# My247 — Contact 24\|7 Home Rescue > Mobile app for managing home rescue services, claims, and cover plans. (iPhone/iPad app by 247 LABS LIMITED.) - Source: https://appshunter.io/ios/app/my247/id1320866280 (this page in markdown: same URL + `.md`) - Developer: [247 LABS LIMITED](https://appshunter.io/developer/1320866279) - Category: Lifestyle - Price: Free - Age rating: 4+ - Requires: iOS 15.0 · 12 MB - Languages: English - Released: 2019-01-14 - Data updated: 2026-07-15 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my247/id1320866280/reviews.md ## What is My247? 24|7 Home Rescue app for iOS is designed to let customers get help, make a claim, complete your eligibility, book a service and use their cover from the convenience of their smartphone. My247 app is free to download and keep the app stored on your smartphone for extra peace of mind and should something go wrong, you can view your cover plan coverage, make a claim, book a service, complete your eligibility and call us directly in just a few clicks. With 24|7 Home Rescue app you can: • View your product details • Make a claim • Call us in one click • Book a service • See our latest offers • Complete your eligibility • Keep all your document in one place • Unique MOT reminder service • Track your car, engine health and much more with CARLO How to login? Once downloaded, you'll be able to link your 24|7 Home Rescue account by entering your reference number and surname. Having a problems with My247 app? If you’re having problems using the app or want to give us some feedback visit https://www.247homerescue.co.uk/new-contact/ Please include: • A brief description of the problem • Which device and version of the operating system you’re using Who can use the app? - Customers who hold one or more active cover plan with us - If you have multiple products through 24|7 Home Rescue and can't see them all when you're logged into the app, you can try logging in with your individual policy numbers to see them all. ## Key features - View cover plan coverage - Make a claim - Book a service - Access documents - One-click calling - MOT reminder service - Track car health (CARLO) ## Recent user reviews (10 of 35) All indexed reviews: https://appshunter.io/ios/app/my247/id1320866280/reviews.md ### 1/5 — Rubbish *2026-07-02, version 2.0* I haven’t got a clue what the app is like once logged in because it won’t let me log in. ### 1/5 — Needs a revamp *2026-05-20, version 2.0* Just taken out a 12 month policy so thought I’d install this app. It is constantly asking for my login info and 404 faults keep flashing when you try to access the rewards page. Don’t bother downloading it! ### 1/5 — Horrendous app *2026-01-10, version 2.0* Dear lord. I got this app to try and remove the headache of getting through their hotlines. After having a light switch spark and knock out my lights, I was put down as an emergency. Few hours later they called me and said I needed to wait up to 24 hours for someone to come to me. No timeframe except for 8am to 6pm. Went to book a boiler service on the app. They’ve decided it needs to be done in September. My boiler service is due in February. Can’t book on the app after logging in twice as all their ‘dates’ for 5 months are booked. Something doesn’t seem right with this company. Will absolutely not renew with them ### 1/5 — Don’t bother *2025-07-25, version 2.0* This app is the worst, and the website isn’t much better. ### 1/5 — No idea how this passed review *2025-01-29, version 2.0* I have no idea how this app passed Apples strict review process, it doesn't follow any design protocols that Apple set out and half of the screen when logged in is obscured by the terrible windows phone (if windows phone was launched in 1998) style icons. The chat bot isn't a chat bot and is a pre-defined route for every option, it sends you to links that are dead and kills the chat once it thinks it has answered the question (it has not). ### 1/5 — App is worse than their service *2025-01-18, version 2.0* The dashboard page is broken with a menu hidden behind the icons. There is no account page as mentioned in the cancellation details of their email. ### 5/5 — Great service *2025-01-16, version 2.0* I took a service agreement with 24/7 which started on the 21st December it was a lot cheaper than my renewal price with British Gas. I was sceptical but since I’ve had two issues with a leaking pipe under the sink and a boiler breakdown they both issues resolved to a very high standard I am pleased to got this policy. Their response has been perfect having a better response time than British Gas. ### 1/5 — Terrible *2025-01-13, version 2.0* The app is shockingly bad, hard to negotiate to the point of giving up and calling. Then it gets worse! Automatic system is prolonged and that is if it doesn’t hand up on you. If you do get through the staff are fixated on selling you the maximum they can. Honestly avoid. ### 1/5 — Terrible App *2025-01-12, version 2.0* App is terrible it’s just a web wrapper to the website and is so slow to use the login screen is the only decent part of the app as it’s smooth and fast once in page doesn’t render well and it’s not user friendly imo it’s need a complete rethink and started again ### 1/5 — Can’t access my account *2024-08-10, version 2.0* The opening page of this app allows me to enter my credentials but then takes me to a page where it advises that the credentials are incorrect - but doesn’t allow any amendment of the details. Can’t use it. ## Frequently asked questions about My247 ### What does the My247 app do? The My247 app allows customers to manage their 24|7 Home Rescue services from their smartphone. You can view your cover plan, make a claim, book a service, and keep all your important documents in one place. ### What are the key features of the My247 app? Key features include viewing your product details, making a claim, booking a service, calling support in one click, seeing offers, completing eligibility, storing documents, receiving MOT reminders, and tracking car health with CARLO. ### Is the My247 app free to use? Yes, the My247 app is free to download and use. There are no costs associated with keeping the app stored on your smartphone for easy access to your home rescue services. ### Who can use the My247 app? The app is designed for customers who hold one or more active cover plans with 24|7 Home Rescue. If you have multiple products, you may need to log in with individual policy numbers to see them all. ### How do I log in to the My247 app? After downloading the app, you can link your 24|7 Home Rescue account by entering your reference number and surname. This will allow you to access your policy details and services. ## Version history (last 5 releases) ### My247 (2.1) — 2026-07-06 This week, we've addressed several bugs and performance issues. ### 2.0 — 2023-12-01 This week, we've addressed several bugs and performance issues. ### 1.4.6 — 2020-05-16 * removing Pincode for signing in. Making it easier for users to login. ### 1.4.3 — 2019-04-11 New CARLO features and performance enhancements ### 1.3.0 — 2018-12-28 Amazing new feature for car analytics, improved notifications, business and personal trips marking and much more. ## Apps similar to My247 | App | Rating | Price | Category | | --- | --- | --- | --- | | [BOXT](https://appshunter.io/ios/app/boxt/id1623854865) | — | Free | Lifestyle | | [RMG Living](https://appshunter.io/ios/app/rmg-living/id6467216737) | — | Free | Lifestyle | | [Sky Smart Home](https://appshunter.io/ios/app/sky-smart-home/id1643672580) | 4.0 (2) | Free | Lifestyle | | [PawSquad - Vet in your Pocket](https://appshunter.io/ios/app/pawsquad-vet-in-your-pocket/id1100066514) | 4.3 (7) | Free | Lifestyle | | [Waves Car Wash](https://appshunter.io/ios/app/waves-car-wash/id1423091850) | — | Free | Lifestyle | ## Related topics [my247](https://appshunter.io/ios/topics/my247) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-15.*