# MyBPL - Customer Care Portal

> Utility customer care portal for submitting and tracking service requests. (iPhone/iPad app by The Bahamas Power and Light company Limited.)

- Source: https://appshunter.io/ios/app/mybpl-customer-care-portal/id1549774533 (this page in markdown: same URL + `.md`)
- Developer: [The Bahamas Power and Light company Limited](https://appshunter.io/developer/1549774535)
- Category: Utilities, Productivity
- Price: Free
- Rating: 1.00/5 from 2 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 27 MB
- Languages: English, Spanish
- Released: 2021-07-07
- Data updated: 2026-06-10
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/mybpl-customer-care-portal/id1549774533/reviews.md

## What is MyBPL?

Submit your requests, track their progress and engage directly with BPL via our MyBPL Customer Care app.

## Key features

- Submit service requests
- Track request progress
- Direct engagement with provider
- Customer care portal

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/mybpl-customer-care-portal/id1549774533/reviews.md

### 1/5 — Can’t even login

*2023-04-13*

I can’t even create an account to try this out. When I try to login it says the password is invalid (it’s not) so I try to reset and it says my email account is invalid. When I try to create a new account it says the account already exists. I don’t have time. I hope BOL gets their money back from the software vendor.

### 1/5 — Outdated

*2023-04-11*

Expected more from BPL considering that they are the only Electricity Company in the Bahamas and we live in a day when everything is an app now. Would have love to see a bill payment feature in the app or account management.

## Frequently asked questions about MyBPL

### What can I do with MyBPL?

MyBPL allows you to submit service requests, track their progress, and communicate directly with BPL customer care. It serves as a dedicated portal for managing your utility needs.

### Is MyBPL free to download?

Yes, MyBPL is available for free download on supported devices. The app is free to use for all customers.

### Does MyBPL have ads?

Yes, MyBPL contains advertisements. As a free utility app, it is supported by ads.

### What devices support MyBPL?

MyBPL is currently supported on iPhone and iPod devices. It is designed for iOS users.

### How often is MyBPL updated?

The app was last updated on May 9, 2025, with version 3.16.0. This indicates regular updates to improve functionality and address any issues.

### What is the age rating for MyBPL?

MyBPL has an age rating of 4+, making it suitable for a wide range of users. This rating suggests content is appropriate for children and adults.

### What is the user feedback on MyBPL?

Based on the available data, MyBPL has received 2 ratings with an average of 1.0 stars. This indicates a low user satisfaction score.

### Who developed MyBPL?

MyBPL was developed by The Bahamas Power and Light company Limited. This is the official customer care portal for their services.

## Version history (last 3 releases)

### 3.16.0 — 2025-05-09

Updated UI, bug fixes and performance improvements.

### 3.12.0 — 2023-04-13

-Bug Fixes
-New Select an Address for some Request Types

### 3.3.0 — 2021-07-07

No release notes.

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| --- | --- | --- | --- |
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## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*