# MyAXA Egypt — user reviews > 64 indexed App Store user reviews of MyAXA Egypt by AXA LIFE INSURANCE EGYPT S.A.E, rated 2.20/5 from 182 ratings. - Source: https://appshunter.io/ios/app/myaxa-egypt/id1486076245/reviews - App overview in markdown: https://appshunter.io/ios/app/myaxa-egypt/id1486076245.md - Rating breakdown: 5★ 40 · 4★ 12 · 3★ 12 · 2★ 4 · 1★ 114 ## What do users think of MyAXA Egypt? Overall sentiment: negative **Pros** - 👍 Useful (brief positive mention) **Cons** - 😞 App not easy to reach policy - 😞 App shows no active policies - 😞 App shows no internet connection - 😞 Long call center wait times - 😞 Unhelpful call center agents - 😞 Multiple call center transfers - 😞 App not user-friendly - 😞 Unclear claim submission - 😞 Unclear claim status - 😞 App session time is very short - 😞 Network connection is bad - 😞 App needs bug fixes for doctor search - 😞 App is slow and has many problems - 😞 App is useless - 😞 App is difficult to deal with - 😞 App takes long to find data - 😞 App fails to find data - 😞 App does not launch - 😞 App freezes on startup - 😞 App is hard to understand - 😞 App is a waste of time - 😞 App does not allow registration - 😞 App needs major upgrading - 😞 Cannot download benefits - 😞 Cannot activate services - 😞 Cannot delete account - 😞 App is a disaster - 😞 App not functional - 😞 App needs to align with procedures - 😞 App needs more explanations - 😞 No response to requests - 😞 App eliminated from workflow - 😞 App is very bad - 😞 Blank page on startup - 😞 Scrolling left and right not easy - 😞 App so bad - 😞 App not working outside Egypt - 😞 App not working for iPhone - 😞 App not working with iPhone - 😞 App gives white blank page - 😞 App not working on iPhone - 😞 App doesn't load up - 😞 Shocked by weak app - 😞 App simply does not work - 😞 Application not opening on iPhone - 😞 Not working at all - 😞 App showing blank white screen - 😞 Cannot reach sign on page - 😞 App not working properly - 😞 Cannot call doctors directly - 😞 No doctor available to call - 😞 Did not receive OTP - 😞 Customer service did not solve problem - 😞 Video call not working - 😞 Cannot retrieve data **Commonly reported bugs** - App always showing no active policies - App keeps showing no connection to internet - Session time is very short, keeps logging out - Network connection is crappy - Application needs bug fixes for doctor search - App is slow and has many problems - App is difficult to deal with, needs restarting many times - Takes long time to find data, multiple times failed - App doesn't even launch, blank page - App freezes on startup on blank screen - App does not allow registration due to invalid data - Cannot download benefits or any other thing - Cannot activate services, gives “data not correct” - Cannot delete account, gives error - App not working outside Egypt - App not opening for iPhone - App not working with iPhone - Application gives white blank page and stuck - App not working on iPhone after removing and reinstalling - App doesn’t even load up - App does not work, just a white screen - App simply does not work, blank screen - Application not opening on iPhone, seems software problem - Not working at all even after update - App is showing blank white screen - Cannot reach the sign on page - App not working properly, cannot call doctors directly - No doctor is available to call - Did not receive the OTP after trying to register many times - Video call not working - Error: cannot retrieve your data **Most requested features** - Improve app functionality - Fix bugs in doctor search - Align app with actual procedures - Provide more explanations and details - Improve app and massive updates - Fix issues with iPhone compatibility - Work on necessary repairs for the application - Allow calling doctors directly - Ensure doctor availability for calls ## Newest reviews (17 of 64) ### 1/5 — Crappy *2025-01-16* The session time is very short. So it keeps on logging out. The network connection is crappy not just slow ### 1/5 — Mr *2025-01-08, version 2.16.0* Something stupid ### 1/5 — سيئ جدا *2024-12-26, version 2.16.0* سيئ جدا ### 1/5 — I’m very sad *2024-12-15* Application need fix bug search for doctors ### 1/5 — Very bad application *2024-12-14, version 2.15.1* It’s not an application it’s just a group of bugs ### 1/5 — سيئ جدا *2024-12-05, version 2.15.1* اسوأ تطبيق طبي شوفته بطئ و مشاكله كتير و في حالات كتير يعتبر ملوش لزمة ### 1/5 — Useless app *2024-10-20* Terrible app, doesn’t work whatever I do, non responsive customer service, the worst ever ### 1/5 — Bad app *2024-10-13, version 2.15.0* It’s so difficult dealing with this app. You need to restart many times. Taking long time to find your data and multiple times it got failed to do