# MyAussie

> Aussie Broadband customer account management and support tool. (iPhone/iPad app by Aussie Broadband Ltd.)

- Source: https://appshunter.io/ios/app/myaussie/id1455414782 (this page in markdown: same URL + `.md`)
- Developer: [Aussie Broadband Ltd](https://appshunter.io/developer/1455414781)
- Category: Utilities
- Price: Free
- Rating: 4.10/5 from 8 App Store ratings · 186 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 47 MB
- Languages: American English
- Released: 2019-03-26
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myaussie/id1455414782/reviews.md

## What is MyAussie?

Welcome everyone and let us introduce you to the MyAussie app! This app has been created for Aussie Broadband customers so you can make changes to your account quickly and easily. There is so much you can do on this app including:
-    Track your usage
-    Diagnose, lodge, and track any faults you may be experiencing
-    Track outages and maintenance that may affect you
-    Update your plan, add bolt-ons, and even add new services to your account like mobiles and Fetch
-    Make a payment on your account
-    Set up a payment plan for your account
We’re always keen to improve in every aspect of our business, so if you have anything else you think would be good to include on the app, feel free to let us know.

## Key features

- Track usage
- Diagnose and lodge faults
- Track outages and maintenance
- Update plan and add services
- Make payments
- Set up payment plans

## What do users think of MyAussie?

Overall sentiment: positive

**Pros**

- 🚀 Easy to use
- 👍 Comprehensive features
- 🚀 Reliable connection
- 👍 Excellent customer service
- 🚀 Seamless app experience
- 👍 Transparent information
- 🚀 Intuitive navigation
- 👍 Helpful diagnostic tools

**Cons**

- 🐛 Buggy app updates
- 🔒 Poor security (login issues)
- 🐛 Notification issues
- 🐛 Inconsistent user experience
- 🐛 Slow support response times

**Commonly reported bugs**

- App freezes on launch
- Login screen issues
- Notification badge not clearing
- Incompatibility with newer devices

**Most requested features**

- Dark mode option
- Ability to switch between accounts
- Improved notification management
- More detailed usage tracking

## Recent user reviews (10 of 186)

All indexed reviews: https://appshunter.io/ios/app/myaussie/id1455414782/reviews.md

### 5/5 — Always there

*2026-08-18*

As always my aussie are always there for support for customers, to help with any issues that arise if you need them, help is just a phone call away when needed, they always have things sorted for you before the end of your ph call to them, thank-you for being there for your customers (my aussie), you are very much appreciated by me, customer service is fantastic and always sorted for you at the time of contact, kim..

### 1/5 — Harder to see usage

*2026-06-05*

This app used to have great visualisation of my data plan but after a recent update it’s much worse.

It used to show my mobile plan’s data usage as a bar right next to another bar which showed how many days left until the end of the payment cycle. It meant a quick glance could immediately tell me if I was using data faster or slower than usual, and I could easily buy top-up data if I could see I would need it before the end of the cycle.

Now, instead they’ve made that one usage bar inexplicably take up five times as much screen space, but removed the bar showing how long until the payment cycle, which means this screen is essentially useless to predict how much data I’ll need to get through the month.

As a voice complaining about change, I’m sure this will be dismissed as just complaining about change, but genuinely this is a worse experience, it tells me less information and takes up so much more space. Do better, Aussie Broadband

### 1/5 — Not fit for business

*2026-05-29*

Still trying to get connected, very poor communication, very poor support - only open 9-5 Monday to Friday. Businesses operate all hours, so should they. They aren’t serious about business customers so you should take your custom elsewhere. 

And they put their price up before even getting me connected. 

Unbelievable.

