# MyBenefits Portal — MyBenefits Portal mobile app > All-in-one mobile app for accessing and managing member health benefits and ordering products. (iPhone/iPad app by NationsBenefits, LLC.) - Source: https://appshunter.io/ios/app/mybenefits-portal/id1642532832 (this page in markdown: same URL + `.md`) - Developer: [NationsBenefits, LLC](https://appshunter.io/developer/1488073131) - Category: Health & Fitness - Price: Free - Rating: 1.62/5 from 1,278 App Store ratings · 59 written reviews indexed - Age rating: 12+ - Requires: iOS 8.0 · 47 MB - Released: 2022-09-20 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mybenefits-portal/id1642532832/reviews.md ## What is MyBenefits Portal? The MyBenefits mobile app is an all-in-one solution that offers a unique engagement experience designed to improve health outcomes, decrease healthcare spending, and increase member satisfaction. Download the app and enjoy access to all your member benefits in one place. View detailed benefit information and create a personal health profile to make finding products you often need quick and easy. The MyBenefits app allows you to filter, sort, and search by category, pricing, wallet, and more. See products in more detail with 360-degree expandable images. You can easily access benefit tracking to see available dollars to spend on plan-approved products to live a healthier lifestyle. All orders are shipped with nationwide 2-day delivery at no additional cost. ## Key features - Access all member benefits - View detailed benefit information - Create personal health profile - Filter, sort, and search products - Track available spending dollars - Nationwide 2-day delivery ## What do users think of MyBenefits Portal? Overall sentiment: negative **Pros** - ⭐ Easy to use app - 🤝 Helpful customer service **Cons** - 🐛 Glitchy app and website - 💰 Overpriced products - 🤔 Confusing registration process - 📱 Lack of functionality (no barcode scanner, etc.) - 🛒 Limited store options - 🤯 Frustrating user experience **Commonly reported bugs** - Login issues and inability to access account - Catalog not displaying properly - Order fulfillment problems **Most requested features** - Bring back barcode scanner feature - Provide a definitive list of eligible items - Improve app stability and navigation - Offer more affordable and name-brand product options ## Recent user reviews (10 of 59) All indexed reviews: https://appshunter.io/ios/app/mybenefits-portal/id1642532832/reviews.md ### 1/5 — Poor directions *2024-01-02* Maybe this will save someone some frustration- both the website and the app ask for your insurance card ID to register/login. It says if your card starts with three letters, to drop those. Well, my ID number does NOT start with three letters; it is letter, number, letter, so I didn’t drop them and kept getting a message saying it was an invalid ID. Turns out you have to drop the first three characters regardless of what they are. So try that if you are having a problem. Also, calling this company is exhausting; you can’t get a person, and it takes forever to even be able to check your balance on the automated system (which is why I downloaded the app). I’m only planning on using the app for balance checks. I’m not ordering online since they stopped using Walmart. I just use my card at the drugstore. ### 1/5 — An absolute disgrace *2023-09-27* The user interface of this app is horrendous and the site is exactly the same. You expect the elderly to be able to use this!? It’s a mess. There is no back button and some of the items have absolutely no description whatsoever, add the fact that the prices are cartoonishly high, it’s like they’re being penalized for daring to order online. I do all the ordering for my mother and it’s always a pain and it’s always too much. Before her insurance switched to this company she could effortlessly get whatever she needed with ease and within budget, now it’s a constant cycle of seeing what can wait till the next month. It’s a disgrace, ABSOLUTELY EVERYONE involved in the conception of this app and company should be ashamed. Congratulations you’ve made the lives of the elderly worse. It’s despicable! I’m. I’m appalled and disappointed. ### 1/5 — Horrible. *2023-08-27* This is by far one of the worst apps I’ve ever used. How can a insurance company worth billions of dollars make a app that doesn’t function? There is no easy way to scan unless you tap on a product. Why not just put a button to tap to go to the scanner mode. No one knows what is eligible or isn’t eligible because you make it so complicated to simply scan a item in a store. It’s ridiculous, I’m scared to use my card out of embarrassment if something isn’t covered because there is no easy way to find out. Who wants to enter a UPC in 2023 almost 2024? What if someone can’t see well enough to type it? Then pick the store, and even if it’s covered 90% of the time, it won’t show it’s covered it says the product doesn’t exist. How does that make any logical sense? Literally just add a button to scan, that