# MyASUS — user reviews > 73 indexed App Store user reviews of MyASUS by ASUSTek, rated 4.20/5 from 646 ratings. - Source: https://appshunter.io/ios/app/myasus/id500929525/reviews - App overview in markdown: https://appshunter.io/ios/app/myasus/id500929525.md - Rating breakdown: 5★ 461 · 4★ 52 · 3★ 25 · 2★ 18 · 1★ 89 ## What do users think of MyASUS? Overall sentiment: negative **Pros** - 👍 Truly the Best! - 🚀 Fast tracking of issue resolutions - 💡 Great app very useful if you have any asus products or if you are like me and built your own **Cons** - 🐛 Product not showing - 🐛 What a joke - 🐛 Used to be a good brand - 🐛 Fix your webpage! - 🐛 Too difficult to start a repair - 🐛 Cannot re-register Device - 🐛 Repair Link Crashes App - 🐛 Help - 🐛 Registration - 🐛 Not working not helping! - 🐛 Needs some work - 🐛 Garbage. Don't bother. - 🐛 Yep, not buying an ASUS product again - 🐛 Garbage! - 🐛 Bad app, live chat isn't working - 🐛 LinktoMyAsus connection - 🐛 Incomplete - 🐛 Super disappointed - 🐛 Never worked from day 1 - 🐛 Same bad online chat, no way to submit tickets - 🐛 Crashes when asking for help - 🐛 Poor - 🐛 Can't open - 🐛 Poor experience for support - 🐛 Does Not Accept Login - 🐛 horrible crashes soon as i open the app - 🐛 Terrible app - 🐛 Problem after problem and more… - 🐛 Repair Status Option - 🐛 App crashes when clicking on support items - 🐛 Don't ever but an ASUS router - 🐛 Fault app - 🐛 The app is as useful as Asus support. - 🐛 App shuts down - 🐛 awful app. awful company. awful product. worst ever. - 🐛 Makes no sense - 🐛 Can't log in - 🐛 Not supported for IOS devices - 🐛 Can't log in - 🐛 App isn't as advertised - 🐛 Cannot use app - not updated for iOS 14 - 🐛 No way to make general inquiry - 🐛 This app is the single reason i am done with ASUS - 🐛 They give no information on when products will be released, or restocked. - 🐛 Does not properly support Sign In With Apple - 🐛 Can't complete my warranty - 🐛 Need help - 🐛 Sign up with Apple Fiasco - 🐛 Terrible - 🐛 No help - 🐛 Don't waste your time - 🐛 Misleading Features - 🐛 Sign In with Apple not working - 🐛 Characters Not Visible in Dark Mode - 🐛 Can't get to customer support here either :( - 🐛 Useless - Unable to Login - 🐛 Download the app they said - 🐛 Bad customer service - 🐛 App good product support stinks **Commonly reported bugs** - Login screen freezes - Incompatible with older devices **Most requested features** - Dark mode option - Advanced analytics dashboard ## Newest reviews (17 of 73) ### 2/5 — Product not showing *2025-11-28* Nothing appears under the My Product section. ### 2/5 — Too difficult to start a repair *2023-12-22, version 4.00.32* My daughter’s keyboard stopped working within two weeks of getting it. I tried to register the product with the information inside it and all emails were returned as failures and I never managed to get it to register online. I downloaded the app but it is less than helpful. Her Chromebook isn’t even listed when I try to submit a repair request. Amazon won’t let me use the extra coverage I bought because it is a manufacturer defect still covered by them. Very frustrated. ### 2/5 — Cannot re-register Device *2023-05-08, version 4.00.29* Need to enable to re-register Devices after reinstalling MyAsus. After doing so the app says its already registered and it doesn't add to the list. ### 2/5 — Registration *2023-01-26, version 4.00.26* For some reason, I can’t register my laptop, and its really pissing me off. I want to be able to check on my laptop from my phone, but I can’t. ### 1/5 — LinktoMyAsus connection *2022-08-11* Extremely inconsistent and requires re-connecting work each use. Often never connects. The few times it has worked it is great and I really would like this function to work as it is the reason I purchased the ZenBook ### 1/5 — Incomplete *2022-07-27* I have registered devices. When I went to initiate chat, I had to use selections to choose my device from scratch. There were no references to my already registered devices. When I drilled down, the model I have was missing from their drop down selections. Most everything else was there. When I went to the next step to choose the subject (Accessories) the app crashed. Repeat…crash. App is useless. ### 1/5 — Super disappointed *2022-07-13, version 4.00.17* My RMA information returns nothing. When I try to do online chat, the entire app crashes. It needs to be easier to get help! ### 1/5 — Never worked from day 1 *2022-06-27, version 4.00.17* I ordered my computer through one of the vendors on Amazon….first mistake. When it arrived it came in a big box with NO packing material just the original box. I was extremely busy during this time and just sat it aside to set up later….second