# MyADT — Manage your ADT account

> Mobile application for managing ADT security account information and services. (iPhone/iPad app by ADT Fire and Security plc.)

- Source: https://appshunter.io/ios/app/myadt/id1567917160 (this page in markdown: same URL + `.md`)
- Developer: [ADT Fire and Security plc](https://appshunter.io/developer/966906731)
- Category: Business, Social Networking
- Price: Free
- Rating: 1.22/5 from 158 App Store ratings · 95 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 130 MB
- Languages: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Indonesian and 16 more
- Released: 2021-09-22
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myadt/id1567917160/reviews.md

## What is MyADT?

With MyADT you get instant and secure access to your account information. It’s completely personalised to you and with everything now in one place it couldn’t be easier to get what you need, when you need it, without the need to call or email. 

Key Features:
•	View and manage account details
•	View and update keyholder information 
•	Book and manage engineer visits
•	Book routine inspections 
•	Log faults 
•	Access support and help material for getting the best out of your security or troubleshooting

MyADT is designed to give you access to your account and contract information and not to control the operation of your system. It has been developed to ensure a smoother customer experience. If you already use the ADT Smart Services app to manage, set, unset your smart security system this will not change.

## Key features

- View and manage account details
- Update keyholder information
- Book and manage engineer visits
- Book routine inspections
- Log faults
- Access support and help material

## Recent user reviews (10 of 95)

All indexed reviews: https://appshunter.io/ios/app/myadt/id1567917160/reviews.md

### 1/5 — USA Country NOT Supported

*2026-03-22, version 260.001*

It only offers me two country (UK & Ireland) selection which neither do I dwell in so it prevents me from using the application. 

3/22/2026 Update
Called and they said APPLICATION is not supported for US customers.
US customers has to use website.

### 1/5 — Terrible

*2026-03-19, version 260.001*

Don’t bother. Just like the (so-called gold) service from ADT, this just doesn’t do anything you want it to. Deleted (wish I could say the same for the company)

### 1/5 — Useless

*2026-03-13, version 258.010*

We use my adt.com to manage approximately 20 different locations currently unable to add emergency contacts on the website so tech-support direct me to this app. This app will not let me log on with the credentials that we’ve been using. I can’t change the credentials because our accounting department also uses the same account to pay the bills
I would give it a -5 stars if that was possible

### 1/5 — ADT no longer uses an app

*2026-03-12, version 258.010*

This MyADT app needs to be removed from the App Store. After chatting with an ADT agent about login issues, I was informed that ADT no longer uses the app.

### 1/5 — Does not work

*2026-02-21, version 258.010*

Unable to login using valid username & password which works on MyADT.com

### 1/5 — No Go

*2026-02-14, version 258.010*

Cannot use user id & password to access this. Also, this is an uk site.

### 1/5 — Only 2 countries!?

*2026-02-10, version 258.010*

Might as well take this off the App Store if I can’t even choose my country.

### 1/5 — Does not work

*2026-01-30, version 258.010*

I can’t log into this app but I can log in on the web! Why is that

### 1/5 — Horrible service

*2026-01-28, version 258.010*

Long time ADT customer. Can’t access account or get assistance through Chat with An Agent.

### 1/5 — Not able to login

*2026-01-21*

App says my username/passcode are incorrect but I’m able to login on computer browser. When I tried to change the password, I never got email to reset. Scratch app and start afresh if you can’t fix this

## Frequently asked questions about MyADT

### What can I do with the MyADT app?

The MyADT app allows you to securely access and manage your ADT account information. You can view and update your personal details, manage keyholder information, book and manage engineer visits and routine inspections, log system faults, and access support materials.

### Does the MyADT app control my security system?

No, the MyADT app is designed to provide access to your account and contract information. It does not control the operation of your security system, such as setting or unsetting alarms. For system control, you would use the ADT Smart Services app if applicable.

### Is the MyADT app free to use?

Yes, the MyADT app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided information.

### Who is the MyADT app for?

This app is intended for existing ADT customers who want a convenient way to manage their account details, schedule services, and access support resources directly from their mobile device.

### What if I need help with my security system?

The MyADT app provides access to support and help material that can assist you with getting the best out of your security system or troubleshooting common issues. This aims to reduce the need to call or email for assistance.

## Version history (last 5 releases)

### 260.010 — 2026-06-03

We updated the app with the latest features, bug fixes, and performance improvements.

### 260.001 — 2026-03-19

We updated the app with the latest features, bug fixes, and performance improvements.

### 258.010 — 2025-11-21

We updated the app with the latest features, bug fixes, and performance improvements.

### 256.000 — 2025-07-01

We updated the app with the latest features, bug fixes, and performance improvements.

### 14.010 — 2025-05-08

We updated the app with the latest features, bug fixes, and performance improvements.

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## More apps by ADT Fire and Security plc

- [ADT Smart Services](https://appshunter.io/ios/app/adt-smart-services/id1478425347)

All apps by ADT Fire and Security plc: https://appshunter.io/developer/966906731

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*