that. Please fix these issues ### 1/5 — Doesn’t even launch *2024-10-07* Once you open it, you get a blank page and that’s it ### 1/5 — The worst app ever *2024-10-04* It’s very bad and very slow. It is hard to understand and use. It’s a waste of time. ### 1/5 — Freezes on startup on blank screen *2024-10-03* Since before the update and I’m experiencing the same issue! I tried deleting and installing again several times with no success. Pretty useless app when after an update it has the same major issues!! ### 1/5 — Same as everyone else *2024-08-31* It will not allow me to register due to invalid data. This APP is awful and needs some major upgrading by someone competent. ### 1/5 — trouble aap *2024-08-22* I can’t download my benefits or any thing else ### 1/5 — Cannot even activate the services *2024-08-22* Every time I tried to activate a service it gives me “data not correct” and when I tried to delete my account it also gives me error “we could not delete your account”. ### 1/5 — التطبيق لا يعمل *2024-08-10, version 2.15.0* حاولت اكثر من مرة تنزيل التطبيق ولكن لا يعمل اطلاقا، قمت بمسح التطبيق وانزاله اكثر من مرة ولا يعمل مطلقا ### 1/5 — A desaster *2024-08-01, version 2.15.0* I can not recommend AXA insurance as long as they are not able to provide their customers with a properly functional app. Imagine needing medical services, and nobody will serve you in hospital because this crappy app doesn’t work! ### 1/5 — App is terrible *2024-07-22, version 2.15.0* Please fix the app first before you let people use it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dream plus *2026-07-11, version 3.2.0* I can’t see my policy ### 1/5 — شركة سيئة بمعنى الكلمة *2026-06-28, version 3.2.0* 0 ### 1/5 — Worst application ever. Worst service after selling. I don’t recommend this company *2026-01-31, version 3.0.14* The worst application I have ever seen, even when I tried to check the application while I am outside Egypt …I couldn’t!!!! I contacted agent through WhatsApp… to check my policy.. one of them didn’t replied and the other one asked me to wait until I go to Egypt… they are unprofessional. ### 1/5 — Hassle *2025-12-25, version 3.0.12* Not easy to reach your policy ### 1/5 — Please fix ur app *2025-08-27, version 2.17.0* I have more than three active policies and the app is always showing no active policies, also it keeps showing no connection to internet ### 1/5 — شركه فاشله *2025-07-26, version 2.17.0* برنامج فاشل بكل ما تحمله الكلمه كل ما ادخل يقولي لا يوجد إنترنت مع اني في السعوديه والنت صاروخ شركه فاشله مش عارفه تعمل برنامج محترم ### 1/5 — Call Center *2025-07-25* I wanted to express my frustration with your call center. I faced long wait times, unhelpful agents reading from irrelevant scripts, and multiple transfers without resolution. This experience has left me feeling undervalued as a customer. I hope you can change your call center provider soon you are the only loser! ### 1/5 — Poor customer service *2025-07-06, version 2.17.0* Very bad application. Very bad customer experience ### 1/5 — Amir *2025-04-08, version 2.16.1* Very bad where is the digital card showing?? ### 1/5 — bad *2025-03-26, version 2.16.1* very bad cannot get my info ## Most praised reviews (8 highest-rated) ### 5/5 — Useful *2024-09-10, version 2.15.0* Helw ### 5/5 — Need improvement *2024-02-03* Need more improvement and massive updates ### 5/5 — Axa *2022-10-30, version 2.11.9* Good app ### 4/5 — الاسكندرية *2021-08-21, version 2.6* يحتاج الي تفعيل المزايا لمعرفة الباقي من رصيد كل خدمة طبية ، يحتاج الي اضافة خانة للمطالبات و استلام الموافقات الطبية كأشعارات. في المجمل تطبيق جيد. ### 3/5 — Good App, but *2024-07-05, version 2.15.0* It needs to be aligned with the actual procedures. Also, it needs more explanations and details for each item. I used it to make a couple of requests, but I got no response. Seems to me that the The app has been eliminated from the workflow of Axa. ### 2/5 — Useless *2025-10-27, version 2.17.0* Not showing any of my policies, and when I tried to activate it, the message was “Policy does not exist”!!!!! ### 2/5 — Not user friendly *2025-03-14, version 2.16.1* This app does not have an easy user screen. It is not clear where to submit a claim or see where a claim is being worked on. I was sent a resolved conflict email with no way to find out how it has been resolved. It feels like I don’t have health care because even the demonstrator that came to our school did not do a demonstration as the majority of us could not even access the app and did not return for another demonstration. Overall it is not useful ### 2/5 — التطبيق لايعمل في اخر *2020-05-05, version 1.4* في اخر خطوة من التسجيل --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*