mistake. When I went to set it up a couple months later it wouldn’t work properly. It kept giving me an error message and then close down. I contacted the company I purchased it from and was told I missed the date to return it. I told them they said in the ad there was a year’s guarantee. They at first refused to honor it saying it was the manufacturer’s fault. Finally they agreed to look at it. I packaged it as it should have been initially and paid $50 to send it back. When it came back about four to five weeks later again with no packing materials the same error message came up in the first 15 minutes. This saga goes on and on and I’m sick of telling it. The bottom line is I have a $900 paperweight that has never worked. ### 1/5 — Same bad online chat, no way to submit tickets *2022-06-11* This app funnels you into an internal app browser that’s brings you to the webpage of the the same outdated chat application they use on their website. You can’t file any claims through this app without using that feature, which I find quite benign. The only time I have time to submit information about my claim is during their live chat’s off hours, making it exceedingly difficult for me. Let alone the arbitrary hurdle of waiting in a que to start a claim, which directly affects my ability to make a claim within the required time before my warranty expires. Honestly quite lame ### 2/5 — Crashes when asking for help *2022-05-28* If I want to chat with an agent the app just crashes and shuts down after I put in the reason for discussion. ### 1/5 — Poor *2022-05-25* The app keeps kicking me out to my Home Screen. It’s also difficult to navigate and my new laptop isn’t listed in the model number list. ### 1/5 — Can't open *2022-05-17, version 4.00.17* Downloaded it can't open even once. ### 1/5 — Poor experience for support *2022-05-06* I was prompted to get this app when seeking support for my motherboard. I had an account and my product was registered but when I wanted to start a chat I had to select my product from a list then fill in details like serial number that were already in my account. The agent was then unhelpful and when I switched to the camera of my phone to take a picture to attach to the chat it closed the chat and there is apparently no way back without starting again… which requires me to type everything in again. Poor experience ### 1/5 — Does Not Accept Login *2022-03-26, version 4.00.17* Every time I try to login with my ASUS account, it just spins and never signs in. Worthless app until this is addressed. ### 1/5 — horrible crashes soon as i open the app *2022-03-17, version 4.00.17* i tried to log in with my account and soon as try to open the app is closed straight away! :(( ### 1/5 — Terrible app *2022-03-09, version 4.00.17* Totally not functioning n don’t know what can be done to resolve the headaches. Terribly frustrating! ### 1/5 — Problem after problem and more… *2022-03-08, version 4.00.17* This app needs an overhaul. From the moment it asks your age (using a terrible interface) and then signing you in, you are presented with a “repair” and “status” interface. I went to purchase a warranty for my laptop and I wish I didn’t bother. The interface again doesn’t accept certain email addresses, the postal code is not geared up for non-US addresses and is unhelpful. Clicking on the checkout button after this pain, it does nothing but sends you back to the start! Tried twice and failed in the same way. From a company of ASUS standard this must have been created by someone else / single dev. It needs so much more “attention”. ## Most critical reviews (10 lowest-rated) ### 1/5 — What a joke *2025-11-08* This app is useless. I tried to contact an agent using the online chat function and it just tells you there is no information and doesn’t work. The whole point of getting this app is to have easier ways to contact real people than their (absolutely terrible) website. ### 1/5 — Used to be a good brand *2024-09-25* Asus used to be a brand of good repute, but in the last few years I've seen their product integrity suffer and their 'customer no-service' as Clark Howard calls it, hamstrings any ability they have to assist. I've had nothing but bad experiences since I got our supposedly 'top of the line' gateway, and I don't think I'll ever purchase an Asus product again. ### 1/5 — Fix your webpage! *2024-08-22* I haven’t been able to open the web page main menu because of some ridiculous accessibility widget expired that I don’t even want! ### 1/5 — Repair Link Crashes App *2023-03-14, version 4.00.27* Whenever you press the repair option on the App. The App automatically closes ### 1/5 — Help *2023-03-02, version 4.00.27* I just got my