# MyAmeriben — user reviews > 37 indexed App Store user reviews of MyAmeriben by IEC GROUP, INC., rated 1.44/5 from 66 ratings. - Source: https://appshunter.io/ios/app/myameriben/id1469980427/reviews - App overview in markdown: https://appshunter.io/ios/app/myameriben/id1469980427.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 55 ## Newest reviews (17 of 37) ### 1/5 — Half a star maybe if I could ever log into the app *2023-02-20, version 2.0* I’d give this app a zero if I could. I’ve been locked out of my account 4 times because the app refuses to let me reset my password. My employer doesn’t give out physical insurance cards but they allow you to request them in the app. Only problem with that logic is I can’t get into the app in the first place. I’ve called customer service and requested a physical copy at least twice but have yet to receive one. My sincerest apologies to anyone who’s employer/school insurance makes them use this app. ### 1/5 — Does not work *2022-12-20, version 1.8* Not sure if their developers see the ratings. How came such a crappy app allow to the store. ### 1/5 — Poor App *2022-12-13, version 1.8* I had downloaded this app and it had been working with no issues…until one day it didn’t! Like other reviews it now states it cannot connect to the server I’ve tried deleting it and reinstalling it but it still does not work! If I use my safari and go to the Ameriben website I can log into and connect there but again the app is useless at this point. I keep checking the App Store to see if they will issue an update to fix whatever went wrong with the app but again nothing… ### 1/5 — Currently Useless *2022-12-11, version 1.8* Error message that others have indicated still appears, disabling any app functionality despite successful login. ### 1/5 — Connection Error *2022-12-10, version 1.8* App doesn’t work. I have been getting a Connection Error message for a week. ### 1/5 — THE WORST *2022-12-09, version 1.8* What a waste of time. Consistently get a “can not build trust with the server” error message.” Can’t seem to search for a doctor on web browser so what do I have to do, waste my time and call around. How ridiculous. FIX THE APP ### 1/5 — Could not create account *2022-06-28, version 1.8* Similar to others, I was stuck in a feedback loop of creating an account. I could not “submit” my account information to create an account. Not a great experience. Especially since I only have a smartphone and no access to a desktop ### 1/5 — Not able to use. *2022-06-13, version 1.8* This app does not allow me to login. It keeps saying ‘Mobile log in not supported’ even I entered the correct login I’d and password. ### 1/5 — Wish I could give 0 stars *2022-01-12, version 1.7* This app did not work at all. It said mobile login is not allowed. Then why have the app in Apple Store? ### 1/5 — I don’t think I’ve seen an app in this bad of condition *2022-01-10, version 1.7* This app is broken. Every time I sign in I get an error message stating “can not build up trust communication with server”. Guess I’ll need to get a copy of my I’d card online rather than the app. ### 1/5 — APP IS TRASH! *2022-01-10, version 1.7* I just downloaded this app today! I have used the same log in information that I use online when logging in on my computer. It tells me “Can not build trust communication with servers. (SSLTLS001)” and this is the app for iPhone so what’s up with this!!! I’d give it no stars but it want allow that! ### 1/5 — Bad app, not worth downloading *2022-01-05, version 1.7* Just a very bad web view, doesn’t work well at all, traps you in deadens and you have to force quit the app to get out. A new low for health apps and I’ve seen a number of them, none anywhere near this bad. ### 1/5 — Crappy App, not worth the download *2021-08-24, version 1.7* I registered online via my laptop. Documented my password and downloaded the app for convenience. After multiple tries I kept getting an error message indicating it was the incorrect login credentials. Figured I messed up so tried “forgot password” on the app, to which I received a response that no account was found with my information. So I tried registering again and I got an error message saying an account already existed with my information. It was Friday evening so customer service was closed. Called Monday, and the rep couldn’t find my account so we created it. Was able to login on my laptop, tried logging in on the app and same error messages again. I deleted the app and reinstalled thinking it would fix itself. Still no luck. I’ve had numerous health insurance plans with apps, this by far is the worst health insurance