# MyBell — user reviews > 1,138 indexed App Store user reviews of MyBell by Bell Canada, rated 4.50/5 from 6,384 ratings. - Source: https://appshunter.io/ios/app/mybell/id850549838/reviews - App overview in markdown: https://appshunter.io/ios/app/mybell/id850549838.md - Rating breakdown: 5★ 5,087 · 4★ 475 · 3★ 229 · 2★ 102 · 1★ 491 ## What do users think of MyBell? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💳 Convenient bill payment - ⚡️ Fast and responsive - 📊 Detailed usage tracking **Cons** - 🐛 Frequent crashes and bugs - 🔍 Confusing navigation - 💰 Expensive services - 🕰️ Slow app performance - 🔒 Security issues - 🔋 High battery consumption **Commonly reported bugs** - Login issues - Inconsistent app behavior - Inaccurate data reporting - Compatibility problems with newer devices **Most requested features** - Dark mode option - Improved customer support - Simplified billing and account management - Enhanced data usage monitoring ## Newest reviews (17 of 1,138) ### 1/5 — Unethical customer service and home techs *2026-08-13, version 12.13.1* Tech altered outside wiring while we were not home. App settings for MFA I can’t access. Router logs showing B1 credentials access by device not mine and forwards my settings should I change them. Too many IGMP OPENINGS and remote access even though I have that off in settings. ### 1/5 — Ai prompt annoying *2026-08-13, version 12.13.1* I want to read the information on your site and the ai keeps bumping me off the page before I can finish. This is extremely frustrating. If I want the AI help then I will request it. ### 2/5 — Classic telecom *2026-08-13, version 12.13.1* Got billed more than $50 extra last bill. Called Bell to find out why and was told it was “per minute call forwarding charges”. Asked what I could do about that and was told nothing. Found out almost a month later from ChatGPT that call forwarding is part of many plans and can be added to my plan for $10/month. Sad day when AI is more helpful than humans- I blame the company for poor training and outsourcing- not the employees. ### 1/5 — Bell sucks *2026-08-13, version 12.13.1* My internet cuts in and out ! Dropped calls ! I have 128 gbs and I cant even watch a movie ! ### 1/5 — Carte bonus de 200$ *2026-08-12, version 12.13.1* Impossible de l’avoir!!! ### 1/5 — Facturation *2026-08-12, version 12.13.1* Je demande au agent d’annuler l’abonnent grave mais il M’ignore!!!!!!!!!! C’est irrespectueux ### 1/5 — Charging without authorization *2026-08-11, version 12.13.1* You charged me for the roaming fee without authorization. I didn’t even went out of canada and you charged me for $39.00. I will definitely switch provider. If no one contacts me to fix this. ### 1/5 — If I’m charged interest next month for paying 7 days late after 6 years I’m done with bell *2026-08-11, version 12.13.1* I paid $13 in interest and I’m willing to be looking for a new provider ### 1/5 — Just like to pay my bill, updating is not easy I am older and for me everything looks strange, *2026-08-10, version 12.13.0* Not impressed 😫 ### 1/5 — Worst network *2026-08-10, version 12.13.0* Whenever i going at my work everyone have network in their phone expect me whenever i rich my job my phone have no connection and aromatically goes on sos mode and i have worst experience ever ### 1/5 — Can’t view or download bell phone bills *2026-08-10, version 12.13.0* Second time I’ve added the review and still not addressed - and why do we see a 4 star rating for 9 years ago on the top of the reviews. Come on … simple fix I’m sure ### 1/5 — Bell sucks *2026-08-10, version 12.13.0* This company is the worst. Bell, bell mobility, bell aliant like WTF. This company doesn’t know its mouth from its bum hole. ### 1/5 — Annulation d’une ligne de cellulaire *2026-08-10, version 12.13.0* Je devais annuler une ligne de téléphone car la personne qui l’utilisait n’en avait plus besoin (étudiant d’échange rentré dans son pays). J’étais incapable d’annuler la ligne à partir de mon application et comme l’étudiant avait quitté avec la carte SIM ça a encore compliqué les choses car j’ai dû me rendre à un magasin Bell pour confirmer mon identité et pouvoir finalement rappeler pour finaliser l’annulation. Ce qui aurait dû me prendre deux minutes m’a pris deux heures. C’est une tactique commerciale qui est inacceptable. ### 1/5 — Mauvais service *2026-08-10, version 12.13.0* Il y a à plusieurs reprise des coupure quand nous écoutons nos émission qui sont enregistrer. ### 1/5 — Bring back usage to front page *2026-08-10, version 