# MyBlue AZ — user reviews > 51 indexed App Store user reviews of MyBlue AZ by Blue Cross Blue Shield of Arizona, rated 1.41/5 from 268 ratings. - Source: https://appshunter.io/ios/app/myblue-az/id1370079525/reviews - App overview in markdown: https://appshunter.io/ios/app/myblue-az/id1370079525.md - Rating breakdown: 5★ 23 · 4★ 0 · 3★ 3 · 2★ 13 · 1★ 229 ## What do users think of MyBlue AZ? Overall sentiment: negative **Pros** - 👍 Convenient account access - 👍 Digital ID card available - 👍 Some users find it works - 👍 Face ID login convenience **Cons** - 🐛 App does not load - 🐛 App crashes frequently - 🐛 Login issues persist - 🐛 Outdated information - 🐛 Poorly designed - 🐛 Extremely slow performance - 🐛 Limited functionality - 🐛 Provider search broken - 🐛 Billing information inaccessible - 🐛 Repeated login issues - 🐛 Digital ID blurry - 🐛 Unstable and buggy - 🐛 Cannot create profile - 🐛 Security question setup fails - 🐛 App is a blank screen - 🐛 API response slow - 🐛 Website also slow and clunky - 🐛 Cannot pay bill - 🐛 Find care function broken - 🐛 Prescription coverage not found - 🐛 Face recognition not updated - 🐛 Claims section inaccurate - 🐛 App closes itself - 🐛 Cannot find clinics - 🐛 Digital ID not usable **Commonly reported bugs** - Digital ID card will not load - App does not reflect up-to-date information regarding claims - Cannot look up a provider to receive care - App never works on mobile - Policy is not active error - App will not connect - App takes forever to load - Cannot get billing info - Paid premium debited 3 times - App closes itself after login credentials - App crashes almost immediately - App opens a blank blue screen - Cannot get through to customer service - Broker listed on the app doesn't exist - Cannot create an account - Security question setup fails - App does not work - Claims from 2021 not showing - Login issues on app and website - Search function doesn't allow searches of clinics - Latency and API response is horrendous - Cannot sign up - App closes itself after opening - Cannot log in sometimes - Login works no more - Find care function does not work - App won't open, stays on blue screen - Cannot find prescription medication coverage - Cannot sign in - Find a doctor returns nothing - My ID card returns nothing - Nothing loads in the app - Blank screen on opening - Second login for providers does not work - Cannot pay bill on app anymore - Cannot see claims anymore **Most requested features** - Allow ID card to be added to Apple Wallet - Update app for face recognition ## Newest reviews (18 of 51) ### 1/5 — Doesn’t work at all *2022-07-01, version 1.4.19* When I first downloaded it it seemed fine if a bit laggy but now the app will not open, it crashes almost immediately opening making the app completely unusable and worthless ### 1/5 — App does not open *2022-06-14, version 1.4.19* If I could give 0 stars I would. The app is still not working, I’m not convinced it even exists anymore. It opens a blank blue screen and that’s it. From the reviews it looks like this has been an issue for years and they don’t care to fix it. ### 1/5 — The app is an epic failure *2022-04-12, version 1.4.19* I’ve had BCBS for the past decade. This app is entirely useless. The only thing that I’ve been able to use the app for is payments. It’s virtually impossible to get through to customer service. The broker listed on the app doesn’t exist and there is no way to ask questions, make changes to a policy or express concerns. ### 1/5 — They’re right - don’t bother *2022-02-06, version 1.4.19* From the reviews, this app sounds horrendous. But the last review was a year ago so I thought I’d give them the benefit of the doubt. Couldn’t even create an account. Hit the blue Continue button at the end of step 3 of 3, the button turns pale like it’s going to go do something with the entries you’ve made. Nope. Sits there and just does nothing. At all. I tried twice. Gave it lots of time. Now I’m deleting it. Should have been a clue when entering my email and it wasn’t even programmed well enough to display the email address keyboard, the one that includes the @ symbol. Can’t BCBS afford someone that can program? ### 1/5 — Are you serious? *2022-01-28, version 1.4.19* In trying to set up the app, it asks me for a security question and answer to it. No matter what question or answer I give, it responds “Enter Valid Security Question Answer”…. Hello! I am entering a valid answer. It will not allow me to proceed to finish setting up my account. Absolutely useless ### 1/5 — NEVER WORKS *2022-01-13, version 1.4.19* This app and your website