app. From other reviews, I’m not alone. ### 1/5 — Can’t log in *2021-07-13, version 1.7* Can log in fine on the website. Using the app, get an error “mobile login not supported” which is sort of the point? ### 1/5 — Completely Useless *2021-07-05, version 1.7* Cannot even log in as “mobile is not supported” ### 1/5 — Cannot Login *2021-02-23, version 1.6* Every time i try to login it says “Mobile login not supported”. I can sign in on every other device so I know i have the correct login information. Please fix this I should be able to access my cards on my phone. Ridiculous ### 1/5 — Crashes more than drunk drivers *2021-01-06, version 1.5* Continues to crash, I’ve had to delete app and redox load several times ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst app on my phone *2025-01-02, version 11* They must have one poor over worked and inexperienced engineer that developed this app. Good luck getting anything out of this app. Just use the website. It’s better but still pretty terrible. ### 1/5 — Login issues *2024-10-12, version 10* This app is useless because it is impossible to log in. Login/password is correct when logging in online, but the app continues to get a login error. ### 1/5 — Terrible app *2024-09-08, version 8* Navigating this app is the worst. ### 1/5 — Patrice *2024-08-31, version 8* The worst insurance site EVER! I keep getting an Error message every time I try to login. ### 1/5 — Log in not working *2024-07-31, version 7* Created an account and I can’t log in on the app or online. ### 1/5 — Awful app *2024-05-07, version 6* Consistently have issues logging in even when I enter in the correct password. App tricks you into thinking you have the wrong username or password. Will cause you to get locked out of your account after just a few (falsely) failed attempts - not to mention it makes you rest your password (which you can’t do because you are locked out). A real catch 22. ### 1/5 — Worst app *2024-02-23, version 6* This is the absolute WORST app. Any time I get locked out, it never sends me an email to reset my password. I would never waste my time with this app if I didn’t have to. Horrible. ### 1/5 — Northside Hospital should be ashamed! *2024-01-15, version 6* Northside Hospital should be ashamed of themselves for doing business with a back alley type of a vendor that has an archaic app that serves little value to their network of employees/patients. Pretty pathetic when they turn their back on their own hospital plan members/employees with this nonsense of a benefit manager. Amateurs at best. ### 1/5 — Worst app ever *2024-01-11, version 6* They should be ashamed and embarrassed by this app. This is health care app. Broken links, can’t go back to a page so you have restart the app. Menus are confusing and the design looks like a high school cs class made it. ### 1/5 — Unusable app *2024-01-02, version 6* I was able to create my account on the website, but the app’s two factor authentication will not send a verification code to my email address. It will not receive a code from a verification app either. Worthless. ## Most praised reviews (5 highest-rated) ### 5/5 — Solid app *2022-06-17, version 1.8* Simple, easy to navigate. Use your ID number and other fields and I got right in. ### 5/5 — Love how easy it is to use and all the information I need is available. *2022-06-02, version 1.8* Great mobile app! ### 4/5 — New and improved *2020-05-09, version 1.5* Previous access issue has been fixed. I deleted the old AmeriBen app and reloaded the new one. Now have ready access to records. I haven’t delved into the app enough to give 5 stars yet, but for now gets 4 stars for ease of use, and quick access to claims. ### 3/5 — Log in issue *2019-08-08, version 1.0* I opened a MyAmeriBen account using my computer. It works ok (using Chrome, IE browser has issues connecting to Chat Support Session-will not connect maybe other issues as well. I downloaded the corresponding MyAmeriBen App on my IPhone. I attempt to log in using exactly the same User/password as I use for my MyAmerben computer account. It doesn’t work and states my log in is incorrect when it is not. When I attempt multiple times then it locks out my computer account. Ameriben states there is no problem on their side: UPDATE: I changed my password and now both the App and computer website I can log into ### 2/5 — No Wallet Support *2025-12-11, version 16* Very disappointed to learn that MyAmeriben/Healthlink does not support Apple wallet. I know it's a first world problem but as many cards as I have to carry I'm not interested in a Costanza wallet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*