# MyBaystate — Manage your health

> Baystate Health patient portal for managing health information and accessing services. (iPhone/iPad app by Baystate Health.)

- Source: https://appshunter.io/ios/app/mybaystate/id1149098574 (this page in markdown: same URL + `.md`)
- Developer: [Baystate Health](https://appshunter.io/developer/1060414301)
- Category: Health & Fitness
- Price: Free
- Rating: 2.50/5 from 44 App Store ratings · 30 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 15 MB
- Languages: American English
- Released: 2018-02-08
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mybaystate/id1149098574/reviews.md

## What is MyBaystate?

Use the MyBaystate app to navigate your Baystate Health experience as a patient or visitor. With a MyBaystate account, you can manage your health information and communicate with your providers. 

You can also get important information about Baystate Health and its locations and services without having to log in.

With a MyBaystate account you can:
•	Send secure messages and images to your providers
•	Request appointments
•	Request prescription refills
•	See lab and radiology results, medications, health issues, allergies, vaccine records, and visit summaries
•	Fill out forms and print paperwork
•	Get answers to medical questions from our community outreach librarians
•	Search our health and wellness resources
•	Manage health information for family members

Without logging in, you can: 
•	Find a provider
•	Find a location (emergency, hospital, primary care, radiology, lab, urgent care)
•	Learn about medical services
•	Pay your medical bill
•	Request your medical records
•	Request an appointment
•	Find your way in the hospital with indoor navigation
•	Check visiting hours
•	Access the gift shop and online store
•	Get helpful news and updates

## Key features

- Secure messaging with providers
- Appointment and prescription requests
- View lab and radiology results
- Access health records and visit summaries
- Find Baystate Health locations and services
- Indoor hospital navigation
- Pay medical bills

## Recent user reviews (10 of 30)

All indexed reviews: https://appshunter.io/ios/app/mybaystate/id1149098574/reviews.md

### 1/5 — Horrible

*2026-06-26, version 14.0.6*

This app is useless. I go see my doctor. He makes notes and they never show up in the app. I get testing done. It never shows up in the app. I called the helpdesk. They say they push through to the app it never shows up in the app. They offer no solution only excuses.

### 1/5 — Trash

*2026-06-08, version 14.0.6*

App is so glitched i can’t even hit sign in without it pressing forgot password instead

### 1/5 — accomplishes nothing

*2026-01-31, version 14.0.6*

the app is pointless. you try to sign in and it takes you to safari. it then asks you to sign in again, in which it says your username and password is invalid. never been more frustrated with an app that is supposed to make things EASIER. do not bother downloading this app.

### 1/5 — Don’t waste your time

*2026-01-16, version 14.0.6*

As the previous review said. It’s a sad excuse for an “app”. When you try to log in, it opens a window with the website in the browser. Kinda defeats the purpose of an app if you ask me. Baystate needs to just join MyChart (like every other hospital I’ve been to in MA does).

### 1/5 — Not user friendly

*2025-11-23, version 14.0.6*

Trying to navigate this app is horrible!  Can’t even find my appointment for next month in there to print out and give to my job.   I’ll just call tomorrow and have them mail me something.    Been using my chart for year and was very user friendly.

### 1/5 — Love the provider -App is awful

*2025-10-09, version 14.0.6*

My provider is excellent. But in a world where apps like MyChart are working well, this one is a nightmare. I receive messages, I can’t reply to them. I can’t access my health records. There are no options for payment here, and this is the most baffling piece to me. As a patient who wants to pay their bill, I will often hear from collections before I hear from my hospital about a bill because their billing process/department is so slow/backed up that I have gotten bills from specialists YEARS after the appointment. Whatever their back end is for this portal, it’s an absolute nightmare. Also, it’s not actually an app, it’s a web-app, so it opens an instance of your browser. MyChart would be a much better solution for Baystate, and probably save them money even if it’s more expensive. As a western mass resident, I really hope our hospital system gets it together and stays solvent/efficient. We need this medical infrastructure and we need good doctors. A good patient portal is likely to help them do better care. Also, the feedback system for the patient portal doesn’t allow real feedback. It just asks what’s important to you. It’s like they don’t want to know how badly they’re doing. UMass Worcester has MyChart, my pediatrician has it, and it’s not like I’m a fan of that in particular, but it just works. The baystate portal is useless - no notifications, logs you out too fast, no ability to reply to messages. I wonder how much the inefficiency of their system costs them? I really would like a change and not just an update to the existing software. It’s definitely time to cut their losses and dump it.

