# MyASUS — ASUS Support

> Official ASUS support app for product registration, service, and information. (iPhone/iPad app by ASUSTek.)

- Source: https://appshunter.io/ios/app/myasus/id500929525 (this page in markdown: same URL + `.md`)
- Developer: [ASUSTek](https://appshunter.io/developer/389745902)
- Category: Productivity
- Price: Free
- Rating: 4.20/5 from 646 App Store ratings · 73 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 45 MB
- Languages: Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew and 19 more
- Released: 2012-02-22
- Data updated: 2026-07-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myasus/id500929525/reviews.md

## What is MyASUS?

Try it for yourself! Exclusive support software created with the utmost care by ASUS just for you
Want to buy ASUS products, but can’t find your nearest retail outlet?
You have bought an ASUS product, and want to streamline the registration process?
Problems using your ASUS product, and need a simple, reliable and quick way to contact our customer service department?

Download MyASUS now!

MyASUS enables you to receive new product information at any time, wherever you are, and check for nearby service locations. You can quickly register your product simply by taking a photo of it, and access services such as repair status inquiries, customer service hotlines, and product usage instructions. MyASUS provides the answer to any ASUS-related issue, big or small.

Brand new MyASUS services!
*	Get what you want immediately. Purchase online and enjoy fast delivery!
*	Enjoy outstanding customer service. Customer service staff are available at any time to help you resolve issues on a one-on-one basis!

Key features:
*	Even faster product registration! Scan the product bar-code for quick and easy registration of your ASUS product.
*	Even faster connection to customer service! Capture a photograph and send it to our customer service department for immediate identification of the problem.
*	Map look-up function! Quickly find your nearest ASUS retail outlet.
*	Latest product news! Get the latest breaking news about product launches, special offers and exclusive discounts.
*	Problems using a product? Ask us! Use the Tech Help feature to get quick answers from our customer service department about using your ASUS products.

## Key features

- Product registration via barcode scan
- Find nearest ASUS retail outlets
- Customer service contact and repair status
- Product usage instructions
- Latest product news and offers

## What do users think of MyASUS?

Overall sentiment: negative

**Pros**

- 👍 Truly the Best!
- 🚀 Fast tracking of issue resolutions
- 💡 Great app very useful if you have any asus products or if you are like me and built your own

**Cons**

- 🐛 Product not showing
- 🐛 What a joke
- 🐛 Used to be a good brand
- 🐛 Fix your webpage!
- 🐛 Too difficult to start a repair
- 🐛 Cannot re-register Device
- 🐛 Repair Link Crashes App
- 🐛 Help
- 🐛 Registration
- 🐛 Not working not helping!
- 🐛 Needs some work
- 🐛 Garbage. Don't bother.
- 🐛 Yep, not buying an ASUS product again
- 🐛 Garbage!
- 🐛 Bad app, live chat isn't working
- 🐛 LinktoMyAsus connection
- 🐛 Incomplete
- 🐛 Super disappointed
- 🐛 Never worked from day 1
- 🐛 Same bad online chat, no way to submit tickets
- 🐛 Crashes when asking for help
- 🐛 Poor
- 🐛 Can't open
- 🐛 Poor experience for support
- 🐛 Does Not Accept Login
- 🐛 horrible crashes soon as i open the app
- 🐛 Terrible app
- 🐛 Problem after problem and more…
- 🐛 Repair Status Option
- 🐛 App crashes when clicking on support items
- 🐛 Don't ever but an ASUS router
- 🐛 Fault app
- 🐛 The app is as useful as Asus support.
- 🐛 App shuts down
- 🐛 awful app. awful company. awful product.    worst ever.
- 🐛 Makes no sense
- 🐛 Can't log in
- 🐛 Not supported for IOS devices
- 🐛 Can't log in
- 🐛 App isn't as advertised
- 🐛 Cannot use app - not updated for iOS 14
- 🐛 No way to make general inquiry
- 🐛 This app is the single reason i am done with ASUS
- 🐛 They give no information on when products will be released, or restocked.
- 🐛 Does not properly support Sign In With Apple
- 🐛 Can't complete my warranty
- 🐛 Need help
- 🐛 Sign up with Apple Fiasco
- 🐛 Terrible
- 🐛 No help
- 🐛 Don't waste your time
- 🐛 Misleading Features
- 🐛 Sign In with Apple not working
- 🐛 Characters Not Visible in Dark Mode
- 🐛 Can't get to customer support here either :(
- 🐛 Useless - Unable to Login
- 🐛 Download the app they said
- 🐛 Bad customer service
- 🐛 App good product support stinks

**Commonly reported bugs**

- Login screen freezes
- Incompatible with older devices

**Most requested features**

- Dark mode option
- Advanced analytics dashboard

## Recent user reviews (10 of 73)

All indexed reviews: https://appshunter.io/ios/app/myasus/id500929525/reviews.md

### 2/5 — Product not showing

*2025-11-28*

Nothing appears under the My Product section.

### 1/5 — What a joke

*2025-11-08*

This app is useless. I tried to contact an agent using the online chat function and it just tells you there is no information and doesn’t work. The whole point of getting this app is to have easier ways to contact real people than their (absolutely terrible) website.

