# My311 > Report and track municipal non-emergency requests and issues. (iPhone/iPad app by Tyler Technologies, Inc.) - Source: https://appshunter.io/ios/app/my311/id1445418916 (this page in markdown: same URL + `.md`) - Developer: [Tyler Technologies, Inc](https://appshunter.io/developer/723747024) - Category: Business - Price: Free - Rating: 1.00/5 from 21 App Store ratings · 14 written reviews indexed - Age rating: 4+ - Requires: iOS 9.0 · 48 MB - Released: 2019-07-01 - Data updated: 2026-08-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my311/id1445418916/reviews.md ## What is My311? The My311™ app for iPhone is a gateway to your town’s non-emergency requests management system. My311 allows you to report and track issues that you notice, or make requests of the municipality. The app may also provide convenient access to your town’s Twitter, Facebook, or Instagram feed for up to the minute reports. My311 is only available to communities that use Tyler 311, and have chosen to allow this app. If your community is not listed, ask your town if they use Tyler 311, and if so, to have their community listed as a participant within the app. My311 was previously Click2Report. ## Key features - Report non-emergency issues - Track request status - Make municipal requests - Access town social media feeds - Community participation required ## Recent user reviews (10 of 14) All indexed reviews: https://appshunter.io/ios/app/my311/id1445418916/reviews.md ### 1/5 — Not functioning *2022-03-31* Download the app, go through the introduction then you can pic your city and you can’t access the app. Useless waste of time. ### 1/5 — It doesn’t work *2022-03-02* Cannot get past the tutorial. Don’t even bother to download this APP! ### 1/5 — Don’t bother. *2021-12-18* Crashes before you can even get started. Judging by the other reviews, this app is trash. No updates in more than a year and no responses from the developers. Do not recommend. ### 1/5 — Crashes *2021-04-03* Crashes when you get to the part to select city.... ### 1/5 — My311 *2021-02-27* This app closes out before you can register. ### 1/5 — My311 *2020-11-26* I went through this app 5 times. Each time it lets you click on each screen to answer the question. When the last screen asks for the city it closes without letting you type in the city. So frustrating. ### 1/5 — App want run *2020-10-18* Ran app on my iPhone X with iOS 13 and it goes through a few questions then app unloads and goes back to my home screen. Don’t recommend it. ### 1/5 — Doesn’t work *2020-10-08* Crashes doesn’t work at all. ### 1/5 — App doesn’t work *2020-08-11* Tried to select my city and get an error message. ### 1/5 — Garbage! *2020-07-22* Tried to select my City and it errors out. Online submission form does not work either. Way to go! ## Frequently asked questions about My311 ### What is My311? My311 is a mobile application that allows users to report and track non-emergency issues and requests within their municipality. It provides a direct channel to local government services for community members. ### Is My311 available in my town? My311 is only available for communities that use Tyler 311 and have opted to enable the app. If your community is not listed, you can inquire with your town about their participation in the Tyler 311 system. ### What devices does My311 support? My311 is currently supported on iPhone and iPod devices, as indicated by its availability for iOS. ### What is the age rating for My311? My311 has an age rating of 4+, making it suitable for a wide range of users. ### How often is My311 updated? The latest version of My311 is 1.1.3, which was last updated on May 18, 2020. This indicates a past update cycle, and users may wish to check for newer releases. ### What are the main benefits of using My311? The primary benefit of My311 is its ability to streamline communication between residents and their local government for non-emergency matters, allowing for efficient reporting and tracking of issues. ### Does My311 have ads? No, My311 does not contain advertisements. The app is free to use and does not display any promotional content. ### What was My311 called before? My311 was previously known as Click2Report. This name change reflects its integration with the broader Tyler 311 system. ## Version history (last 5 releases) ### 1.1.3 — 2020-05-18 - Handle filtering on new Request statuses ### 1.1.2 — 2020-01-20 - Updated message when device submitting new request is blocked - Fixed navigation issue when leaving Contacts page ### 1.1.1 — 2019-11-19 - Minor bug fixes ### 1.1 — 2019-10-04 Added: - 911 disclaimer - Ability to upload video to request - Ability to block specific devices from submitting requests (stops spamming) ### 1.0.4 — 2019-09-15 - Redesigned the enter incident details screen ## Apps similar to My311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [RingCentral](https://appshunter.io/ios/app/ringcentral/id715886894) | 4.8 (75,997) | Free | Business | | [UniFi Access](https://appshunter.io/ios/app/unifi-access/id1578429007) | 4.9 (4,586) | Free | Business | ## More apps by Tyler Technologies, Inc - [Fleetvision Work Orders](https://appshunter.io/ios/app/fleetvision-work-orders/id723747021) - [Tyler SIS Student 360](https://appshunter.io/ios/app/tyler-sis-student-360/id972117000) - [Versatrans My Stop](https://appshunter.io/ios/app/versatrans-my-stop/id977300092) - [Click2Report](https://appshunter.io/ios/app/click2report/id1003843187) - [Munis MyWork](https://appshunter.io/ios/app/munis-mywork/id1014497308) - [Incode Mobile Service Orders](https://appshunter.io/ios/app/incode-mobile-service-orders/id1046967890) All apps by Tyler Technologies, Inc: https://appshunter.io/developer/723747024 ## Related topics [my311app](https://appshunter.io/ios/topics/my311app) · [tyler munis](https://appshunter.io/ios/topics/tyler-munis) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*