# myASNB — user reviews > 91 indexed App Store user reviews of myASNB by Permodalan Nasional Bhd, rated 4.70/5 from 346 ratings. - Source: https://appshunter.io/ios/app/myasnb/id1456333347/reviews - App overview in markdown: https://appshunter.io/ios/app/myasnb/id1456333347.md - Rating breakdown: 5★ 300 · 4★ 22 · 3★ 10 · 2★ 2 · 1★ 12 ## Newest reviews (10 of 91) ### 4/5 — Cepat dan selamat *2026-06-29* Service mantap **Developer response:** Terima kasih atas penghargaan yang diberikan! Jika anda mempunyai sebarang maklum balas yang ingin dikongsikan, sila emel ke asnbcare@asnb.com.my. ### 3/5 — Improving, but… *2026-03-29, version 2.7.2* Love the app, makes investing easy for beginners. Especially the introduction of Custom Profile for RIA, possible game changer for experienced investors. But, after the update, completing the risk investor profile is no longer doable, the page will just froze the moment you’ve completed the survey. I tried on 3 separate phones, i hope they address this soon. ### 1/5 — Buggy as hell *2025-07-11, version 2.3.9* Stop deleting review n fix ur app. Why the hell my identification keep failing it’s ald more than 15 times i did it,do i need to fail 100 more times for u to fix it? If the branch is close to my home i dont mind to just go to branch to register n identify,but i have to drive for more than 1 hr just to get there n another more than 1 hr just to get home. U tell ppl everything is doable on9 but tf how im supposed to register on9 if it keep failing my identification. N somehow aft 15 times i cant even get through the phone identification. Do better asnb ### 2/5 — Silly outdated wonky app *2025-07-07, version 2.3.9* App is outdated. Doesn’t work half the time. Just loads and nothing happens. Have to kill app and reload 20 times before something actually happens. ### 4/5 — Cannot proceed with withdrawal after filling in TAC number verification on iPhone *2025-06-11, version 2.3.6* After filling in the TAC number, the numpad wont close. No ‘Done’ button to make it close either. Cannot proceed to withdraw since verify button is behind the numpad. The only things i could do was go back or cancel. ### 5/5 — Finally, Push notification authorization got fixed. *2025-05-29, version 2.3.4* Almost a year i faced the annoying issue of white screen push notifications to confirm transactions, finally mobile authorization has been fixed by the developer. This mean you will have no problem confirming transactions using push notifications anymore, the developer fixed this problem quickly after I left a review just a few months ago. I no longer experience any of these problems so far anymore. If other users are experiencing this annoying problem using push notification confirm authorization, please write a review. Thank you !. ### 1/5 — Always crash *2025-05-16, version 2.3.2* Can’t open new account and stuck after receiving otp from mobile. Very amateur app , should be a beta version rather then a full version. ### 1/5 — Bug in Push Notifications - Unable to approve transactions via Push Notifications. *2025-05-11, version 2.3.1* I really love the features of this app — they’re easy to use and very user-friendly. However, over the past few weeks, I’ve been experiencing issues with the push notification system when trying to perform transactions. The notification does appear, but when I tap on it to approve the transaction, nothing happens. The timer just counts down, and I’m left with no option but to request a new notification. Unfortunately, the same issue keeps happening, and I’m unable to approve any transactions. I hope this can be resolved soon. :( ### 1/5 — Bad functions *2025-05-10, version 2.3.1* Always having problems withdrawing and putting in money. The notification banner never takes me to the approval page, it just disappears. Have no idea how to approve a transaction now and is so bad ### 5/5 — Button Unfunctioning *2025-05-09, version 2.3.1* Hi i just downloaded the app and wanted to register my account. I can put in my phone number just well and the otp has been sent. However, when i wanted to press the continue button after verifying the otp number, it doesn’t show the next page and the button keeps on loading. I hope you can fix this issue asap, thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — App that drives you crazy *2026-07-08* Impossible to sign up to reactivate my account that has been deactivated. Every time I clicked to verify my safety image, the ad to invest in some nonsense keep popping up. No matter how many times I clicked on the verification bar. The very last step to activate the account. Unbelievable!! **Developer