# MyAlice — E-commerce Helpdesk

> All-in-one e-commerce customer support and order management mobile app. (iPhone/iPad app by Alice Labs Pte. Ltd.)

- Source: https://appshunter.io/ios/app/myalice/id1585089223 (this page in markdown: same URL + `.md`)
- Developer: [Alice Labs Pte. Ltd](https://appshunter.io/developer/1585089225)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.60/5 from 5 App Store ratings · 8 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 47 MB
- Languages: American English
- Released: 2021-10-30
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myalice/id1585089223/reviews.md

## What is MyAlice?

Manage e-commerce customer support anytime anywhere with MyAlice mobile app. Reply to customers across all your social media channels, live chat and e-commerce from one shared inbox, manage your WooCommerce & Shopify orders, have your customer data displayed while you chat with your customers, and many more.
ALL YOUR CONVERSATIONS AND ORDERS IN ONE INBOX

Connect all your customer support channels on MyAlice. Now wherever your customers reach you — be it Facebook, WhatsApp, Instagram, or your website —find all your conversations and e-commerce orders under one app.

CUSTOMER SUPPORT ON THE GO

Reply to your customers from the comfort of your bed, sofa, or hammock (?) The possibilities are endless.

 SEAMLESS TEAM COLLABORATION

Assign, reassign or resolve tickets from your phone in real-time, leave private notes, and save customer attributes to make team collaboration easy-peasy.

 CUSTOMER DATA AT YOUR FINGERTIPS

Find all you need to know about your visitors — customer details, order history, lifetime summary, and product interactions, to support effectively. 

 RESPOND FASTER WITH CANNED RESPONSES

Save your most used responses as canned responses and reuse them as you go.

ABOUT MYALICE

MyAlice is your go-to conversational tool stack. Find everything you need to chat with your customers anytime anywhere with:

- Multichannel helpdesk with all your social channels and live chat.
- Order management tools with powerful e-commerce integrations.
- Customer support automation with AI chatbots designed for e-commerce.
- Advanced customer analytics, daily reports, and agent performance tracker to optimize your support experience.

We'd love to hear your feedback. Anything you want us to add or improve? Let us know on your preferred social channel because we have all of them connected on MyAlice.

## Key features

- Multichannel helpdesk
- Shared inbox for all conversations
- E-commerce order management
- Customer data display
- Team collaboration tools
- Canned responses

## Recent user reviews (8 of 8)

All indexed reviews: https://appshunter.io/ios/app/myalice/id1585089223/reviews.md

### 5/5 — Amazing App

*2026-03-03*

Just click and install

**Developer response:** I’m happy to help—could you tell me which MyAlice app or integration you’re trying to install and where (Shopify, WooCommerce, etc.) so I can guide you step-by-step?

### 3/5 — Review

*2025-12-23*

Very Nice Apps

### 5/5 — Excellent experience

*2025-05-22*

Good experience

**Developer response:** Thank you for your review.

### 5/5 — Marvelous

*2025-05-19*

Highly recommended

**Developer response:** Thank you for your feedback.

### 5/5 — Excellent

*2025-03-23*

Good experience

### 5/5 — Outstanding

*2025-03-16*

Within few clicks, you can get the best support for your business. Highly recommended.

**Developer response:** Thank you for your review. Highly appreciated.

### 5/5 — Outstanding

*2025-03-12*

Within few clicks, you can get the best support for your business.

### 5/5 — Amazing!

*2021-10-31*

Customer support for your online stores never been so easy!

## Frequently asked questions about MyAlice

### What platforms can I connect to MyAlice?

MyAlice supports connections to major social media channels like Facebook, WhatsApp, and Instagram, as well as live chat for your website. It also integrates with e-commerce platforms like WooCommerce and Shopify.

### Can I manage my team's workload with MyAlice?

Yes, MyAlice offers seamless team collaboration features. You can assign, reassign, and resolve tickets in real-time directly from your phone, and leave private notes for team members.

### Does MyAlice offer any automation features?

Yes, MyAlice includes AI chatbots designed specifically for e-commerce to help automate customer support. It also allows you to save frequently used responses as canned responses for faster replies.

### How does MyAlice help me understand my customers better?

MyAlice displays comprehensive customer data while you chat, including customer details, order history, lifetime summary, and product interactions, enabling more effective support.

### Is MyAlice available on multiple devices?

MyAlice is designed for mobile use and is available on iPhone, iPad, and iPod devices, allowing you to manage support on the go.

### How often is MyAlice updated?

The latest version of MyAlice is 1.6.2, and it was last updated on January 20, 2026. This indicates a commitment to ongoing development and improvements.

### What is the user rating for MyAlice?

MyAlice has received a strong user rating of 4.6 stars from 5 ratings, suggesting a high level of user satisfaction with the application.

### Does MyAlice have ads?

MyAlice is free to use and does not contain advertisements, allowing for an uninterrupted customer support experience.

## Version history (last 5 releases)

### 1.6.2 — 2026-01-20

We’ve fixed bugs and made improvements to enhance your experience.

### 1.6.1 — 2025-10-30

This update includes minor bug fixes and UI improvements to make the app even better.

### 1.6.0 — 2025-07-17

Improved email support and content display, along with various bug fixes and performance enhancements.

### 1.5.6 — 2025-03-12

Bug fix

### 1.5.5 — 2025-01-22

In this release, we are providing several bug fixes and enhancements.

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## More apps by Alice Labs Pte. Ltd

- [Axentec OMNI](https://appshunter.io/ios/app/axentec-omni/id6758568132)

All apps by Alice Labs Pte. Ltd: https://appshunter.io/developer/1585089225

## Related topics

[onus customer](https://appshunter.io/ios/topics/onus-customer)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*