would make things 1000x more convenient for EVERYONE. ### 1/5 — No upc scanner *2023-08-10* The Aop is trash. Went to Walmart could not even use app. First it was difficult to even register through the app. Had to call in to register. Rep was rude and pushy. I did tech support for a bank for 10 years and I know good service this was not it. Then after I registered I walked into Walmart only to realize upc scan tool did not work. I called back after 45 mins could not figure it out. I called my health plan to raise my frustration and was another 1/2 hour call no resolution. They tried to encourage me to use catalog. I advised them I want to buy otc no mail orders. I called back a few days later and was told the scan feature no longer worked was on and off phone in 10 minutes. The guy was nice and professional. I wish that is what happened the first 3 calls. This confirms my suspicion and frustration that the app developers don’t have it together. Sorry about the harsh feedback but GIVE US SOMETHING THAT WORKS AND IS NOT SO BUGGY! I am even thinking of switching health plans when that time comes because why have a benefit I can’t use. ### 1/5 — I can’t afford this app *2023-06-14* What I mean by that is this app is supposed to help the elderly… It’s steals from the elderly. Highway robbery at its best. They want us to mail order from this company, let me give you an example. Soup: $3.80. I can’t even write this review without getting my blood pressure up to stroke level. This is the worst app worst company worst everything that I have ever used and I am 66 years old so that’s a lot of stuff I have used but this is got to be the all-time WORSE! I ordered the medicine lockbox. Was I in for a treat or so I thought. I paid $45 for a PLASTIC lock box… seriously ALL plastic, $45! This doesn’t help the elderly, all it does is rip the elderly off. We used to be able to order through Walmart online. Oh no, not now. Do you have to be there personally to use your card at Walmart. What about the Elderly that doesn’t drive? What about the elderly that doesn’t even have a vehicle?. Will you get my point I wish I knew who to complain to about this. Good luck, because you’re gonna need it. ### 1/5 — App is trash *2023-06-11* The Nations Benefit app is trash! Each time I try to log in using my membership ID number & push enter the screen just goes blank. I called customer service line & they informed me that it was a glitch in the app & there was nothing they can do. Told me to force close the app by swiping up & try again which I did, same results. Told me next to delete the app & reinstall which I did , same results. The last program called Healthy Benefits was way better & user friendly. Healthy Benefits app had a scanner that you could scan products in stores to see if they qualified for reimbursements. I feel that National Benefits don’t want you to go to Walmart, CVS, etc to do your shopping. Nations Benefits wants you to strictly shop online. Joe Fletcher ### 3/5 — only works on app itself *2023-03-07* you can not go to walmart with these benefits like it says and many otc and healthy food items are not covered like it says. I would say only get the utilities 50 dollars a month option because it does cover my phone bill when i pay my phone bill with the debit card luckily for now. it could possibly change. i will change the review lower if that happens. for the food benefit of 75 dollars a month, i only use the app and get the food through that and it is ok. food cost more on the app than at walmart but its better than nothing. i only use the over the counter items on the app as well when i purchase the canes they sell and other nick knacks. i would definitely buy something way better if i had the money myself but its better than nothing and you still get health insurance coverage as well which is better than not getting any at all. its a light 3. very light. only reason its not 1 star is because i need the health insurance and silver sneakers is nice ### 3/5 — Totally Unimpressive *2023-03-02* I'm writing this review AFTER updating the app.. which according to the update description, would fix "minor" bugs, but unsurprisingly, nothing has changed. As with another reviewer, I also have to provide info two separate times to log in despite choosing the biometric option several times; the "old" app (recently discontinued in Jan 2023) biometric worked just fine, so it's not my mistake! I'm also having the issue of not being able to order items I see in the print catalog.. I will enter the item number and get a screen saying there's no match; so I will enter the item's NAME and still get told there's no match. So I tried searching under the category of the item I want and it's a hit or miss.. sometimes it's successful and sometimes not. When I'm simply browsing, I'll be scrolling along and about the time I see something interesting and stop scrolling, the page reloads or refreshes?.. whatever it's called, suddenly I'm back at the top of the page and have to scroll again, hoping to find