response:** Dear user, thank you for leaving your review. We are sorry to hear you are experiencing problems when using the myASNB application. If you are currently experiencing technical issues, please email us at asnbcare@asnb.com.my with your details and a screenshot of the error message. We will do our best to help you. ### 1/5 — Failed transaction due to app failure *2026-04-23, version 2.8.2* I've faced this issue a couple of times already whereby i've approved of transaction from my banking app but the transaction failed due to issues on ASNB app. End up my money is floating and I don't know when i will be refunded. When i called CS he told me "we are facing some issues on the app". When i asked why not inform of this issue in the app he had the audacity to tell me that "oh we just recently faced this issue". Lo and behold, when i called the bank, they told me they have received the same calls a few times already before me. What BS from the CS. Very poor service. ### 1/5 — The sign-up process is unstable. *2026-03-09, version 2.6.2* i got these problems while trying to sign-up: 1. It took forever to load, so I had to exit and refresh, which caused a ghost account to appear. 2. When I tried to create a new user ID, it gave the error “ID already taken”, even though I never successfully registered. 3. The Forgot Password / Forgot ID feature asks for my IC number, but I never entered it during sign-up because it didn’t ask for it, so I can’t recover my account. The app needs serious improvements: - Prevent ghost accounts during sign-up. - Ensure sign-up, login, and password recovery are consistent. - Faster and more user-friendly. I hope the developers fix these issues so other users don’t face the same problems. ### 1/5 — Can't even sign up *2026-02-25, version 2.6.1* It will stuck at OTP screen after key in OTP, the keypad always appear on screen and can't scroll down to confirm next step. ### 1/5 — The reviews must be bots *2026-02-18, version 2.5.11* Within an hour of trying to onboard, I got these issues: 1. When receiving OTP, the next button is hidden behind the number keypad, so I can’t move forward unless I change my phone text size to the smallest (on iPhone 13 mini). 2. When trying to verify my account, it can’t recognise my IC regardless of lightning condition even after multiple attempts. 3. When trying to chat with support, the wait time is not communicated and you’re left to chat with their bot which constantly reminds you they tolerate zero harassment policy and an agent will get to you shortly. Leaving and continuing the session yields the same result. 4. When registering the account, for some reason they ask you for both secure phrase AND password. I was okay with this UNTIL I reopened the app and the secure phrase is the first thing I see, so beware if you use the secure phrase as a password somewhere else. 5. When reaching out to their customer service, my first call was suddenly hung up. The second got through, but the advice from the agent is your typical try reinstalling and even worse, retry verification after 24 hours. 6. I reinstalled the app but for some reason, the app STILL remembers my login info. Upon logging in, the app says that I am already logged in. For the amount of reviews and rating of this app, I’m convinced that it is manipulated. Update: It has been 48 hours since I called their customer service and was advised to retry. Still can’t recognise my IC. ### 1/5 — Not usable *2026-01-08* Pin keyboard always cover the screen not able to proceed creating acc **Developer response:** Dear user, thank you for leaving your review. We are sorry to hear you are experiencing problems when using the myASNB application. If you are currently experiencing technical issues, please email us at asnbcare@asnb.com.my with your details and screenshot of the error message. We will do our best to help you. ### 1/5 — Hopeless App *2025-09-04* I have never felt the need to leave a bad review for an app until now. This app is completely unusable—no matter how many times I follow the recommended steps to resolve the issues I'm facing, I'm met with error after error. This has been going on for weeks. What's equally disappointing is how unhelpful their customer support is, both via email and phone. You’d think a company with hundreds of billions in assets would at least invest in a competent app developer and tech department. **Developer response:** Dear user, thank you for leaving your review. We are sorry to hear you are experiencing problems when using the myASNB application. If you are currently experiencing technical issues, please