# MyBTC — user reviews > 49 indexed App Store user reviews of MyBTC by The Bahamas Telecommunications Company Ltd., rated 4.12/5 from 591 ratings. - Source: https://appshunter.io/ios/app/mybtc/id659075245/reviews - App overview in markdown: https://appshunter.io/ios/app/mybtc/id659075245.md - Rating breakdown: 5★ 370 · 4★ 87 · 3★ 17 · 2★ 14 · 1★ 87 ## What do users think of MyBTC? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use for topping up and checking balance - 👍 Convenient alternative to visiting physical stores - 💡 Useful for checking multiple accounts - 📱 Good display and responsive interface - ✈️ Helpful tool when traveling for business **Cons** - 🐛 Frequent app crashes and blank screen issues - ❌ Payment processing failures requiring multiple attempts - 🔌 Server connectivity problems and downtime - ⚠️ Incompatible with newer iOS versions and iPad - 📊 Missing critical account information (balance, usage details) - 🔐 Security concerns flagged by Apple - ⏱️ Slow account updates after payments or plan refreshes - 🚫 Limited functionality and features - 😤 Poor customer service and support options - 📵 Intermittent debit card acceptance issues **Commonly reported bugs** - Blank or blue screen upon app launch - App crashes on iOS 13+ versions - Incompatibility with iPad and newer iPhones - Payment processor timeouts - Debit card payment rejection (intermittent) - Login failures with phone numbers - App won't open on desktop/web version - Account information not loading - App freezes during payment attempts - New update prevents logo screen progression **Most requested features** - Display account balance prominently - Show data, talk, and text usage visibility - Enable bill payment functionality - Add biometric/passcode login to avoid constant sign-ins - Update app design and UI/UX - Add technical fault and outage reporting - Improve real-time account information updates - Support for newer iPhone and iPad models - Add plan purchase options for new customers ## Newest reviews (12 of 49) ### 3/5 — VISA DEBIT CARD *2026-04-24, version 8.0.265* Sometimes the app does not accept my debit card, intermittent problem when I attempt to make payment using my debit card. ### 4/5 — New App does not show balance. *2024-04-07, version 8.0.215* Why does the new app show almost everything except the balance which is more important than everything else it shows??? Also, doesn’t work often so it makes paying your bill directly to BTC not possible. I’ve had to pay via my bank which is not instant because it can take up to 3 or more business days for BTC to receive payment. ### 1/5 — New App does not show balance. *2024-02-23* Why does the new app show almost everything except the balance which is more important than everything else it shows??? ### 1/5 — No call back *2024-02-07, version 8.0.201* I can’t get a supervisor to call me back ### 4/5 — Please update this app! *2023-05-01, version 7.1.0* App is outdated new customers cannot sign in. Please update! Please update. Feeling like I need to go back to Aliv 🤦🏾‍♂️ ### 4/5 — Urgently needs an update! *2023-02-16, version 7.1.0* Works well on Android but doesn’t work on later version iPhones. App crashes anytime try to view attached accounts. ### 1/5 — A good first try *2021-05-18, version 7.1.0* It only works correctly on the Apple iPhones. It thinks an iPad is an iPhone and will not configure correctly to the screen. Fine I suppose if you don’t use an external keypad and don’t mind turning your screen to fit the application. Otherwise, a nuisance. Couldn’t use my landline phone number to log in. Had to use my email address. Tried making a payment using my credit card. Their payment processor timed out several times. Did get it to finally take my credit card after multiple attempts. This lack of functionality would annoy most people in to deleting the application. I suppose it isn’t bad for a first attempt, however, it has been out for over a year. One would have thought some of these issues would have been addressed by now. All tolled, better than having to go in to one of their stores to pay your bill but the frustration is only marginally less. ### 1/5 — Don’t even got options to buy a plan *2021-02-28, version 7.1.0* This is so stupid apps they be promoted me to download and not able to do anything aside from log in and out. How stupid this is can believe it ### 1/5 — Blank screen upon install *2020-07-07, version 6.10.0* App is useless ### 1/5 — App doesn’t work *2020-02-05, version 6.10.0* Please fix the app. Just a blank screen ### 1/5 — Fix the app!!! *2020-01-19, version 6.10.0* This app worked fine