12.13.0* Why do we have to go two levels down to get usage? Another app that used to work fine, until it didn’t. Shame. ### 3/5 — Rewards link not working *2026-08-09, version 12.13.0* Frustrating that when I go to try and earn rewards it doesn’t work ### 1/5 — The app doesn’t work right anymore *2026-08-09, version 12.13.0* I’ve been using this app to pay my bill for years now all of a sudden I have to enter my card information every time. Why would you do that?It was great now it’s awful! Please fix it! No I will not sign up for auto pay. ## Most critical reviews (10 lowest-rated) ### 1/5 — JG *2026-08-20, version 12.13.2* Not able to see my mobile bill. ### 1/5 — Service *2026-08-20, version 12.13.2* Bad service they will start with low bills and overtime they will take triple of what we are paying now ### 1/5 — Not happy *2026-08-19, version 12.13.2* Will not take my Visa First Class card I use everywhere. Seems my name is wrong on card??? ### 1/5 — Painfully slow *2026-08-18, version 12.13.2* This thing takes 30 seconds to load or save. It was quicker for me to go downstairs and get Rogers. ### 1/5 — Account Trying to change information on the account is a total nightmare. *2026-08-17, version 12.13.2* Twice charged nsf. Once paid Second time tried to change banking information and still bell screwed up. I want my $60 back ### 1/5 — Always down *2026-08-17, version 12.13.2* Doesn’t work, won’t accept password, won’t reset password. Deleted, wants me to pay to re-install. Don’t think so ### 1/5 — Bs *2026-08-14, version 12.13.2* Bs company bs app ### 1/5 — Awful *2026-08-14, version 12.13.2* I was charged twice for the same mobile service — once prepaid through my Residential package and again through the Mobile postpaid system. Because the Residential and Mobile departments apparently don’t communicate, I still haven’t received my refund even after spending nearly 8 hours on the phone. Extremely frustrating and unacceptable customer service. ### 1/5 — Extra charges every month *2026-08-13, version 12.13.1* Very bad service ### 1/5 — Bell sucks *2026-08-13, version 12.13.1* Bell is terrible ## Most praised reviews (10 highest-rated) ### 5/5 — Best *2026-08-19, version 12.13.2* Number one network ### 5/5 — Good service *2026-08-14, version 12.13.2* I like services ### 5/5 — Bell technician *2026-08-12, version 12.13.1* Ontime, informative , made sure we were comfortable with new system recommend him anytime ### 5/5 — Merci *2026-08-05, version 12.12.1* Vendeur de grande classe a agi de façon vraiment professionnel et sur dans l’intérêt de Bell pour avoir réussi a me garder comme clients 👍🏻😎 ### 5/5 — Votre application *2026-07-31, version 12.12.1* Pire application de l’histoire humaine je n’ai jamais quelque chose qui fonctionne aussi mal… même le gouvernent fait mieux c’est des loop éternel sans obtenir ce que l’on veut!!! Areter d’engager pour cocher des cases et engager des gens compétents!!! ### 5/5 — Solution mon Bell *2026-07-28, version 12.12.1* On a besoin d’offre intéressant ### 5/5 — Bell mobile app *2026-07-26, version 12.12.1* So I did this latest update. I have iPhone XR with latest iOS. Seems weird my account data usage is coming out of my bonus 5 gig and not my plan 10 gig unlimited. I haven’t changed anything. Guess this means a face to face at my favourite Bell centre. 👀 April 28/23. Same visuals.Bug ?? ..July 26/23 … opened Bell app , had the Ads info thing for personalizing to accept now or later. Got a follow up text. But it was not in English. It was French. Sorry , not my language…. August 31/24 Please … my language is ENGLISH only. Thank you. **************** January 26, 2025… my mobility account has a 1st time ever message about $ increase. I was told at onset (1997) of becoming a Bell Mobility customer nothing would change in package unless eg. I trade my phone or I change something. Over the years ( since 1997 ) I have received from Bell loyalty perks. The latest is Free Basic Crave (2024) I went to my fave Bell outlet, they referred me to Phone Bell. Sounds like a runaround. Not logical. My ability to call during my work hours is limited. July26/26 With latest update no option to view usage. Also took away a credit. Weird things happening at Bell. But soon to upgrade… :)( edit) found usage. Lol!! ### 5/5 — préférentiel? *2026-07-25, version 12.12.1* est-ce ok? ### 5/5 — Bell *2026-07-23, version 12.12.1* Love it ### 5/5 — Good *2026-07-22, version 12.12.1* By best choice is Bell (Fantastic) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*