# MyADT — user reviews > 95 indexed App Store user reviews of MyADT by ADT Fire and Security plc, rated 1.22/5 from 158 ratings. - Source: https://appshunter.io/ios/app/myadt/id1567917160/reviews - App overview in markdown: https://appshunter.io/ios/app/myadt/id1567917160.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 137 ## Newest reviews (20 of 95) ### 1/5 — Nope *2026-01-12, version 258.010* Maybe cause it wants uk or ireland? Doesn’t login Back to the web ### 1/5 — Would have given zero stars if I could! *2026-01-02* The worst ! I concur with all the other reviews I can’t log into my account! I’ve wasted soo much time attempting to access. Completely useless! ### 1/5 — This app suck!!! *2025-12-28, version 258.010* I’m about to drop ADT completely. You call them on the phone and you transfer to India!!! The app don’t work and I want to talk to person in USA!!! ### 1/5 — Easily the worst designed app *2025-12-16, version 258.010* This app NEVER works. Constant buffering regardless of signal strength, options don’t work. The website isn’t any better ### 1/5 — App not useable *2025-12-15, version 258.010* This isn’t an update it’s a complete mess. I’m unable to login to my account and YES I know what my username and password is…it works on my laptop. I even tried to register again…choose my country..NO…my only option was United Kingdom and Ireland. I much prefer to handle my account on my phone but I guess that’s not going to happen any longer unless this “app” is fixed ### 1/5 — Flakey buggy app *2025-11-20, version 256.000* Like most of ADT app deliveries it’s full of bugs. For instance the radio buttons don’t work to make a booking and I see this has been raised in August so clearly neither ADT or the developers care or do any aspect of testing before release. ### 1/5 — Rubbish App *2025-11-19, version 256.000* I have never been able to get this app to work for booking an inspection. You need to get it working properly. I am beginning to think you are not interested in domestic security. Based on the difficulty of contacting you via this app I would not be recommending your services. Poor show. ### 1/5 — Stacey Monroe *2025-11-07, version 256.000* Can not login on app. I can login on my browser. Please correct this issue ### 1/5 — Can’t log in *2025-11-01, version 256.000* Tried logging in with my credentials and it will not let me. ### 1/5 — Can’t log in to my account *2025-10-15* I don’t know what happened. This app no longer lets me log in to my account. Looks like everyone is having this same issue. Is this app truly associated with ADT? Seems suspicious. ### 1/5 — Can’t access account *2025-10-03* Like another user, I cannot access my account. My user name and password work fine on my computer, but the app does not recognize them. App is worthless if it cannot be accessed. Please fix. ### 1/5 — Absolute rubbish *2025-09-26, version 256.000* Despite having correct login details you cannot logon. Simply go round in circles complete waste of time. ### 1/5 — Can’t login *2025-09-14, version 256.000* Bad App!! ### 1/5 — Please fix MyADT app *2025-09-05, version 256.000* Unable to access myADT despite successfully changing my password several times. Chat customer service representative help was not sufficient. ### 1/5 — Terrible App *2025-08-30* I tried this so I don’t have to login on my laptop, and it said my password was wrong. I tried resetting the password and never got the reset email even after 5 tries. I know my password by heart so it should have worked in. The first place. Terrible app. Now I see why it only gets one star. ### 1/5 — Not working *2025-08-28* I purchased a new phone and can no longer log into this app and check my billing info or buy products. This is very disappointing. ### 1/5 — TRASH APP!!!! *2025-08-27, version 256.000* If I could give it a -0 I would! ### 1/5 — Useless *2025-08-17, version 256.000* Totally useless app. I have NEVER been able to book a routine inspection. It took many hours to even set up the app. Now when trying to login it says I’m blocked and need to contact my system administrator. The administrator for my iPad is, er, me. I have deleted the app. ### 1/5 — Waste of time *2025-08-14* This app has never worked. I have never been able to sign in. I have no trouble signing in on the website. ### 1/5 — MyADT app issue *2025-08-08, version 256.000* This app is connected to the UK and not USA. I have to go to Safari to get correct site! ## Most critical reviews (10 lowest-rated) ### 1/5 — USA Country NOT Supported *2026-03-22, version 260.001* It only offers me two country (UK & Ireland) selection which neither do I dwell in so it prevents me from using the application. 3/22/2026 Update Called and they said APPLICATION is not supported for US customers. US customers has to use website. ### 1/5 — Terrible *2026-03-19, version 260.001* Don’t bother. Just like the (so-called gold) service from ADT, this just doesn’t do anything you want it to. Deleted (wish I could say the same for the company) ### 1/5 — Useless *2026-03-13, version 258.010* We use my adt.com to manage approximately 20 different locations currently unable to add emergency contacts on the website so tech-support direct me to this app. This app will not let me log on with the credentials that we’ve been using. I can’t change the credentials because our accounting department also uses the same account to pay the bills I would give it a -5 stars if that was possible ### 1/5 — ADT no longer uses an app *2026-03-12, version 258.010* This MyADT app needs to be removed from the App Store. After chatting with an ADT agent about login issues, I was informed that ADT no longer uses the app. ### 1/5 — Does not work *2026-02-21, version 258.010* Unable to login using valid username & password which works on MyADT.com ### 1/5 — No Go *2026-02-14, version 258.010* Cannot use user id & password to access this. Also, this is an uk site. ### 1/5 — Only 2 countries!? *2026-02-10, version 258.010* Might as well take this off the App Store if I can’t even choose my country. ### 1/5 — Does not work *2026-01-30, version 258.010* I can’t log into this app but I can log in on the web! Why is that ### 1/5 — Horrible service *2026-01-28, version 258.010* Long time ADT customer. Can’t access account or get assistance through Chat with An Agent. ### 1/5 — Not able to login *2026-01-21* App says my username/passcode are incorrect but I’m able to login on computer browser. When I tried to change the password, I never got email to reset. Scratch app and start afresh if you can’t fix this ## Most praised reviews (4 highest-rated) ### 3/5 — App Dynamics *2024-11-26, version 12.6* In about 20 minutes on the phone with customer service, I learned ‘no App’ any longer, only URL. ADT Control, yes, “MyADT”, no. Type in ‘myadt.com’ using your UN and PW. ### 2/5 — The new app is a bust *2025-07-03, version 256.000* Since ADT change to this updated app I have tried unsuccessfully to get in. The old MyADT was so much easier, ### 2/5 — Returning customer *2024-12-20, version 12.6* I moved property and wanted to continue with adt although I was out of contract adt said they wanted £86 up front then the monitoring would be half price for 6 months then go back up to £37 per month . I asked if they could do a better deal seeing that I have been with them since 2008 they said no. I feel very disappointed with adt as I would have thought they wanted me to continue being a valued customer. ### 2/5 — Low quality design & build *2023-07-11, version 11.4* This App is terrible for ADTs reputation. Amazed that they accepted it. Badly thought out & frustrating for users. Booking an appointment is a frustrating experience with little chance of success. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*