# MyADT — user reviews > 53 indexed App Store user reviews of MyADT by ADT LLC, rated 4.80/5 from 90,255 ratings. - Source: https://appshunter.io/ios/app/myadt/id860107112/reviews - App overview in markdown: https://appshunter.io/ios/app/myadt/id860107112.md - Rating breakdown: 5★ 79,298 · 4★ 8,249 · 3★ 1,968 · 2★ 311 · 1★ 429 ## What do users think of MyADT? Overall sentiment: negative **Pros** - 😊 Great app - 🙏 Excellent customer service - 🔒 Reliable security system - 🤗 Satisfied customers - 🙌 Easy to use **Cons** - 😞 Billing and contract issues - 🐛 Unreliable system and cameras - 💰 Expensive service - 🤯 Poor customer service - 🤔 Misleading information **Commonly reported bugs** - Login issues on iPad - Billing errors and unauthorized charges - Connectivity problems with cameras and sensors **Most requested features** - Perimeter disarm feature - Improved multi-location management - Confirmation of payment acceptance ## Newest reviews (13 of 53) ### 3/5 — Login error *2023-02-21, version 3.5.0* The app is giving me authorization error when i try to login from my iPad despite having the correct email and password. However when I used the MyADT app on my phone I have no issues. What is going on with the IPad version of MyADT. ### 2/5 — Login Isn’t Working *2023-02-19, version 3.5.0* It’s so frustrating! I’m trying to pay a bill and keep getting an error message when I try to login. The app will let me change my password but continues to tell me that my login information is incorrect. Furthermore, I can’t pay online because of the “authorization error” that keeps popping up there. Ya’ll need to get it together. ### 2/5 — ADT company has been a disappointment to me! *2023-01-04, version 3.5.0* ADT has been a great disappointment for me! I have been with these people for 19 years! And they did me an injustice! They took from my bank account twice without permission nearly $300! Which put me in the red in my account, which THE BANK charged me. And to this day they have not satisfied their obligation. If you chose ADT for a alarm service, please be very careful and listen to what they say have them to repeat it several times. I will never trust them again. ### 3/5 — Door camera *2022-11-28, version 3.5.0* We have had you guys our several times and the door bell stainless isn’t working properly along with the outside camera on the garage as far as notifications.. my dogs are better at security right now! I want it fixed and fixed correctly.. we have had your guys install boosters etc and it doesn’t seem to work properly VR Scott Nicholson 101 Kingsfield Ct ### 2/5 — Can’t manage more than one location *2022-09-11, version 3.5.0* I have been an ADT customer for 5 years. I recently added another ADT control system to another location. The older pulse system is still being used at a different location. I manage access through two different apps. The My Control app cannot distinguish between the two different locations which have different email addresses. Trying to manage more than one location is a problem. Otherwise I would give the rating a solid 4 compared to other alarm solutions I have experience with. **Developer response:** ADT PULSE and ADT command are completely different platforms and operating systems therefore cannot be integrated. Our apologies. ### 4/5 — ADT alarm system *2022-04-23, version 3.5.0* Had lots of problems with my system and living in the Saint Louis area it has been very hard to get qualified personnel out to fix problems. I am hoping to buy a new monitor system. ### 3/5 — Need work on my Adt *2022-01-03, version 3.5.0* My ADT is OK it take me so long get hold of customer service I’ve been without my service for several months now and I’m still paying for it when I called customer service they told me to take 48 hours for someone to come to my house but it’s been a month nobody got here yet someone supposed to be here today between 12 and four I hope they come so we can get this problem solved if not I’m going to cancel my service which I want to keep what I’m tired of paying you guys and I have no service sincerely David Dysart happy New Year’s and have a blessed day **Developer response:** Hello. We are sorry to hear of your experience, and we will be happy to assist you. Could you please email us the full address and telephone number associate with your account along with a copy of your review to alwaysthere@adt.com. Thank you! ### 4/5 — Great *2021-12-28, version 3.5.0* The app is great. The only change I would like to see is for it to show that my payment was accepted after I pay the bill, just for confirmation instead of going to my email. ### 3/5 — Perimeter disarm feature needed *2021-12-09, version 3.5.0* I can only guess that there is no perimeter disarm feature due to security concerns/issues, but I would like to have that functionality. If we can perimeter arm the system through the app, then perimeter disarm is obvious available. ### 4/5 — Service the system *2021-10-31, version 3.4.1* It would be nice to havre a person to come out to service my system as they told me they would instead of of just sending the new parts in the mail and expecting me to take the wires out and reword it back in. ### 2/5 — Outdated System *2021-06-11, version 3.4.1* I gave a low score, because I had a technician come out to service and check my system. The system is 4 years old, the technician was unable to service my alarm, he stated it was outdated. I have a low battery in one of my sensors which he could not change or service. ### 4/5 — Problem *2021-04-25, version 3.4.1* My only problem with ADT is that we continue to have a problem with the sensor in the garage it constantly trips the alarm it does not make the alarm go off it only makes it beep we have changed the battery nothing seems to work for long ### 2/5 — My camera is not working! *2021-01-04, version 3.4.1* I called ADT for service because my camera stopped working in October 2020. No one could come out to service my system, because of COVID. I have tried multiple times to reset and reconnect the system and this is what I reported to them. I paid for the equipment and now all I have is a doorbell and no camera to see whose at my door. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst business ever *2023-09-05* I don’t recommend ADT to nobody they are scam artist tell you have no contract turn it in if you don’t need it then turn around and say you signed a contract and you’re stuck unless you break contract to pay $400 wow I don’t even know how it’s legal to tell people no contract and advertise no contract on the commercials which is why we called them and then tell you oh no you signed a contract if you break it is $400 so unless somebody plans on keeping this forever I would recommend not using them in their 24 hour monitoring is garbage their cameras are garbage they don’t even see 2 feet in front of them you have to literally be waving your arms in front of the camera for it to even work I acted like I was breaking in my window it caught nothing on camera it’s a scam and trash I recommend any other security services than ADT everybody beware make sure you know what you’re signing even if they say no contract there is. And when you tell them to stop taking payment out of your bank they don’t you will have to change your bank card. This is the worst business out there and to do this to people on a fixed income adt should be ashamed of themselves smh garbage people **Developer response:** Hello. We are so sorry for this negative experience. Please reach out to us at 1-800-238-2727 so we can help address these concerns with the camera or arrange for a service tech if needed. Thank you. ### 1/5 — Worst business ever *2023-08-25* I don’t recommend ADT to nobody they are scam artist tell you have no contract turn it in if you don’t need it then turn around and say you signed a contract and you’re stuck unless you break contract to pay $400 wow I don’t even know how it’s legal to tell people no contract and advertise no contract on the commercials which is why we called them and then tell you oh no you signed a contract if you break it is $400 so unless somebody plans on keeping this forever I would recommend not using them in their 24 hour monitoring is garbage their cameras are garbage they don’t even see 2 feet in front of them you have to literally be waving your arms in front of the camera for it to even work I acted like I was breaking in my window it caught nothing on camera it’s a scam and trash I recommend any other security services than ADT everybody beware make sure you know what you’re signing even if they say no contract there is **Developer response:** Hello. We are so sorry for this negative experience. Please reach out to us at 1-800-238-2727 so we can help address these concerns with the camera or arrange for a service tech if needed. Thank you. ### 1/5 — Don’t do reoccurring billing *2022-11-11, version 3.5.0* Made the mistake of getting this service when we moved into our new house.. signed a 3 year contract and started doing reoccurring billing.. after a year of doing it I decided to stop letting them charge my credit card and removed it. They have charged my credit card for the past 4 months without my permission.. this seems to be a common thing with this company they will keep charging a card even when you take the card off.. one year and 7 months can’t go fast enough. Have already started looking at other companies to go with once my contract is up.. also too they just upped my bill even though I signed a contract for a set price for 3 years but you call customer service to sit on hold and get told you will get a call back 90 minutes.. thank god it’s not an emergency because your house will completely robbed before you can talk to anyone.. **Developer response:** Please contact us at 1 800 238 2727 when you have a moment. Thank you! - Mazen ### 1/5 — Payment issues *2022-09-30, version 3.5.0* Would be a very useful app if they fixed the billing issues. Doesn’t matter what card I use Credit or Debit it gives me an error saying “The date chosen is in the past” it also doesn’t matter if I change the date for it to process. It also will not allow me to add a bank account I’ve tried different ways and accounts. I’ve already called their customer service the last time this happened and they were at a loss but found a difficult way to get it to work over the phone. I hope they get this fixed. **Developer response:** Thank you for the review and feedback. We will certainly look into any issues with our billing system that may be causing this. ### 1/5 — Poor system *2022-09-28, version 3.5.0* The system is very poor. A lot of the time cameras will not connect to WiFi. When you watch playback it skips around, you might see someone walk up to the door but then they just disappear. Other times they might show up leaving the