# myArbella Mobile — user reviews > 21 indexed App Store user reviews of myArbella Mobile by Arbella Mutual Insurance, rated 3.50/5 from 48 ratings. - Source: https://appshunter.io/ios/app/myarbella-mobile/id1563911476/reviews - App overview in markdown: https://appshunter.io/ios/app/myarbella-mobile/id1563911476.md - Rating breakdown: 5★ 25 · 4★ 3 · 3★ 4 · 2★ 3 · 1★ 13 ## Newest reviews (2 of 21) ### 1/5 — Haven’t been able to use *2022-01-17* I would really like to use this app, but it seems I am not able to get a code to sign in due to my cell carrier. This app has been out for a year and I haven’t been able to log in once. Since this has rolled out, I am not even able to sign onto the website never mind this app as well. There is also no support from the company. ### 1/5 — Very slow *2021-06-10* Can’t reset my password ! Very slow !! **Developer response:** Thank you for taking the time to give us your feedback. We are aware of this issue and our team is working hard to resolve it. Please make sure to update the app when the new release is available. ## Most critical reviews (10 lowest-rated) ### 1/5 — Network error *2026-08-05* I’ve been trying this app for weeks and no matter if I’m on WiFi or iPhone data I keep getting the network error red banner at the top ### 1/5 — Login *2026-08-04* I can never login to my account using the MyArbella app. I always have to call them - I’ve deleted the app several times, changed my password etc but nothing works. Fix it please. ### 1/5 — Worst app ever *2025-08-10* I have had tried to use this app as well as the online website and for 3 years I can’t log in and every time I call they can’t figure out how to fix. Super frustrating they can’t figure it out. App and online are so poor I’m looking to change providers just due to lack of being able to see my info. **Developer response:** Thank you for taking the time to share your experience with us. We regret to learn that you are having issues with our app and website and would like to learn more. Please reach out to megan@arbella.com with additional details so that our team can look into this further. ### 1/5 — Garbage *2025-07-15* App allows you to do nothing! You can’t add additional policies your first set up. Payment screen just freezes and is totally useless!!! **Developer response:** Hello, thank you for sharing your experience with us. Once you have validated your email for myArbella, you will have the ability to add any active personal policies during the registration process. We acknowledge that there have been intermittent issues caused by the payment screen freezing and we apologize for any inconvenience. Please be assured that we welcome feedback, as it is instrumental in enhancing our customer experience. ### 1/5 — Disappointed in app *2024-11-01* Unable to pay through app for two months now since you supposedly did a fix. ### 1/5 — Os piores de Massachusetts *2024-09-12* Pago um valor absurdo do seguro do meu carro e sofri um acidente. Arbella disse nao iremos pagar 😡 ### 1/5 — Mobile app issues *2024-04-11* The mobile app had been down for over a month. I can’t log on at all. I have called customer service and they did nothing to help. What is going on? ### 1/5 — Arabella app *2023-08-19* This app doesn't allow me to sign in. I can't even put in my email address. Please fix. ### 1/5 — This has been going on for months :( *2023-07-11* Technical difficulties everytime I try paying my bill online. ### 1/5 — “Technical difficulties” *2022-12-31, version 1.4.0* Every time I try to pay my bill through the app it tells me there’s technical difficulties/ doesn’t work and I’m forced to call and pay that way. Been having this issue for months through this app, typically don’t write reviews but I’m sick of it !!!! ## Most praised reviews (9 highest-rated) ### 5/5 — My info at my fingertips! *2021-05-17* Love this app! So easy to use. Very easy to install. Happy to have my info at my fingertips!! Nice!! ### 5/5 — Very user friendly *2021-05-12* Very easy to sign up, quickly accessed all my accounts with Arbella, made a payment on one of my accounts with ease and quickly received email confirmation. Highly recommend this App!! ### 5/5 — MyArbella *2021-05-03* Very easy to use ### 5/5 — Easy to Navigate *2021-05-03* Nice layout. Easy to use. Easily found my vehicle VIN for a service appointment. ### 4/5 — Good 👍 *2024-11-20* Ok ### 3/5 — Please fix! *2025-07-30* App works well enough, but it says I have messages but then won’t ever display them. **Developer response:** Hello, thank you for sharing your experience with us. We would like to learn more about the issue you faced with your messages not displaying correctly. Please reach out to me at megan@arbella.com with some more details so that our team can look into this further. ### 3/5 — It’s ok. *2023-12-21* Haven’t been able to pay through the app/ online whatsoever in months. Always get a “sorry technical difficulty error” Have to call to make payments. App shuts me out if I try paying online. ### 3/5 — Glitches *2023-04-26* Just got a new phone and for whatever reason this app will not work on it keeps telling me that sent me a code and has not. I even called the support people and they are having a difficult time with it as well. They are very nice and very helpful but it sounds like it is more of an internal problem and maybe an update? It is a great app when it works. ### 2/5 — Slow *2025-07-12* Being able to view your bill is slow or won’t pull up. What good is paperless bills if you’re not able to view your bill? **Developer response:** Hello, we appreciate you taking the time to share your experience with us. We are aware of this issue and have implemented a fix that allows users to conveniently view their paperless bill through the myArbella app. Once again we thank you for sharing your feedback and allowing us the opportunity to improve the customer experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*