### 1/5 — A joke

*2025-10-06, version 14.0.6*

Absolutely terrible. It’s not even an app. When you touch “sign into health record“ it launches a webpage on your browser. Test results are incomplete. And I just scheduled a test, producing a notification of the location containing no address. Thanks for that. And try to pay a bill, which you’d think is their priority. Apparently you have to have memorized your account number. This app feels like the output of a mediocre computer science major to which Baystate IT outsourced this junk. Baystate is a poseur, imagining themselves to be a real academic medical system but drunk on their own Kool Aid.

### 1/5 — Not actually an app

*2025-09-26*

Absolutely terrible. It’s not even an app. When you touch “sign into health record“ it launches a webpage on your browser. Test results are incomplete. And try to pay a bill. Apparently you have to have memorized your account number. This app feels like the output of a mediocre computer science major Baystate IT outsourced this to.

### 1/5 — Baystate Sell out

*2025-09-11, version 14.0.6*

Baystate has sold out to its corporate overlord and refuses to invest in simple things. 

The app is no longer an app and it redirects you to their trash portal site. 

Thanks Baystate for the phenomenal healthcare and abysmal bills.

### 2/5 — Invalid errors

*2025-09-03, version 14.0.6*

The last couple months all I’ve been getting is invalid entries, invalid, username invalid password, although I’ve been using the same ID since 2021

## Frequently asked questions about MyBaystate

### What can I do with the MyBaystate app?

The MyBaystate app allows you to manage your health information, communicate securely with your providers, request appointments and prescription refills, view lab results, and access visit summaries. You can also find Baystate Health locations, learn about services, pay bills, and navigate within hospitals.

### Is the MyBaystate app free to use?

Yes, the MyBaystate app is free to download and use. There are no subscription fees or in-app purchases mentioned for accessing its core functionalities.

### Can I manage my family's health information through the app?

Yes, the app allows you to manage health information for family members with a MyBaystate account. This enables you to keep track of their health records and facilitate their healthcare needs through the platform.

### What information can I access without logging in?

Without logging in, you can find providers, locate Baystate Health facilities (hospitals, urgent care, etc.), learn about medical services, pay your medical bill, request medical records, and check visiting hours. You can also find your way within the hospital using indoor navigation.

### How do I get answers to medical questions?

The app provides access to community outreach librarians who can answer your medical questions. Additionally, you can search the app's health and wellness resources for information.

## Version history (last 5 releases)

### 14.0.6 — 2025-07-22

General Bug Fixes To Gateway Application
1. Updated Terms and Condition Page
2. Updated Help Page

### 14.0.5 — 2025-05-28

- Faster loading times
 - Enhanced security & stability
 - New navigation to make your experience easier and better
 - Sleek, intuitive interface

### 14.0.4 — 2023-11-11

General bug fixes, security enhancements, and minor UX edits.

### 14.0.3 — 2022-07-15

This new release contains security improvements, bug fixes, and minor UX enhancements.

### 13.0.17 — 2020-10-27

General improvements, bug fixes, and updated main menu feature.

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## More apps by Baystate Health

- [Baystate Health Pharmacy](https://appshunter.io/ios/app/baystate-health-pharmacy/id1060414302)
- [Baystate Health WayToGo](https://appshunter.io/ios/app/baystate-health-waytogo/id1140815762)
- [Baystate Health Connect](https://appshunter.io/ios/app/baystate-health-connect/id1358688763)
- [Baystate WOW Bus](https://appshunter.io/ios/app/baystate-wow-bus/id6465333882)

All apps by Baystate Health: https://appshunter.io/developer/1060414301

## Related topics

[my baystate](https://appshunter.io/ios/topics/my-baystate) · [my baystate health](https://appshunter.io/ios/topics/my-baystate-health)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*