before. Now the screen is blank and nothing loads. This was more convenient than going online. Your competitors are outshining you by updating their app. Yours isn’t working period. Fix it, dear BTC. Fix it! ### 1/5 — Zero Stars👎 *2020-01-01, version 6.10.0* Don’t work AT ALL. Just showing a blue screen. Worthless app. ## Most critical reviews (10 lowest-rated) ### 1/5 — New update sucks *2026-05-04, version 8.0.267* After the new update I can’t get past the logo screen anymore. I can’t even see my account if pay my bill! Fix it please! ### 1/5 — Operation *2026-03-30, version 8.0.262* The payment option does not work very well, I have to try it anywhere from 3 -7 times before I can effect a payment. When time is an issue (which is most of the time) I have to try for a couple days as going to physically stand in line to make a payment is a last resort. Writing this review is problematic. The paragraph above must have been written years ago and I don’t have an option of writing a new one. I no longer have to wait, I’m able make a payment the first time. The payment system is the worse I have encountered period, thankfully I’m able to make a payment despite the obstacles so that is a plus. ### 1/5 — Issue with payment *2026-03-30, version 8.0.262* Unable to pay via app. App seems a little buggy. ### 1/5 — No customer service *2025-11-10, version 8.0.250* Signed up for BTC fiber account in July. Never got a bill. Quadruple informed them by phone, in person and by chat our contact details and it took 6 days before reconnecting a month ago. Now, one month later, internet disconnected for non payment. Y’all don’t have a clue how to run a business because you only excel in pissing off customers!!! The absolute worst company I’ve ever had the misfortune to work with. ### 1/5 — Useless App *2025-07-10, version 8.0.238* This is the WORST app in the universe! The app is always down and it is incompetent! ### 1/5 — Operation *2025-03-16* The payment option does not work very well, I have to try it anywhere from 3 -7 times before I can effect a payment. When time is an issue (which is most of the time) I have to try for a couple days as going to physically stand in line to make a payment is a last resort. ### 1/5 — Payment *2025-03-10, version 8.0.231* This app needs to be more efficient, blanks out doing payments ### 1/5 — Useless for anything apart from payment *2024-12-05, version 8.0.223* This app is as much use as a chocolate teapot. You can’t even report technical faults or outages. I have no working internet or phone and the app does nothing except take payment. A sad reflection on BTCs contempt for its customers. Useless app from a useless service provider (who actually do not provide the service most of the time) ### 1/5 — Cannot check data use *2024-10-14, version 8.0.223* I cannot check data use online in the app. Also the app is not secure according to Apple. ### 1/5 — BTC app *2024-02-24, version 8.0.207* Horrible, can’t see bill or payment history ## Most praised reviews (10 highest-rated) ### 5/5 — Keeps kicking me off and have 7 bills *2025-03-04, version 8.0.231* Fix it ### 5/5 — Usage visibility *2025-01-04, version 8.0.226* I wish I were able to see my data , talk and text usage ### 5/5 — Great little app but can we have an update please *2023-06-15, version 7.1.0* This has been a great app, but it has not changed in years, how about some fresh content? ### 5/5 — Horrible! *2020-05-25, version 6.10.0* I think this app is the worst app created in all app creations, please Btc take this out of the app store it’s embarrassing, like seriously! I honestly can’t remember this ever working. ### 5/5 — Terrible app *2020-04-17, version 6.10.0* Can’t do anything with it ### 5/5 — The app needs to be fixed *2020-03-31, version 6.10.0* This app is trash! It does not work properly. ### 5/5 — Needs to be fixed *2020-02-26, version 6.10.0* This app use to be great but now it’s 🤮. It won’t even open. Fix it please. I hate having to go into a btc store to pay my bills. To make matter even worst, It won’t open on a desktop either. The site just turns to a blue screen when you try to log into your account. ### 5/5 — Doesn’t work! *2020-01-24, version 6.10.0* Only gives a blank blue screen! Please get this fixed ASAP! ### 5/5 — Horrible *2019-09-22, version 6.10.0* Wish I could give this 0 stars ### 5/5 — Wow *2019-06-23, version 6.8* When I first got the app I was skeptical. After installing it, I realized how fast and easy it was to use. It made topping up and checking my balance easy. This is a wonderful app!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*