the item I had wanted to examine, and again it's a hit or miss if I can find the item... and when I stop scrolling, POW, it refreshes or reloads or whatever AGAIN. And the barcode scanner never has worked, neither the old app, the new app, or the updated version. So, basically in my opinion, the app is only useful to check your balance, and frankly that's easier to do on the website because you don't have to jump through hoops to log in on the website. ### 1/5 — Scam? *2023-02-24* Cannot scroll to view items on their store, search function shows me Tomato sauce when looking for Vitamin D supplements. What they do list is almost over 2x the price you’d find at your local pharmacy. Card doesn’t work except for a select few stores and even then says half of your items aren’t eligible even though it’s the same product listed on their personal shop. I assume they do this to force people into using their storefront instead. So essentially you’re only really receiving half of the shown benefits because of the inflated prices. I’m very sad Aetna switched to this over my Healthy Foods benefits card as I used that for all my fresh produce. Especially now that EBT has been lowered due to the Covid slowdown we’re back to receiving only $26 and the Healthy Foods benefits was so important for me. It goes to show that where insurances can save money they most certainly will at the expense of their customers. You really can’t invest money into at least making the app functional since we can’t really use the card in stores? ### 1/5 — Going on two months *2023-02-21, version 1.13* You can not logon without an account number… Since the middle of December I have been trying and trying …. Call them - go on hold - two hours then hang up … get someone on the line and they transfer you … 30 minutes later they hang up …. Over and over again .. Have gone through Aetna several time … they are no help … 10 - 14 days you will have you card … two months later still calling and waiting … I am totally disgusted with these people. ## Frequently asked questions about MyBenefits Portal ### What does the MyBenefits mobile app do? The MyBenefits mobile app provides an all-in-one solution for members to access and manage all their benefits in one place. It allows users to view detailed benefit information, create a personal health profile, and easily find and order plan-approved products. ### What are the key features of the MyBenefits app? Key features include accessing all member benefits, viewing detailed benefit information, creating a personal health profile, filtering and searching for products by category, pricing, and wallet, tracking available dollars to spend on plan-approved products, and enjoying nationwide 2-day delivery at no additional cost. ### Is the MyBenefits app free to use? Yes, the MyBenefits mobile app is free to download and use. There are no in-app purchases or advertisements mentioned in the description. ### Who is the MyBenefits app for? This app is designed for members who want a convenient way to manage their health benefits, track their spending on plan-approved products, and easily order items to support a healthier lifestyle. ### How does the app help with healthcare spending? The app allows members to easily track their available dollars to spend on plan-approved products. This helps users stay within their budget and make informed purchasing decisions for their health needs. ## Version history (last 5 releases) ### 1.27 — 2023-06-16 Bug fixes and minor updates ### 1.24 — 2023-04-23 Bug fixes and access issues resolved ### 1.23 — 2023-03-06 Scanner and UPC search bug fix and minor bug fixes ### 1.21 — 2023-03-02 Scanner bug and other minor bug fixes ### 1.13 — 2023-01-25 Bug Fixes and updates ## Apps similar to MyBenefits Portal | App | Rating | Price | Category | | --- | --- | --- | --- | | [MyWellCare](https://appshunter.io/ios/app/mywellcare/id952664846) | 1.8 (152) | Free | Health & Fitness | | [Meijer Rx](https://appshunter.io/ios/app/meijer-rx/id455894484) | 3.5 (1,704) | Free | Health & Fitness | | [Light: Chair Yoga Plan](https://appshunter.io/ios/app/light-chair-yoga-plan/id1635707277) | 4.7 (13,038) | Free | Health & Fitness | | [Optum Personal Care](https://appshunter.io/ios/app/optum-personal-care/id1501578914) | 4.8 (21,095) | Free | Health & Fitness | | [What's covered](https://appshunter.io/ios/app/whats-covered/id1444143600) | 3.2 (352) | Free | Health & Fitness | | [Aetna Vision℠ Preferred](https://appshunter.io/ios/app/aetna-vision-preferred/id1532471390) | 4.8 (2,286) | Free | Health & Fitness | ## More apps by NationsBenefits, LLC - [NationsNutrition](https://appshunter.io/ios/app/nationsnutrition/id474785908) - [Hearing Hunt](https://appshunter.io/ios/app/hearing-hunt/id1488073132) - [NationsOTC](https://appshunter.io/ios/app/nationsotc/id1597053323) - [Benefits Pro](https://appshunter.io/ios/app/benefits-pro/id6450181308) All apps by NationsBenefits, LLC: https://appshunter.io/developer/1488073131 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*