never work without having to call. Most people don’t want to call. How does one of the biggest health insurance companies in the country can’t ever get their app or website working ### 1/5 — App Doesn’t work *2022-01-03, version 1.4.19* Same problem as many others. The app doesn’t work. If you can keep it open long enough to enter your login credentials, it just gives you a message that it’s not available and to try again later. BCBSAZ needs a new app and new developers. ### 1/5 — This app is slow and it doesn’t give me any of my 2021 claims *2021-12-20, version 1.4.19* When I open this app on the front page it shows three of my most recent claims in 2021 but when I go to see all the claims in 2021 there’s nothing there from 2021, it’s everything from 2020. This app is glitchy and slow and not useful if I can’t see my claims. I have to get online to the website anyway so why have the app. ### 1/5 — Unusable like their web site *2021-12-17, version 1.4.19* This app is unusable, perhaps because their server is so slow. Their web site is painfully slow, and this app is painfully slow. Just now, it launched and 5 minutes later it’s still a blank screen. Pointless. I’m uninstalling. ### 1/5 — App is faulty *2021-11-27, version 1.4.19* I have had issues with the app since day one. Sometimes it’ll let me log in but other times it says my policy is not active. There’s no rhyme or reason to when it lets me in or doesn’t. Though I keep getting billed for things so my policy is definitely still active but I can’t get the app or the website to work so I can see what they’re billing me for. 🤦‍♀️ ### 1/5 — Login is all white *2021-10-29, version 1.4.19* No layout for the app. There is a problem logging in on the app and on the website. Is it being fixed or what cause this is an issue. ### 1/5 — Lame *2021-10-14, version 1.4.19* Your app is so slow to open and sometimes it doesn’t open at all. The search function doesn’t allow for searches of clinics for example I was referred to SML and I couldn’t find it unless I knew some other name it is known by. When I finally did find it after calling BCBS it listed one site, not the one I was referred to. It was faster to call. ### 1/5 — So slow it’s worthless *2021-09-28, version 1.4.18* This app takes so long to load that it’s worthless to use. It would take less time to find a laptop, log on, and access information via computer. I switched to BCBS from United Health and really miss their tech. Disappointing. ### 1/5 — Latency and API response is horrendous *2021-08-28, version 1.4.18* The request they get sent in the app for information to their API and back are horrendous, it takes forever to receive a response which makes the app extremely slow and frustrating to work with. I’m not quite sure how this was built but something is awfully wrong with how this is coded. ### 1/5 — Doesn’t Work At All *2021-08-13, version 1.4.12* Can’t even sign up because it’s so broken. You make a lot of money a month off the backs of others, can you at least make a functioning app? ### 1/5 — 👎🏻 App is worse than their coverage *2021-08-13, version 1.4.12* Takes forever to load my information. How about updating the app for face recognition? I’m almost going broke paying you people for coverage, the least you can do is give me an app that works properly. ### 1/5 — Doesn’t work. *2021-07-31, version 1.4.12* I downloaded this app hoping to be able to print out my ID cards (which for some reason only seems to be available through your app and not your website). When I attempt to open the app all I get is a white page and then the app closes itself. ### 1/5 — Terribly Slow *2021-07-06, version 1.4.12* The app is basically unusable as it is too slow to load anything. I don’t even know if it’s capable of loading anything as everything took too long to find out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely useless *2023-03-09* Digital ID card will not load, no prescription information whatsoever, app does not reflect up-to-date information regarding claims. Extremely limited functionality. I had Aetna with a previous employer and it was very useful, the app designers for BCBS could take a few pointers from them. I do not recommend downloading this, its poorly designed and basically useless. ### 1/5 — Worst company *2023-02-20, version 1.4.27* For over a month now you cannot look up a provide to receive care. They say they are working on it but clearly are not as it’s been over a month. So sick of company’s like this that take your money every month but can’t be bothered to provide good service. Will continue to try and