### 5/5 — Truly the Best!

*2024-09-26, version 4.00.40*

I’ll admit that I’m sure I’m not the first person to say that I hate having to utilize customer service of any kind, but this app and the ASUS company truly have something awesome going on here!  Help is always one second away, and it makes purchasing things like products and my favorite part; extended warranty, and repair extensions! I was so worried that I had missed out on purchasing a true protection plan through Amazon, especially through the manufacturer after the 30 days were up, but then I find out it’s actually 60 days with the manufacturer with much better coverage.

I’ve always loved this brand and they’ve already helped solve several issues that I’ve had.  Much appreciated guys! 🤘

### 1/5 — Used to be a good brand

*2024-09-25*

Asus used to be a brand of good repute, but in the last few years I've seen their product integrity suffer and their 'customer no-service' as Clark Howard calls it, hamstrings any ability they have to assist. 
I've had nothing but bad experiences since I got our supposedly 'top of the line' gateway, and I don't think I'll ever purchase an Asus product again.

### 1/5 — Fix your webpage!

*2024-08-22*

I haven’t been able to open the web page main menu because of some ridiculous accessibility widget expired that I don’t even want!

### 2/5 — Too difficult to start a repair

*2023-12-22, version 4.00.32*

My daughter’s keyboard stopped working within two weeks of getting it. I tried to register the product with the information inside it and all emails were returned as failures and I never managed to get it to register online. I downloaded the app but it is less than helpful. Her Chromebook isn’t even listed when I try to submit a repair request. Amazon won’t let me use the extra coverage I bought because it is a manufacturer defect still covered by them. Very frustrated.

### 2/5 — Cannot re-register Device

*2023-05-08, version 4.00.29*

Need to enable to re-register Devices after reinstalling MyAsus. After doing so the app says its already registered and it doesn't add to the list.

### 1/5 — Repair Link Crashes App

*2023-03-14, version 4.00.27*

Whenever you press the repair option on the App. The App automatically closes

### 1/5 — Help

*2023-03-02, version 4.00.27*

I just got my laptop and I’m trying to connect it to my iPhone and I was sent to this app but while trying to register its saying it isn’t responding try again later ???!! HELP !

### 2/5 — Registration

*2023-01-26, version 4.00.26*

For some reason, I can’t register my laptop, and its really pissing me off. I want to be able to check on my laptop from my phone, but I can’t.

## Frequently asked questions about MyASUS

### What does the MyASUS app do?

The MyASUS app is an exclusive support software for ASUS products. It helps users find nearby retail outlets, register their ASUS products quickly by scanning barcodes, and access customer service for inquiries about repairs, product usage, and general support.

### How can I register my ASUS product with the app?

Product registration is streamlined with the MyASUS app. You can quickly register your ASUS product by scanning its barcode. This feature makes the registration process faster and easier than traditional methods.

### Is the MyASUS app free to use?

Yes, the MyASUS app is completely free to download and use. ASUS provides this support software at no cost to its customers to enhance their product ownership experience.

### How do I get help with my ASUS product?

The app offers several ways to get help. You can find customer service hotlines, inquire about repair statuses, and use the Tech Help feature to get quick answers from customer service about using your ASUS products. You can also capture a photograph of an issue and send it for immediate identification.

### Can I find ASUS stores near me using this app?

Yes, the MyASUS app includes a map look-up function that allows you to quickly find your nearest ASUS retail outlet. This feature is helpful for locating stores where you can purchase products or get in-person assistance.

## Version history (last 5 releases)

### 4.01.03 — 2026-04-27

Bug Fixed

### 4.00.48 — 2025-04-09

Fix some bugs.

### 4.00.47 — 2025-02-10

Fix some bugs

### 4.00.46 — 2025-02-05

Fix some bugs.

### 4.00.45 — 2025-02-05

Fix some bugs

## Apps similar to MyASUS

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Instant Guard](https://appshunter.io/ios/app/instant-guard/id1522843324) | 3.4 (60) | Free | Productivity |
| [MyMSI membership](https://appshunter.io/ios/app/mymsi-membership/id1595036572) | 4.1 (76) | Free | Productivity |
| [ASUS AiCloud](https://appshunter.io/ios/app/asus-aicloud/id527118674) | 2.3 (52) | Free | Productivity |
| [ASUS ExpertWiFi](https://appshunter.io/ios/app/asus-expertwifi/id1666197091) | 4.1 (78) | Free | Productivity |
| [ASUS WebStorage](https://appshunter.io/ios/app/asus-webstorage/id390124521) | 3.4 (27) | Free | Productivity |
| [ASUS Extender](https://appshunter.io/ios/app/asus-extender/id1112040720) | 1.2 (6) | Free | Productivity |

## More apps by ASUSTek

- [ASUS Media Streamer](https://appshunter.io/ios/app/asus-media-streamer/id848094295)
- [Wireless Duo](https://appshunter.io/ios/app/wireless-duo/id887345679)
- [ASUS RECO](https://appshunter.io/ios/app/asus-reco/id990201108)
- [HiVivo Lite](https://appshunter.io/ios/app/hivivo-lite/id994842504)
- [HiVivo Plus](https://appshunter.io/ios/app/hivivo-plus/id998460270)

All apps by ASUSTek: https://appshunter.io/developer/389745902

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*