email us at asnbcare@asnb.com.my with your details and screenshot of the error message. We will do our best to help you. ### 1/5 — Verification issues *2025-08-01, version 2.3.12* Hi, I have experienced an account verification problem that has been over 24 hours. First, after I updated my account, this application wanted to verify again within 24 hours. But now it has been over 24 hours, and it has been days and it is still in the verification process. What is this problem? I deleted and reinstalled this application hoping that the account verification process would be successful, but the same thing happened, it is still in the process. I hope this technical problem can be resolved ### 1/5 — Cannot open account *2025-07-29, version 2.3.12* It stopped at verify phone number, no matter how many time i try i cant go next. Stupid app ### 1/5 — Confirmation Button Too Low – Can’t Tap to Continue *2025-07-11, version 2.3.9* The app is disappointing. I tried to start investing, but I couldn’t even complete the risk assessment because the “Submit” button doesn’t work even after multiple attempts. I tested it on both my iPhone and tablet, and the problem still happens. The confirmation button is also too low on the screen, making it very hard to tap. Please fix this , people want to invest but can’t even get past the setup! ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable and superb *2026-07-07, version 2.10.1* The platform is simple, reliable, and user-friendly, allowing investors to monitor their portfolios, make investments, perform Auto Labur, and manage multiple ASNB funds anytime and anywhere. It has significantly reduced the need for physical branch visits while providing customers with greater convenience and flexibility. ### 5/5 — I really love this app *2026-06-16, version 2.10.1* ASNB has been a part of my life for so long, I cannot imagine not having it. With the app, it is even easier to save and invest my funds as well as withdraw. It does give me a sense of responsibility to be better at saving and investing my earned income on my wellbeing and future. I am grateful for this app ### 5/5 — Aps myASNB *2026-05-27, version 2.9.4* Sangat user friendly Dan mudah ### 5/5 — Good *2026-05-06, version 2.9.2* Good ### 5/5 — Online App *2026-05-05, version 2.9.1* I don’t have to drive to the bank for small transactions as using the app for online needs, save the time indeed. Just that for withdrawals, it takes a few days to receive. I guess it’s for transfer security reason. ### 5/5 — Delay in Account Verification *2026-04-06, version 2.8.1* I have been waiting for nearly two weeks for my account verification, but I have yet to receive any update. The process is taking far longer than expected, which is quite frustrating. I kindly urge the admin team to look into this matter and improve the verification process to ensure a smoother and faster experience for users. ### 5/5 — Excellent!! *2026-01-07, version 2.5.6* Ease myself to tranfer funds into my ASB account. PNB has done a great job with this app. I’m satisfied with the functions and stability. No issues with me using this app so far. I hope PNB to add info on the Hibah. Such as the hibah to whom, percentage intended, relationships etc. Also PNB, include more info on wakaf. How much the value of the wakaf each year… these 2 infos will add value to the account holder. Make this a priority please. ### 5/5 — Please fix your apps *2025-07-07, version 2.3.9* Lot of problem..i try to log in but stuck at main page with nothing appear..it said network connection probelm but my internet in very very good connection..what happen with your app? ### 5/5 — Help me *2025-07-03, version 2.3.9* Almost a year i faced the annoying issue of white screen push notifications to confirm transactions, finally mobile authorization has been fixed by the developer. This mean you will have no problem confirming transactions using push notifications anymore, the developer fixed this problem quickly after I left a review just a few months ago. I no longer experience any of these problems so far anymore. If other users are experiencing this annoying problem using push notification confirm authorization, please write a review. Thank you !. ### 5/5 — Screen Page Problem *2025-07-02, version 2.3.9* I’ve MyASNB apps the last few months on an iPhone 14 Pro. Unfortunately the lower page is beyond the phone screen border. As a result whenever plan to top up, the button for confirmation (pasti) is hidden and cannot be reached. Hope the developer noticed it and can have a solution --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*