convince my employer to switch insurance to a company that cares. ### 1/5 — Garbage App *2023-02-09, version 1.4.27* Never works on Mobile …. What’s the point!?? “Your Policy is not Active” (BCBS confirms it is active over the phone/ BUT; We’re updating our systems, oh and billing and the app…) I’ve been hearing this excuse for over a year. Would hate to think that the INS side of this is as bad as the operational side of AZ BCBS. This used to be a great insurer … what happened?? ### 1/5 — Constant Issues *2023-02-08, version 1.4.27* App will not connect, despite my attempts at cellular or Wi-Fi connections. Uninstalling and redownloading…same issues. Billion dollar insurance companies and applications that consistently do not work. Not ok. I’d give zero stars if it was possible. ### 1/5 — Awful! *2023-01-23, version 1.4.27* Seems to always have problems. Won’t open at all or takes forever to load. Absolute garbage. It’s 2023 you’d think an organization as large as Blue Cross would have an app that works. ### 1/5 — Recent problem *2023-01-15, version 1.4.27* I’ve Never had an issue with the app before,but I just tried to pay my bill and suddenly it says it can’t get my billing info so sends me to a website that still doesn’t have any of my present billing info,so now I don’t know if my bill is due or not. So disappointed,I really liked using the app before,now it’s pointless. ### 1/5 — Worst App I have ever used ever *2023-01-12, version 1.4.27* App is messed up - paid my premium only to find I was debited 3 times and put my bank account overdrawn. Customer care wait is over 1 hour only to find they want to transfer you to billing which the wait is just under ab hour. Do not use this app. We pay a fortune for health insurance- we deserve an app that works & a REAL Customer service. ### 1/5 — Absolute trash *2023-01-05, version 1.4.27* As others have mentioned, this app is completely useless. After inputting my login credentials, the app just closes itself. Uninstalling and reinstalling the app did nothing to correct the issue. BCBS just simply doesn’t care if they have a functioning app. ### 1/5 — Horrible app development! Does not function. *2022-10-13, version 1.4.19* Overall the user design and graphics are pretty easy to understand but the app’s developers missed the mark and it’s so buggy. I click on the app and nothing happens and it continues to load. Absolute zero functionality and it’s said it doesn’t work for what it’s intended. Would give zero stars if possible!!! ### 1/5 — Can’t log in - EVER! *2022-09-06, version 1.4.19* Have had this app for a long time. It used to work at one point, but hasn’t in so long,I can’t even remember the last time I was able to log in. It goes to Face ID, acts like it’s going to open, then just skips out. Done. Ridiculous. I keep thinking they will fix it. LOL. What a joke. I have never written a bad review on any app, this is my first and it is well deserved. I have been more than patient, and pay an extreme amount in premiums, they could spend a couple dollars on an update on their app, so it actually works. ## Most praised reviews (6 highest-rated) ### 5/5 — Does what it claims *2023-02-09, version 1.4.27* Convenient access to account. Feature request: please allow ID card to be added to Apple wallet. ### 5/5 — Great Job *2019-06-30, version 1.4.2* It’s an amazing app with new look and feel. Quick and easy access for all information. Good job guys . Keep it up!!! ### 5/5 — Better now *2018-07-28, version 1.0.1* Can't pay bill on app anymore or see claims. Unless app now. Edit. They've reinstated bill pay and can see claims again too. Much better. **Developer response:** Please accept our apologies. The Pay Bill feature was temporarily unavailable due to a technical issue, but this issue has now been fixed. If you encounter any other problems, please contact our technical support team at (602) 864 - 4844. We hope to have claims available within the app soon, so stay tuned! ### 5/5 — Good stuff! *2018-06-29, version 1.0.1* Glad for a new update! Can’t wait for the new features ### 2/5 — This app is about as good as website. *2021-10-19, version 1.4.19* Thought I’d give the app a try since their website is slow and clunky. Well, app is about the same. Tried to pay bill and you can’t. App has some cool features but it needs to work. Not ready for prime time. ### 2/5 — Some functions not working *2020-07-11, version 1.4.2* The ability to see recent claims and pull up a digital copy of your ID card works great. The “find care” function does not work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*