# myBOQ — user reviews > 84 indexed App Store user reviews of myBOQ by Bank of Queensland, rated 4.38/5 from 8,626 ratings. - Source: https://appshunter.io/ios/app/myboq/id1577281043/reviews - App overview in markdown: https://appshunter.io/ios/app/myboq/id1577281043.md ## Newest reviews (16 of 84) ### 2/5 — Still *2026-07-23, version 2.8.2* No nickname feature for payee; payid can’t be saved 🤷🏻‍♂️ ### 3/5 — Adequate but fiddly to use *2026-07-08, version 2.8.2* It’s okay but could be more user friendly. ### 2/5 — Funds transfer time *2026-06-29, version 2.7.1* Should NOT take 3 days to show transfer of funds from one Osko account to another. ### 1/5 — Can’t Give it a Zero *2026-06-07, version 2.7.1* This app is the most terrible app I have ever used and being forced to use it since BOQ sold their credit card business to NAB makes what used to be simple transfers and access to QRewards impossible. QRewards is STILL not working on iPhones and the slow and ridiculous response from anyone is just rubbish. If you’re thinking of joining BOQ, DON’T! Been with them since 1985 and I think it’s time to leave now. Please don’t even respond here with the same automated rubbish responses to everyone else that has been put out by your app and if you are a customer good luck ringing the number they give you unless you have hours to spare waiting on the phone. Terrible, just plain terrible. ### 1/5 — Blank screen when trying to access QRewards *2026-05-20, version 2.7.1* I have been trying for weeks to access QRewards from the app but always get a blank screen. I just installed the latest update hoping this would be fixed, as I see other users have reported this issue over recent weeks, but am still getting the blank screen. I work all day so do not want to be told to call a number that is only available during business hours. Please resolve this issue. ### 4/5 — PayID issue *2026-05-17, version 2.7.0* This app needs to fix the limitation of not saving details of payee who get paid by PayID. Very inconvenient keep having to typing in the email/phone number payID every time I pay a same person frequently ### 1/5 — No access to QRewards *2026-05-08, version 2.7.0* I have been getting a blank screen every time I try to access QRewards. I have reported this repeatedly and no comms back from BOQ. ### 1/5 — Awful *2026-05-06, version 2.7.0* Absolute junk. My card was moved to the new system, while my old savings account was left behind. Simple transfers are a pain and Q Rewards DOES NOT WORK AT ALL!! All it does is open a blank browser that either times out immediately or never even loads. Maybe I can access rewards through internet banking on a computer? Nope, can’t even do that. It’s app only now, which is basically a web portal anyway, yay. Luckily I already stopping use BOQ for most things… Bravo for developing the most useless system I’ve ever used 👏 ### 1/5 — Doesn’t work *2026-05-04, version 2.7.0* This app blocks us from making any payment. Now our money is stuck with this stupid company ### 1/5 — Rewards *2026-05-04, version 2.7.0* Cannot access the Redeem points on the MyBoQ this has been reported but nothing happens. It worked last year but now no response. ### 2/5 — You might be locked out *2026-04-29, version 2.6.3* No physical store so all support is online. But no 24 / 7 support when the app fails and doesn’t let you to login and make transactions. The interest rate is very good but I decided to move some cash to another app to diversify the risk. Also support queue is super long. Like an hour. ### 2/5 — Disappointing *2026-04-13, version 2.6.3* The app send no notification on new bill generation/ last day fo payment. This is a basic functionality. It should be linked to my email. We pretty much have to intuitively guess and remember each time to check this . Which defeats the whole purpose of going paperless. I have missed my payment date due to this reason . In a super life this is mostly common sense. Please create reminders . ### 3/5 — Ages for refunds and pre holds *2026-04-12, version 2.6.3* Otherwise good ### 4/5 — Need Some features *2026-04-08, version 2.6.3* I am liking the app but would love to have some additional features 1. Card details in app 2. Hidding accounts 3. Balance letter 4. Dark Mode 5. Daily intrest update every month like AMP GO 6. Confirming with biometric or pin while doing balance transfer to external account. 7. Offers tab not woking probably with the integration with credit card offers but can be do as ME GO 8. Selecting while transferring money between own accounts ComApp ### 1/5 — Most Useless Banking App Ever *2026-03-31, version 2.6.3* This app is a joke. I can no longer see all my accounts. I cannot transfer money from my savings to my credit account to have immediate access to funds there - I now have to B-pay these which takes days for it to appear and be accessible. I need to re-enter ALL my regular payees if I want to pay my bills, and I cannot transfer money to trusted private accounts. I feel as though I’m living in the banking Stone Age. I was forced by the bank into using this app and I’m going to change banks and credit card providers to one that is more user friendly. Thanks for NOTHING BOQ! ### 1/5 — Hangs and crashes with no status page *2026-03-30, version 2.6.3* Hangs all the time when entering access codes and doesn’t even show a proper status page just a useless message which reads “Oh dear… Sorry about that. Something went wrong on our end and we couldn’t connect. Please try again later.” If you’re doing planned maintenance (which you do too often by the way) then the least the app should do is redirect the user to a page showing when the maintenance window ends. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rewards redeem-can’t access *2026-07-27, version 2.8.2* I’ve been unable to access redemption of rewards for months. What the heck is going on? It’s part of BOQ’s agreement to customers. Fix it ! I just received an email from Jenny at BOQ. No solution. No apology. No information. Just that BOQ are always trying to improve their service. Really?! I guess you are a bot, Jenny. Do better! ### 1/5 — I’m done. *2026-07-24* Absolute junk. My card was moved to the new system, while my old savings account was left behind. Simple transfers are a pain and Q Rewards DOES NOT WORK AT ALL!! All it does is open a blank browser that either times out immediately or never even loads. Maybe I can access rewards through internet banking on a computer? Nope, can’t even do that. It’s app only now, which is basically a web portal anyway, yay. Luckily I already stopping use BOQ for most things… Bravo for developing the most useless system I’ve ever used 👏 Update: Good god. Qrewards is still not working months later. This is beyond a joke now. With card fees increasing and services getting worse I will be closing all accounts. Good luck to whoever is unfortunate enough to still be using this utter trash. **Developer response:** Hi c4libr - thank you for your review and we're sorry to see you go. We have had high demand from our customers for a new and improved app experience - we are constantly working on making this app the best it can be for everyone on it. Thanks - Jenny ### 1/5 — Woefully inept banking now *2026-07-06, version 2.8.0* I cannot stress enough how poor this app and the new BOQ banking system has become. I am changing banks due to this ### 1/5 — Changes *2026-07-06, version 2.8.0* Designed by a 2yo ### 1/5 — Boq credit card review *2026-07-03, version 2.8.0* No Feed to Xero or accounting program. Takes up your 4 days to pay balance on card from transfer from another boq account. ### 1/5 — Worse change ever *2026-07-02, version 2.7.1* I am so disappointed in the change with the credit cards. I can’t see one of our joint cards at all, and hubs even has trouble with it. Old people shouldn’t be forced to use phones when desktop was the norm. ### 1/5 — Unresponsive *2026-06-29, version 2.7.1* Slower then old school dial up ### 1/5 — Accessing Rewards *2026-06-23, version 2.7.1* It is impossible to redeem points as the link to see what you use those for never show the page. After a few trying it only shows me error code 403. A bit disappoint honestly. ### 1/5 — Rewards webview *2026-06-19, version 2.7.1* Hey BoQ app team. Love your app but the ‘Rewards’ webview has been broken for a while. Hate to chuck you a one-star review …but hoping you can fix this up. Thanks team. ### 1/5 — Moving banks *2026-06-11, version 2.7.1* The interest rates might look attractive, but the app is inconvenient and so frustrating to use that it’s not worth it. A banking option should make managing your money easier not harder. Do not sign up for this bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Gurpreet *2026-07-06, version 2.8.0* Great ### 5/5 — Easy to use and control banking *2026-04-12, version 2.6.3* Simple to navigate and use ### 5/5 — Great app *2026-04-06, version 2.6.3* I swapped to this from the standard BOQ account. It’s so easy to navigate. Glad I made the change. ### 5/5 — Simple app easy to use with great interest rate *2026-03-31, version 2.6.3* BOQ is my main banking app now because it’s simple to use. The interface is nice and neat. And the savings interest rate is the highest ### 5/5 — Ease of Use *2026-02-24, version 1.23.5* Quick and easy to check my Accounts ### 5/5 — My opinion of BOQ *2026-02-20, version 1.23.5* I have been banking with BOQ for many years now and have found them to be amazing. I have never had an issue with inefficiency or rudeness, just lovely staff and very ‘on the ball’. ### 5/5 — Absolute rubbish *2026-02-13, version 1.23.5* I’m still unable to see any transactions after early December. The length of time on hold while waiting for a customer service representative is prohibitive. I waited 3 and a half hours before someone took my call. ### 5/5 — So happy! *2025-01-14* I love this app! It’s functional, intuitive, straightforward & uncluttered. I love that I can temporarily increase ‘pay someone’ & withdrawal limits in-app! Ubank (the only bank offering slightly higher interest rate - but their’s comes with conditions/criteria which can be hard to meet every month) doesn’t let me do that - I have to call them on the phone to ask THEM to increase limits) But BOQ let’s me control my limits in-app! Plus their’s is the HIGHEST unconditional interest rate & I can confirm that over time this amounts to the highest actual interest paid/earned. No conditions. No matter how often you dip into your savings or how rarely you deposit more - you get 4.85% Highly HIGHLY rate this app & the Simple Saver account it services! **Developer response:** Hi thesassmac, thank you for taking the time to leave a 5-star review! Your feedback drives us to go even further with our app experience. Thanks again! -Dee ### 5/5 — Great *2024-05-02* I recently opened an account with BOQ despite living in country Victoria (and my nearest branch being 400km away) as I have heard nothing but good things about this bank. I’ve found the app is nice and quite intuitive, and about as good as the Westpac app (who I also bank with). I like the merchant details available under each transaction when paying by card (although this is something I don’t do very often). I like being able to make instant Osko payments directly into my savings account from another bank, and direct debit payments out of it, something I’m not able to do with my Westpac savings account. Very positive experience so far. **Developer response:** Hi aulj7! Thanks for taking the time to leave us a 5 - star review! We are happy to hear that you are having a great experience. If there is anything we can help you with, feel free to contact our service team on 1300 73 77 66 between 8am-8pm Monday-Friday AEST and 9am -5pm Saturday AEST or via chat. Thanks Maria ### 5/5 — Easy and Stable *2024-04-03* I haven’t found any of the login issues that previous reviewers mention a year ago. It’s very easy. I love the high interest, no fees and love the round up feature. .amazing how that adds up without knowing. I love the quick view of my chosen everyday use account. Only bug I’ve seen is when changing a spend category for “all transactions” from a vendor it doesn’t update all transactions…one for the team to check. I was a BOQ customer and I just closed all my old accounts as soon as I was ready and ditched the old app. **Developer response:** Hello Rachel! Thank you for taking the time to leave us a 5-star review. We really appreciate it and it motivates us to keep up the good work. We are happy to hear that you had a great experience with us. We understand that our app has some limitations, but we are committed to improving it. Please stay updated with our changes. Thaks - John --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*