door but it will not show them coming to the door. Twice the alarm has gone off because we forgot to disarm the system but no one called to see if it was us and no alarm went out to the police. Not sure anybody is even monitoring the system. Will definitely drop this company when contract is finished **Developer response:** Hello. Please connect with our technical support team at 1-800-238-2727 at your convenience as they would be more than happy to assist with the issues you're having with the service. Thank you. ### 1/5 — Very frustrated *2022-07-05, version 3.5.0* Unable to log into my ADT Account and pulse account. When I call I am told it is high volume thus a increased wait time. Have called different times and always the same answer. Spoke with Gina on 6/30 and she began working with me and told me she would call me back at 4pm — never received a call. On 7/1 I was informed by Nigi the system was down. Today a 24minute wait — call back later or tomorrow. I am EXTREMELY frustrated. Have been with ADT for a long time and never had this issue. ### 1/5 — So disappointed *2021-04-29, version 3.4.1* Ive been a customer for 10 years + but I do not recommend them. Especially if you are moving , they are very unorganized and the customer service over the phone aren’t professional. One customer service rep told me he had to call me back because he was at Costco . They messed up my whole account and they don’t care . Also, I currently pay $40 a month for an outdated alarm system, it’s basic and you can’t control anything from your phone . My sister pays $10 for ring alarm system and it’s all digital and she can use her phone to control the alarm system. I fully regret renewing my account . Unfortunately to break the account they charge almost $2000 . Thieves . **Developer response:** Hello- We are very concerned to hear about the experience that you have had with us. We are happy to help you. Please reach out to us at alwaysthere@adt.com. Please provide us with your account information and include your post. ### 1/5 — I’m not getting the same service as other happy customers *2021-04-12, version 3.4.1* After being away six days from home, I return to find my ADT system not working, stating “System Failure.” I call three numbers and have been waiting over 20 and 30 minutes for a rep the last two calls. Heaven forbid your home is broken into over the weekend. The same rep answered the phone the lady two times I called. What are the odds that the SAME customer service rep would answer my call on a Sunday night? Forget getting help if your account is over 90 days old. Also, my email is not recognized when I try to log in, but ADT debits my checking account monthly. What’s going on ADT? **Developer response:** Hello! Your 1 star review is for our myadt.com app, which is used for online account management. We are sorry to hear of your alarm system troubles and would like to work this out for you. You may contact us directly at AlwaysThere@adt.com for support resolving this, or at 1 800 238 2727. Thank you- Tim L ### 1/5 — Horrible experience *2020-08-31, version 3.4.0* I was on the phone with your representative while changing the password at which time he had pushing every button on the keypad. By doing so he set off the panic alarm. He had hung up on me. When the Police responded I had ADT back on the phone and wanted the password it, at time I couldn’t remember. The ADT staff was rude and wouldn’t ask me any security questions. So the Police Officer Positivity ID me and ADT would not budge. They told me I would get a new one by mail. This was so ridiculously the cop couldn’t understand it. “ I WAS SO MAD! I waited until the day and spoke with a supervisor who corrected it right away. This should have never happened. I give the supervisor 5 stars but, your staff failed!!!!! I’am still so pist!! **Developer response:** We're so sorry for your trobules! This section is dedicated to MyADT app reviews. Please connect with us at 1 800 238 2727 so we can further review and assist with the referenced concern. - Mazen ### 1/5 — System and service *2020-08-05, version 3.4.0* This is the worst system I have ever purchased. Hold you to a 3 yr contract. Service provided is NOT what they promise. I can’t even get a recording of who drives up my driveway and it was the main reason for obtains. They promise a VISA card, more lies. Sales person promises you everything you need but it’s not true. They run a hard credit check without your permission, or warning when all other companies would do a soft check. When you provide them them payment information they do not ask you if want to set up monthly payments they way. They just use your bank information without your permission or ask how you want to pay. I would NEVER recommend this company. If I could rate -0, I would. **Developer response:** Hello- We're very sorry to hear of your issues with the service and would be happy to review this with you further! Please email our team with more information in regard to this issue and the full address in which the services are located at alwaysthere@adt.com so that we can assist you further. ## Most praised reviews (10 highest-rated) ### 5/5 — ADT *2023-05-03* My name is Andrea I’ve only had ADT for three weeks and I love it. I love the system I had to Foss alarms. The operator that called me was very nice. We was able to figure it out and get down to the bottom of it. You guys are the best home