### 5/5 — The most competitive service provider

*2026-05-26*

Aussie BB’s customer service has always been great. I have always found them to be (by far) the most competitive phone and internet service for the $$. One place I moved to  in past 10yrs I couldn’t get coverage due to being isolated area-The best other provider I could get was  over 3x the $$$ p/month for Internet service. We Definitely recommend Aussie BB

### 5/5 — Switched

*2026-05-06*

Should have joined years ago but was waiting for a Personal Reference (+ trial) from a Trusted Friend. Sign Up was Easy-Peasy, Plans/Payment Affordable & Easy to Understand, Professional Customer AI 🤖 Service experience, Quick Communication/Confirmation/Follow Up ensured I was Informed & Understood the What/How/When/Why Process. 
At the End of this, I am a very happy Customer 😁and confident that I made the right choice to SWITCH Internet/Mobile Providers. 
Thank you AussieBroadband for making this a great experience 👍

### 5/5 — Nice!!!

*2026-04-10*

Was with one of the bigger Telco’s and swapped to Aussie. Smooth transition and people who know the systems with such niceties as porting of numbers. This in itself was remarkable. Then again that is what you get with a company with call centre people based in Australia and knowing Oz Telco so BE NICE to them :) the app is easy to access. Easy to use. Gives you the power to make changes or even just to throw a few $ on to the account before billing runs. Not to mention the whole service ended up a little more than 50% cheaper than my last Telco. Give them a try..

### 3/5 — Long way from good …

*2026-03-28, version 2.4.3*

Latest update - like most of its predecessors - shows a lack of proofreading in the App Store promotion. Basic spelling errors.
There seems to be no way to circumvent the insistence  on entering a PIN when logging in. Biometric and NO PIN is where it should be. The last thing I need is YAA (yet another App) wanting a PIN - this is so last century.

### 5/5 — Don’t worry about anyone else

*2026-03-12*

MyAussie has been great, best/fastest connection at a great price, customer service has always been great and the support has always been good too, if your ever stuck just chat to them and they’ll always help you out, literally can not see me ever changing providers, wish they could handle all my bills like electricity, gas and phones

### 1/5 — App is hot trash

*2026-02-11, version 2.4.0*

Horrible navigation

### 5/5 — Best Internet Provider an service

*2026-01-31, version 2.4.0*

Aussiebroadand is the best provider for internet I’ve been with them nearly 6 yrs and never had any issues an service is always amazing

## Frequently asked questions about MyAussie

### What can I do with this app?

This app allows Aussie Broadband customers to manage their account easily. You can track your data usage, diagnose and report any faults you encounter, and stay informed about outages or maintenance. It also lets you update your plan, add bolt-ons, and even new services like mobile or Fetch.

### Can I make payments through the app?

Yes, you can make payments directly on your account through the app. Additionally, the app provides the functionality to set up a payment plan for your account, offering flexibility in managing your billing.

### Is this app free to use?

Yes, the app is completely free for Aussie Broadband customers to download and use. There are no charges associated with using its features for account management and support.

### What if I have a suggestion for the app?

The developers are keen to improve the app and welcome user feedback. If you have any suggestions for features or improvements you think would be beneficial, you can share them with the development team.

## Version history (last 5 releases)

### 3.2.1 — 2026-08-20

We're all about making sure our customers have a great experience with us and, by extension, our app! To do that, we bring regular updates to the store, which includes improvements for speed and reliability. We will also highlight new features as they become available.

This update includes:

1. eSIMs are now available for purchase and replacement
2. Improvements to the look and feel of our interactions
3. General bug fixes and performance enhancements

### 3.1.0 — 2026-07-31

We're all about making sure our customers have a great experience with us and, by extension, our app! To do that, we bring regular updates to the store, which includes improvements for speed and reliability. We will also highlight new features as they become available.

This update includes:

1. eSIM now available to be purchased, activated and installed
2. Improvements to the look and feel of our interactions
3. General bug fixes and performance enhancements

### 3.0.0 — 2026-07-17

Redesigned mobile service page.

UI/UX improvements.

General bug fixes.

### 2.4.6 — 2026-06-04

- General bug fixes

### 2.4.5 — 2026-05-27

- General Bug Fixes
- Updated design for the mobile product

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## Related topics

[aussie](https://appshunter.io/ios/topics/aussie)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*