Zong App that allows customers to convert their physical SIM into an eSIM directly, without visiting a franchise or collecting a physical QR code. Many global telecom operators already provide in-app or online SIM to eSIM conversion, making the process fast, secure, and fully digital. Adding this feature would significantly improve the user experience, especially for customers using modern smartphones and eSIM-only or dual-SIM devices. Benefits of this feature include: - Greater customer convenience and time savings - Reduced load on Zong franchises and customer service centers - Better support for eSIM and future smartphone technologies - Stronger positioning of Zong as a digital-first and innovative network Customer verification can still be handled securely via OTP, CNIC verification, or biometric methods within the app. I believe this enhancement would be highly appreciated by Zong users and would strengthen Zong’s digital ecosystem. Thank you for your time and consideration. Kind regards, Abdullah ### 5/5 — Review *2025-12-17, version 5.7.7* Great app for Zong users. ### 5/5 — Zong *2025-10-03, version 5.7.4* Good app ### 5/5 — Bundles *2025-10-02, version 5.7.4* It’s an amazing deals gives😍 ### 5/5 — soo cool *2025-08-21, version 5.7.2* best network ever ### 5/5 — Good Stuff *2025-07-02, version 5.7.1* Very Good Stuff ### 5/5 — 5 Star Facility *2025-06-27, version 5.7.1* This app is very useful, thumbs up ### 5/5 — Smoth😴 *2025-06-14, version 5.7.1* Better ### 5/5 — Greatest Service of Pakistan *2025-02-17* the Only Greatest Network of Pakistan..amazingly marvellous services in every aspect...love u Zong --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*