security ever, I think God for blessing all of you. Good job everyone you are well appreciate it. I continue to keep everybody at ADT in my prayers. God bless and thanks again so very much from Ms. Andrea 😁😁😁😁😁😁😁😁😁😁🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽💕 **Developer response:** Thank you so much Andrea for your 5 star rating and review! We're so happy to hear that you love the system! ### 5/5 — ADT Security App. *2022-10-20, version 3.5.0* Great app. 4 ADT Home Security. Very intuitive & easy 2 use. Provides exactly what u need w/o providing unnecessary information. Def. takes the place out of having to use the website. ### 5/5 — Service *2022-07-01, version 3.5.0* I was supposed to install a new device on a sliding glass door. I accidentally knocked the old one off. I 82 and hard if hearing. My new hearing aid is still in the adjustment stage and I was having difficulty hearing/understanding the technician. He stayed calm through my outburst and arranged for a technician to come to my house to install the device I thanked him and apologized. He said, no problem. What a gentleman !!! Thanks Mike **Developer response:** Hello. Thank you for the review and feedback! We greatly appreciate it! ### 5/5 — 20 years strong *2022-01-19, version 3.5.0* I have been using ADT for 20+ years and have been very pleased with their service and reliability. I recently had my panel updated and the process was quick and simple. Having peace of mind especially during these times is a blessing. Thank you ADT ### 5/5 — Outstanding Service *2021-09-23, version 3.4.1* Today Jacob from ADT came and updated our complete system with all new equipment. He really went above and beyond to make sure everything was perfect. We have been customers of ADT (Brinks) since 1991. It’s technician like Jacob that make us happy about our choice to stay with ADT. ### 5/5 — Excellent Customer Service! *2021-06-15, version 3.4.1* I must give KUDOS to ADT representative Lamonica Bradley. I called ADT stressed because I couldn’t login to MyADT account to pay my bill after issues with my iPhone. She was very pleasant and professional which is a rarity in today’s climate especially with unpleasant customers causing much of their frustration. Her concern in helping me resolve my problem was genuine and resolve it, she did. ADT, you made an excellent choice in hiring Lamonica; she’s a keeper! Sincerely, A Satisfied Customer **Developer response:** Awesome feedback! We have passed this on to her direct manager to let them know of the awesome customer care she gave you! ### 5/5 — Happy Customers *2021-06-11, version 3.4.1* Our home has been covered by ADT for many, many years, now. We feel safe with their coverage. Whenever there has been a security alert at our home, ADT has dispatched the Mesquite Police Department to our home expediently. For that, we are grateful. ADT values the urgency of time. The Officers were at our home when we arrived and did a walkthrough ahead of us to make sure the house was secure. From time-to-time, when we’ve accidentally set off a door alarm, an agent from ADT called to do a welfare check on us. We have recommended ADT to several of our family members and friends. We were one of the first few homes in our neighborhood to showcase an ADT yard sign. Soon, neighbors asked our opinion of ADT and then signed up with ADT. There are many ADT yard signs throughout our community. They outnumber other security companies. We are extremely satisfied with the services and security provided to us by ADT. We are customers for life. Ken & Shirley Hollins Mesquite, Texas **Developer response:** Thank you for being such a wonderful part of the ADT family and if we may ever be of any further assistance please do not hesitate to reach out to our team directly at 1-800-238-2727. We hope you have a fantastic day and a great rest of your week! ### 5/5 — My ADT *2021-01-23, version 3.4.1* I need the protection of security because I work long hours and my family are home at different hours of the day. I worry less now knowing I have the best of any security service protecting my loving family and all my assets we have acquired in our family together. Dan Pederson ### 5/5 — Happy Customer *2021-01-16, version 3.4.1* Very happy with our new ADT security system. Great team of guys that installed the system. Took all the time and than some to explain and install system. Easy to program and easier to use. For old people it’s a piece of cake. We feel comfortable with the security it provides ### 5/5 — Ease of Use *2020-12-21, version 3.4.1* This app is very easy to use. It’s easy to reset your password like I just did now. Before doing this password change, I’d been using the app all year with NO problems with logging in or with processing my payment. I’ve entered my payment method easily and saved it. It shows my payment due every month correctly so it’s easy to make my payment. The Make Payment tab is on the first screen, so it’s easy to go from there. I entered my personal information easily when I set up my account on this app which has been almost a year ago. Just let me say that this app makes taking care of your ADT business smooth. It’s definitely one of the better apps. **Developer response:** Thank you for the feedback and review. We certainly appreciate it and thank you for choosing ADT. Stay safe, and happy holidays! -Andrew --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*