laptop and I’m trying to connect it to my iPhone and I was sent to this app but while trying to register its saying it isn’t responding try again later ???!! HELP ! ### 1/5 — Not working not helping! *2023-01-07, version 4.00.26* The app is not working i can’t register my laptop and there are black lines appearing on my new bought laptop and I can’t get any help!!! Why I bought Asus at first !!! How can I get help and use my warranty!!!! App is awful and not helpful ### 1/5 — Garbage. Don’t bother. *2022-11-15* A terrible app with almost no value or utility. Poorly designed. Hardly works for even the most basic functions for which it was designed. ### 1/5 — Yep, not buying an ASUS product again *2022-10-20* Strange lack of technical competence when it comes to their tech support (or intentional?) I own a zenWiFi router. Let me tell you these are not budget-priced, so I would expect better support than provided by their cheaper competitors. Not! Since they don’t have phone support the app is all I have. (Web support requires windows) On the 2nd go-round with the app, I’m still batting 0.000%. When I try to register product serial number, I get a server error. When I go into support, and tap on any of three support link/button options at bottom do not respond. (Online chat, call or email us). I’ve got a Mac, so when their web support sends me to a windows app, that’s a non-starter. Running out of ideas short of junking a $200 router after one year of ownership ### 1/5 — Garbage! *2022-10-10, version 4.00.22* This app is pure garbage and ASUS should be ashamed of themselves for even putting it out. I’ve been trying to login unsuccessfully for almost 24 hours. After inputting my information it just sits there with the rotating circle endlessly making its rounds. No time out, no error message, just an infinite circle. Do Better! ### 1/5 — Bad app, live chat isn’t working *2022-08-27, version 4.00.18* Useless app ## Most praised reviews (10 highest-rated) ### 5/5 — Truly the Best! *2024-09-26, version 4.00.40* I’ll admit that I’m sure I’m not the first person to say that I hate having to utilize customer service of any kind, but this app and the ASUS company truly have something awesome going on here! Help is always one second away, and it makes purchasing things like products and my favorite part; extended warranty, and repair extensions! I was so worried that I had missed out on purchasing a true protection plan through Amazon, especially through the manufacturer after the 30 days were up, but then I find out it’s actually 60 days with the manufacturer with much better coverage. I’ve always loved this brand and they’ve already helped solve several issues that I’ve had. Much appreciated guys! 🤘 ### 5/5 — Best place for understanding your ASUS computer *2021-03-10* Need help using your computer or need to fix your computer, this is the place you need to be. Wondering about your next computer, here is the right site for you. Who could know your computer experience better. ### 5/5 — Great Service, Great Product! *2020-10-21, version 4.00.15* I bought an FX505DY, it was my first computer ever, I don’t know what exactly happened to it, but it completely cut out on me. Within 15 minutes they cleared me to send it to them, and they’d fix it. I didn’t have to pay shipping or anything! Plus the customer service is absolutely fantastic! And since receiving the fixed FX505, no problems at all : ) ### 5/5 — Gaming Notebook *2020-10-07* My grandson purchased a Gaming Laptop. His screen blacked out, we sent it to them and they are fixing it or replacing it. No problem ### 5/5 — Great app! *2020-06-07* I was able to register my motherboard and the exercise the warranty. Well thought out app. ### 5/5 — Fast tracking of issue resolutions *2016-09-07, version 2.5.0* My new laptop had an issue. I received excellent help and direction from the person on the 800 number. My device needed service. This app let me track the entire process. I am grateful for the people and services provided by ASUS. ### 5/5 — My review *2015-08-18, version 2.5.0* Great app very useful if you have any asus products or if you are like me and built your own ### 5/5 — Language *2012-03-01, version 1.05* Good app for preview Asus product. Please help me change language of this app. I don't understand Chiness. Thank you! ### 3/5 — Needs some work *2022-12-08, version 4.00.26* The ASUS login option is not functional. You need to use Apple, Google or Facebook to login. ### 3/5 — Repair Status Option *2022-03-03* Each time I submit a request for a repair status using the option it continues to time out. Luckily there are some e-mail updates. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*